Prepaid Fibre Support
Get the most out of your Prepaid Fibre connection. Find out everything you need to know about getting connected, managing your account and profile and unlock ultra fast speeds with uncapped internet.
Managing and installing your Prepaid Fibre
Track your installation and manage your fibre easily.
Learn more about Fibre
Follow these simple visual tutorials to set up, manage, and troubleshoot your Vodacom Fibre connection
Prepaid vs Postpaid Fibre
Find out which option is best for you.
Prepaid vs Postpaid Fibre
Find out which option is best for you.
Frequently asked questions.
When will my installation take place?
- After your payment is successful.
- Confirm the status of your order on the Self-Service dashboard, it should be Awaiting Installation.
- An installer from Vumatel will call you within 5-10 working days to schedule an installation appointment.
After Installation, when will my service be active?
- Your service should be active almost immediate to an hour after installation is completed
- If it is not active, please wait at least 24 hours for the service to activate.
- After 24hrs, log a request our Support team to get you service activated
How do I request for refund
- Log a request for a refund on Self-Service portal
- Prepare to submit your Proof of Payment and Proof of Banking details upon request.
- After Approval, please allow for 14 working days for your refund.
How do I Reactivate service if my service is Suspended?
- Check your order status on the Self-Service portal to confirm if your service is Suspended
- To reactivate, just make a payment via Easypay or Payfast
- Your service should be re-activated within 0-24 hours.
How do I Reactivate service if my service is Cancelled?
- Place an order for a new service.
- Follow the progress of your order status on your Self-Service portal.
- Your service should be re-activated after a successful payment on condition that the device is still in working order."
What do I do when my network connection is down
- Call 082 1904.
- Provide your address so that we will know where the fibre link is down.A Fault will be logged on your behalf and you will be given feedback on the status of your network.
How do I complete my profile on Self Service Portal
- Log into the prepaid Self-Service portal using your Phone Number and an OTP will be sent to you.
- Click Manage Profile
- Click Update My Personal Details and update your personal details.
How do I log into the Self Service Prepaid Portal
- Log into the prepaid portal using your Phone Number and OTP will be sent to you.
- Insert the OTP provided and Log in
- View Manage Profile
