V-Home by Vodacom - Privacy Statement Terms and Conditions

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V-Home by Vodacom - Privacy Statement

This privacy statement explains the information that is collected by Vodacom through the services we provide to you as part of the V-Home by Vodacom product ('V-Home') and how this data will be processed. You can view this statement, and the statement for our Connected Devices in the Settings menu of the V by Vodacom app at any time. V-Home is developed in partnership with Samsung, who will process your personal data as a data controller as part of the SmartThings connected hardware ecosystem. You can view its privacy statement here; however, you can also access this within the SmartThings App.

Changes to our privacy policy

This Privacy Policy gets updated from time to time; whenever we make a change, we'll update the content and let you know. We have recently revised our Privacy Statement for this app and service; the main changes are listed below.

Who we are

We are Vodacom (Pty) Ltd. We are the parent company for the Vodacom Group. If you go to http://www.vodacom.com you can find links to the Vodacom operating company. In this privacy policy:

  1. "we/us" means Vodacom (Pty) Ltd

  2. "third party" means someone who is not you or us; and

  3. "Vodacom Group" means Vodacom (Pty) Ltd and any company or other organisation in which Vodacom (Pty) Ltd owns more than 15% of the share capital.

Our registered office is Corporate Park, 082 Vodacom Boulevard, Vodavalley. Vodacom (Pty) Ltd is registered with the registration number 1993/003367/07/. Our main switchboard is +27 11 653 5000 or you can email us at 

[email protected]

How to contact us

Your opinion matters to us – if you have any questions about our privacy policy, you can email us at: [email protected] or you can write to our privacy team at: Vodacom Privacy Team - Group Legal Corporate Park 082 Vodacom Boulevard, Vodavalley, 1682

If you are a Trusted Contact

If you are a Trusted Contact of one of our customers, we collect your information when they register you in the V by Vodacom app. You will receive an alert through text message when this happens.

We will receive the following information about you:

  1. Your mobile phone number;

  2. Your full name; and

  3. (If provided) your relationship to our customer (for example, mother or spouse)

Personal information we collect about you

Address Book

If you are a Trusted Contact of one of our customers, we collect your information when they register you in the V by Vodacom app.

You will receive an alert through text message when this happens. We will receive the following information about you:

  1. Your mobile phone number;

  2. Your full name; and

  3. (If provided) your relationship to our customer (for example, mother or spouse)

One of our Assisted Alarm Service agents will contact you when our customer is unresponsive to an alert from one of the connected devices in their V-Home. We will not use your data in any other way.

You can remove yourself as a Trusted Contact at any time by either:

  1. Asking our customer to remove you from their list;

  2. Asking an agent when you are contacted (please quote the ID provided in your SMS alert); or

  3. Request removal via customer services via vodacom.co.za.

How we use your personal information

  1. To provide you with your service

We use your information for service provision and to fulfil any purchases you have made:

  • to help us identify you and any accounts you hold with us;

  • to provide you with the V-Home and Vodacom Assisted Alarm Service;

  • for billing and customer care; and

  • for identity verification.

  • Contact our customer services team via vodacom.co.za;

  • Click the link at the end of a marketing email, text or picture message to unsubscribe from that channel

  • Change your communication preferences by texting the relevant code in this table [PDF: 342KB]

  • Tell the adviser if you receive a marketing call

  • Disable push notification messages, including marketing messages, at any time in our apps by changing the notification settings on your device or by uninstalling the app

  • Contact our customer data team for guidance

  • Email [email protected]

If you are opted into marketing and given us permission to use your data to tailor these communications, we'll use your interactions with this App and data from your Connected Devices to inform the sorts of marketing we should be sending you so that it's the most relevant for you.

Other profiling and automated processing

Outside of the profiling we conduct for marketing purposes to tailor and personalise the communications we send, we also profile you for credit, fraud and security purposes.

This can sometimes use systems to make automated decisions based on personal information we have or are allowed to collect from others. The goal is to make the decisions as quick, efficient, fair and correct as possible, based on what we know. It can affect the products or services we may offer you now or in the future.

  • We will carry out a credit check when you apply for a contract for your products and services with us. For more details, you can visit our credit checks page.

  • If you are not already a Vodacom customer, we will use your personal information for identity verification purposes. We sometimes supplement the information we collect about you with information from other sources (such as the electoral roll). This will be prompted to you on first registration of a connected device within the V by Vodacom. We also use this verification for access to your account and for general account management. However, this identity verification process is supported by human agents that will verify the output of the automated decision.

  • We will process your personal data in order to protect against and detect fraud, and to recover debts or trace those who owe us money resulting from the use of our services.

Service improvement

  • We collect anonymous, de-identified or aggregate information in order to improve the service we offer to everyone. None of these analytics are linked back to you in any way.

  • To protect our networks and manage the volumes of calls, texts and other uses of our networks. For example, we identify peak periods of use so we can try and ensure the networks can handle the volume at those times; and

  • To understand how you use our networks, products and services. That way we can seek to review, develop and improve these, develop more interesting and relevant products and services, as well as personalising our products and services.

How we share your personal information

Where applicable, we share information about you with:

  • Companies in the Vodacom Group; Partners, suppliers or agents involved in delivering the products and services you've ordered or used;

  • Companies who are engaged to perform services for, or on behalf of, Vodacom Limited, or Vodacom Group;

  • Credit reference, fraud prevention or business scoring agencies, or other credit scoring agencies;

  • Debt collection agencies or other debt recovery organisations;

  • Law enforcement agencies, government bodies, regulatory organisations, courts or other public authorities if we have to, or are authorised to by law; or

  • A third party or body where such disclosure is required to satisfy any applicable law, or other legal or regulatory requirement.

We also share aggregate performance information with Samsung to understand how products and the V-Home offering is performing commercially. For example, if we know that certain features are well received, we can focus on developing more of the same. This information does not identify you personally.

International data transfers

If you are a non-Vodacom customer and we need to verify your identity, we will need to transfer your data to our service provider, which is based in India. Additionally our customer care centres are run by Vodacom Shared Services which is based in Hungary, Egypt, India and Romania.

When Vodacom SA sends your information to another country, we make sure that your information is properly protected. We will always ensure that there is a proper legal agreement that covers the data transfer. In addition, if the country is not considered to have laws that are equivalent to South African data protection standards then we will ask the third party to enter into a legal agreement that reflects those standards

How long we keep your personal information for

We'll store and process your information for as long as we have to by law or as long as we need to be able to deliver you the services you have requested. We'll keep some personal information for a reasonable period after your contract with us has finished in case you decide to use our services again. We, or one of our partners, may contact you about Vodacom services during this time if you haven't opted out of receiving marketing communications from us. Once these bases have expired, we'll delete that information.

Keeping your personal information secure

We have specialised security teams who constantly review and improve our measures to protect your personal information from unauthorised access, accidental loss, disclosure or destruction.

Communications over the internet (such as emails) aren't secure unless they've been encrypted. Your communications may go through a number of countries before being delivered, as this is the nature of the internet.

We cannot accept responsibility for any unauthorised access or loss of personal information that is beyond our control.

We'll never ask for your secure personal or account information by an unsolicited means of communication. You're responsible for keeping your personal and account information secure and not sharing it with others.

Our website may provide links to third-party websites. We cannot be responsible for the security and content of such third-party websites. Therefore, make sure you read that company's privacy and cookies policies before using or putting your personal information on their site.

The same applies to any third-party websites or content you connect to using our products and services.

You may choose to disclose your information in certain ways such as social plug-ins (including those offered by Google, Facebook, Twitter and Pinterest) or using third-party services that allow you to post reviews or other information publicly, and a third party could use that information.

Social plug-ins and social applications are operated by the social network themselves and are subject to their own terms of use and privacy and cookies policies. You should make sure you're familiar with these.

Your rights

Below we set out details on how you can exercise your rights. If you have a question or cannot find the answer, please contact our customer care team via vodacom.co.za.

Right to correct personal data

You have the right to have your personal data corrected if it is incorrect. You can request this by contacting our customer care via vodacom.co.za.

Right to access personal data

You have the right to make a request for a copy of the personal data that Vodacom holds about you. To make this request as an individual or an authorised 3rd party, please contact the customer care team via. vodacom.co.za.

Right to object to use of personal data

In certain circumstances, You have the right to object to the use of your personal data. Contact the customer care team via vodacom.co.za.

How to lodge a complaint

If you want to contact us about any of your rights or if complain about how we use your information, contact our customer care team via vodacom.com. We'll do our best to help but if you're still unhappy, you can contact the Information regulator – their details are at http://www.justice.gov.za/inforeg/.

Right to restrict use of your data

If you feel data we hold on you is inaccurate or believe we shouldn't be processing your data, please contact our customer care team via vodacom.co.za to discuss your rights. In certain circumstances you will have the right to ask us to restrict processing.

Right to erasure

Vodacom strives to only process and retain your data for as long as we need to. In certain circumstances you have the right to request that we erase personal data of yours that we hold. If you feel that we are retaining your data longer than we need, it is worth first checking that your contract with Vodacom has been terminated which you can do with Customer Services. If your contract with Vodacom has been terminated, we may still have lawful grounds to process your personal data. For more information on retention periods please see our www.vodacom.co.za/privacy.

Page Title
V-Home by Vodacom Terms and Conditions – Privacy Statement
Keywords
terms, conditions, data, v, by, v-home, privacy, policy
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Terms and Conditions
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/vodacom/terms/v-home

Recurring Data Bundles Terms And Conditions

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Terms and Conditions Recurring Data Bundles

The following terms and conditions apply to any Recurring Data bundles.

  1. You may only purchase and use the Recurring Data bundles ("Recurring Bundles") if you are a Contract, Top Up or Prepaid customer.
  2. You may purchase the Recurring Bundles through the following self-service channels.
  • USSD *135#
  • Vodapay App
  • Vodacom.co.za
  • Customer Care 082135
  • Vodacom Shops
  1. You may activate and deactivate the Recurring Bundles at any time. The following will apply:
  • As a Prepaid customer your charges are deducted from airtime or credit card, the bundle is valid for 30 days upon purchase, and will be allocated every 30 days until such time that you opt out of the service.
  • As a Contract and Top Up customer, your charge will be added to your monthly bill. If you activate a recurring bundle in the middle of a calendar month, and there is no existing recurring bundle active, the data will be pro-rated for the remainder of that month; thereafter the full data allocation of the recurring bundle will be allocated on the 1st day of every subsequent calendar month until such time that you opt out of the service.
  1. The Bundles will be allocated to you at the time of activation. As a prepaid customer, Vodacom will attempt to deduct the price of the bundle from your prepaid airtime for 60 consecutive days, from the day the Bundle is to be reallocated. Should you not have sufficient airtime, you will be reminded to recharge with sufficient airtime via SMS for seven consecutive days after due date.
  2. If all 60 attempts are returned unpaid, your bundle subscription will be automatically cancelled.
  3. You can only have one active Recurring Bundle at a time. 
  4. Recurring Bundles will follow the First in First Out order of consumption. In the case of a Recurring Bundles being active on an integrated price plan, such as RED Flexi, Core or VIP; the offer default data bundle that forms part of the price plan will be consumed first before any other data bundles.
  5. If you purchased a data bundle and the bundle expires before the bundle is depleted, data usage will continue at the out of bundle rate, applicable to the tariff.
  6. If you have an active bundle that has depleted but not expired, all data usage will be stopped by default or, you will only be able to use data at out of bundle rates if you have opted in to current out-of-bundle data charges.
  7. You can purchase unlimited once-Off Mobile Internet data bundles.
  8. Recurring Bundles tariffs do not apply to data roaming.
  9. Data transfer will apply, whereby you could transfer the bundle to other Vodacom customers. Please visit the data transfer terms and conditions for full details: Data Transfer Terms and Conditions | Vodacom
  10. Postpaid and Hybrid Recurring Bundles are valid for a calendar month and will roll over for 1 additional calendar month free of charge.
  11. Prepaid Recurring Bundles follow a 30-day cycle from date of activation/payment and upon successful allocation of the next cycle, the previous 30-day allocation will roll over by 30 days.
  12. You may opt – out of any future Recurring Bundle allocations to you. When you opt out of receiving the Recurring Bundles, bundles that have already been allocated to you will not be forfeited and will remain active until 23:59 of the validity date.
  13. You will only be able to opt out 3 days prior to the date of expiry of the Recurring Bundles that have been allocated to you, any attempt to opt-out before or after this period will result in an unsuccessful opt out.
  14. You may opt out in the following ways:
  • Dial *135*140#
  • Contact Customer Care via 082 135.
  • Vodacom Online.
  1. The prepaid Recurring Bundles will not be allocated any Night Owl Data.
  2. Your bundle usage will be based on the volume of data you send and receive, and not on the amount of time you spend connected to the Internet.
  3. Vodacom may amend Recurring Bundle prices by providing you with reasonable notice prior to any price increase.
  4. Vodacom reserves the right to amend these terms and conditions and where such change is material Vodacom shall provide you with reasonable prior written notice before implementing such change.
Page Description
Recurring Data bundles ("Recurring Bundles") if you are a Contract, Top Up or Prepaid customer.
Page Title
Recurring Data Bundles - Terms and Conditions | Vodacom
Keywords
terms, conditions, data, bundle, prepaid, recurring
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Page Category
Terms and Conditions
Page URL
/vodacom/terms/recurring-data-bundles

Power Hour + WhatsApp Bundle: General Terms and Conditions

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Power Hour + WhatsApp Bundle: General

Terms And Conditions

  1. The bundle is only available to Prepaid and Hybrid/Top-Up customers only. 

  2. The bundle excludes Prepaid 79c customers, Contract customers and Community Services SIM

  3. When the bundle is purchased, R11 will deplete from prepaid customers IN wallet and from a Top Up/uChoose Subscribers monthly airtime allocation and/or IN wallet.  

  4. Customers are eligible to purchase unlimited Power Hour + WhatsApp bundles per day. 

  5. Customer are able to purchase the bundle at any time of the day. 

  6. When the bundle is purchased, the order of consumption will follow the same as the 1 day priority slot.

    1. Customer will not be restricted to purchasing any of the existing Power bundles and can concurrently have an active Power Hour and a Power Hour + WhatsApp bundle.

  7. Unless the context dictates otherwise, the standard Vodacom terms and conditions apply to the use of this product. Vodacom reserves the right to expand on and/or amend these terms and conditions and where such change is material, Vodacom shall provide you with reasonable prior written notice prior to any such change taking effect

Power Hour

  1. Power Hour provides the customer 60 minutes' worth of voice airtime (measured on a per minute basis) on calls made to Vodacom cell phone numbers on the day the bundle is purchased, subject to these terms, conditions and exclusions (all off-net calls will be billed to the customers prevailing price plan). 

  2. Once a customer has used up the 60 voice minutes they will begin paying again for voice calls made to Vodacom cell phone numbers at their current price plan rate. Thus, if a customer's Power Hour bundle runs out while on a call, the customer will be billed at their applicable price plan rate. 

  3. All unused minutes will expire every day at 23:59 in the case. Call types that qualify for Power Hour:

    1. Vodacom to Vodacom (on-net) voice calls.

    2. Call-back to Vodacom (on-net)

    3. Call forwarding to Vodacom (on-net)

    4. Through-Connect to Vodacom (on-net)

    5. Conference calls to Vodacom (on-net)

  4. The following call types are excluded from the service:

    1. Voice and video calls to other SA Networks

    2. Roaming calls

    3. International calls

    4. Video calls (to all networks)

    5. Conference calls (to other SA networks)

    6. Call Sponsor

    7. VAS calls

    8. Reverse Charge

    9. SMS, MMS, Data, SVS

    10. General Service calls

    11. Directory Enquiry calls

    12. Reconnect

    13. Message forwarding

    14. Fax Out dial

    15. Call forwarding (to other SA networks)

WhatsApp Ticket  

  1. The WhatsApp Ticket offers customers access to WhatsApp messaging App, send and receive messages, videos and audio files via WhatsApp. 

  2. This service excludes voice calling and video calling.

  3. The WhatsApp ticket is valid from the time of purchase until 23:59 on the day of the allocation. 

  4. When you have Ticket activated, all WhatsApp data will be consumed first before any other data bundle that you may be have.

  5. WhatsApp Ticket cannot be used whilst a customer is on international roaming.

  6. WhatsApp Ticket will have no associated out-of-bundle rate. 

Page Title
Power Hour and WhatsApp Bundle Terms and Conditions
Keywords
terms, conditions, data, bundle, power, hour, whatsapp
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Page Category
Terms and Conditions
Page URL
/vodacom/terms/data-bundle-terms/power-hour-and-whatsapp-bundle

Prepaid LTE Integrated Bundles Terms and Conditions

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Prepaid LTE Integrated Bundles

Terms and Conditions

By taking up the Integrated bundle offer, you agree to the below terms and conditions:

The integrated bundles offer qualifying Vodacom customers a combination of minutes and all access data to be used on the Vodacom network.

  1. The Prepaid LTE Integrated bundles are available to Prepaid customers who have purchased a Prepaid LTE Price Plan.
  2. The Integrated offers will be available to you through self-service channels by dialling *135# and/ or *123# on USSD and VodaPay.
  3. The bundle will provide you with all access data and voice minutes to use on the Vodacom network.
  4. The bundle will be available to you from the time of purchase and will be valid for 30 days.
  5. Bundles can be purchased using airtime, credit cards or Airtime Advance, Vodabucks.
  6. The bundles are available for use in all compatible smartphone devices and tablets.
  7. Once the bundle is depleted and you wish to continue using voice or data services, you shall do so as per your existing tariff plan rates provided you have opted into the out of bundle rate.
  8. You can check your bundle balances by dialling *135#, and VodaPay
  9. If you change payment type from Prepaid / Hybrid to Post-paid, you will not forfeit your bundles.
  10. You can transfer your data bundle to other Vodacom customers. Existing transfer rules apply: https://www.vodacom.co.za/vodacom/terms/data-bundle-terms/data-transfer
  11. When you purchase an integrated bundle of the bundle size and validity before your current bundle expires, any remaining Data from the old bundle will be added to the newly purchased bundle and the expiration will be extended to align with the new bundle's expiration date.
  12. If your Integrated Bundle expires before the data bundle is depleted, data usage will continue at the out of bundle rate, applicable to your existing tariff plan.
  13. If on your integrated bundle you have an active data bundle that has depleted but not expired, all data usage will be stopped by default, you will only be able to use data at out of bundle rates if you have opted in to current out-of-bundle data charges.
  14. Vodacom reserves the right to terminate or change the service at any time.
  15. You may only use the service for personal use. You may not use the service for commercial purposes, nor may you use it to set up as a personal hotspot. Vodacom reserves the right to suspend the Service if in the opinion of Vodacom, you misuse or abuse the Service in any way whatsoever.
  16. In the event that any of your user data is collected whilst using Service, the user data will be stored for as long as Vodacom is legally required to and in accordance with Vodacom's Privacy Statement, https://www.vodacom.co.za/vodacom/privacy-policy/terms. If there is no legal requirement, the collected information will only be stored for as long as it is needed for Vodacom to be able to provide the Service and has a legitimate interest in processing such user data.
  17. Vodacom reserves the right to terminate the Services immediately and without notice to you in the event that the Service is held to be or becomes unlawful in terms of applicable laws. In such event you hereby waive any rights which you may have against Vodacom and acknowledge that you will have no recourse or claim of any nature whatsoever against Vodacom
  18. Vodacom reserves the right to amend these terms and conditions and where such change is material, Vodacom shall provide you with reasonable prior written notice before implementing any such change.
  19. Vodacom makes no warranties, expressed or otherwise through its employees or agents unless such warranties are reduced into writing and contained in these Terms and Conditions.
Page Description
Prepaid LTE Integrated bundles are available to Prepaid customers who have purchased a Prepaid LTE Price Plan.
Page Title
Prepaid LTE Integrated Bundles - Terms and Conditions | Vodacom
Keywords
Integrated Bundles, Prepaid LTE Integrated Bundles, Prepaid LTE
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0
Page Category
Terms and Conditions
Page URL
/vodacom/terms/prepaid-lte-integrated-bundles

Deezer Terms and Conditions

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Deezer

General 

  1. Deezer is an app based music service available on smartphones, PC's and tablets 

  2. The 2 month free offer ['Try and Buy'] is only available for Android, WindowsPhone and iOS. 

  3. The Deezer Premium+ Standalone Monthly subscription is a monthly recurring subscription valid for thirty (30) days. 

  4. Data is required to stream as well as to sync tracks to your phone/PC/tablet for use offline. 

  5. All related data consumption will be charged at the customer's prevailing data tariff (in and out of bundles) and the data terms & conditions apply  

  6. You can only qualify for one instance of a bundle offer per promotion (.i.e. if a customer has already benefited from a Deezer promotional offer they will not qualify for it again.) 

  7. We may make worldwide transfers of your personal information on our corporate systems, to other entities, agents, subcontractors in the Vodacom group companies or other relevant business partners.  You consent to Vodacom transferring and sharing your personal information on our corporate systems with the aforementioned listed parties. When making such transfers we will ensure that the necessary protections are in place to safeguard your personal information transfer under or in connection with these Terms of service and our Privacy Policy. 

  8. Deezer Premium+ Standard Terms of Use & Conditions apply http://www.deezer.com./legal/cgu

  9. Standalone monthly recurring subscription (R59.99 without data): 

    1. The free trial subscription period provides you with a sixty (60) day free subscription to the service from date of activation; thereafter the service will continue for another thirty (30) days at R59,99 per month recurring.  

    2. Once subscription expires, you will no longer be able to access any music via the Deezer Premium service and will be moved to the Deezer Freemium or ad-funded service. 

    3. You will be notified before the subscription renewal date and you can cancel the rollover subscription at any time before the next renewal date with cancellation becoming effective on the next day of renewal. 

    4. To unsubscribe, call customer care on 082 135 or log onto: http://live.vodafone.com/subscriptions

    5. Any related data consumption will be charged at the customer's prevailing tariff. (In and out of bundles). 

NXT LVL Deezer Offers

  1. The following offers will exclusively be available for registered NXT LVL Prepaid & Tariff customer: 

    1. Access to NXT LVL Freemium subscription, for a maximum of 12 consecutive months, thereafter user will be moved to the Standard Deezer Freemium service. 

    2. Customers can opt into Deezer NXT LVL Premium at any time at a fee of R29.99 per month (50% discount) for a maximum period of 24 months - once the 24 months has lapsed a month to month fee of R59.99 will be applicable to the service. 

    3. Should a customer subscribed to the R29.99 service, and then either unsubscribe or, change out of the NXT LVL tariff or, de-register from NXT LVL, they will not be eligible for the R29.99 offer again, even if they re-join the NXT LVL tariff or re-register for NXT LVL. 

  2. Should a customer unsubscribe from NXT LVL Tariff or de-register from NXT LVL, on the subsequent renewal date, discounted access at R29.99 will be converted to Deezer Premium and charged at the non-discounted subscription amount of R59.99 per month. Where no funds are available, customers will automatically be moved to the Freemium offer. 

  3. By taking up the NXT LVL Deezer offer, customers accept the general business terms and conditions that govern the use of Deezer on:  

http://www.deezer.com/legal/cgu

and where applicable the terms and conditions for Deezer Premium on:  

https://myvodacom.secure.vodacom.co.za/vodacom/terms/deezer-terms-and-conditions?cid=ntrn_0_dsgn_6848

Page Title
Deezer Terms and Conditions
Keywords
terms, conditions, deezer, apps
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Page Category
Terms and Conditions
Page URL
/vodacom/terms/deezer-terms-and-conditions

Vodacom WiFi offloading Terms and Conditions

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Vodacom WiFi offloading

Terms and Conditions 

  1. By connecting to the Vodacom Wi-Fi access point you accept that you will be charged at your existing in or out of bundle data rate respective of your price plan or bundle type with Vodacom. Blackberry BIS/BES plans, corporate APNs or reverse billed APNs cannot be utilized on WiFi, and customers will be charged standard data rates respective of the price plan. Please turn off automatic updates on your device to avoid incurring unwanted data charges.

  2. All data transferred over this network will be deducted from any available data bundles on the cellular number utilised on the device. If no data bundle is available then your applicable out of bundle rate will be applied. Please see your price plan, and/or your data bundles respective terms and conditions by visiting http://www.vodacom.co.za 

  3. By accepting and continuing you give permission to Vodacom to move all your data transactions onto the Wi-Fi network, for a minimum of 1 day, and off of the Vodacom packet data (2G, 3G and LTE) networks.

  4. You can disconnect from the Wi-Fi network at any time by either switching your Wi-Fi off on your device, or by removing the Vodacom Wi-Fi network from your list of remembered networks on your device. Consult your handset manufacturer's manual for instructions on how to perform this function.

  5. All services are provided on an "as is" basis. We do not warrant that the Service is fault free or fit for any particular purpose, or that our system is secure. You assume all responsibility and risk for use of the Service.

  6. When using Wi-Fi from Vodacom all applicable existing Terms and Conditions apply.

Page Title
WiFi Offloading Terms and Conditions
Keywords
terms, conditions, data, bundle, wifi, offloading
Weight
0
Page Category
Terms and Conditions
Page URL
/vodacom/terms/data-bundle-terms/wifi-offloading

Competition Terms and Conditions

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VodaLend Voucher Advance Terms and Conditions

  1. Introduction
    • The VodaLend Voucher Advance product (the “Vouchers”) is provided by Vodacom Payment Services (Pty) Ltd (“VPS”) in conjunction with an appointed third-party service provider (Nairtime South Africa (Pty) Ltd).
    • Any reference to “VPS Approved Platform” shall mean any website, application or contact point used by VPS in the facilitation of purchase of the Vouchers.
    • These terms and conditions the (“Voucher Terms and Conditions”) relating to the Vouchers are incorporated by reference to the applicable VPS Approved Platform terms and conditions that appear on such VPS Approved Platforms (the “VPS Approved Platform Terms and Conditions”).
    • All capitalised terms not defined herein shall have the meaning given in the VPS Approved Platform Terms and Conditions.
    • These Voucher Terms and Conditions are to regulate the relationship between you and VPS for the facilitation of the sale of Vouchers on a VPS Approved Platform (the “Service”).
    • By using the Service, you agree to the Voucher Terms and Conditions. Please read these Voucher Terms and Conditions carefully and make sure that you understand them before using the Service.
    • VPS has the right to change or modify these Voucher Terms and Conditions at any time with the method of notice as determined by VPS from time to time.
  2. Eligibility to use the Service

The Service is available to you if you:

  • are a Vodacom network prepaid, postpaid, uChoose or Top Up customer; and
  • you meet the eligibility requirements for this particular Service as set out in these Voucher Terms and Conditions.
  1. The Vouchers 
    • You may purchase Vouchers on any of the applicable VPS Approved Platforms.
    • All Vouchers shall be available to you for purchase in denominations and values as may be set by us and displayed on the VPS Approved Platforms from time to time.
    • Each of the Vouchers will contain terms and conditions relating to that specific Voucher (“Specific Voucher Conditions”). This may include but not limited to the validity, use and redemption of the Voucher. The Specific Voucher Conditions may be set by the third-party supplier of the Voucher. You agree to be bound by Specific Voucher Conditions and acknowledge that VPS cannot be held liable for any loss that you may suffer as a result of your failure to comply with the Specific Voucher Conditions.
    • You acknowledge that the Specific Voucher Conditions constitute an agreement between you and the party that has supplied the Voucher and therefore it is your responsibility to familiarise yourself with such Specific Voucher Conditions prior to purchasing the Service. Unless VPS is sited as the provider of the Voucher in the Specific Voucher Conditions, VPS cannot be held liable for any loss that you may incur as a result of using or being unable to use the Voucher. You may contact VPS for any queries relating to the redemption of a Voucher however, in the event that a query cannot be dealt with by VPS, you may contact the relevant Voucher provider directly as set out in the Specific Voucher Conditions.
    • You hereby acknowledge that you must be at least 18 years of age to use the Service.
  2. Upfront Sales
    • The “Buy Now” service is available to all Vodacom subscribers, and customers subscribed to other networks.
    • You can choose the “Buy Now” option to purchase a Voucher on the VPS Approved Platform. This means that the payment for the Voucher is due and payable to VPS immediately upon purchase and before you may redeem the Voucher. You will then be required to pay the full value of the Voucher indicated on the VPS Approved Platform (the “Purchase Price”) upfront prior to being able to use or redeem the Voucher.
    • You hereby authorise VPS (or any of its authorised agents and/or collection providers) to collect the Purchase Price from your bank account, Wallet and any other payment method you may indicate on the VPS Approved Platform to pay for the Voucher (the “Payment Method”).
  3. Sale on Advance
    • You can choose the “Voucher Advance” option to purchase a Voucher. This means that you can purchase and redeem a Voucher now but pay the Purchase Price at a later period.
    • In order to use this Voucher Advance option and in addition to the requirements set out in clause 2 of these Voucher Terms and Conditions, you must:
      • have been a customer on the Vodacom network for at least a continuous 12 month period immediately preceding your intention to use the Service; and
      • meet the scoring criteria set by VPS relating to the use and behaviour as a Vodacom network customer. VPS reserves the right to update and amend the aforementioned criteria without prior notice to you.  
    • Once you have successfully met the eligibility criteria set out in clause 2 above, you will be required to indicate the frequency and period upon which you will be able to pay for the Voucher (the “Repayment Period”).
    • VPS shall indicate to you the maximum value of the Voucher that you qualify for.
    • The Repayment Period shall be at intervals set out by VPS and selected by you. The Repayment Period may be between 3 to 14 calendar days after you purchase the Voucher, or such extended period as may be set out by VPS at its sole discretion from time to time.
    • You may make partial payments towards the Purchase Price before the expiry of the Repayment Period if VPS makes such an option available to you.
    • You are required to pay the full Purchase Price on or before the expiry of the Repayment Period you have selected.
    • There will be no extra charge on the Purchase Price when you use this Voucher Advance option and repay on or before the expiry of the Repayment Period.
    • It is important for you to note that the Purchase Price for a Voucher on this Sale on Advance option is immediately due for payment from the date that the Voucher is purchased.  However, in our sole discretion, we provide you the option to pay the Purchase Price on the expiry of the Repayment Period.
    • You hereby authorise us to collect the Purchase Price where applicable from the Payment Method that you have indicated on the VPS Approved Platform.
    • You may only purchase one Voucher using the Voucher Advance option at any given time. You may only purchase another Voucher using the Voucher Advance option once you have paid the Purchase Price for the preceding Voucher purchase in full.

 

  1. Payment Methods
    • You may elect to use any Payment Method available to you on the VPS Approved Platform to purchase the Vouchers.
    • You may not use a virtual card as a form of a Payment Method.
    • You may amend your Payment Method and any details referring to them at any time prior to paying the Purchase Price.
    • In the event that you update the details of your Payment Method and we are unable to collect the Purchase Price from the updated details, you acknowledge that we may collect based on the details you initially provided to us.
    • You acknowledge that in the event that you have more than one Payment Method on any of the VPS Approved Platforms and the Payment Method you have selected to pay for the Voucher during the Repayment Period is dishonoured for any reason, you hereby give VPS authority to collect from any other Payment Method that has available funds to satisfy your repayment obligation.
    • You warrant that the information relating to your Payment Method belong to you (or you are duly authorised to use them). You further warrant that the information you have provide is true and accurate. You will ensure that all Payment Method information is always kept up to date.
  2. Termination of the Service
    • You may contact us at any time in order to request for the Service to be deactivated/removed from your profile on all the VPS Approved Platforms.
    • Where you have requested for the Service to be deactivate/removed from your profile you will continue to be liable for the Purchase Price that are due and payable by you.
  3. Limitation of Liability

VPS shall not be held liable for any loss, damage or injury you may incur as a direct or indirect reason of:

  • your use and/ or redemption of the Vouchers;
  • you breaching the provisions of these Voucher Terms and Conditions; and

 your violation of the rights of any third party, including our third‑party service providers in relation to the Service.

 Privacy Notice

Scope

This Privacy Notice applies to customers who take up the VodaLend Voucher Advance service. Unless context dictates otherwise, the Vodacom Privacy Statement shall also apply to interactions with you regarding any collection, use or other processing of personal information.

Personal Information Collected
    • Vodacom only collects personal information required to enter into an agreement for the VodaLend Voucher Advance service.

Uses and Sharing
    • Vodacom processes the information to provide you the VodaLend Voucher Advance service as per agreement and may use your information to provide you with information on related products or offer discounts on certain offerings;
    • Vodacom will use your personal information for purposes consistent with the reason Vodacom has collected it for;
    • Vodacom will share your information with our Supplier to conduct VodaLend Voucher Advance scoring. If you do not provide your consent to share the information, Vodacom will not be able to provide you with VodaLend Voucher Advance service;
    • Vodacom will require our third party Supplier/s to handle your personal information in accordance with our full privacy statement, as well as applicable privacy legislation.

Your Rights
    • You may access personal information that Vodacom holds about you. You may also ask us to correct any errors or delete your personal information held by us, under certain circumstances;
    • You may opt-out of any marketing messages or further contact from us;
    • To protect your privacy, Vodacom may have to verify your identity before Vodacom can give you access to, or change, personal information about you.

How to Contact Us
    1. If you need to: Change any of your details; or 
    2. If you need any other customer support, please call customer care on 082 135.

 

Page Title
VodaLend Voucher Advance
Keywords
VodaLend Voucher Advance
Weight
0
Page Category
Terms and Conditions
Page URL
/vodacom/terms/competition/vodalend-voucher-advance

Funeral Cover for RED Core and Flexi Plans Terms and Conditions

CBU

Vodacom Funeral Cover for RED Core and Flexi Plans

Terms and Conditions

  • Funeral Cover Eligibility
  1. To qualify for sponsorship, you will need to satisfy the following criteria:
    1. Activate a new or upgrade to a RED Core or Flexi contract (legacy or current) with a duration of either 24 or 36 months.
    2. Be between the ages of 18 and 60 years and be in possession of a valid South African ID in order to qualify for sponsorship.
  2. Contracts can be activated at any Vodacom-branded or unbranded store or Vodacom online.
  3. Sponsorship does not apply to existing Red Flexi or Red Core contracts.
  4. You may only hold one sponsored funeral cover at a time.
  5. Cover only applied to an individual life and will be applied to the main account holder only.
  6. The Funeral Cover amount will be based on your contract value (outlined below):

Red Flexi:

  1. R50–R300 → R10,000 cover
  2. Above R301 → R15,000 cover

Red Core:

  1. R50–R500 → R15,000 cover
  2. Above R500 → R20,000 cover
  3. Vodacom fully sponsors the funeral cover premium for the full contract term (24 or 36 months) and you will not be required to pay the premium for those months.
  4. This promotion (i.e. Vodacom sponsored funeral cover”) runs from 08 July 2025 to 30 March 2026.
  5. This cover may not be ceded or transferred to a third party or another person under any other reason.
  • Policy Registration
  1. Taking up a link postpaid contract does not automatically activate your funeral cover. Vodacom will send you an invitational message of which you will need to respond to, the invitation message will be sent after your initial contract has been initiated or upgraded.
  2. To register for the Vodacom sponsored funeral, you will need to respond with the key word “COVERME” to the invitational message. The invitation will be sent to the linked contract number.
  3. You will have up to 5 days to respond to the above with the word “COVERME” once the invitational message has been sent.
  4. A reminder message will be sent to you after 4 days if no response is received.
  5. If you do not respond within the allocated time or you respond with any other word other than ‘COVERME’, the application will not be eligible for the funeral cover.
  6. Your policy will become active from the 1st day of the next month after successful contract activation and acceptance of the cover.
  • Waiting periods
  1. Once your cover is active, the standard 3-month natural causes and 12-month suicide waiting periods will apply.
  2. During the waiting period, only accidental death will be covered. Accidental death means death caused solely by injury sustained during an Accident, within 90 days of the Accident, which is not related to any other causes.
  • Policy updates and claims
  1. If you wish to make changes to your details or add a beneficiary, please contact our call centre on 082 178 00 or send us an email on [email protected]
  2. You must nominate a single beneficiary for your own life.
  3. In the event of your death and a successful claim, Vodacom will pay the cover amount to your nominated beneficiary. If no beneficiary is nominated, the claim payment will be made to your estate
  4. When you pass away your beneficiary will need to provide us with the relevant documentation so that we can settle the claim quickly and efficiently.
  5. Vodacom would need to be informed of your death within 180 (one-hundred-and-eighty) days of it happening. If we're not informed in time by your beneficiary or estate, the claim could be declined.
  6. If any claim under this policy involves fraud, misrepresentation or false information, such as incorrect age or relationship, your cover will be cancelled. In this case, no claim payouts will be made. We will also not payout due to self-inflicted injury & illegal acts.
  7. This policy agreement is subject to South African law and all payments to Vodacom Life and payouts to beneficiaries will only be made in rands from and to a South African bank account.
  8. To submit a claim, your beneficiary would need to contact Vodacom on 082 178 00 or send an email to [email protected].
  • Arrears
  1. If your account goes into arrears, a grace period of 30 days will apply, and you will still enjoy cover for the new month. If you do not meet your contract obligations for a second consecutive month, you will be given an additional 15-days’ notice to seek alternate cover before termination of cover due to lapse. Vodacom will send you reminders to help you retain your cover. 
  2. You will not be able to reinstate your policy once it has lapsed.
  • End of policy

Your cover will end if:

  1. Your policy lapses,
  2. You cancel the policy,
  3. Your contract comes to an end,
  4. You move to another contract which does not qualify for this cover, or
  5. You pass away.
  • Underwriter and administrator:

The funeral cover is underwritten by Vodacom Life Assurance Company (RF) Limited, a licensed life insurer.

How to contact us:

  • Call: 082 178 00
  • Email: [email protected] (for all non-claims related queries or complaints) or [email protected] (for claims only)
  • Write to: Vodacom Life Assurance Company (RF) Limited, Vodacom Corporate Park, 082 Vodacom Boulevard, Midrand,1685.
  • This product is administered by O’Keeffe & Swartz BPO (Pty) Ltd, an authorized financial services provider (FSP no: 35478), for which they receive fees.

 

  • Queries and complaints:

For any queries you may have regarding your policy, please contact 082 178 00 or [email protected]. If you are not satisfied with your level of service, you may log a formal complaint by calling 082 178 00 or sending an email to [email protected].

Should you be dissatisfied with the outcome, you have the right to contact National Financial Ombudsman (NFO):

National Financial Ombudsman

Tel: 0860-800-900

WhatsApp: +27 (0) 66 473 0157

Email: [email protected]

NFO Johannesburg

10 Oxford Road, Houghton Estate, Johannesburg, Gauteng, 2198

NFO Cape Town

6th Floor, Claremont Central Building,6 Vineyard Road, Claremont, Cape Town, 7700

 

FAIS Ombudsman:

Office of the FAIS Ombud,

PO BOX 74571, Lynwood Ridge, 0040

Email: [email protected]

Call: 0860 324 766

The Information Regulator:

P.O Box 31533, Braamfontein, Johannesburg,

2017

Email: [email protected]

Call: 010 023 5200

  • Compliance

The Compliance Department can be contacted by calling our Customer Care Centre on 082 178 00.

This policy is subject to South African law and all payouts will be in rands to a South African bank account. In the event that the law or the interpretation thereof changes, we may change the terms of this policy. We will notify you of any such changes.

  • Cessions

This cover may not be ceded or transferred to a third party as security for a debt or for any other reason. 

  • Force Majeure

Force Majeure refers to circumstances beyond our reasonable control, such as an act of God, acts of the State or Government, exceptional weather conditions, total national electricity failures, war or war-like activities or serious delays in public transport that may prevent us from carrying out our obligations under this agreement. In the event of a force majeure this agreement will be suspended until we can deliver on our obligations. We will, if possible, notify you of the suspension and the estimated duration of the suspension. We will not be liable for any damages caused as a result of the suspension.

  • Confidentiality and Sharing of Information

By taking out this policy, you hereby authorize Vodacom Life Assurance Company to obtain personal information from you, and when required, to share it with our third-party service providers for the purposes of providing the services and benefits to which this Policy relates. Your personal information will be stored, processed and used only by our service providers to the extent that is necessary to provide the contracted services. Please refer to our privacy notice below for a description of how we process your personal information.

  • Privacy Notice
  1. Scope

This Privacy notice applies to the use of, purchase or other interaction with Vodacom funeral cover. Unless context dictates otherwise, the Vodacom Privacy Statement on https://www.vodacom.co.za/vodacom/terms/privacy-policy shall also apply to all interactions with Vodacom Funeral Cover, regarding any collection, use or other processing of personal information.

  • Personal Information Collected
  • Vodacom only collects personal information required to enter into a Vodacom Funeral Cover agreement and provide the related services in relation to the agreement.
  • Information collected by Vodacom includes, Name and Surname, Identity Number, Contact Number, Email Address, Bank Account Number and Policy Agreement Number.
  • Vodacom does not obtain additional personal information from other sources, without your express consent.
  • Uses and Sharing
  • Vodacom processes the information to provide you with funeral cover as per agreement, for purposes of entering into or performing in terms of a contract and may use the information to provide you with information on related products or offer discount certain offerings;
  • Vodacom will use the personal information you provide only for purposes consistent with the reason you provided it;
  • Vodacom does not share your personal information with other marketers unless Vodacom have obtained your explicit consent. If you do not provide your consent, Vodacom will not share your personal information;
  • When Vodacom provides personal information to companies that perform services on our behalf, Vodacom require those companies to handle the personal information in accordance with our full privacy notice, as well as applicable privacy legislation.
  1. Your Rights
  • You may access personal information that Vodacom holds about you. You can ask us to correct any errors or delete the personal information Vodacom have about you;
  • You may opt-out of any marketing messages or further contact from us;
Page Description
Funeral Cover for RED Core and Flexi Plans Vodacom Sponsored funeral cover is only available to customers activating a new or upgrading their Vodacom postpaid line or contract to a RED Core or Flex contract.
Page Title
Funeral Cover for RED Core and Flexi - Plans | Vodacom
Weight
0
Page Category
Promotions
Terms and Conditions
Page URL
/vodacom/terms/funeral-cover-redcore-and-flexi

Broadband connect LTE-Advanced Terms and Conditions

CBU

Broadband connect LTE-Advanced Terms and Conditions

Vodacom reserves the right to change, extend or suspend the offers with a reasonable notice period provided to the end-user of such amendments.

Vodacom reserves the right to suspend the service in the event of suspected abuse where non-compliant devices (as specified by the regulating body, ICASA) are being used on the Vodacom network

24 month LTE-Advanced data contracts prices include a Huawei B618 router and a Huawei WS331c WiFi range extender

Standard Mobile Broadband 24 Month contract Terms and Conditions will apply to LTE-Advanced offers as detailed below:

LTE-Advance 24-month contracts

  1. 24 month LTE-Advanced data contracts are available as either a Postpaid or Top Up option billable monthly
  2. 24 month LTE-Advanced data contracts are available are only available in selected areas, coverage availability can be confirmed by accessing the Vodacom Online coverage map
  3. 24 month LTE-Advanced data contracts are only available at selected stores 
  4. 24 month LTE-Advanced data contracts are available as either a new contract or as an upgrade
  5. LTE-Advanced 24 Month contracts will be subject to standard credit vetting rules
  6. 24 month LTE-Advanced data contracts available via all service providers
  7. 24 month LTE-Advanced data contracts will have a term of 24 months and upgrade or renewal is possible in month 22 of the contract term.
  8. 24 month LTE-Advanced data contract pricing includes VAT.
  9. Night Owl is included in the Postpaid or Top Up Contracts. For more information on the Night Owl VAS visit  https://myvodacom.secure.vodacom.co.za/vodacom/terms/night-owl-terms-and-conditions
  10. This Agreement will start on the Activation Date and, subject to the Terms and Conditions of this Agreement shall continue for the Initial Period. After the Initial Period this Agreement will automatically continue on a month to month basis subject to any changes which we have notified you of unless you or Vodacom terminate it on at least 20 (twenty) business days written notice.
  11. Despite rule 10, you may terminate this Agreement during the Initial Period or a Renewal Period by giving Vodacom at least 20 (twenty) business days' notice in writing. If you do choose to terminate this Agreement during the Initial Period or a Renewal Period, you will be subject to payment of a reasonable premature cancellation charge, determined by Vodacom, and you will have to pay all outstanding amounts in respect of the Services and/or Equipment related to the Services. A reasonable premature cancellation charge for the purposes of this clause shall mean 75% of the balance of your contract.  The balance of your contract is your monthly subscription amount times by the remaining months of your contract. Any amounts outstanding to Vodacom will also be added to the cancellation cost.
  12. After the initial 24 months contract period, the contract will continue on a month-to-month basis at the price the contract was signed up for. This price will be applicable until the contract is terminated or the customer upgrades to another contract.
  13. Customers will be charged for the volume of data sent and received, and not the time spent connected
  14. Customers with a 24 month LTE-Advanced data contract will not be able to purchase Mobile Internet Monthly Recurring data bundles
  15. Customers with 24 month LTE-Advanced data contracts will only be able to purchase Mobile Broadband (MBB) Once-Off data bundles, or Once-Off Wi-Fi bundles; unlimited Mobile Broadband Once-Off or Once-Off Wi-Fi data bundle purchases  are allowed

  16. MBB Once-Off bundles and Once-Off Wi-Fi bundles will be available through the following self-service channels using the number of the price plan as the login or initiator of the service;

    Self-service Channels
    MyPhone *135#
    vodacom.co.za & vodacom.mobi
    The VodaPay App
    Customer Care 082 135
    Vodacom Shops
  17. SMS messages are charged at R0.80c during peak times R0.35c during off-peak times. MMS messages are charged at  R0.80c per 300KB during both peak and off-peak times. Respective SMS & MMS bundled rates apply if applicable.

  18. 24 month LTE-Advanced data price plans will be voice capable and voice rates applicable to data price plans will be as follows: 
     

    Call Rates Per Minute for 24-month LTE-Advanced Data Contracts
    Payment TypeDestinationPeakOff-peakUnitisation
    ContractVodacomR1.60R1.60Per Minute
    OtherR1.99R1.99
    Top UpVodacomR1.99R1.08Per Second
    OtherR2.65R1.25
  19. Data transfer rates are not guaranteed and are dependent on network availability.
  20. 24 Month LTE-Advanced Price Plans do not apply to data roaming.
  21. The monthly price and data allocation will be pro-rated for the first month of the contract where the contract is taken out in the middle of a calendar month. Thereafter the full bundle allocation will take place on the 1st of every consecutive calendar month.
  22. Data Sharing SIM cards cannot be added to post-paid billing option for LTE-Advanced contracts.
  23. 24 Month LTE-Advanced data contracts can transfer data bundles to other mobile numbers on the Vodacom network. The costs of the respective bundles transferred will be added to bill for post-paid billing option for contracts, and deducted from the available airtime balance on Top Up contracts.

Migrations

  1. Migrations will be allowed as long as the monthly subscription fee is either the same or higher than the current subscription fee of the contract to be migrated.
  2. Upward migrations will be allowed for contract migrations i.e. 500MB to 1GB, no downward migrations will be allowed until  the full term of the contract has been fulfilled.
  3. Migrations will be pended until the end of the month and the new price plan will only take effect at the beginning of the next consecutive calendar month.

Carry-over, order of consumption and validity

  1. The data bundle expiry date for the 24 month LTE-Advanced contracts will be valid for up to 60 days or until the last day of the following calendar month. If the Vodacom data bundle is depleted the applicable Out Of Bundle rate is applied  respective of the price plan type per MB. LTE-Advanced Once-Off bundles can be purchased to add additional data before month end. 
  2. Vodacom data bundles follow a LIFO (Last In First Out) order of consumption. The last bundle to be purchased, activated or allocated will be the first bundle to be consumed and then any other available bundles in chronological order.

24-Month LTE-Advanced data price plan pricing

Bundle SizePrice Per MonthIn-bundle Rate per MBOut-of-bundle Rate per MB PostpaidOut-of-bundle Rate per MB Top Up
50GBR899R0.02R0.44R1
100GB R1199R0.01R0.44R1

Customer Premise Equipment (CPE)

  1. After the 24 month contract period the CPE becomes the property of the customer. 
  2. The CPE has a 24-month warranty on the device for manufacturing defects
  3. If customer equipment is swapped out, the warranty of the replacement CPE will be valid for the balance of the 24 month contract period. 
  4. The CPE warranty period commences on the date of acceptance of delivery of the wireless extender by the customer. 
  5. The CPE warranty will be voided if damage is caused by malfunction or failure resulting from alterations, any serial number is removed or defaced, accidents, misuse, abuse, fire, liquid spillage, use on an incorrect voltage, power surges and dips, thunderstorm activity, acts of God, voltage supply problems, tampering or unauthorised repairs by any persons, use of defective or incompatible accessories, exposure to abnormally corrosive conditions or entry by any insect, vermin or foreign object into the device.  
  6. The warranty does not cover manuals, packaging and Ethernet cabling.
  7. This warranty does not cover normal wear and tear of the CPE.

WiFi Access Extenders Terms and Conditions

General

  1. The data speed (throughput) of your broadband connection could be impacted by the use of WiFi extenders
  2. The speed (throughput) from a wireless extender can be influenced by the following:
    1. Distance of the user from the wireless extender.
    2. Distance of the wireless extender to the router.
    3. Number of wireless networks in range.
    4. Number of devices connected to your wireless network.
    5. Physical materials used in the construction of the home or building, especially if they obstruct the line-of-site path of the signal from the wireless extender to the user.
    6. Devices operating on the same band (2.4GHz) resulting in radio interference.
  3. The Vodacom Wireless Extenders terms and conditions as detailed herein are subject to change from time to time.
  4. The Vodacom Wireless Extenders terms and conditions are subject to our Standard Vodacom terms and conditions.
  5. Where there is any conflict between our standard Vodacom terms and conditions and the Wireless Extenders specific terms and conditions, the last mentioned shall prevail.

Wireless extenders device warranty

  1. The wireless extender has a 24-month warranty on the device for manufacturing defects. 
  2. The wireless extenders warranty period commences on the date of acceptance of delivery of the wireless extender by the customer. 
  3. The WiFi extenders warranty will be voided if damage is caused by malfunction or failure resulting from alterations, any serial number is removed or defaced, accidents, misuse, abuse, fire, liquid spillage, use on an incorrect voltage, power surges and dips, thunderstorm activity, acts of God, voltage supply problems, tampering or unauthorised repairs by any persons, use of defective or incompatible accessories, exposure to abnormally corrosive conditions or entry by any insect, vermin or foreign object into the device.  
  4. The warranty does not cover manuals, packaging and Ethernet cabling.
  5. This warranty does not cover normal wear and tear of the wireless extenders.

Usage policy

  1. The wireless extender is not designed for installation in an electrical distribution board.
  2. The wireless extender is not designed for installation into existing electrical cabling such as lighting fixtures.
  3. The above listed uses can damage the wireless extender and therefore are not covered by warranty.
Page Description
Vodacom's LTE-Advanced terms and conditions covers 24-month plans. Go through the data usage policies, upgrade options, cancellation fees and so much more.
Page Title
LTE-Advanced Contract Terms and Conditions
Keywords
lte advanced, lte advanced terms and conditions, lte advanced contracts
Weight
0
Page Category
Terms and Conditions
Page URL
/vodacom/terms/promotions/lte-advanced
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