Prepaid Fibre Support
Get the most out of your Prepaid Fibre connection. Find everything you need to set up your hardware, manage your network, and unlock ultra-fast speeds for your entire home.
How to check coverage
Check whether your address falls within the Prepaid Fibre footprint.
How to apply
How to apply and what are the payment options?
Managing your services
Learn more about the self service features
Cancel or move fibre
Moving Home or Cancelling Your Vodacom Prepaid Fibre Service
Fibre Installation
What happens after ordered your Prepaid Fibre service?
Cancel or move fibre
Moving Home or Cancelling Your Vodacom Prepaid Fibre Service
Fibre Installation
What happens after ordered your Prepaid Fibre service?
How do I check if I am in the Prepaid Fibre coverage area?
To check whether your address falls within the Prepaid Fibre footprint, visit the Prepaid Fibre website at www.vodacom.co.za/fibre/prepaid and use the coverage checker. Enter your address to see if you qualify for a Prepaid Fibre service.
- If your address is covered, you will be directed to the Prepaid Fibre product catalogue.
- If your address is not covered, you will be guided to submit a request for a call centre agent to contact you for further assistance.
Please note that Prepaid Fibre coverage is currently available only in selected suburbs and towns nationwide.
How do I apply for the prepaid fibre product?
You can apply for Prepaid Fibre through multiple convenient channels:
- Online via the Prepaid Fibre Portal
After completing the coverage check on www.vodacom.co.za/fibre/prepaid, if your address falls within the Prepaid Fibre footprint, you will be directed to the product catalogue page.
From there:- Select the Prepaid Fibre product that best suits your needs.
- Continue with the guided online self-service journey.
- A profile will automatically be created for you on the Prepaid Fibre Portal.
- Complete the required payment for installation and activation to proceed.
Once your profile is set up, you will have a registered account that you can log into at any time to track your service, manage your account, and access self-service features.
- Call Centre: Contact 082 1904 for assistance. Vodacom Store: Visit any Vodacom Store for in person support.
What are the payment options?
We have two options to get you connected, namely: PayFast and EasyPay.
- For Once-off, you can use both PayFast and EasyPay.
- For monthly recurring access, you can only use PayFast
No contracts & no installation fees
"No contract" means you forget about lengthy contracts. Choose between a once-off purchase or set-up an automatic monthly renewal for uninterrupted service.
You will enjoy the convenience of free installation and a powerful router that can connect up to 10 devices simultaneously.
Managing Your Prepaid Fibre Service – Self Service Features
Once you log into your Prepaid Fibre Portal profile, you will have access to a wide range of convenient self-service tools to help you manage your Prepaid Fibre service with ease. These include:
- Update your cellular number / login number
- View or change your WiFi password
- Access your EasyPay number for making payments
- Make secure online payments via PayFast
- Change your plan, upgrade to a faster speed or downgrade to a lower speed option
- Update your contact details
- Reorder your service if it has been suspended
- Log incidents or queries 24/7 using the self-service tool (e.g., logging a payment dispute, reporting a slow line, reporting your fibre line down, etc.), eliminating the need to call the call centre
These features give you full control of your Prepaid Fibre service anytime, anywhere, with quick and seamless support at your fingertips.
Moving Home or Cancelling Your Vodacom Prepaid Fibre Service
Cancelling Your Service
Cancelling your Vodacom Prepaid Fibre service is easy. Because the service is prepaid and not contract based, you can cancel at any time simply by not making a payment for the next month.
- If no payment is received, your service will automatically move into a suspended state, with no penalties or cancellation fees.
- You will have 60 days to make a payment if you wish to reactivate your service.
- If no payment is made within the 60day period, your service will be terminated. Should you wish to use Prepaid Fibre again, you will just need to reapply.
Moving Home
If you are moving to a new home, you will need to apply for the Prepaid Fibre service at your new address. This can be done via the prepaid fibre portal by placing a new order at the new address.
- If your new address is within the Prepaid Fibre footprint, it will be treated as a new installation.
- A technician will install the fibre line and provide an integrated, WIFI enabled ONT at your new premises, should there not have an existing installation and integrated WIFI enabled ONT at the new premises.
- The device installed at your old address will remain there.
- There are no installation charges or cancellation fees associated with moving.
Fibre Installation
Once you have ordered your Prepaid Fibre service and completed the payment, your installation will be assigned to our technical team for activation.
A technician will visit your premises to install the fibre line and provide an integrated, WiFi enabled ONT (Optical Network Terminal), should there not be an existing installation and WiFi enabled ONT at the premise.
After successful payment, installation and activation typically take 7 to 14 days.
You can track the progress of your installation at any time using the Installation Tracker on the Prepaid Fibre Portal. You can also log follow up requests or submit any service-related queries using the self-service features available on the portal.
