Deezer Terms and Conditions

CBU

Deezer

General 

  1. Deezer is an app based music service available on smartphones, PC's and tablets 

  2. The 2 month free offer ['Try and Buy'] is only available for Android, WindowsPhone and iOS. 

  3. The Deezer Premium+ Standalone Monthly subscription is a monthly recurring subscription valid for thirty (30) days. 

  4. Data is required to stream as well as to sync tracks to your phone/PC/tablet for use offline. 

  5. All related data consumption will be charged at the customer's prevailing data tariff (in and out of bundles) and the data terms & conditions apply  

  6. You can only qualify for one instance of a bundle offer per promotion (.i.e. if a customer has already benefited from a Deezer promotional offer they will not qualify for it again.) 

  7. We may make worldwide transfers of your personal information on our corporate systems, to other entities, agents, subcontractors in the Vodacom group companies or other relevant business partners.  You consent to Vodacom transferring and sharing your personal information on our corporate systems with the aforementioned listed parties. When making such transfers we will ensure that the necessary protections are in place to safeguard your personal information transfer under or in connection with these Terms of service and our Privacy Policy. 

  8. Deezer Premium+ Standard Terms of Use & Conditions apply http://www.deezer.com./legal/cgu

  9. Standalone monthly recurring subscription (R59.99 without data): 

    1. The free trial subscription period provides you with a sixty (60) day free subscription to the service from date of activation; thereafter the service will continue for another thirty (30) days at R59,99 per month recurring.  

    2. Once subscription expires, you will no longer be able to access any music via the Deezer Premium service and will be moved to the Deezer Freemium or ad-funded service. 

    3. You will be notified before the subscription renewal date and you can cancel the rollover subscription at any time before the next renewal date with cancellation becoming effective on the next day of renewal. 

    4. To unsubscribe, call customer care on 082 135 or log onto: http://live.vodafone.com/subscriptions

    5. Any related data consumption will be charged at the customer's prevailing tariff. (In and out of bundles). 

NXT LVL Deezer Offers

  1. The following offers will exclusively be available for registered NXT LVL Prepaid & Tariff customer: 

    1. Access to NXT LVL Freemium subscription, for a maximum of 12 consecutive months, thereafter user will be moved to the Standard Deezer Freemium service. 

    2. Customers can opt into Deezer NXT LVL Premium at any time at a fee of R29.99 per month (50% discount) for a maximum period of 24 months - once the 24 months has lapsed a month to month fee of R59.99 will be applicable to the service. 

    3. Should a customer subscribed to the R29.99 service, and then either unsubscribe or, change out of the NXT LVL tariff or, de-register from NXT LVL, they will not be eligible for the R29.99 offer again, even if they re-join the NXT LVL tariff or re-register for NXT LVL. 

  2. Should a customer unsubscribe from NXT LVL Tariff or de-register from NXT LVL, on the subsequent renewal date, discounted access at R29.99 will be converted to Deezer Premium and charged at the non-discounted subscription amount of R59.99 per month. Where no funds are available, customers will automatically be moved to the Freemium offer. 

  3. By taking up the NXT LVL Deezer offer, customers accept the general business terms and conditions that govern the use of Deezer on:  

http://www.deezer.com/legal/cgu

and where applicable the terms and conditions for Deezer Premium on:  

https://myvodacom.secure.vodacom.co.za/vodacom/terms/deezer-terms-and-conditions?cid=ntrn_0_dsgn_6848

Page Title
Deezer Terms and Conditions
Keywords
terms, conditions, deezer, apps
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Page Category
Terms and Conditions
Page URL
/vodacom/terms/deezer-terms-and-conditions

Vodacom WiFi offloading Terms and Conditions

CBU

Vodacom WiFi offloading

Terms and Conditions 

  1. By connecting to the Vodacom Wi-Fi access point you accept that you will be charged at your existing in or out of bundle data rate respective of your price plan or bundle type with Vodacom. Blackberry BIS/BES plans, corporate APNs or reverse billed APNs cannot be utilized on WiFi, and customers will be charged standard data rates respective of the price plan. Please turn off automatic updates on your device to avoid incurring unwanted data charges.

  2. All data transferred over this network will be deducted from any available data bundles on the cellular number utilised on the device. If no data bundle is available then your applicable out of bundle rate will be applied. Please see your price plan, and/or your data bundles respective terms and conditions by visiting http://www.vodacom.co.za 

  3. By accepting and continuing you give permission to Vodacom to move all your data transactions onto the Wi-Fi network, for a minimum of 1 day, and off of the Vodacom packet data (2G, 3G and LTE) networks.

  4. You can disconnect from the Wi-Fi network at any time by either switching your Wi-Fi off on your device, or by removing the Vodacom Wi-Fi network from your list of remembered networks on your device. Consult your handset manufacturer's manual for instructions on how to perform this function.

  5. All services are provided on an "as is" basis. We do not warrant that the Service is fault free or fit for any particular purpose, or that our system is secure. You assume all responsibility and risk for use of the Service.

  6. When using Wi-Fi from Vodacom all applicable existing Terms and Conditions apply.

Page Title
WiFi Offloading Terms and Conditions
Keywords
terms, conditions, data, bundle, wifi, offloading
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Page Category
Terms and Conditions
Page URL
/vodacom/terms/data-bundle-terms/wifi-offloading

Competition Terms and Conditions

CBU

VodaLend Voucher Advance Terms and Conditions

  1. Introduction
    • The VodaLend Voucher Advance product (the “Vouchers”) is provided by Vodacom Payment Services (Pty) Ltd (“VPS”) in conjunction with an appointed third-party service provider (Nairtime South Africa (Pty) Ltd).
    • Any reference to “VPS Approved Platform” shall mean any website, application or contact point used by VPS in the facilitation of purchase of the Vouchers.
    • These terms and conditions the (“Voucher Terms and Conditions”) relating to the Vouchers are incorporated by reference to the applicable VPS Approved Platform terms and conditions that appear on such VPS Approved Platforms (the “VPS Approved Platform Terms and Conditions”).
    • All capitalised terms not defined herein shall have the meaning given in the VPS Approved Platform Terms and Conditions.
    • These Voucher Terms and Conditions are to regulate the relationship between you and VPS for the facilitation of the sale of Vouchers on a VPS Approved Platform (the “Service”).
    • By using the Service, you agree to the Voucher Terms and Conditions. Please read these Voucher Terms and Conditions carefully and make sure that you understand them before using the Service.
    • VPS has the right to change or modify these Voucher Terms and Conditions at any time with the method of notice as determined by VPS from time to time.
  2. Eligibility to use the Service

The Service is available to you if you:

  • are a Vodacom network prepaid, postpaid, uChoose or Top Up customer; and
  • you meet the eligibility requirements for this particular Service as set out in these Voucher Terms and Conditions.
  1. The Vouchers 
    • You may purchase Vouchers on any of the applicable VPS Approved Platforms.
    • All Vouchers shall be available to you for purchase in denominations and values as may be set by us and displayed on the VPS Approved Platforms from time to time.
    • Each of the Vouchers will contain terms and conditions relating to that specific Voucher (“Specific Voucher Conditions”). This may include but not limited to the validity, use and redemption of the Voucher. The Specific Voucher Conditions may be set by the third-party supplier of the Voucher. You agree to be bound by Specific Voucher Conditions and acknowledge that VPS cannot be held liable for any loss that you may suffer as a result of your failure to comply with the Specific Voucher Conditions.
    • You acknowledge that the Specific Voucher Conditions constitute an agreement between you and the party that has supplied the Voucher and therefore it is your responsibility to familiarise yourself with such Specific Voucher Conditions prior to purchasing the Service. Unless VPS is sited as the provider of the Voucher in the Specific Voucher Conditions, VPS cannot be held liable for any loss that you may incur as a result of using or being unable to use the Voucher. You may contact VPS for any queries relating to the redemption of a Voucher however, in the event that a query cannot be dealt with by VPS, you may contact the relevant Voucher provider directly as set out in the Specific Voucher Conditions.
    • You hereby acknowledge that you must be at least 18 years of age to use the Service.
  2. Upfront Sales
    • The “Buy Now” service is available to all Vodacom subscribers, and customers subscribed to other networks.
    • You can choose the “Buy Now” option to purchase a Voucher on the VPS Approved Platform. This means that the payment for the Voucher is due and payable to VPS immediately upon purchase and before you may redeem the Voucher. You will then be required to pay the full value of the Voucher indicated on the VPS Approved Platform (the “Purchase Price”) upfront prior to being able to use or redeem the Voucher.
    • You hereby authorise VPS (or any of its authorised agents and/or collection providers) to collect the Purchase Price from your bank account, Wallet and any other payment method you may indicate on the VPS Approved Platform to pay for the Voucher (the “Payment Method”).
  3. Sale on Advance
    • You can choose the “Voucher Advance” option to purchase a Voucher. This means that you can purchase and redeem a Voucher now but pay the Purchase Price at a later period.
    • In order to use this Voucher Advance option and in addition to the requirements set out in clause 2 of these Voucher Terms and Conditions, you must:
      • have been a customer on the Vodacom network for at least a continuous 12 month period immediately preceding your intention to use the Service; and
      • meet the scoring criteria set by VPS relating to the use and behaviour as a Vodacom network customer. VPS reserves the right to update and amend the aforementioned criteria without prior notice to you.  
    • Once you have successfully met the eligibility criteria set out in clause 2 above, you will be required to indicate the frequency and period upon which you will be able to pay for the Voucher (the “Repayment Period”).
    • VPS shall indicate to you the maximum value of the Voucher that you qualify for.
    • The Repayment Period shall be at intervals set out by VPS and selected by you. The Repayment Period may be between 3 to 14 calendar days after you purchase the Voucher, or such extended period as may be set out by VPS at its sole discretion from time to time.
    • You may make partial payments towards the Purchase Price before the expiry of the Repayment Period if VPS makes such an option available to you.
    • You are required to pay the full Purchase Price on or before the expiry of the Repayment Period you have selected.
    • There will be no extra charge on the Purchase Price when you use this Voucher Advance option and repay on or before the expiry of the Repayment Period.
    • It is important for you to note that the Purchase Price for a Voucher on this Sale on Advance option is immediately due for payment from the date that the Voucher is purchased.  However, in our sole discretion, we provide you the option to pay the Purchase Price on the expiry of the Repayment Period.
    • You hereby authorise us to collect the Purchase Price where applicable from the Payment Method that you have indicated on the VPS Approved Platform.
    • You may only purchase one Voucher using the Voucher Advance option at any given time. You may only purchase another Voucher using the Voucher Advance option once you have paid the Purchase Price for the preceding Voucher purchase in full.

 

  1. Payment Methods
    • You may elect to use any Payment Method available to you on the VPS Approved Platform to purchase the Vouchers.
    • You may not use a virtual card as a form of a Payment Method.
    • You may amend your Payment Method and any details referring to them at any time prior to paying the Purchase Price.
    • In the event that you update the details of your Payment Method and we are unable to collect the Purchase Price from the updated details, you acknowledge that we may collect based on the details you initially provided to us.
    • You acknowledge that in the event that you have more than one Payment Method on any of the VPS Approved Platforms and the Payment Method you have selected to pay for the Voucher during the Repayment Period is dishonoured for any reason, you hereby give VPS authority to collect from any other Payment Method that has available funds to satisfy your repayment obligation.
    • You warrant that the information relating to your Payment Method belong to you (or you are duly authorised to use them). You further warrant that the information you have provide is true and accurate. You will ensure that all Payment Method information is always kept up to date.
  2. Termination of the Service
    • You may contact us at any time in order to request for the Service to be deactivated/removed from your profile on all the VPS Approved Platforms.
    • Where you have requested for the Service to be deactivate/removed from your profile you will continue to be liable for the Purchase Price that are due and payable by you.
  3. Limitation of Liability

VPS shall not be held liable for any loss, damage or injury you may incur as a direct or indirect reason of:

  • your use and/ or redemption of the Vouchers;
  • you breaching the provisions of these Voucher Terms and Conditions; and

 your violation of the rights of any third party, including our third‑party service providers in relation to the Service.

 Privacy Notice

Scope

This Privacy Notice applies to customers who take up the VodaLend Voucher Advance service. Unless context dictates otherwise, the Vodacom Privacy Statement shall also apply to interactions with you regarding any collection, use or other processing of personal information.

Personal Information Collected
    • Vodacom only collects personal information required to enter into an agreement for the VodaLend Voucher Advance service.

Uses and Sharing
    • Vodacom processes the information to provide you the VodaLend Voucher Advance service as per agreement and may use your information to provide you with information on related products or offer discounts on certain offerings;
    • Vodacom will use your personal information for purposes consistent with the reason Vodacom has collected it for;
    • Vodacom will share your information with our Supplier to conduct VodaLend Voucher Advance scoring. If you do not provide your consent to share the information, Vodacom will not be able to provide you with VodaLend Voucher Advance service;
    • Vodacom will require our third party Supplier/s to handle your personal information in accordance with our full privacy statement, as well as applicable privacy legislation.

Your Rights
    • You may access personal information that Vodacom holds about you. You may also ask us to correct any errors or delete your personal information held by us, under certain circumstances;
    • You may opt-out of any marketing messages or further contact from us;
    • To protect your privacy, Vodacom may have to verify your identity before Vodacom can give you access to, or change, personal information about you.

How to Contact Us
    1. If you need to: Change any of your details; or 
    2. If you need any other customer support, please call customer care on 082 135.

 

Page Title
VodaLend Voucher Advance
Keywords
VodaLend Voucher Advance
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Page Category
Terms and Conditions
Page URL
/vodacom/terms/competition/vodalend-voucher-advance

Funeral Cover for RED Core and Flexi Plans Terms and Conditions

CBU

Vodacom Funeral Cover for RED Core and Flexi Plans

Terms and Conditions

  • Funeral Cover Eligibility
  1. To qualify for sponsorship, you will need to satisfy the following criteria:
    1. Activate a new or upgrade to a RED Core or Flexi contract (legacy or current) with a duration of either 24 or 36 months.
    2. Be between the ages of 18 and 60 years and be in possession of a valid South African ID in order to qualify for sponsorship.
  2. Contracts can be activated at any Vodacom-branded or unbranded store or Vodacom online.
  3. Sponsorship does not apply to existing Red Flexi or Red Core contracts.
  4. You may only hold one sponsored funeral cover at a time.
  5. Cover only applied to an individual life and will be applied to the main account holder only.
  6. The Funeral Cover amount will be based on your contract value (outlined below):

Red Flexi:

  1. R50–R300 → R10,000 cover
  2. Above R301 → R15,000 cover

Red Core:

  1. R50–R500 → R15,000 cover
  2. Above R500 → R20,000 cover
  3. Vodacom fully sponsors the funeral cover premium for the full contract term (24 or 36 months) and you will not be required to pay the premium for those months.
  4. This promotion (i.e. Vodacom sponsored funeral cover”) runs from 08 July 2025 to 30 March 2026.
  5. This cover may not be ceded or transferred to a third party or another person under any other reason.
  • Policy Registration
  1. Taking up a link postpaid contract does not automatically activate your funeral cover. Vodacom will send you an invitational message of which you will need to respond to, the invitation message will be sent after your initial contract has been initiated or upgraded.
  2. To register for the Vodacom sponsored funeral, you will need to respond with the key word “COVERME” to the invitational message. The invitation will be sent to the linked contract number.
  3. You will have up to 5 days to respond to the above with the word “COVERME” once the invitational message has been sent.
  4. A reminder message will be sent to you after 4 days if no response is received.
  5. If you do not respond within the allocated time or you respond with any other word other than ‘COVERME’, the application will not be eligible for the funeral cover.
  6. Your policy will become active from the 1st day of the next month after successful contract activation and acceptance of the cover.
  • Waiting periods
  1. Once your cover is active, the standard 3-month natural causes and 12-month suicide waiting periods will apply.
  2. During the waiting period, only accidental death will be covered. Accidental death means death caused solely by injury sustained during an Accident, within 90 days of the Accident, which is not related to any other causes.
  • Policy updates and claims
  1. If you wish to make changes to your details or add a beneficiary, please contact our call centre on 082 178 00 or send us an email on [email protected]
  2. You must nominate a single beneficiary for your own life.
  3. In the event of your death and a successful claim, Vodacom will pay the cover amount to your nominated beneficiary. If no beneficiary is nominated, the claim payment will be made to your estate
  4. When you pass away your beneficiary will need to provide us with the relevant documentation so that we can settle the claim quickly and efficiently.
  5. Vodacom would need to be informed of your death within 180 (one-hundred-and-eighty) days of it happening. If we're not informed in time by your beneficiary or estate, the claim could be declined.
  6. If any claim under this policy involves fraud, misrepresentation or false information, such as incorrect age or relationship, your cover will be cancelled. In this case, no claim payouts will be made. We will also not payout due to self-inflicted injury & illegal acts.
  7. This policy agreement is subject to South African law and all payments to Vodacom Life and payouts to beneficiaries will only be made in rands from and to a South African bank account.
  8. To submit a claim, your beneficiary would need to contact Vodacom on 082 178 00 or send an email to [email protected].
  • Arrears
  1. If your account goes into arrears, a grace period of 30 days will apply, and you will still enjoy cover for the new month. If you do not meet your contract obligations for a second consecutive month, you will be given an additional 15-days’ notice to seek alternate cover before termination of cover due to lapse. Vodacom will send you reminders to help you retain your cover. 
  2. You will not be able to reinstate your policy once it has lapsed.
  • End of policy

Your cover will end if:

  1. Your policy lapses,
  2. You cancel the policy,
  3. Your contract comes to an end,
  4. You move to another contract which does not qualify for this cover, or
  5. You pass away.
  • Underwriter and administrator:

The funeral cover is underwritten by Vodacom Life Assurance Company (RF) Limited, a licensed life insurer.

How to contact us:

  • Call: 082 178 00
  • Email: [email protected] (for all non-claims related queries or complaints) or [email protected] (for claims only)
  • Write to: Vodacom Life Assurance Company (RF) Limited, Vodacom Corporate Park, 082 Vodacom Boulevard, Midrand,1685.
  • This product is administered by O’Keeffe & Swartz BPO (Pty) Ltd, an authorized financial services provider (FSP no: 35478), for which they receive fees.

 

  • Queries and complaints:

For any queries you may have regarding your policy, please contact 082 178 00 or [email protected]. If you are not satisfied with your level of service, you may log a formal complaint by calling 082 178 00 or sending an email to [email protected].

Should you be dissatisfied with the outcome, you have the right to contact National Financial Ombudsman (NFO):

National Financial Ombudsman

Tel: 0860-800-900

WhatsApp: +27 (0) 66 473 0157

Email: [email protected]

NFO Johannesburg

10 Oxford Road, Houghton Estate, Johannesburg, Gauteng, 2198

NFO Cape Town

6th Floor, Claremont Central Building,6 Vineyard Road, Claremont, Cape Town, 7700

 

FAIS Ombudsman:

Office of the FAIS Ombud,

PO BOX 74571, Lynwood Ridge, 0040

Email: [email protected]

Call: 0860 324 766

The Information Regulator:

P.O Box 31533, Braamfontein, Johannesburg,

2017

Email: [email protected]

Call: 010 023 5200

  • Compliance

The Compliance Department can be contacted by calling our Customer Care Centre on 082 178 00.

This policy is subject to South African law and all payouts will be in rands to a South African bank account. In the event that the law or the interpretation thereof changes, we may change the terms of this policy. We will notify you of any such changes.

  • Cessions

This cover may not be ceded or transferred to a third party as security for a debt or for any other reason. 

  • Force Majeure

Force Majeure refers to circumstances beyond our reasonable control, such as an act of God, acts of the State or Government, exceptional weather conditions, total national electricity failures, war or war-like activities or serious delays in public transport that may prevent us from carrying out our obligations under this agreement. In the event of a force majeure this agreement will be suspended until we can deliver on our obligations. We will, if possible, notify you of the suspension and the estimated duration of the suspension. We will not be liable for any damages caused as a result of the suspension.

  • Confidentiality and Sharing of Information

By taking out this policy, you hereby authorize Vodacom Life Assurance Company to obtain personal information from you, and when required, to share it with our third-party service providers for the purposes of providing the services and benefits to which this Policy relates. Your personal information will be stored, processed and used only by our service providers to the extent that is necessary to provide the contracted services. Please refer to our privacy notice below for a description of how we process your personal information.

  • Privacy Notice
  1. Scope

This Privacy notice applies to the use of, purchase or other interaction with Vodacom funeral cover. Unless context dictates otherwise, the Vodacom Privacy Statement on https://www.vodacom.co.za/vodacom/terms/privacy-policy shall also apply to all interactions with Vodacom Funeral Cover, regarding any collection, use or other processing of personal information.

  • Personal Information Collected
  • Vodacom only collects personal information required to enter into a Vodacom Funeral Cover agreement and provide the related services in relation to the agreement.
  • Information collected by Vodacom includes, Name and Surname, Identity Number, Contact Number, Email Address, Bank Account Number and Policy Agreement Number.
  • Vodacom does not obtain additional personal information from other sources, without your express consent.
  • Uses and Sharing
  • Vodacom processes the information to provide you with funeral cover as per agreement, for purposes of entering into or performing in terms of a contract and may use the information to provide you with information on related products or offer discount certain offerings;
  • Vodacom will use the personal information you provide only for purposes consistent with the reason you provided it;
  • Vodacom does not share your personal information with other marketers unless Vodacom have obtained your explicit consent. If you do not provide your consent, Vodacom will not share your personal information;
  • When Vodacom provides personal information to companies that perform services on our behalf, Vodacom require those companies to handle the personal information in accordance with our full privacy notice, as well as applicable privacy legislation.
  1. Your Rights
  • You may access personal information that Vodacom holds about you. You can ask us to correct any errors or delete the personal information Vodacom have about you;
  • You may opt-out of any marketing messages or further contact from us;
Page Description
Funeral Cover for RED Core and Flexi Plans Vodacom Sponsored funeral cover is only available to customers activating a new or upgrading their Vodacom postpaid line or contract to a RED Core or Flex contract.
Page Title
Funeral Cover for RED Core and Flexi - Plans | Vodacom
Weight
0
Page Category
Promotions
Terms and Conditions
Page URL
/vodacom/terms/funeral-cover-redcore-and-flexi

Broadband connect LTE-Advanced Terms and Conditions

CBU

Broadband connect LTE-Advanced Terms and Conditions

Vodacom reserves the right to change, extend or suspend the offers with a reasonable notice period provided to the end-user of such amendments.

Vodacom reserves the right to suspend the service in the event of suspected abuse where non-compliant devices (as specified by the regulating body, ICASA) are being used on the Vodacom network

24 month LTE-Advanced data contracts prices include a Huawei B618 router and a Huawei WS331c WiFi range extender

Standard Mobile Broadband 24 Month contract Terms and Conditions will apply to LTE-Advanced offers as detailed below:

LTE-Advance 24-month contracts

  1. 24 month LTE-Advanced data contracts are available as either a Postpaid or Top Up option billable monthly
  2. 24 month LTE-Advanced data contracts are available are only available in selected areas, coverage availability can be confirmed by accessing the Vodacom Online coverage map
  3. 24 month LTE-Advanced data contracts are only available at selected stores 
  4. 24 month LTE-Advanced data contracts are available as either a new contract or as an upgrade
  5. LTE-Advanced 24 Month contracts will be subject to standard credit vetting rules
  6. 24 month LTE-Advanced data contracts available via all service providers
  7. 24 month LTE-Advanced data contracts will have a term of 24 months and upgrade or renewal is possible in month 22 of the contract term.
  8. 24 month LTE-Advanced data contract pricing includes VAT.
  9. Night Owl is included in the Postpaid or Top Up Contracts. For more information on the Night Owl VAS visit  https://myvodacom.secure.vodacom.co.za/vodacom/terms/night-owl-terms-and-conditions
  10. This Agreement will start on the Activation Date and, subject to the Terms and Conditions of this Agreement shall continue for the Initial Period. After the Initial Period this Agreement will automatically continue on a month to month basis subject to any changes which we have notified you of unless you or Vodacom terminate it on at least 20 (twenty) business days written notice.
  11. Despite rule 10, you may terminate this Agreement during the Initial Period or a Renewal Period by giving Vodacom at least 20 (twenty) business days' notice in writing. If you do choose to terminate this Agreement during the Initial Period or a Renewal Period, you will be subject to payment of a reasonable premature cancellation charge, determined by Vodacom, and you will have to pay all outstanding amounts in respect of the Services and/or Equipment related to the Services. A reasonable premature cancellation charge for the purposes of this clause shall mean 75% of the balance of your contract.  The balance of your contract is your monthly subscription amount times by the remaining months of your contract. Any amounts outstanding to Vodacom will also be added to the cancellation cost.
  12. After the initial 24 months contract period, the contract will continue on a month-to-month basis at the price the contract was signed up for. This price will be applicable until the contract is terminated or the customer upgrades to another contract.
  13. Customers will be charged for the volume of data sent and received, and not the time spent connected
  14. Customers with a 24 month LTE-Advanced data contract will not be able to purchase Mobile Internet Monthly Recurring data bundles
  15. Customers with 24 month LTE-Advanced data contracts will only be able to purchase Mobile Broadband (MBB) Once-Off data bundles, or Once-Off Wi-Fi bundles; unlimited Mobile Broadband Once-Off or Once-Off Wi-Fi data bundle purchases  are allowed

  16. MBB Once-Off bundles and Once-Off Wi-Fi bundles will be available through the following self-service channels using the number of the price plan as the login or initiator of the service;

    Self-service Channels
    MyPhone *135#
    vodacom.co.za & vodacom.mobi
    The VodaPay App
    Customer Care 082 135
    Vodacom Shops
  17. SMS messages are charged at R0.80c during peak times R0.35c during off-peak times. MMS messages are charged at  R0.80c per 300KB during both peak and off-peak times. Respective SMS & MMS bundled rates apply if applicable.

  18. 24 month LTE-Advanced data price plans will be voice capable and voice rates applicable to data price plans will be as follows: 
     

    Call Rates Per Minute for 24-month LTE-Advanced Data Contracts
    Payment TypeDestinationPeakOff-peakUnitisation
    ContractVodacomR1.60R1.60Per Minute
    OtherR1.99R1.99
    Top UpVodacomR1.99R1.08Per Second
    OtherR2.65R1.25
  19. Data transfer rates are not guaranteed and are dependent on network availability.
  20. 24 Month LTE-Advanced Price Plans do not apply to data roaming.
  21. The monthly price and data allocation will be pro-rated for the first month of the contract where the contract is taken out in the middle of a calendar month. Thereafter the full bundle allocation will take place on the 1st of every consecutive calendar month.
  22. Data Sharing SIM cards cannot be added to post-paid billing option for LTE-Advanced contracts.
  23. 24 Month LTE-Advanced data contracts can transfer data bundles to other mobile numbers on the Vodacom network. The costs of the respective bundles transferred will be added to bill for post-paid billing option for contracts, and deducted from the available airtime balance on Top Up contracts.

Migrations

  1. Migrations will be allowed as long as the monthly subscription fee is either the same or higher than the current subscription fee of the contract to be migrated.
  2. Upward migrations will be allowed for contract migrations i.e. 500MB to 1GB, no downward migrations will be allowed until  the full term of the contract has been fulfilled.
  3. Migrations will be pended until the end of the month and the new price plan will only take effect at the beginning of the next consecutive calendar month.

Carry-over, order of consumption and validity

  1. The data bundle expiry date for the 24 month LTE-Advanced contracts will be valid for up to 60 days or until the last day of the following calendar month. If the Vodacom data bundle is depleted the applicable Out Of Bundle rate is applied  respective of the price plan type per MB. LTE-Advanced Once-Off bundles can be purchased to add additional data before month end. 
  2. Vodacom data bundles follow a LIFO (Last In First Out) order of consumption. The last bundle to be purchased, activated or allocated will be the first bundle to be consumed and then any other available bundles in chronological order.

24-Month LTE-Advanced data price plan pricing

Bundle SizePrice Per MonthIn-bundle Rate per MBOut-of-bundle Rate per MB PostpaidOut-of-bundle Rate per MB Top Up
50GBR899R0.02R0.44R1
100GB R1199R0.01R0.44R1

Customer Premise Equipment (CPE)

  1. After the 24 month contract period the CPE becomes the property of the customer. 
  2. The CPE has a 24-month warranty on the device for manufacturing defects
  3. If customer equipment is swapped out, the warranty of the replacement CPE will be valid for the balance of the 24 month contract period. 
  4. The CPE warranty period commences on the date of acceptance of delivery of the wireless extender by the customer. 
  5. The CPE warranty will be voided if damage is caused by malfunction or failure resulting from alterations, any serial number is removed or defaced, accidents, misuse, abuse, fire, liquid spillage, use on an incorrect voltage, power surges and dips, thunderstorm activity, acts of God, voltage supply problems, tampering or unauthorised repairs by any persons, use of defective or incompatible accessories, exposure to abnormally corrosive conditions or entry by any insect, vermin or foreign object into the device.  
  6. The warranty does not cover manuals, packaging and Ethernet cabling.
  7. This warranty does not cover normal wear and tear of the CPE.

WiFi Access Extenders Terms and Conditions

General

  1. The data speed (throughput) of your broadband connection could be impacted by the use of WiFi extenders
  2. The speed (throughput) from a wireless extender can be influenced by the following:
    1. Distance of the user from the wireless extender.
    2. Distance of the wireless extender to the router.
    3. Number of wireless networks in range.
    4. Number of devices connected to your wireless network.
    5. Physical materials used in the construction of the home or building, especially if they obstruct the line-of-site path of the signal from the wireless extender to the user.
    6. Devices operating on the same band (2.4GHz) resulting in radio interference.
  3. The Vodacom Wireless Extenders terms and conditions as detailed herein are subject to change from time to time.
  4. The Vodacom Wireless Extenders terms and conditions are subject to our Standard Vodacom terms and conditions.
  5. Where there is any conflict between our standard Vodacom terms and conditions and the Wireless Extenders specific terms and conditions, the last mentioned shall prevail.

Wireless extenders device warranty

  1. The wireless extender has a 24-month warranty on the device for manufacturing defects. 
  2. The wireless extenders warranty period commences on the date of acceptance of delivery of the wireless extender by the customer. 
  3. The WiFi extenders warranty will be voided if damage is caused by malfunction or failure resulting from alterations, any serial number is removed or defaced, accidents, misuse, abuse, fire, liquid spillage, use on an incorrect voltage, power surges and dips, thunderstorm activity, acts of God, voltage supply problems, tampering or unauthorised repairs by any persons, use of defective or incompatible accessories, exposure to abnormally corrosive conditions or entry by any insect, vermin or foreign object into the device.  
  4. The warranty does not cover manuals, packaging and Ethernet cabling.
  5. This warranty does not cover normal wear and tear of the wireless extenders.

Usage policy

  1. The wireless extender is not designed for installation in an electrical distribution board.
  2. The wireless extender is not designed for installation into existing electrical cabling such as lighting fixtures.
  3. The above listed uses can damage the wireless extender and therefore are not covered by warranty.
Page Description
Vodacom's LTE-Advanced terms and conditions covers 24-month plans. Go through the data usage policies, upgrade options, cancellation fees and so much more.
Page Title
LTE-Advanced Contract Terms and Conditions
Keywords
lte advanced, lte advanced terms and conditions, lte advanced contracts
Weight
0
Page Category
Terms and Conditions
Page URL
/vodacom/terms/promotions/lte-advanced

Springbok Rugby Jerseys Competition Terms and Conditions

CBU

Springbok Rugby Jerseys Competition

Terms and Conditions

Vodacom (Pty) Ltd (“Vodacom”) is running the Springbok Rugby National Team Jersey Competition (the “Competition”) on Vodacom’s official social media and digital platforms.  

These are the Standard Competition Terms and Conditions and comprise Part A (which contains the Competition-specific information) and Part B (which contains general terms and conditions that apply to all competitions). In the event of any conflict, the terms and conditions of Part B prevail.

By entering and/or participating in this Competition, entrants/participants opt into, agree, and consent to be bound by the Terms and Conditions (comprising Part A and Part B) stated below.

Part A: Competition-Specific Terms and Conditions

Competition Duration

  1. The Competition period/duration is from:
    • Start date: 09h00, Wednesday 1 July 2026
    • End date: 23h59, Monday 30 November    
  2. Prize Draws will be done as communicated via social media platforms.

Competition Prize/s

  1. The Competition Prize is: The winner(s) will receive a Springbok Rugby National Team Jersey as promoted on Vodacom social media and digital platforms. The winner(s) will receive 1 (one) jersey
    • Total number of Prizes: the total number of prizes is two (2) jerseys per month, to be awards to two (2) winners, with each winner receiving one (1) jersey.
    • Value of the Prize(s) (per Prize): R 1500  (one thousand, five hundred rand) per jersey per winner (not transferable and not exchangeable or refundable).
    • Prize exclusions: n/a

Eligibility

  1. The Competition is open to Vodacom customers, who have been Vodacom customers for an uninterrupted period of 24 (twenty-four) months or longer, and who entered via Vodacom and/or other third-party social media and digital platforms, who completed the competition form, or other stipulated requirements for entry as specified for the Competition.
  2. Participants are allowed to enter a Competition once per day during the Competition period or as specified in the relevant social media campaign posts as well as comment on the social media post as specified on social media.
  3. Participants are required to compete the competition for as well as comment on the social media post for it to be a valid entry

Prize Delivery

  1. The Prize delivery for this specific Competition requires physical delivery or collection as contemplated in clause 33 or 34 below and as determined by Vodacom or its Agent.
  2. The general provisions of Part B, in clauses 31 to 42 below, will apply.

Part B: General Competition Terms and Conditions

In addition to the Specific Competition Terms and Conditions outlined in Part A above, the following General Terms and Conditions apply to the Competition.

Duration

  1. The duration of the Competition (as stipulated in Part A above) may be extended, curtailed or cancelled at the discretion of Vodacom.

Prize

  1. Vodacom has the right to change the type and quantity of prize/s (described in Part A above) or to substitute it at their discretion, and Vodacom has the right to determine the value of the Prize/s.

Eligibility

  1. Only entries received during the Competition period (as stipulated in clause 1 in Part A above) will qualify as potential winners.
  2. The Competition is only open to natural persons. Entries received from business accounts held by legal persons (amongst other Corporates and SMEs, etc.) are excluded and disqualified from participating and winning in the Competition.
  3. Any entrant/participant under the age of 18 shall present their parent/guardian’s written consent to enter the Competition at Vodacom’s request.
  4. Only entrants/participants who are using SIM cards that have been RICA registered are eligible to win the Competition. Each owner of a SIM card(s) is responsible for complying with South African law by RICA registering their SIM cards.
  5. Unless otherwise stipulated, employees, directors and agents of Vodacom and all participating stores, their immediate families, life partners, business partners and associates, and any person directly involved with the sponsoring, devising, production, management, or marketing of this Competition are not eligible to participate in this Competition.
  6. Entrants/participants must reside in South Africa and be in possession of a valid South African identity document or permanent residence permit or temporary residence permit valid for a period exceeding 3 (three) months for the Republic of South Africa and valid for the Competition duration, and must provide a copy of such an identity document to Vodacom on request - failing which eligibility to win is forfeited.
  7. Entrants/participants are only eligible if they have not won a Vodacom competition during 6 (six) months preceding this Competition. The 6 (six) months calculation will start from the date that Vodacom fulfilled the Prize in the preceding Competition.
  8. In the event that the user of the mobile phone (i.e., the entrant/participant in the Competition) is not the person that is responsible for payment of the participating mobile phone account/ charges, then the Prize will be awarded to the person that is responsible for payment of the participating mobile phone account/ charges.
  9. Vodacom customers who are not in good standing with Vodacom, or are involved in any legal process with Vodacom, or are in arrears with their accounts are not eligible for this Competition.

Valid Entry

  1. A Valid Entry must comply with the stipulated Competition requirements, including following the stated prompts (including on social media or other platforms) or completing the required entry forms.
  2. Qualifying entrants/participants must complete all the required information on the Competition entry form or platform, which can be found via Vodacom’s various social media platforms during the period of this Competition.
  3. Responses directly or via direct messages on any social media platform will not be considered valid entries.
  4. Only correct answers or a correct sequence of answers will be accepted and eligible to be selected as a winner at Vodacom’s discretion.
  5. Unless otherwise stipulated in or required by the entry requirements, there are no additional charges for participating in the Competition. In respect of online entries, standard data costs may apply to uploading a valid entry online, as may be applicable. Standard data costs apply as per the user’s Service Provider and existing price plan for data usage and are subject to the applicable Terms and Conditions of that service.
  6. Vodacom shall not be liable for any costs incurred by the winners for entering the Competition or claiming any prizes.
  7. Data transfer speeds are not guaranteed and are dependent on network availability and utilisation.
  8. Vodacom (or its Agent) retains the right to determine, at its sole discretion, if entrants/participants meet the stipulated eligibility criteria, criteria for a valid entry, competition requirements, and are eligible to win a prize based on the Competition requirements.

Prize Draw

  1. The winners of the Prize will be randomly selected from all eligible entries who meet all the requirements set out in these Terms and Conditions, and will be selected at Vodacom’s discretion.
  2. The verified winners will be notified within (2) two days after he/she has been selected and verified as a winner or within one (1) hour after being selected and verified as a winner.

Winner Validation

  1. All the information provided or related to this Competition shall be managed, captured, and approved by Vodacom.
  2. Vodacom will share personal details of the respective winners, such as name and contact number, with a Vodacom-approved third-party agency, Openfield Marketing, who will notify the respective winners that they have won in the Competition, and by participating in the Competition, entrants/participants agree to and accept such disclosure as is necessary to effect Prize fulfilment.
  3. Vodacom and Openfield Marketing will use reasonable efforts to contact the winners via direct messaging on their social media profile, email, or telephonically as may be applicable on the contact details provided by the entrants/participants to participate in the Competition.
  4. Vodacom and Openfield Marketing shall attempt to contact the winners for a period of 2 (two) normal working weekdays after their names have been drawn and verified as winners. The winners will be contacted during normal working hours, between 8 (eight) in the morning and 5 (five) in the afternoon. Winners will be advised of arrangements in respect of Prizes at the time of contacting the selected winners.
  5. Should an entrant/participant not be available on the contact details provided during the timeframe stipulated above or rejects, forfeit, or decline acceptance of the Prize, that person’s right to the Prize will be deemed to have been waived, and the Prize will be forfeited. Vodacom reserves the right to then award the Prize to the next randomly drawn entrant/participant.
  6. The claim for any Prize will be subject to security and validation, and Vodacom reserves the right to withhold any Prize until it is satisfied that the claim by a particular winner is valid. The selected winners must be able to identify themselves, in a manner determined by Vodacom, as the qualifying entrants/participants to the Competition and have to comply with the required validation procedure, determined by Vodacom, in order to claim any Prizes, failing which such winner will forfeit the Prize and the Prize will be awarded to the next selected qualifying entrant.
  7. Notwithstanding the fact that the Prizes vest in the winners immediately upon the determination of the results, in the event that the required documentation from a particular winner has not been received at the agreed cut-off date communicated to the winner, or no effort is made on the part of any of the winners to make special arrangements to meet the deadline set by Vodacom, such Prize will be forfeited. Vodacom then reserves the right to award the Prize to the finalist that is next in line.
  8. The winners’ name and location may be displayed on www.vodacom.co.za/competition_winners after a period of 2 (two) working days subsequent.
  9. Vodacom shall request the winner’s/winners (as may be applicable) consent in writing to their image and/or likeness being used and published by Vodacom in connection with the Competition for a period of 12 (twelve) months after they have been announced as the winner. The winner may decline the use of their image and/or likeness by Vodacom.

Prize Delivery

  1. The following general conditions apply to the delivery of Prizes, unless otherwise indicated in Part A above.
  2. Vodacom and/or its Agent will determine the mode of Prize delivery at its discretion.
  3. In the event of a Prize requiring physical delivery - delivery will take place via courier at dates, times and places agreed to between Openfield and the winner(s). The winner must provide a correct address for delivery. Delivery may only be possible during weekdays (Monday – Friday) between 09h00 – 17h00, and not on Saturdays, Sundays, and public holidays. If the winner is not home for courier or delivery, or the address cannot be found, the winner will be offered one more opportunity to provide an accessible address for delivery and to be available for such delivery; if delivery is still not possible, the Prize will be forfeited.
  4. In the event of a Prize requiring physical collection – Vodacom or Openfield Marketing will communicate the address and location where and hours when the Prize can be collected by the winner(s). Neither Vodacom nor Openfield shall be held liable should the winner(s) be unable to collect the Prize. Prize/s must be collected by the winner/s within 10 (ten) working/business days from the announcement and notification of the winners, failing which the Prize will be forfeited.
  5. In the event that a Prize can be sent electronically via email, a valid email address must be provided by the winner. If Vodacom or Openfield has sent the email containing the electronic Prize to the email address provided, delivery thereof will be deemed to have taken place. Neither Vodacom nor Openfield will be held liable if delivery to such an email address fails or if the winner is unable to retrieve the email or Prize as sent to such email.
  6. In the event of data and/or airtime Prizes, all data Prizes will be allocated to the winners within seven (7) working days after the competition days after the competition winner(s) have been confirmed and the winner(s) details have been confirmed, including the Vodacom MSISDN (cell phone number) that the data and/or airtime must be transferred to.
  7. In the event of a cash Prize, the cash Prize will be transferred via EFT (electronic funds transfer) to the winner within seven (7) working days after the competition winner(s) have been confirmed and the winner(s) banking details confirmed by receiving proof of banking details and identification.
  8. In the event of a Prize being an award on the VodaPay App, the winner must download the App and register on the App. Vodacom can only transfer money into the VodaPay wallet if the the winner has downloaded the App and registered on it. The cash Prize will be transferred into the winner’s VodaPay wallet within seven (7) working days after confirmation by the winner of their VodaPay details. Should the winner fail to meet the criteria for a period of ten (10) working days, the Prize will be forfeited.
  9. Should Vodacom or Openfield not be able to fulfil their obligation in delivering the Prize(s) to the winner(s), for whatsoever reason, including due to lack of accurate information provided by the winner(s) or the winner(s) inability to receive the Prize, the Prize will be forfeited.
  10. In order to effect arrangements required for the Prize fulfilment in terms of this Competition, Vodacom will share personal details of the respective winners, such as name and surname, and contact number, with a Vodacom-approved third agency, Openfield Marketing, for distribution of the Prize items, and by participating in the Competition, entrants/participants agree to such disclosure as is necessary to effect Prize fulfilment.
  11. If a winner cannot accept a Prize for any reason whatsoever, or if Vodacom or Openfield are unable to deliver the Prize (including for the reasons mentioned above), the Prize will be awarded to the next selected entrant.
  12. All risks and ownership of the Prizes shall pass to the winners on transfer/delivery thereof, and all of Vodacom’s obligations regarding the Competition and Prizes shall terminate.

Prizes are not transferable and not exchangeable

  1. No Prize is transferable or exchangeable and may not be redeemed by, transferred, or given to another person.
  2. No Prize can be redeemed for cash and may not be sold.
  3. Vodacom will not transfer, allocate, or assign a Prize to someone else if requested by the winner.

Personal information and permission to receive marketing and promotional information

  1. User data collected via the Competition will not be used for any other purpose than for the execution of the Competition and/or for the sharing of related marketing and promotional information.
  2. User data collected via entry for this Competition will be stored for as long as it is legally required to and in accordance with Vodacom’s Privacy Policy, http://www.vodacom.co.za/vodacom/terms/privacy-policy.
  3. By entering this Competition, entrants/participants give Vodacom permission to send them marketing or promotional information about Vodacom products, services and other Competitions, and consent to their name, contact number, and/or email address being shared with official Partner/s in the campaign to which the Competition relates, for marketing or promotional purposes.
  4. The entrant(s) will be given the option to opt out of receiving marketing or promotional information via the platform from which they receive such information.

General

  1. Vodacom may be bound by specific event-related rules and regulations that are determined by relevant governing bodies. These rules will be communicated to the competition entrant/participant and with which the competition entrant/participant agrees to comply.
  2. Nothing in these Terms and Conditions is intended to, or must be understood to, unlawfully restrict, limit or avoid any rights or obligations, as the case may be, created for either the entrant/participant or the promoter in terms of the Consumer Protection Act, 68 of 2008 (“CPA”).
  3. The decision of the judges (who decide the winners, as appointed by Vodacom at its sole discretion) on any aspect of the Competition, including the allocation of the Prizes, will be final and binding and no correspondence will be entered into.
  4. In the event of a dispute in regard to any aspect of the Competition and/or the Terms and Conditions, Vodacom’s decision will be final, and binding, and no correspondence will be entered into.
  5. Vodacom may, at its discretion, refuse to award a Prize if entry procedures or these Terms and Conditions have not been adhered to or if it detects any irregularities or fraudulent practices.
  6. Vodacom (or its Agent) is entitled in its entire discretion to disqualify any entrant/participant for any reason and will not be obliged to notify entrants/participants of such disqualification.
  7. Vodacom and/or any other person or party associated with the Competition, their associated companies, partners, agents, contractors and sponsors and any of its personnel involved in the Competition shall not be liable whatsoever for any loss or damage incurred or suffered (including but not limited to direct or indirect or consequential loss), death or personal injury suffered or sustained arising from either participation in the Competition or from claiming the Prize.
  8. Vodacom is not liable for any technical failures affecting participation and/or Prize redemption process of the Competition. In addition, neither Vodacom nor its agents shall be responsible for any loss or misdirected entries, including entries that were not received due to any failure of hardware, software, or other computer or technical systems affecting participating in and/or the Prize redemption process of the Competition.
  9. Vodacom cannot and will not be held liable should it be impossible for it to deliver the Prize or to fully perform, execute or fulfil the Prize. Should the Prize be linked to a specific fixture, match or event, and should that specific fixture, match or event be cancelled, interrupted, postponed, or otherwise affected by events or factors outside of Vodacom’s control, Vodacom cannot be held liable for the fulfilment of the Prize or be required to provide an equivalent or replacement Prize.
  10. Vodacom, its directors, employees, agents and distributors are not responsible for any misrepresentation (whether written or verbal) in respect of any Prize nor in respect of any warranties, guarantees or undertakings given by any person other than Vodacom itself.
  11. If Vodacom is required by law to alter or cancel any aspect of the Competition or to terminate it as a result of changes in legislation, or for any reason whatsoever, it will have the right to terminate the Competition being offered, with immediate effect and without notice. In such event, all entrants/participants waive any rights they may have against Vodacom and its associated companies, agents, contractors, official Partners and/or sponsors.
  12. All information relating to the Competition which is published on any marketing material will form part of these Terms and Conditions. In the event of any conflict between such marketing material and these Terms and Conditions, these Terms and Conditions shall prevail.
  13. The Competition is also subject to and must be read in conjunction with, Vodacom’s existing terms and conditions applicable to its website and mobile site, respectively: https://www.vodacom.co.za/vodacom/terms/website-terms-and-conditions

END

Page Description
Springbok Rugby National Team Jersey Competition (the “Competition”) on Vodacom’s official social media and digital platforms.
Page Title
Springbok Rugby Jerseys - Competition | Vodacom
Keywords
Springbok Rugby Jerseys, Rugby, Jersey, Rugby Jersey, Springbok
Weight
-7
Page Category
Promotions
Terms and Conditions
Page URL
/vodacom/terms/competition/springbok-rugby-jersey

Call Limit Terms and Conditions

CBU

Call Limit

General Terms and  Conditions

Voluntary Call Limit Terms and Conditions

  • Call/Data Limit  locking is not guaranteed from a technical point of view and should be used as guidelines to manage spend on your account. If for any reason the limit is not implemented, you are still liable to pay for usage on the account.

  • Bundle tariffs for both calls and data do not cover SMS/general services  and international calls. These charges will impact the limit you set and access to your FREE minutes can be affected for that month. However, you will carry over your FREE  minutes in line with the current bundle rules.

  • There is a minimum threshold for certain limits on bundle tariffs, starting at R50.00

  • Prior to reaching the limit, you will receive 3 SMS notifications informing you when the 50%, 75% and 90% thresholds of the limit have been reached

  • Due to the nature of post-paid billing, usage does not update in real-time. Your recent usage can be delayed which would therefore impact the implementation of the call limit and allow it to be exceeded. It is still your responsibility to manage the usage on your account even though a limit is put in place.

  • Once the limit is actioned, your line will be barred for all outgoing calls, SMS and data connections, except  to emergency 112 and Vodacom customer care 135 for the remainder of the month. However, should the threshold be reached during a voice call or data download, the locking will only be implemented after that interaction is complete and you remain liable for the charges incurred.

  • The automatic unlocking of the line will take place on the 1st of the following month.

  • Call/Data Limits  are also not implemented while roaming outside of South Africa due to the time delays in billing records.

Mandatory Call Limit Terms and Conditions

Mandatory call limit on cellphone number

  • In order to protect you from any surprises in your Vodacom bill, all new Vodacom Service Provider Company (Pty) Ltd subscribers are subject to a monthly mandatory call limit for the first seven (7) months of your contract period. The removal of the call limit may be possible after seven (7) months depending on assessment of the customers' overall credit profile in relation to his/her performance pertaining to their financial obligations. If the account is already seven months old and an additional line is added onto the account, the limit will remain on for a minimum of four (4) months. If the account is less than seven months old and an additional line is added to the account, the limit will remain on until the account age is seven months old and the limit has been active for at least four months.

  • The call limit is prescribed by Vodacom Service Provider Company (Pty) Ltd and is set on the usage on your cell phone number e.g. calls, data and SMS only.

  • You will receive threshold SMS notifications once your usage has reached the 50%, 70% & 90% mark.

  • Once your call limit has been reached, you will not be able to make calls, send SMSs or use data until the start of the new month. You will however still be able to receive calls and SMSs during this time and make calls to the 112 Emergency Services and 082 135 Vodacom Customer Care

  • If you are consistently exceeding your limit, you may want to consider migrating to a higher tariff. Note: you may only migrate your tariff after a period of seven (7) months

  • The call limit is not a guaranteed service and you will remain liable for all charges incurred, whether in excess of the limit set or not.

Mandatory account limit

  • All new Vodacom Service Provider Company(Pty) Ltd customers are subject to a mandatory account limit

  • The account limit is prescribed by Vodacom Service Provider Company (Pty) Ltd and is set on the usage on your account (including the usage of all cell phone numbers linked to your account).

  • An account limit will remain unchanged for a period of six (6) months where the limit will be adjusted on a monthly basis according to your overall credit record

  • You will receive threshold SMS notifications once your usage has reached the 50%, 70% & 90% mark

  • Once your account limit has been reached, you will not be able to make calls or send SMSs until the start of the new month or a payment is received. You will still be able to receive calls and SMSs during this time and make calls to the 112 Emergency Services and 082 135 Vodacom Customer Care.

  • The call limit is not a guaranteed service and you will remain liable for all charges incurred, whether in excess of the limit set or not

Page Title
Call Limit Terms and Conditions
Keywords
terms, conditions, call, limit, services
Weight
0
Page Category
Terms and Conditions
Page URL
/vodacom/terms/call-limit-terms-and-conditions

Vodacom OneNumber Terms and Conditions

CBU

Vodacom OneNumber Terms and Conditions

  • General Terms and Conditions
  1. The Vodacom OneNumber service is available to Vodacom contract customers only [contract refers to "post-paid" and "top up" subscribers and does not include "prepaid" subscribers].
  2. The service is available to new and existing Vodacom contract customers "post-paid" and "top up"].
  • To subscribe to the Vodacom OneNumber service, you will need a compatible device [i.e. phone] and wearable [i.e. smartwatch]
  • The wearable [i.e. smartwatch] or phone may be sourced through Vodacom [or bought from another provider within the OEM approved region].
  • The Vodacom OneNumber service may only be activated as an add-on to an existing primary [Contract].
  • Only one smartwatch/wearable may be linked to the service at a time.
  1. Signing up to the Vodacom OneNumber service, does not amend or extend your existing contract with Vodacom.
  2. Business or enterprise customer will have to follow existing or agreed to processes when requesting the service to be activated.
  • When signing up for the Vodacom OneNumber service, you will be billed a once off activation fee of R98.00 (incl. VAT) and a recurring monthly service fee of R25.00 (incl. VAT).
  • Both the activation fee and service will be added onto your monthly bill.
  • Regardless of the day within the month when the Vodacom OneNumber service was activated, the full activation or service fee will be billed accordingly, [i.e. no proration based on when the service was activated]
  • In an instance where a Vodacom OneNumber promotion is available.
    1. Vodacom may at its own discretion waiver the activation fee [R98 (incl. VAT)] and monthly service fee [R25 (incl. VAT)] for a predefined period [i.e. one month]
    2. Where the monthly service fee [R25 (incl. VAT)] will apply post the promotion allocation period (and not the advertised promotion period).
  • The promotional waiver will apply to customers singing up for the service for the first time, existing customers/repeat activators do not qualify for the promotional discount.  
  • Pre-Activation Terms and Conditions
  1. You may only have one OneNumber linked to you cellphone number. For Vodacom business account, you will need to check your account set up prior to activating your OneNumber service as not all account cater for the activation of multiple OneNumber services on one account.
  2. Should you wish to swap devices whilst having an active OneNumber service, you will need to deactivate your running service prior to signing back onto the service with a new device.
  3. Voice over LTE (VoLTE) will need to be enabled on your profile.
  4. The Vodacom OneNumber service may be activated using the QR Code Activation method or On Device Activation method.
  5. In order to have the service activated using the QR code method, you will need to visit one of our Vodacom Shops where an agent will assist you with activation.
  6. The QR Code Activation method applies when:
  • You are using a non-Samsung smartphone with a eSIM enabled Samsung watch.
  • You are using a any of the following eSIM enabled watches Google/Xiaomi/Oppo/TicWatch/Huawei/Amazfit/VIVO/Fossil/Garmin and any to other eSIM enabled watch that does not have a self service activation process with Vodacom. Vodacom may not supply/sell some of these watches, you as a customer will be responsible for investigating if your watch works or does not work on the Vodacom network.
  1. The On Device Activation method applies when:
  • You are using an Apple smartphone and an eSIM enabled Apple Watch.
  • You are using a non-Samsung smartphone with a eSIM enabled Samsung watch.
  1. Regardless of the activation method (i.e. QR Code or On Device Activation), you will need to ensure that both your watch and smartphone are on the latest operating system (as outlined by the device manufacture).
  • OneNumber Service Sign Up Terms and Conditions
  1. When signing up using the On Device Activation method, Vodacom need to collect the below information from your devices.
  • Smartphone: Cellphone number, make and make of the phone and your IMEI details
  • Watch: Make & Model, IMEI details and the device EID
  1. Based on the above collected information, Vodacom will do the necessary checks to make sure you have the required device(s) and contract. Based on the above checks, if you:
  • Don't meet the qualification checks, you will be advised accordingly
  • Meet the qualification checks; you will be presented with the Vodacom OneNumber sign up page.
    1. You will be required to log in with your Vodacom website or Vodacom App credentials.
    2. During the activation period, you will lose data connectivity for a period up to 120 seconds
  • Post Activation Terms and Conditions
  1. Once activated, the service may be cancelled at any time (provided your activation was/is not done as per section F).
  2. To cancel the Vodacom OneNumber service, where the service was activated through the:
  • QR Code Activation method (i.e. Samsung): You can visit any of the Vodacom Shops or dial Vodacom Customer Care on 082135 or Vodacom Business on 0821940.
  • On Device Activation method (i.e. Apple): You will need to log into the Vodacom OneNumber service page and cancel using the self-service deactivation functionality.
  1. Upon the cancellation/deactivation request being received/initiated,
  • The Vodacom OneNumber service will be cancelled immediately where:
  • You will not be billed for the service from the following month and
  • You will not be able to use your wearable/watch for any cellular-based service; you will only be able to use bluetooth-associated services.
  1. In the case where your cellphone account is suspended by Vodacom due to a billing query:
  • The Vodacom OneNumber service will be suspended as well. 
  • The service will be reactivated only after agreed billing query requirements have been fulfilled.
  1. Should you delete or remove the Vodacom OneNumber service from your wearable or phone, Vodacom will continue to bill you for the service as this method does not constitute a cancellation of the service with Vodacom.
  2. All cellular traffic consumed by the wearable [i.e. Watch] will depleted from the main cellular allocation, this applies to both in bundle and out of bundle usage.
  3. Multi-ringing won't work when you are traveling internationally [i.e. roaming] even though the main device will continue to work as per roaming business rules [where the device will utilise bluetooth capabilities].
  4. In the case where you as a customer change from a traditional contract/post-paid or top up contract to prepaid, the Vodacom OneNumber service will be cancelled on the day of the conversion.
  5. In the case where you as a customer change your watch /give your device away/move from an apple device to an android-based device or vice versa, you will need to deactivate the OneNumber prior to you moving to your new watch (in short whilst you have the older watch).
  • You can visit any of our stores to be assisted with a deactivation (in a case you had signed up using the QR code method)
  • If you have sign up using the One Device Activation method, you can simple follow the deactivation process on your device (similar to the activation process).
  • Once the deactivation is completed, you need to delete the OneNumber on your watch whilst the smartphone and watch are paired.
  • Where you deactivate the service and reactivate the OneNumber service multiple times, you will not requalify for the promotion and will be billed the activation fee.
  • Device Management
  1. Where and when a Sim swap is done on the primary device, the Vodacom OneNumber service will be retained at contract level and on the wearable.
  2. Where and when the main primary phone is:
  • Lost: you will need to contact Vodacom to blacklist the primary phone, where the Vodacom OneNumber service will continue to be available on the wearable.
  • Damaged: the Vodacom OneNumber service will continue to be available on the wearable, unless a request is received for the service to be cancelled/deactivated.
  1. Where and when the wearable is:
  • Lost: you will need to contact Vodacom to blacklist the device and have the Vodacom OneNumber service deactivated.
  • Damaged with possibility of:
    1. Recovery: no action required [unless if required by you as a customer to have the service cancelled].  Note: where the service is reinstated after a cancellation, you will be liable for the activation fee and continued service fee.
    2. No Recovery: you will need to contact Vodacom to have the service deactivated.
  • OneNumber Bundles with Accessory Instalment (AI)
  1. The Vodacom OneNumber bundled with AI service is available to Vodacom contract customers only [contract refers to "post-paid" and "top up" subscribers and does not include "prepaid" subscribers].
  2. You may only have one contract bundle comprising of Accessory Instalment and OneNumber
  3. eSIM enabled wearable deals that are bundled with the OneNumber service are only available from Vodacom stores and not available from digital platforms (i.e. digital) or from the call centre sales.
  4. Upon activation/finalisation of your accessory instalment deal (including OneNumber), you will receive an email containing the QR code that you will need in order to download you OneNumber/eSIM  on to your device. The email will be sent to an email address that was provided when the deal/contract was finalised/concluded.
  5. The OneNumber service locked billing and usage will run concurrent to your accessories instalment deal.
  6. The accessory instalment bill will comprise of your accessory instalment bill and the OneNumber R25 service fee, both will be billed on a monthly basis inline with your accessory instalment contract.
  7. Should you make any changes on your primary contract (upgrading or downgrading), this change will not impact your accessory instalment (with OneNumber) contract.
  8. You will not be able to cancel your OneNumber locked billing for the duration of the accessory instalment contract/deal.
  9. Your OneNumber locked billing (from the accessory instalment contract/deal ) will be converted to a month to month based subscription on expiry of the accessory instalment contract/deal. Once the contract has expired, you will be able to cancel the OneNumber service anytime you wish to do so.
  10. You will be able to activate the OneNumber service as a standalone service post the conclusion of you accessory instalment (with OneNumber) contract
  11. The OneNumber service may only be used/utilised/connected to one wearable at a time.
  • Terms and Conditions management
  1. Vodacom reserves the right to amend these terms and conditions and when such changes are material, Vodacom will provide prior written notice of such a change or amendment
Page Description
Vodacom contract customers only [contract refers to post-paid subscribers and does not include “top up” or “prepaid” subscribers].
Page Title
Vodacom OneNumber
Keywords
Vodacom OneNumber, VodacomOneNumber, Vodacom One Number
Weight
0
Page Category
Terms and Conditions
Page URL
/vodacom/terms/vodacom-one-number
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