Terms and Conditions

Vodacom (PTY) Ltd is running a Promotion where selected customers are rewarded with a 12-month free access to Prime Video Mobile Edition plus 3GB streaming data for 1 month. This reward is worth R29 per month.

Prime Video Mobile Edition is a premium video streaming service that gives you access the best local and international content on your mobile phone. You can either stream or download your favourite show to watch later, at your convenience.

All participants during the Promotion Period agree to be bound by the following Terms and Conditions:

Duration

1. The Promotional Offer is open to selected Vodacom customers, residing in South Africa, who will receive a reward notification message, from 17 October 2025 until 31 October 2025 (the Promotion Period).
2. The duration of the promotion may be extended or curtailed at the discretion of Vodacom.

Reward

3. Selected customers will be sent an SMS message confirming the reward. To accept this reward, customers should reply ‘PVME’ to 31118 via SMS, thereafter they will receive a link to the PVME portal where they can register and access their rewards.  The countdown for the rewards will start when the customer signs into the Prime Video Mobile Edition services accounts.
4. Qualifying customers who are eligible for rewards acknowledge, understand, and agree that-

• they will need to activate a 12-month FREE subscription for Prime Video Mobile Edition.
• customers who wish to continue with the Prime Video Mobile Edition service after the 12-month FREE period will be billed for R29 monthly.

Customers wishing not to be billed after the FREE period should cancel the subscription after the FREE period.

• if a customer terminates, cancel or port-out his/her number, such customer forfeits the use of any unused rewards from the time of cancellation onwards.

For more information on Prime Video Mobile Edition, refer to the terms and conditions. https://www.primevideo.com/help/ref=atv_hp_cnt?nodeId=202095490 

Valid Entry

5. To be eligible to stand receive a reward in the Promotional Offer, qualifying entrants must:

• Respond to the SMS message and accept the reward by sending ‘PVME’ to 31118 via SMS
• Sign up for the Prime Video Mobile Edition 12 months FREE trial period.  

6. To continue receiving the 12 months reward, customers should sign into their Prime Video Mobile Edition account at least once in two months period.
7. There are no additional charges for participating in the promotion.
8. Vodacom shall not be liable for any costs incurred by the winners for entering the promotion or in claiming any prizes, where applicable. 

Eligibility

9. Only entrants who are using SIM cards that have been RICA registered are eligible to receive a reward in the Promotional Offer. Each owner of a SIM card(s) is responsible to comply with South African law by RICA registering their SIM cards.
10. Participants must reside in South Africa and be in possession of a valid South African identity document or permanent residence permit or temporary residence permit valid for a period exceeding 3 (three) months for the Republic of South Africa and valid at the End Date.

Rewards

11. All qualifying customers will receive the reward. The allocation of the reward is automated.
12. The rewards are not transferable or exchangeable and may not be redeemed for cash.

Cancellation of the reward / Prime Video Mobile Edition Service 

13. Customers can unsubscribe from the Prime Video Mobile Edition service at any time and for any reason by following the “cancel” prompts available within the Prime Video Mobile Edition Service menu, or by:

• using Vodacom self-service channels.
• calling Vodacom Customer Care: 082135.
• dial USSD: *135#.
• visit WEB: primevideo.com
• via Vodapay App.

14. When cancelling/ unsubscribing from the Prime Video Mobile Edition Service, you accept that your old profile and preferences will be retained for a 6 (six) month period and for no longer than 5 years (only if necessary), in order to facilitate a convenient experience should you choose to re-subscribe at a later stage within the 6 (six) month period.

Personal information

15. User data collected via the promotion will not be used for any other purpose than for execution of the promotion.
16. User data collected via entry for this promotional will be stored for as long as it is legally required to and in accordance with Vodacom’s Privacy Policy 

General

17. Nothing in these Terms and Conditions is intended to, or must be understood to, unlawfully restrict, limit, or avoid any rights or obligations, as the case may be, created for either the participant or the promoter in terms of the Consumer Protection Act, 68 of 2008 ("CPA").
18. Vodacom’s decision on any aspect of the Promotion including the allocation of the rewards will be final and binding and no correspondence will be entered into.
19. In the event of a dispute regarding any aspect of the promotion and/or the Terms and Conditions, Vodacom’s decision will be final, and binding and no correspondence will be entered into.
20. Vodacom may refuse to award a reward if entry procedures or these Terms and Conditions have not been adhered to or if it detects any irregularities or fraudulent practices. Vodacom is entitled in its entire discretion to reject any participant for any reason and will not be obliged to notify participants that they are rejected.
21. Vodacom and/or any other person or party associated with the Promotion, their associated companies, agents, contractors and sponsors and any of its personnel involved in the Promotion, shall not be liable whatsoever for any loss or damage incurred or suffered (including but not limited to direct or indirect or consequential loss), death or personal injury suffered or sustained arising from either participation in the Promotion or from claiming the reward.
22. Vodacom, its directors, employees, agents, and distributors, are not responsible for any misrepresentation (whether written or verbal) in respect of any prize nor in respect of any warranties, guarantees or undertakings given by any person other than Vodacom itself.
23. If Vodacom is required by law to alter or cancel any aspect of the Promotion or to terminate it because of changes in legislation, or for any reason whatsoever, it will have the right to terminate the Promotional Offer being offered, with immediate effect and without notice. In such event all entrants hereby waive any rights which they may have against Vodacom and its associated companies, agents, contractors and/or sponsors.
24. All information relating to the Promotion which is published on any marketing material will form part of these Terms and Conditions. In the event of any conflict between such marketing material and these Terms and Conditions, these Terms and Conditions shall prevail.
25. The Promotion is also subject to, and must be read in conjunction with, Vodacom’s existing terms and conditions applicable to its website and mobile site respectively: https://www.vodacom.co.za/vodacom/terms/website-terms-and-conditions