Cancel Contract

CBU

CONTRACT MANAGEMENT

How to cancel services, including your Vodacom contract.

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CANCEL YOUR CONTRACT

How to cancel your contract

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Call us

Call our cancellation department on 082 1958 and we'll guide you through the process.

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In-store

Visit your nearest Vodacom Store and our staff can assist you with your contract cancellation.

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Contract Cancellations

Customer Care: 082135
Cancellations: 0821958

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Fibre Cancellations

Vodacom Fibre: 0821904
Customer Care: 082135
Cancellations: 0821958

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VodaPay Cancellations

Call: 0822410016
Email: [email protected]

Contract Cancellation FAQs

How do I cancel my Vodacom contract prematurely?

A Premature Cancellation is when you request to terminate your airtime agreement before the end of its 24 or 36-month period.

  • To cancel your contract early, request a cancellation quote from Vodacom.

  • Review and approve the quote provided.

  • Choose a date for cancellation, following the 30-day notice period.

Will there be a fee for canceling my contract early?

Yes, the cancellation fee includes one month's subscription, unbilled usage, and outstanding balance.

Is there a cancellation fee if my contract end date has passed?

No Cancellation Fee is charged when your contract end date has passed.

Prepaid FAQ’s

Can I keep my current number on prepaid?

Yes, you can keep your number on prepaid by following specific steps after conversion. See this article for more info.
Contact Vodacom customer service to inquire about converting your contract or top-up to prepaid.

  • You can switch from contract or top-up to prepaid. Contact Vodacom to request the conversion.

  • Ensure your contract term is completed before converting to prepaid.

  • Note that unused airtime and bundles might be forfeited upon conversion.

  • After conversion, recharge your prepaid account within 24 hours to use services. Top Up customers will be able to make a call once the conversion process is complete and they have airtime credit and are not required to recharge.

  • If desired, keep your number on prepaid by recharging and following specific steps.

Will I lose my contract bundles?

Contract customers will lose any bundles that they may have, SMS or Data bundles, upon conversion.

Will I lose my Top Up balance?

Top Up customers will be able to maintain their airtime credit, SMS or data bundle if applicable upon conversion.

Fibre FAQ’s

How much notice do I need to give for canceling my fibre contract?

A 30-day notice is required for canceling your fibre contract.

I would like to cancel my request to cancel the fibre service.

Contact us to cancel your cancellation request. Call our Customer Care line on 082 1904 If you wish to cancel your fibre contract or interim solution, contact Vodacom.

  • Confirm your contract's end date.

  • Provide a 30-day notice for cancellation.

VodaPay FAQ’s

How do I cancel VodaPay?

You may deactivate your Enhanced Wallet on 30 days' notice by contacting VPS via the instant chat on the VPS Platform.
Use the instant chat feature on the VPS Platform to contact VodaPay support for deactivating your Enhanced Wallet. You can also call or email VodaPay Support at 082 241 0016 or email [email protected].

How can I contact VodaPay?

Message us on WhatsApp on 082 622 3509

Vodacom Personal Contact Details

Send us a message.

Message us on WhatsApp on 082 622 3509

Call FREE from your Vodacom phone.
Page Description
How to cancel services, including your Vodacom contract.
Page Title
Cancel Contract
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cancel contract, vodacom, how to cancel my vodacom contract
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Google

CBU

It’s time to do more with Google.

Helpful products.Built with you in mind.

Find My Device

One of the biggest security risks you're likely to face is simply losing your phone. Find My Device has you covered in that time of need. With Find My Device, you can locate, ring, lock, and or erase your Android devices - phones, tablets, and even watches. This feature is built in and enabled on all devices, and you can use it through on the web or with the app.

Learn more

 

Get the app now

Download Find My Device to your device

Download now

 

Help keep your family safer online & manage kids' devices easily

With Family Link, you decide what's best for your family. Easy to use tools allow you to understand how your child is spending time on their device, share location, manage privacy settings, and more.*

Establish digital ground rules

Set screen time limits

Find the screen time that works best for your child. Family Link lets you set downtime for their device and time limits for apps, so you can help your child find a healthy balance.

Guide them to age-appropriate content

Approve or block apps your child wants to download. Family Link also allows you to choose the right YouTube experience for your child: a supervised experience on YouTube, or YouTube Kids.

Manage and secure your child’s account

Protect their privacy

Permissions management in Family Link allow you to make meaningful choices about your child's data. You can view and manage permissions for websites and extensions accessed through Chrome as well as apps downloaded on your child’s device.

Secure their account

Stay connected on the go

See where they are

It’s helpful to be able to find your family when they're on the go. With Family Link, you can locate your children on one map, as long as they're carrying their device.**

Get notifications and alerts

Visit FAQ

 

Get the app now

Download Google Family Link to your device

Download now

* Children and teens can run Family Link on certain Android and Chrome devices. Learn more.

** Child or teen's device must be powered on, recently active, and connected to the internet.

 

Nearby Share

Sharing is caring

Nearby Share lets you effortlessly share photos, videos, documents, links, audio files, or entire folders between nearby Android devices. A new update now lets you securely share with multiple people at once rather than one at a time. Simply tap to add more recipients during a transfer to share with ease.

Guidebooks

From A to Z, Guidebooks has something for every kind of learner looking to get the most out of Google products and services.

View guidebooks

Ready to make the switch?

Switch to Android

Samsung
Samsung
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Xiaomi
Shop all
OPPO
OPPO
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HONOR
HONOR
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Google
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Repairs HONOR

CBU

HONOR

Screen and Battery Replacement

HONOR repairs

Pricing below is for reference purposes only and is not the final amount.

Screen Replacement
HONOR X9 / Magic 4 lite R 1 849
HONOR X7 R 1 799
HONOR X8a R 1 699
HONOR 70 R 3 299
HONOR Magic 4 Pro R 3 599
HONOR X9A R 2 199
HONOR X7a R 1 549
HONOR X5 R 1 599
HONOR X6 R 1 449
HONOR X8 5G R 1 349

 

Find your nearest store
Find your nearest store

Visit one of friendly consultants to help you get back online.

View online map
Track your repair
Track your repair

Easily track the status of your repair online.

Log in now
Call centre
Call centre

Chat to one of our friendly agents on 082 1944.

Looking for more information?

Our Help & Support section has loads of frequently asked questions to explain more about Vodacom Repairs.

View frequently asked questions


Terms and conditions apply.

Page Description
No matter what network you’re on, trust Vodacom Repairs to keep you connected.
Page Title
HONOR repairs
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Repairs Nokia

CBU

NOKIA

Screen and Battery Replacement

Nokia repairs

Pricing below is for reference purposes only and is not the final amount.

 

Screen Replacement
NOKIA C2 R849
NOKIA C20 DUAL SIM R1149
NOKIA 2.1 R899
NOKIA G10 DUAL SIM R1099

 

Battery Replacement
NOKIA C2 R549
NOKIA C20 DUAL SIM R549
NOKIA 2.1 R649
NOKIA G10 DUAL SIM R649
Find your nearest store
Find your nearest store

Visit one of friendly consultants to help you get back online.

View online map
Track your repair
Track your repair

Easily track the status of your repair online.

Log in now
Call centre
Call centre

Chat to one of our friendly agents on 082 1944.

Looking for more information?

Our Help & Support section has loads of frequently asked questions to explain more about Vodacom Repairs.

View frequently asked questions


Terms and conditions apply.

Page Description
No matter what network you’re on, trust Vodacom Repairs to keep you connected.
Page Title
Nokia repairs
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Repairs OPPO

CBU

OPPO

Screen and Battery Replacement

OPPO repairs

Pricing below is for reference purposes only and is not the final amount.

 

Screen Replacement
OPPO A74 R2249
OPPO Reno 5 R2699
OPPO A15 R1399
OPPO Reno 7 R3049
OPPO A54s R1899
OPPO Reno 7z R3049
OPPO A53s R1549
OPPO A15s R1899
OPPO A16 R1899
OPPO A57s R2199

 

Battery Replacement
OPPO A74 R1055
OPPO Reno 5 R1055
OPPO A15 R1055
OPPO Reno 7 R1055
OPPO A54s R1055
OPPO Reno 7z R1055
OPPO A53s R1055
OPPO A15s R1055
OPPO A16 R1055
OPPO A57s R1055
Find your nearest store
Find your nearest store

Visit one of friendly consultants to help you get back online.

View online map
Track your repair
Track your repair

Easily track the status of your repair online.

Log in now
Call centre
Call centre

Chat to one of our friendly agents on 082 1944.

Looking for more information?

Our Help & Support section has loads of frequently asked questions to explain more about Vodacom Repairs.

View frequently asked questions


Terms and conditions apply.

Page Description
No matter what network you’re on, trust Vodacom Repairs to keep you connected.
Page Title
OPPO repairs
Keywords
OPPO, repairs, Vodacom
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Page URL
/vodacom/shopping/repairs-oppo

Repairs Xiaomi

CBU

XIAOMI

Screen and Battery Replacement

Xiaomi repairs

Pricing below is for reference purposes only and is not the final amount.

 

Screen Replacement
XIAOMI REDMI 9A R1 349
 XIAOMI REDMI NOTE 11 R1 949
 XIAOMI REDMI NOTE 10S R1 899
 XIAOMI REDMI A1 R  999
 XIAOMI REDMI 10 2022 R1 399

 

Battery Replacement
XIAOMI REDMI 9A R  699
 XIAOMI REDMI NOTE 11 R  949
 XIAOMI REDMI NOTE 10S R  999
 XIAOMI REDMI A1 R  749
 XIAOMI REDMI 10 2022 R  949
Find your nearest store
Find your nearest store

Visit one of friendly consultants to help you get back online.

View online map
Track your repair
Track your repair

Easily track the status of your repair online.

Log in now
Call centre
Call centre

Chat to one of our friendly agents on 082 1944.

Looking for more information?

Our Help & Support section has loads of frequently asked questions to explain more about Vodacom Repairs.

View frequently asked questions


Terms and conditions apply.

Page Description
No matter what network you’re on, trust Vodacom Repairs to keep you connected.
Page Title
Xiaomi repairs
Keywords
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Repairs vivo

CBU

VIVO

Screen and Battery Replacement

vivo repairs

Pricing below is for reference purposes only and is not the final amount.

 

Screen Replacement
VIVO Y02 R1 399
VIVO Y02S R1 249
VIVO Y16 R1 499
VIVO Y1S R1 299
VIVO Y20 DS R1 499

 

Battery Replacement
VIVO Y02S R1 649
VIVO Y1S R1 399
Find your nearest store
Find your nearest store

Visit one of friendly consultants to help you get back online.

View online map
Track your repair
Track your repair

Easily track the status of your repair online.

Log in now
Call centre
Call centre

Chat to one of our friendly agents on 082 1944.

Looking for more information?

Our Help & Support section has loads of frequently asked questions to explain more about Vodacom Repairs.

View frequently asked questions


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Page Description
No matter what network you’re on, trust Vodacom Repairs to keep you connected.
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vivo Repairs
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Repairs Hisense

CBU

HISENSE

Screen and Battery Replacement

Hisense repairs

Pricing below is for reference purposes only and is not the final amount.

 

Screen Replacement
Hisense H50 R1749
Hisense H50S R2199
Hisense H50 LITE R1299
Hisense H50 ZOOM R1199
Hisense U963 DS R899

 

Battery Replacement
Hisense H50 R899
Hisense H50S R1099
Hisense H50 LITE R499
Hisense H50 ZOOM R799
Hisense U963 DS R499
Find your nearest store
Find your nearest store

Visit one of friendly consultants to help you get back online.

View online map
Track your repair
Track your repair

Easily track the status of your repair online.

Log in now
Call centre
Call centre

Chat to one of our friendly agents on 082 1944.

Looking for more information?

Our Help & Support section has loads of frequently asked questions to explain more about Vodacom Repairs.

View frequently asked questions


Terms and conditions apply.

Page Description
No matter what network you’re on, trust Vodacom Repairs to keep you connected.
Page Title
Hisense repair
Keywords
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Repairs Huawei

CBU

HUAWEI

Screen and Battery Replacement

Huawei repairs

Pricing below is for reference purposes only and is not the final amount.

 

Screen Replacement
HUAWEI Nova Y90 R2499
HUAWEI Y7 2019 R1849
HUAWEI P40 Pro R4449
HUAWEI Nova 8i R1449
HUAWEI Mate 40 pro R3049

 

Battery Replacement
HUAWEI Nova Y90 R849
HUAWEI Y7 2019 R549
HUAWEI P40 Pro R549
HUAWEI Nova 8i R699
HUAWEI Mate 40 pro R649
Find your nearest store
Find your nearest store

Visit one of friendly consultants to help you get back online.

View online map
Track your repair
Track your repair

Easily track the status of your repair online.

Log in now
Call centre
Call centre

Chat to one of our friendly agents on 082 1944.

Looking for more information?

Our Help & Support section has loads of frequently asked questions to explain more about Vodacom Repairs.

View frequently asked questions


Terms and conditions apply.

Page Description
No matter what network you’re on, trust Vodacom Repairs to keep you connected.
Page Title
Huawei Repairs
Keywords
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Repairs Samsung

CBU

SAMSUNG

Screen and Battery Replacement

Samsung repairs

Pricing below is for reference purposes only and is not the final amount.

Screen Replacement

 

Screen Replacement
Galaxy A13  R2049
Galaxy A23  R2099
Galaxy A32   R2149
Galaxy A33  R2649
Galaxy A52s  R2849
Galaxy A53  R3049
Galaxy S21  R4099
Galaxy S22 Ultra  R6149

Battery replacement only

 

Battery Replacement
Galaxy A13 R1149
Galaxy A23 R1149
Galaxy A32 R1299
Galaxy A33 R1349
Galaxy A52s R1099
Galaxy A53 R1349
Galaxy S21 Ultra R1349
Galaxy S22 Ultra R1449
Find your nearest store
Find your nearest store

Visit one of friendly consultants to help you get back online.

View online map
Track your repair
Track your repair

Easily track the status of your repair online.

Log in now
Call centre
Call centre

Chat to one of our friendly agents on 082 1944.

Looking for more information?

Our Help & Support section has loads of frequently asked questions to explain more about Vodacom Repairs.

View frequently asked questions


Terms and conditions apply.

Page Description
No matter what network you’re on, trust Vodacom Repairs to keep you connected.
Page Title
Samsung repairs
Keywords
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Page URL
/vodacom/shopping/repairs-samsung
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