Lay-bye Sale Terms and Conditions

CBU

Lay-bye Sale

  1. Definitions
    In this Agreement, unless the context indicates differently: 

    1. "Agreement" means these terms and conditions, including the Schedule and all written notices that the supplier has given to the consumer;

    2. "business day" means any day except for a Saturday, Sunday or South African public holiday;

    3. "consumer"/"you"/"your" means the person who has agreed to enter into this Agreement and whose details are recorded in the agreement 

    4. Agreement means the Retail Lay-bye attached to these terms and conditions which records the purchase price of the goods, the number of amounts to be deposited, the quantity of the amounts to be deposited, the dates on which the amounts need to be deposited and any other Schedules which may be attached hereto by agreement between the parties;

    5. "supplier"/"we"/"us"/"our" means Vodacom Pty (Ltd);

    6. "VAT" means value-added tax chargeable under the Value-Added Tax Act 89 of 1991;

    7. the headings of the various clauses in this Agreement have been inserted purely for the purpose of convenience and they will not be used to interpret the Agreement.

    8. any reference to a gender includes the other genders; and

    9. the singular includes the plural and vice versa (the other way around).

  2. Introduction

    1. You have agreed:-

      1. to buy the goods set out in the agreement on lay-bye; and

      2. to pay for the goods by making regular deposits until payment of the full purchase price, as set out.

      3. You understand and agree that the goods will not be delivered to you and you will not become the owner thereof until you have paid the full purchase price for the goods. 

    2. You agree that:-

      1. this Agreement represents the entire Agreement between the you and Vodacom in relation to your lay-byer and that no alterations or additions to this Agreement may be effected unless agreed to by both parties, reduced to writing and signed by you and a duly authorised representative of the supplier; and

      2. for purposes of this Agreement "signature" or "signed" may  include an electronic signature as contemplated in the Electronic Communications and Transactions Act 25 of 2002 ("ECT Act").

  3. Payment of the deposit and installments
    You understand and agree that:-

    1. The purchase price of the goods include VAT at the current rate of tax.

    2. The Agreement will commence upon signature of the Agreement and payment of the initial deposit set out

    3. Thereafter, you must pay the monthly amounts on or before the due dates until the final payment date. All amounts must be paid at the address of the store, as detailed in the Agreement 

    4. The deposits will be applied towards the settlement of the purchase price on the final payment date.

  4. Termination of the Agreement

    1. If you terminate the Agreement before paying the full purchase price, or fail to complete the payment for the goods within 60 (sixty) business days after the final payment date, we:-

    2. Upon request presentation of original ID document/passport, will refund you all amount paid by you 

    3. You understand and agree that if the agreement had been terminated for any reason and you wish to buy other or similar goods, you will be required to enter into a new agreement with us and the current price of the goods will then apply.

  5. Contact details

    1. Its is your responsibility to provide us with correct contact details for future communication that may be necessary in relation to your lay-bye.

    2. It is your responsibility to inform us of any changes of your contact details.

  6. Delivery of the goods

    1. We cannot be responsible for failure to perform or to deliver or delays in performance or delivery due to circumstances beyond our control ("force majeure events"). We will not be liable to you for any loss arising from any failure or delay in performance or providing the goods resulting from force majeure events. We will use reasonable endeavors to continue to perform in terms of this Agreement as soon as performance becomes possible. We may contact you to agree on alternative dates for delivery, but will not require you to accept delivery at an unreasonable time.

    2. You understand and agree that the goods as set out in the agreement, are identified and described by style, make, model, kind, design or category described goods This does not mean that specific goods are set aside for the duration of the lay-bye agreement, but that we will deliver that described goods to you after receipt of the full purchase price for the goods.

    3. If, for reasons beyond our reasonable control, we are unable to deliver the lay-bye goods to you, we will, at your option:-

    4. supply you with an equivalent quantity of goods that are comparable or superior in description, design or    quality; or

    5. Refund to you the amounts deposited with us for the goods, with interest in accordance with the Prescribed Rate of Interest Act 55 of 1975.

  7. Transfer of rights

    1. Unless our prior written consent has been obtained, you will not be entitled to cede, delegate, assign or transfer all or any part of your rights or obligations under this Agreement.

    2. You hereby authorise us and agree that we may cede at any time any part or all of our rights under this Agreement or transfer any part or all of our rights or obligations (whether by way of delegation or assignment) under this Agreement to any third party. You further agree that it shall not be necessary for us to provide prior notification to you in the event of any such cession or transfer.

  8. Additional information

    1. We choose as our domicile where you must deliver all notice and legal processes, the following address: Vodacom Corporate Park, 082 Vodacom Boulevard, Vodavalley, Midrand 1685.

    2. If you want to change the address at which you agree to accept notices then you must do so by returning to the Retail outlet and complete a change of address document.

  9. Device warranty

    1. The device is subjected to Vodacom Device warranty terms and conditions www.vodacom.co.za

  10. General

    1. We do not lose any of our rights under this Agreement if we do not insist immediately and in every instance on these rights. You may not use it as defense if we had a right which we did not enforce at the relevant time.

    2. If any term or condition of this Agreement becomes unenforceable for any reason whatsoever, that term or condition is severable from and shall not affect the validity of any other term or condition in this Agreement

Additional contact information

The following contact details are hereby disclosed:

  • Vodacom Customer Care: 082 135
  • National Consumer Commission: 012 761 3000
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Lay-bye Sale Terms and Conditions
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Vodacom NXT LVL Terms and Conditions

CBU

Vodacom NXT LVL

Terms and Conditions

Qualifying for NXT LVL and Registration

  • NXT LVL is exclusively available to under 25 year olds.
  • NXT LVL is not available to business customers. This is a consumer offering.
  • You will need a valid SA Identity Document (ID) and successfully register for NXT LVL via the Vodapay App, *128# or VodaPay to benefit from promotional offers and/or activities.
  • This offer applies to new or existing Vodacom Prepaid and Hybrid (uChoose/TopUp) customers excluding Vodacom Prepaid customers on the 79c Price Plan. 
  • If your SA ID is wrongfully used to register for NXT LVL, you, as the rightful owner will have to contact Vodacom to deregister the ID.  You can then register on the Vodapay App or *128# with your ID and cellphone number. 
  • Only one ID per cellphone number can register for NXT LVL.
  • NXT LVL offers could take up to 7 days to display for new customers registering for NXT LVL.

NXT LVL benefits & associated terms and conditions

  • Customer benefits may change over time and details will be updated online. Each offer will feature its unique set of terms and conditions.
  • Certain benefits, rewards or prizes may only be available to registered NXT LVL customers who comply with pre-determined and communicated conditions.
  • The benefits, rewards or prizes offered as part of the NXT LVL may include products and services to be provided by third parties. Vodacom cannot be held accountable for the quality of the product or service rendered by third parties or any aspect of the interaction between the third party and the NXT LVL customer. Vodacom will however endeavour to ensure that third parties render adequate support to NXT LVL customers. 
  • Customer information will not be availed to third parties. 
  • Vouchers offered to NXT LVL customers are not redeemable for cash, and expiry dates will comply with Consumer Protection Act guidelines. No further correspondence & negotiations will be entered into.
  • Vouchers offered to NXT LVL customers are not transferable to anyone else 
  • Vodacom will not refund or reimburse customers who are dissatisfied with transactions/quality of goods and services rendered by third parties. 
  • Vodacom Customer Care cannot offer assistance on non-cellular related offers from 3rd parties but will endeavour to ensure that support channels are available from suppliers for the services in question.
  • Certain services provided to NXT LVL customers may require pre-provisioning of the NXT LVL customer MSISDN with a specific third party service provided so that when the specific services are activated by the NXT LVL customer, the special benefit available to only NXT LVL customers can be obtained. In such instances, you consent to Vodacom pre-provisioning your MSISDN with the specific third party service provider.
  • Vodacom reserves the right to amend these terms and conditions and where such change is material, Vodacom will provide the customer with prior written notice before implementing such change.

Using NXT LVL bundles

  • NXT LVL bundles can be bought from the Vodapay App or *128#
  • The Night Owl (NO) data in each bundle, is valid from 00:00 to 04:59:59 every day (i.e. midnight to 5am). 
  • Bundles will be used up in the following order:
    • Night Owl (NO) allocation
    • Bundles which expire within one hour of allocation
    • Bundles with a one day validity
    • Bundles with a one week or 7 day validity
    • Once-off 30 day bundles
    • Recurring bundles
    • Within each grouping the bundle that expires first will be used first
  • Data transfer will apply, whereby you have the ability to transfer the bundle to other Vodacom.  Please visit the data transfer terms and conditions for full details: https://www.vodacom.co.za/vodacom/terms/data-bundle-transfer-terms-and-condition.
  • You can extend the Validity Period of the Bundles you initially purchased (the “Initial Bundles”) by purchasing additional Bundles of the same size (the “Additional Bundles”) before the Initial Bundle have expired. The purchase of the Additional Bundles will result in the Validity Period being extended and calculated for the date that you purchased the Additional Bundles.   You can buy multiple once-off NXT LVL bundles on the Vodapay App or *128# (USSD).
  • NXT LVL bundle balances can be viewed on:
    • USSD menu (*128#)
    • The Vodapay App
    • The Vodacom Website (Online)

Opting out/Deregistration

  • You can opt out of NXT LVL marketing by replying Opt out, to a NXT LVL SMS that you receive. You will still continue to receive other messages from Vodacom like bundle depletion notifications etc.
  • You can also choose to Opt out of the NXT LVL program overall by selecting Opt Out in the menu on the Vodapay App or  *128#. Then you will not be eligible to buy NXT LVL bundles, use Data gifting or benefit from related offers/events/vouchers. You can simply re-register to be able to make use of any of these again. Just go to the Vodapay App or dial *128# 
  • If you opt out of NXT LVL or are deregistered, you will receive an SMS notification to confirm this.
  • If you opt out of NXT LVL, you will still be able to use the NXT LVL bundles that you have already bought that have not been depleted and have not yet expired.
  • Deregistered customers will no longer be able to buy NXT LVL bundles.
  • 60 days after your 25th birthday, you will automatically be opted out of the NXT LVL program and will no longer be able to buy NXT LVL bundles. You will however have access to the full suite of Vodacom products that are available to everyone else older than 25.

Daily Free SMS’s

  • Customers can receive 20 free daily free SMS’s valid for 30 days upon recharging for at least R49.
  • If the customer recharges again within the set 30 days, they will not be re-allocated the 20 free daily SMS’s.
  • Customers need to recharge with airtime. Airtime transfer is not permitted.
  • SMS’s not used will be forfeited at the end of each day.
  • If a customer free changes to any other tariff then they will forfeit the 20 free daily free SMS’s.

NXT LVL Rewards platform

  • All NXT LVL registered customers qualify for a range of exclusive rewards, redeemable on the Vodapay App.
  • All qualifying customers can redeem the benefits on the Vodapay (downloadable on http://voda.com/my-app).
    • Click on “My Account,”
    • “NXT LVL”
    • “NXT LVL Rewards Platform”
    • The customer will be redirected to a verification page in order to confirm their details and eligibility.
  • The information required for the customers verification is as per the below:
    • Qualifying cellphone number
    • Customer’s name
    • Customer’s surname
  • Once the customer has logged in, the customer will be able to browse and redeem a range of exclusive benefits and offers.
  • New NXT LVL registered customers may experience a waiting period of 24-72hours before getting access to the new NXT LVL Rewards platform.
  • If the above waiting period has passed and you’re still unable to access the NXT LVL Rewards platform, please send an email to [email protected] and quote your mobile number so that our team can resolve the issue.
  • Benefits vary, and will be solely available on the Rewards platform.
  • Other benefits may be limited-time offers, and available offers may be amended/removed at Vodacom’s discretion. Offers will be presented to all NXT LVL customers for the duration of the validity period.
  • Once a customer clicks on an offer, details of the relevant offer will be presented to them. Should the customer be interested in taking up the offer, he/she can select “Get Offer”, after which he/she will be redirected to the merchant’s website to enquire and/or redeem.
  • NXT LVL Rewards Partners’ own terms and conditions apply and included below each offer made available to the customer.

NXT LVL Rewards Partners

Spur Terms and Conditions:

  • Not to be used in conjunction with Spur loyalty voucher.
  • 1 voucher per invoice/basket.
  • All participating Spur Steak Ranches in South Africa.
  • In-store offer only.
  • Voucher valid for 7 days.
  • Refer to: https://www.spursteakranches.com/za/legals

Superbalist Terms & Conditions

MyMuze Terms & Conditions

  • The terms of this agreement ("Terms and Conditions") govern the relationship between you and Vodacom (Pty) Ltd and its affiliates (hereinafter "My Muze" or "Us" or "We") regarding your use of the My Muze Service and related features (the "Service/ My Muze"). My Muze is a subscription based music service whereby a subscribed user access, download and play as much music as they like at a set fee. The Service is available to both Vodacom and non-Vodacom subscribers. Use of the Service is also governed by Vodacom's Privacy Policy which is incorporated herein by reference.
  • Visit: https://www.mymuze.com/za/music-za-revamp_page_terms-conditions , for more comprehensive terms.

Ollie Health Terms & Conditions

  • Mental Health Session Voucher
  • This voucher code can be used to redeem a 30min mental health session with a licensed therapist on Ollie Health.
  • Limited to one voucher per customer.
  • To activate your voucher, visit https://www.wallet.ollie.health/vodacom and enter your details and voucher code.
  • Once you’re signed up, log into your account at https://www.wallet.ollie.health/login
  • Start by selecting a therapist. You can do this by searching for help on specific topics or filter therapists by language, region or provider type.
  • Once you’ve made your choice, click on the therapist’s listing card and select ‘Book for 30min session’ and follow the prompts to confirm your session.
  • To book follow sessions simply log into your Ollie Account with the above log in link and top up your credits any time to book additional sessions.
  • Refer to: https://www.ollie.health/privacy-policy
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NXT LVL Terms and Conditions
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Website Terms And Conditions

CBU

Website

Terms and conditions of use of this Vodacom online service

Accessing any pages on this online service implies that you agree to the following terms and conditions of use of this online service.

These terms and conditions contain provisions which appear in a similar text style to this clause in order to draw your attention to such clauses because they:

  • may limit the risk or liability of the Vodacom Group or a third party; and/or

  • may create risk or liability for you; and/or

  • may compel you to indemnify the Vodacom Group or a third party; and/or'

  • serve as an acknowledgement, by you, of a fact.

  1.  Disclaimer

    1. Whilst every effort has been made by Vodacom (Pty) Ltd ("Vodacom"), and its suppliers of information, to ensure the proper performance of this online service, the accuracy of the information/images and the reliability of the binary data on this online service, Vodacom, its affiliated companies, suppliers, or any of their employees, do not, to the full  extent permitted by law, guarantee the availability or accuracy of the services, content and/or information offered on this online service ("the Service/s").

    2. Vodacom makes no representations or warranties, whether express or implied, and assumes no liability or responsibility for the proper performance of the Services and the Services are thus used at your own risk. In particular Vodacom makes no warranty that the Services will meet your requirements, be uninterrupted, complete, timely, secure or error free.

    3. This site may contain hyper-links to third party sites. Vodacom is not responsible for the content of, or the services offered by those sites. The hyper-link(s) are provided solely for your convenience and should not be construed as an express or implied endorsement by Vodacom of the site(s) or the products or services provided therein. You access those sites and use their products and services solely at your own risk.

  2. Indemnification

    1. To the full extent permitted by law, you indemnify and hold Vodacom harmless against all and any loss, liability, actions, suites, proceedings, costs, demands and damages which arises directly or indirectly out of a breach of the terms of these terms and conditions by you or arising out of or in connection with the failure or delay in the performance of the Services or your  use of the Services, (including direct, indirect, special or consequential damages), and whether in an action based on contract, negligence or any other action, or the use of the Services, other than in respect of losses caused by Vodacom's gross negligence or intentional misconduct.

    2. Without affecting the generality of 2.1 above, Vodacom shall not be liable to you for any breach of these terms and conditions or failure to perform any obligations as a result of technical problems relating to its network, termination of any licence to operate or use the network, act of God, government control, restrictions or prohibitions or other government act or omission, whether local or national, act of default of any supplier, agent or sub-contractor, industrial disputes or any other cause beyond Vodacom's control.

  3. Use of services

    1. You may only use the Services for lawful purposes and you warrant that you shall not:

      1. use the Services to receive or transmit material which is in violation of any law or regulation, which is obscene, threatening, racist, menacing, offensive, defamatory, in breach of confidence, in breach of any intellectual property rights, or otherwise objectionable or unlawful;

      2. use the Services for the transmission of "junkmail", "spam", "chain letters", or unsolicited mass distribution of SMS;

      3. other than for your personal and non-commercial use, store on your computer, or print copies of extracts from this site, and you may not, other than for your personal and non-commercial use, "mirror" or cache information provided via this site on your own server, or copy, adapt, modify or re-use the text or graphics from this site without prior written permission from Vodacom.

  4.  Privacy policy

    1. Vodacom and all its associated companies are committed to respecting the privacy of your personal data. To demonstrate its commitment, Vodacom has created this Security and Privacy Statement in order to communicate its intent to provide effective processes for the appropriate handling of such private information and to comply with applicable legislation that governs the authentication, protection and disclosure of personal information.

    2. What types of information are Vodacom collecting, and how do we do it You will be able to explore the majority of the Services offered on this site without us collecting any identifiable information from you. For the purpose of business communications, administration and transacting Vodacom may collect and/or use personal information, for example: your name, address, telephone number, e-mail, current geographical location and/or account details. This will enable Vodacom to:

      1. Respond to queries or requests submitted by you;

      2. Process orders or applications;

      3. Resolve problems with goods and services previously supplied; and/or

      4. Create products or services that may meet your future requirements.

      5. Vodacom will use, collect, store, process, transmit or otherwise handle private information only with the knowledge and consent of you, our customer.

    3. The use of Cookies

      Vodacom may store some information (commonly known as a "cookie") on your computer when you visit our web site.This enables Vodacom to recognise you during subsequent visits. The type of information gathered is non-personal (such  as: the IP address of your computer, the date and time of your visit, which pages you browsed and whether the pages have been delivered successfully. Apart from merely establishing basic connectivity and communications, Vodacom may also use this data in aggregate form to develop customised services - tailored to your individual interests and needs. Should you choose to do so, it is possible (depending on the browser you are using), to be prompted before accepting any cookies, or to prevent your browser from accepting any cookies at all. This will however cause certain features of the web site not to be accessible.

    4. What about the security of my personal data?

      Vodacom has implemented technology, policies and processes aimed at protecting the confidentiality, integrity and availability of your personal information. We will update and refine these measures on an on-going basis. Please note that Vodacom cannot be responsible for the privacy policies and practices of other sites you may access using links from this Service. We recommend that you check the policy of each site you visit and that you contact that specific organisation if you have any concerns or questions. Please be aware that internet communications are inherently insecure unless they have been encrypted. Your communications may be routed through any number of countries before reaching this site. Vodacom therefore assumes no responsibility or liability of any nature whatsoever for the interception or loss of personal information beyond our control.

    5. Will Vodacom disclose any of my personal information?

      Vodacom does not distribute any of your personal information to third parties; unless it's required to deliver the products or services requested by you. In addition, Vodacom will not sell your personal information to third parties unless you give us your specific permission to do so. For example, we may disclose your data to a credit card company to obtain payment for      a purchase you initiated. It may also be necessary to pass on your data to a supplier who will deliver the product on order. In addition, Vodacom may be obligated to disclose personal information to meet any legal or regulatory requirements of applicable laws.

    6. Amendments to this Security and Privacy Statement

      Vodacom reserves the right to amend or modify this Security and Privacy statement at any time in response to new privacy legislation

    7. Whilst your name and e-mail address which is supplied to us when registering for the Services will not automatically be made available to the recipient of your SMS, we nevertheless are able to trace the source of an SMS, and such information will be made available to the authorities if required by law.

    8. Monitoring or recording of your calls, e-mails or SMS's may take place for business purposes to the extent permitted by law, such as for example quality control and training for the purposes of marketing and improving the Services. However, in these situations, we will not disclose information that could be used to personally identify you.

    9. You agree that Vodacom may, to the full extent permitted by law, receive or disclose your personal information, documents, detailed call records, credit profile information and/or any other credit information from or to any of Vodacom's shareholders, related entities, suppliers, agents,  professional advisors or any company within the Vodacom Group for marketing purposes, subject to your right to restrict receipt of unwanted marketing material or other rights in terms of the Consumer Protection Act, 2008

 

  1. Electronic communications

    All electronic communications, including any attachments thereto that are transmitted to you by Vodacom, shall be on the following terms and conditions:
    1. Before any purported agreement, that has been negotiated either wholly or partly by electronic means, shall be considered binding on Vodacom, the following terms and conditions shall apply:
      1. An advanced electronic signature, (as defined in the Electronic Communications and Transactions Act 25 of 2002), of a duly authorized member of the Board of Directors of Vodacom shall be required to be used and attached to any electronic communication containing any offer and/or acceptance by Vodacom, as the case may be.
      2. Where Vodacom is acting as the offeror, the agreement shall be deemed to have been concluded at the time when and place where the acceptance of the offer was actually received by the Director so acting on behalf of Vodacom, and upon such Director expressly and manually acknowledging receipt of such acceptance.
      3. An electronic communications shall be considered to have been sent by a Director as aforesaid only if:
        1. the Director sent it personally; or
        2. it was sent by a person who had the required authority to act on behalf of the said Director.
    2. Any opinion or advice contained in electronic communications shall be subject to the terms and conditions contained in any governing agreement.
    3. Vodacom is not responsible for the proper and/or complete transmission of the information contained in the electronic communication or of the electronic communication itself nor in any delay in its receipt.
    4. Whilst Vodacom does employ virus filtering, it provides no guarantees or warrantees that the electronic communication is virus-free.
  2. Intellectual property rights

    You acknowledge that Vodacom owns or is the licensor of the intellectual property rights in and to all Services contained herein, and that the unauthorised use thereof is expressly prohibited. The word or mark "Vodacom", and "Voda", however represented, including stylised representation, all associated logos and symbols and combinations of any of the aforegoing with another word or mark, used on this site, are the trademarks of Vodacom, or one of its affiliated companies.
  3. Password and/or One Time PIN

    If you have a password or One Time PIN (OTP) you undertake to keep it secure and warrant that no other person shall use the Services utilising your password or OTP, and you acknowledge further that you are responsible for ensuring that no unauthorised access to the Service is obtained using your password or OTP, and that you will be liable for all such activities conducted pursuant to such use, whether authorised or not.
  4. Termination and variation

    To the full extent permitted by law, we reserve the right to alter, restrict and/or terminate the Services to you in particular, or to the public in general, without notice or reason, or to revise these terms and conditions, and/or the prices at which the Services are offered, at any time. Such changes will be posted on this site and will be deemed to have been accepted by you if you continue using the Services. The obligation therefore is on you to review these terms and conditions at regular intervals.
  5. General
    1. These terms and conditions will be governed by and construed in accordance with the laws of South Africa, and you shall submit to the jurisdiction of the South African Courts.
    2. These terms and conditions are severable, in that if any provision is determined to be illegal or unenforceable by any court of competent jurisdiction, then such provision shall be deemed to have been deleted without affecting the remaining provisions of the terms and conditions.
    3. Our failure to exercise any particular rights or provision of these terms and conditions shall not constitute a waiver of such right or provision, unless acknowledged and agreed to by us in writing.
    4. These terms and conditions, as varied by us from time to time pursuant to clause 8, above constitute the sole agreement between you and Vodacom.

View all Vodacom Terms and Conditions

View Google Privacy Policy

View Google Terms of Service

 

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Website Terms and Conditions
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Deliveries And Returns Terms And Conditions

CBU

Deliveries & returns

Online shop

  1. A Delivery Fee of R79 including Vat will be charged for all orders that include Goods to be delivered to the Delivery Address provided by the customer
  2.  Deliveries shall take place between Monday - Fridays 8:00am - 17:00pm
  3. Vodacom shall only deliver within the borders of South Africa
  4. Once payment has been received by Vodacom, deliveries shall take between 3 - 4 working days, depending on delivery address and location

RICA

Due to the new Legislative requirements: upon delivery the customer is required to present the following documentation to the courier driver for verification purposes:

  1. Original ID document / Passport; and
  2. Proof of Physical Address - Not older than 3 months

    In the event that the Customer is unable to produce any of the above documents (identification and proof of address) the courier driver will not deliver the products.
  3. Please note: For online orders, should a customer not be available, the courier driver is not allowed to deliver to a third party. 

Refunds

Credit/Debit Card transactions shall only be refunded back to the account used for the original purchase. All refunds may take up to 21 working days to process. 

Please note that all Airtime Bundles and Data Bundles are non refundable as it is sent directly to the cellphone number captured.

Full online shop T&Cs

Next day delivery

  1. Vodacom will provide next day delivery service subject to the application being succesfully accepted, there being stock and the order confirmed before 12:00 on the day of order. 
  2. Delivery will take place the Day following the Day the customer placed an order, provided that the order was placed on or before 12 0’ clock during the day. For purposes of clarity any order for Goods placed on a Friday will be delivered on the following Monday, provided the Monday is not a public holiday. Any order for Goods placed a Day before a public holiday will be delivered on the next business Day.
  3. The Next Day Delivery offer is only applicable to main city centres and excludes all outlying areas.
  4. Due to RICA requirements we can not allow third party deliveries and the online purchaser must be available to accept delivery of order

Contract Refunds

Should the customer not be completely satisfied with the purchase, the customer may return it for a full refund provided that:

  1. the customer contact the Vodacom Online Support team to arrange collection. Log-in into your Order History.
  2. the product is returned within 14 days from date of receipt and
  3. the product is undamaged and is in its original packaging including all accessories and any other promotional items, if any
  4. no partial returns will be allowed e.g.: all Bundled goods must be returned as a bundle and not parts of.
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Deliveries & Returns Terms and Conditions
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Vodacom Bill Payments Terms and Conditions

CBU

Vodacom Bill Payments

Terms & conditions

  1. Bill Payment is a service provided by Vodacom enabling both Vodacom and non-Vodacom customers to pay bills with third party service or product providers ("Service Providers") using Vodacom channels. Bill Payment can be accessed directly on the VodaPay App and Vodacom.co.za.
  2. Vodacom will endeavor to facilitate your bill payment within reasonable time. Vodacom cannot in any way guarantee a turnaround time due to reliance on third parties for handling and posting payments by Service Providers.  Please contact the Service Provider for further assistance should you realise that your bill is not updated within normal time.
  3. Only those Service Providers registered with EasyPay or Pay@ are enabled for payment through Bill Payment, i.e. bills that have an EasyPay or Pay@ number linked to them.
  4. Bill Payment presents only those bill details as provided by the Service Provider and it is your responsibility to contact your Service Provider directly if you have any queries with regards to the details presented. Bill Payment is NOT a bill presentment facility and therefore will display the amount due. This amount cannot be altered.
  5. It is your sole responsibility to confirm the bill details prior to making a payment. Vodacom will not be liable for any loss suffered due to incorrect information that was supplied by you, including but not limited to: the incorrect cell number, bill/account number or amount.
  6. You remain a customer of the Service Provider at all times, under no circumstances will Vodacom contact the Service Provider on your behalf, including but not limited, obtaining information related to your account/meter number or request amendment of account details.
  7. These terms and conditions do not in any way overrule, nullify or adjust the terms and conditions entered into between the client, the bank and/or the Service Provide.
  8. Vodacom does not charge a service fee for paying your bill on this platform. However, the relevant bank fees associated with this transaction will be applicable.
  9. Where no amount is populated in the amount due field you may choose to pay any amount in Rands and Cents.
  10. In addition to the above terms and conditions, Vodacom Payment Gateway and VodaPay terms and conditions relevant to your payment transaction; and your bank’s standard terms and conditions relevant to the use of your debit or credit card will apply.
  11. Vodacom reserves the right to amend or expand on these terms and conditions.

Vodacom Payment Gateway

Terms and conditions of use of Vodacom Payment Gateway Service to Pay for goods and Services purchased on Vodacom's digital channel

By using this payment service, you indicate that you agree to the following terms and conditions of this service.
 

  1. Description of service
    1. The VodaPay App, Vodacom Website etc. The gateway is run by Vodacom Payments Services (Pty) Ltd ("VPS").
    2. Vodacom Payment gateway does not have control over nor does it take any liability for the delivery of, the quality of, the use of, or any other aspect of the products or services paid for using this service.  Vodacom Payment gateway is the method of payment only and all other forms of liability relating to the products or services paid for utilising this service are specifically excluded.
    3. Most cards are accepted on the gateway including:
      1. ABSA
      2. Bidvest Bank
      3. Nedbank
      4. Standard Bank
      5. FNB
      6. Capitec

  2. Using Payment Gateway

    We may impose any limits on the frequency or amount of your card transactions. We can also block a card from use on our gateway at any time without notice.

    1. Only Cards that are 3d secure enabled can be used on the platform.
    2. Your Bank's card, account, and online banking terms do not change and continue to apply to each transaction.
    3. Any applicable fees and charges that apply to your card will also apply when you use the gateway to pay for purchases.
    4. Limits
  3. Privacy policy
    1. VPS and all its associated companies are committed to respecting the privacy of your personal data. To demonstrate its commitment, VPS has created this Security and Privacy Statement in order to communicate its intent to provide effective processes for the appropriate handling of such private information and to comply with applicable legislation that governs the authentication, protection and disclosure of personal information.
    2. You will be able to use our facility to make payment for goods and services purchased on our digital channels. For the purpose of administration and transacting VPS will collect and use personal information i.e. card holder's name, card number, expiry date and CVV. This will enable VPS to:
      1. Pass to the bank for processing of payment for your purchased goods/services;     
      2. Respond to queries or requests submitted by you.

    3. What about the security of my personal data?

      VPS has implemented technology, policies and processes aimed at protecting the confidentiality, integrity and availability of your personal information. We will update and refine these measures on an on-going basis. VPS will maintain Payment Card Industry (PCI) compliance and as such VPS is responsible for securely storing, processing and transmitting card data to the PCI compliance standards. VPS will at no point share or transmit your card details in clear text between systems. The card data will always be encrypted.

      You are responsible for all transactions you authorise. If you permit other persons to use your card you are responsible for any transactions they authorise. VPS will not be liable for any claims where payments were made by unauthorised persons using your cellphone or card.

    4. Will Vodacom Payments Services disclose any of my personal information?


      VPS does not distribute any of your personal information to third parties; unless it's authorised by you or required to do so in order to meet any legal or regulatory requirements of applicable laws. For example, we may disclose your data to a credit card company to obtain payment for a purchase you initiated. In addition, VPS will not sell your personal information to third parties.

    5. Data retention and disposal


      Vodacom Payment Services will retain your payment records for a period of 5 years as required by law. After the 5 year period, your transaction data will be deleted from the live system and archived.

    6.  Amendments to this Security and Privacy Statement

      VPS reserves the right to amend or modify this Security and Privacy statement at any time in response to new privacy legislation.
  4. Termination and variation
    1. VPS reserves the right to amend the Terms and Conditions as and when VPS deems necessary or is required to do so by law. You shall be notified by SMS when changes are effected, however where the changes  are required by law or relates to the addition of a new service, extra functionality to the existing Service or any other change which neither reduces your rights nor increases your responsibilities, these shall be effective immediately and will be made without prior notice
  5. General
    1. These terms and conditions will be governed by and construed in accordance with the laws of South Africa, and you shall submit to the jurisdiction of the South African Courts.
    2. These terms and conditions are severable, in that if any provision is determined to be illegal or unenforceable by any court of competent jurisdiction, then such provision shall be deemed to have been deleted without affecting the remaining provisions of the terms and conditions.
    3. Our failure to exercise any particular rights or provision of these terms and conditions shall not constitute a waiver of such right or provision, unless acknowledged and agreed to by us in writing.
    4. hese terms and conditions, as varied by us from time to time pursuant to clause 4.1, above constitute the sole agreement between you and Vodacom Payments Services.
    5. If you have questions about any card transactions performed on any Vodacom channel, you may contact Vodacom on 082 135 number or [email protected] 
    6. When contacting Vodacom Customer Care, at no point should you furnish any Vodacom employee with the full card number or expiry date, CVV and/or bank PIN.
    7.  It is your responsibility to immediately notify your bank should there be a security breach on your bank card or account for the card used on any of our online channels.
    8.  In addition to the above terms and conditions, Vodacom's standard terms and conditions relevant to your subscriber account will also continue to apply. Also, your bank's standard terms and conditions relevant to the use of your debit or credit card will apply.
Page Description
Bill Payment can be accessed directly on My Vodacom App and Vodacom.co.za.
Page Title
Vodacom Bill Payments
Keywords
Vodacom Bill Payments
Weight
0
Page Category
Terms and Conditions
Page URL
/vodacom/terms/vodacom-bill-payments

Absolute Rules Terms and Conditions

CBU

Absolute Rules

All Suppliers are to adhere to Vodacom's ABSOLUTE RULES and ensure that all employees or sub-contractor performing services for Vodacom duly comply with these regulations. Please note Vodacom applies a zero tolerance approach to the wilful contravention of these regulations; the loss of life or injury caused through the operation of our business shall not be tolerated. Wilful disregard of the ABSOLUTE RULES will be deemed as breach of the Agreement.

  • Always wear seat belts when travelling in, or operating vehicles.

  • Always use suitable personal protective equipment, a safety harness and fall protection equipment when working at height (harnesses must be attached at all times when working at height).

  • Never carry out electrical work on electrical equipment, circuits and gear if you are not qualified

  • Never work under the influence of substances (alcohol or drugs) which are illegal or in excess of legal levels or where this impairs your ability to perform tasks.

  • Never exceed speed limits or travel at speeds which are dangerous for the type of road, vehicle, or conditions.

  • Never use a hand held phone whilst driving and only make calls by pulling over or using hands free devices, when it is safe to do so.

  • Always wear helmets when travelling on, or operating, a motorbike.

  • No passengers in the backs of bakkies and trucks.

  • Never undertake any street or underground work activities unless competent to do so.

Page Title
Absolute Rules Terms and Conditions
Keywords
terms, conditions, absolute, rules
Weight
0
Page Category
Terms and Conditions
Page URL
/vodacom/terms/absolute-rules

DebiCheck Terms and Conditions

CBU

DebiCheck Terms and Conditions

What is DebiCheck?

  1. DebiCheck is a new type of debit order that replaces the existing Authenticated Early Debit Orders (AEDO) and Non-Authenticated Early Debit Orders (NAEDO) debit orders that ensures consumers are in control of debit orders being processed on their bank accounts
  2. If your premium is not collect via DebiCheck, it will be collected via the traditional EFT debit order.
  3. DebiCheck reduces the risk of an incorrect or a fraudulent debit orders going off your bank account.
  4. DebiCheck requires the customer to confirm their debit order with their bank when entering into a contract with Vodacom, thereby giving Vodacom permission to collect on their monthly premium.  This is known as a DebiCheck Mandate.
  5. In the event that a customer does not accept/ does not response to the DebiCheck Mandate, the order will not be processed and it will be cancelled.
  6. A DebiCheck mandate comprises two key values, namely:
    1. A mandated payment instruction from the customer's bank, presented in the form of an electronic record, to collect money from the customer.
    2. A threshold amount which is the maximum monetary value of a transaction that may be collected by Vodacom from the customer as negotiated between Vodacom and the customer.  This is particularly important as mobile contracts are usage based and the monthly collection value can vary from month to month.

How does DebiCheck work?

  1. When you apply for a product/service from Vodacom, in certain instances a mandate request will be sent to the Vodacom Account Holders bank.
  2. The Vodacom Account holder's bank will send a request to confirm the DebiCheck mandate for approval to the Bank Account Holder (This is applicable to the third-party payments).
  3. The request to approve a mandate is only valid until 22:30 same day as specified by the Account Holder's Bank.
  4. Once the mandate is approved, the bank will load the information on a mandate register and send a confirmation message back to Vodacom.

General Terms

  1. Vodacom will only debit your account via the DebiCheck debit order process if the DebiCheck mandate has been approved by the Bank Account Holder.
  2. For first mandates and mandate retriggers that are not responded to, the order will not be processed and it will be cancelled.
  3. When you receive a DebiCheck mandate from your bank, to authorize Vodacom to debit your account for your monthly bill, the mandate will include a threshold amount.  As a minimum, this amount includes but is not limited to; products and services, out of bundle usage, Add-to bill and all recurring and non-recurring bundles.
  4. If this threshold is exceeded, you will receive a DebiCheck amendment, which requires a new threshold amount to be accepted by you Vodacom Account Holder, as your bill exceeds the current threshold amount.
  5. If the threshold amount is exceeded, Vodacom may collect outstanding amounts via the normal EFT debit order method.
  6. Vodacom reserves the right to amend these terms and conditions and where such change is material, Vodacom will provide you with reasonable prior written notice before implementing any change.
  7. Vodacom is committed to collecting and processing your Personal Information in accordance with the provisions of the Protection of Personal Information Act, 4 of 2013 (PoPIA). In certain instances Vodacom might be required to pass limited personal information, in encrypted format, to third parties to process DebiCheck Mandates. In addition, Vodacom may be obligated to disclose personal information to meet any legal or regulatory requirements of applicable laws.

    For more information on how we process personal information visit see our privacy policy at https://www.vodacom.co.za/vodacom/privacy-policy/terms or click on the link here.

DebiCheck Cancellations and Suspensions

  1. DebiCheck mandates can be cancelled at your bank for contracts that have reached term.
  2. DebiCheck mandates can also be suspended at your bank for a certain period of time, and unsuspended when the DebiCheck mandates needs to resume.
  3. Suspending the DebiCheck mandate does not cancel a contract that is still within term nor does it mean that if an amount is due on the account, Vodacom will not collect on outstanding monies.
  4. For all once off payments and monies outstanding for mandates that are cancelled or suspended, the normal EFT collections process may apply.
Page Description
DebiCheck mandate has been approved by the Bank Account Holder.
Page Title
DebiCheck
Keywords
DebiCheck
Weight
0
Page Category
Terms and Conditions
Page URL
/vodacom/terms/debicheck

Multiple Data Sim Terms And Conditions

CBU

Multiple Data SIM/ Data Sharing SIM

  1. Data Sharing SIM(s) are only available to Voice & Data postpaid Contract customers. Data Sharing SIM(s) are not available on Top Up, uChoose or Prepaid price plans.

  2. The primary SIM is the SIM associated with the initial voice or data price plan.

  3. A Data Sharing SIM is an additional SIM that is provisioned with the same active services on the primary SIM, such as Data roaming.

  4. A Data Sharing SIM is not enabled for mobile telephony.  VoIP (Voice over Internet Protocol) calls can be made on a compatible device using Data. A Twin Call SIM card is not included in the  Data Sharing SIM allowance since it is a separate product.

  5. A Data Sharing SIM cannot be allocated airtime or a Data bundle. Data Sharing SIMs consume data from the data bundle associated with the primary SIM. In the instance of the primary SIM not having a data bundle activated, data will be billed in accordance with the  primary SIM's prevailing price plan.

  6. A customer can have a maximum of 4 active SIMs per voice price plan contract, and a maximum of 4 active SIMs per data price plan contract. A maximum of 4 of these SIMs can be Data Sharing SIMs on any postpaid voice or data price plan.

  7. If a Blackberry Data Sharing SIM is active on the primary SIM, a maximum of 3 Data Sharing SIMs can be activated. A Blackberry ® Data Sharing SIM counts towards the total count of Data Sharing SIM/s.

    1. In the instance of a Multita SIM being used in a BlackBerry ® OS 7 or older device (such as the Curve, Bold and Torch), the customer must have the BlackBerry ® BIS or BES service active in order to make use of BlackBerry® services such as BBM, Social Media and E-mail capabilities. BlackBerry ® OS 7 and older devices must have Data Sharing SIM activated as the BlackBerry option

    2. In the Instance of a Data Sharing SIM being usezd in a BlackBerry ® OS 10 device (such as the Z10, Z30, Q10 and Q5), the Data Sharing SIM must be activated as a standard Data Sharing SIM as these devices will use Data using the 'internet' APN and CANNOT use the Blackberry ® BIS or BES services; as such they will consume data from the primary SIM's data bundle, if one is available, or charged at the prevailing contract's rate.

  8. A subscription to a Data Sharing SIM in no way affects the current price plan's terms & conditions in respect of carry-over, migrations, out-of-bundle usage and consumption rules. In the case of a migration to a price plan that does not offer Data Sharing SIMs, the linked Data Sharing SIM(s) will be de-activated.

  9. The customer must have a compatible data device to be able to use a Data Sharing SIM.

  10. The owner of the primary contract price plan on which Data Sharing SIM/s is active, is liable for any Data usage costs that arises as a result of the following:

    1. Normal data usage

    2. Virus or spyware

    3. Data used after theft of modem and/ or SIM

    4. Charges from data international roaming

    5. Unexplained over utilization of Data

Charges

  1. The customer is responsible for all relevant subscription charges for the duration that each Data Sharing SIM is associated with the primary SIM.

  2. A once-off charge for the Data Sharing SIM and connection fee is payable upon activation and determined by the Service Provider. RED price plans do not pay a monthly fee for the first two Data Sharing SIMs associated with the primary SIM.

    1. RED price plans do not pay a monthly, SIM or activation fee for the first two Data Sharing SIMs associated with the primary SIM. All other SIMs activated, up to 4, are charged at the standard Voice Price Plan rate Per SIM card.

Migration

  1. If migration takes place to a price plan that does not currently support the Data Sharing SIM product, such as Top Up or Prepaid, then all active Data Sharing SIM(s) will be deactivated.
  2. If a migration takes place to a price plan that supports Data Sharing SIM and there are active Data Sharing SIMs associated with the price plan, the active Data Sharing SIM(s) will be migrated and linked to the new price plan and the prevailing  terms and conditions of the new price plan will apply.

Termination

  1. Only the customer with the contract price plan under which the primary SIM is activated may cancel a Data Sharing SIM subscription.
  2. If the primary SIM is deactivated, all linked Data Sharing SIMs will be automatically de-activated.

Product & service changes and information

  1. Only the customer with the contract price plan under which the primary SIM is allocated may request information ,add or cancel any associated value added services such as roaming provisioned against the Data Sharing SIM(s).

 

Page Title
Multiple Data SIM Terms and Conditions
Keywords
terms, conditions, multiple, data, SIM
Weight
0
Page Category
Terms and Conditions
Page URL
/vodacom/terms/multiple-data-sim-terms-and-conditions

Night Owl Bundles Terms and Conditions

CBU

Night Owl Bundles

Terms and Conditions

  1. Night Owl data bundles can only be used between midnight and 5am on any day of the week.
  2. Night Owl data bundles are available to Prepaid and Hybrid (Top-Up/uChoose) customers
  3. Night Owl Bundles will be available as 1, 7 and 30 day validity offers
  4. Daily Night Owl daily data bundles will be available as once-off allocations only
  5. 7 day and 30 day Night Owl data bundles are available as once-off and recurring allocations.
  6. Multiple once-off purchase are allowed
  7. Only one recurring bundle can be active at a time
  8. 1, 7 and 30 day validity Once-off  Night Owl bundles will be allocated in full with no pro-ration for Prepaid and Hybrid payment types
  9. 30 Day Recurring Prepaid bundles will be allocated in full with no pro-ration
  10. 30 Day Recurring  Hybrid bundles will be pro-rated if allocated in the middle of the month
  11. Daily Night Owl data bundles are valid for 24 hours from allocation
  12. Weekly bundles are valid for 7 days, including the day of purchase, up to 23:59 on the 7th day e.g. Wednesday 1st, purchased at 07:00 (day1), valid until 23:59 on Tuesday 7th (day 7)
  13. Monthly Once-off Night Owl data bundles for Prepaid and Hybrid customers: are valid for 31 days including the day of purchase, up to 05:00 on the 31st day
  14. Monthly recurring Night Owl data bundles for Hybrid customers: are valid for a calendar month including the day of purchase, up to 23:59
  15. A Night Owl bundle is valid for a calendar month and will expire at midnight on the last day of the respective calendar month
  16. Billing will be managed as follows:
    1. Prepaid and Hybrid Cost of Once-off bundles will be deducted from airtime wallet
    2. Prepaid Cost of recurring bundles will be deducted from airtime wallet
    3. Hybrid: Cost of recurring bundles will be added to bill
  17. A Night Owl bundle will be given consumption priority over any active Recurring or Once-Off bundle, between midnight and 5am, and will only be preceded in consumption by promotional bundles and/or URL specific data bundles i.e. Facebook, YouTube, and Twitter where applicable.
  18. If the Night Owl bundle is either depleted between midnight and 5am, or has already been depleted and a customer is using data between midnight and 5am, the next available data bundle will be utilised. If no other bundle is available then the standard out of bundle charge will apply respective of the price plan.
  19. Once the purchased offer has depleted or expired the applicable out of bundle rates apply (subject to your tariff plan).
  20. There will be no carry-over of unused bundles after expiry
  21. All data bundle pricing is inclusive of VAT
  22. This is a consumer data product and may only be used by an end-user that is a natural person. 
  23. Night Owl bundles cannot be transferred.
  24. Night Owl bundles cannot be use for data roaming
  25. A Night Owl bundle is only applicable to standard APN's i.e. internet, lte.vodacom.za, iphone.vodacom.za and unrestricted. 
  26. Data bundle balances as well as Night Owl data bundle balances can be checked by using any of the self-service channels or by calling 082135 free from a Vodacom cell phone. Self-service channels include USSD by dialling *135# and selecting 'balances', Vodacom.co.za by logging in and selecting 'balances', the VodaPay App by logging in and selecting 'balances', dialling 136 (Prepaid and Top Up only) and selecting the option for 'balances', sending a free SMS with the words MM to 31050 from the device on which the qualifying Night Owl data bundle is activated.
  27. Vodacom reserves the right to suspend the service in the event of suspected abuse where non-compliant devices as specified by the regulating body ICASA are being used on the Vodacom network.
  28. Vodacom may amend these Terms & Conditions by giving you reasonable notice of any such amendment.
Page Title
Night Owl Bundles Terms and Conditions
Keywords
terms, conditions, night, owl, bundles
Weight
0
Page Category
Terms and Conditions
Page URL
/vodacom/terms/night-owl-bundles

VodaBucks Store Terms & Conditions

CBU

VodaBucks Store

Terms & Conditions

You can purchase goods and services with your VodaBucks through the VodaBucks Store. Joining the VodaBucks Rewards Programme means you will earn VodaBucks when using our qualifying Vodacom services. Once you Bank your Bucks, you can then spend them on a range of rewards in the VodaBucks Store. Rewards in the VodaBucks Store include:

  • Airtime and data bundles
  • Home (household) rewards
  • Food and grocery rewards
  • Fashion rewards
  • Lifestyle rewards
  • Travel rewards
  • Electronics
  • Appliances
  • ... and MORE

Accessing the VodaBucks Store is easy, just go to the The VodaPay App within the VodaBucks Rewards Programme menu.

How can I use my VodaBucks to make purchases?

You are able to purchase products and services through different payment methods. In the VodaBucks Store, payment methods include:

  • Credit card payments;
  • Airtime (on GSM purchases only)
  • VodaBucks only; and/or
  • Combination of VodaBucks plus credit/cheque card

Partial payments are allowed within the VodaBucks Store but will be governed in line with the VodaBucks Rewards Programme rules (i.e. payment options of products and services within the VodaBucks Store remain at the discretion of Vodacom, with the only universal payment option being VodaBucks):

  • VodaBucks combination with cash/credit or cheque payment will always be presented
  • You cannot decide the VodaBucks and cash combination you want to opt for, this will always be predefined in line with the rules of the rewards programme.

What is the redemption rate of VodaBucks?

You will be able to redeem VodaBucks on selected items in the VodaBucks Store at a redemption rate set in line with the VodaBucks Rewards Programme rules as set by Vodacom at its discretion.

VodaBucks Store merchandise and stock

The items sold in the VodaBucks Store include physical goods and coupons (which expire after a certain period of time which will be communicated to you via SMS).

Items available for purchase in the VodaBucks Store are subject to availability and offerings are subject to change. If you purchase/order an item that is not in stock (and no replacement is possible), we will inform you within seven (7) working days and you will receive a full refund.

Items available through the VodaBucks Store are detailed in the product description. Any additional items or features included in the product image are not included in the purchase. Once you have made a purchase, you will receive a notification SMS which will say which of our strategic partners will fulfil the order.

Most items offered in the VodaBucks Store are not owned by Vodacom and are provided by a network of strategic partners. Due to this and where necessary, you will be required to direct any product queries or complaints to our partners accordingly.

Where can my order be delivered to?

VodaBucks Store delivers within the borders of South Africa.

Delivery timelines and information

Deliveries take place weekdays (Monday to Friday), between 08h00 and 17h00.

Items will be delivered within ten (10) working days. However, an exact date or time of delivery cannot be guaranteed and VodaBucks Store and/or Vodacom will not be held liable for any costs related to late delivery.

TOP TIP: Coupons are sent via SMS directly to your designated cellular phone number and therefore won't be delivered to a physical address as per physical merchandise.

When purchasing an item, you need to ensure that the correct delivery address and contact details are provided to ensure a smooth delivery process.

You will receive an SMS detailing when the delivery should take place. It is your responsibility to ensure that you, or someone else, will be available to receive the item at the address provided. If the courier cannot get hold of you at the delivery address, on two (2) separate occasions, the order/s will be cancelled and a refund will be initiated. Please note that VodaBucks Store and/or Vodacom will not be held liable for damages to the item when opening or using the item.

Can I get a refund?

Items purchased through the VodaBucks Store may be returned at no cost and will be fully refunded in the following circumstances:

  • Incorrect item/s delivered
  • Item/s is damaged before or during delivery 
  • Item/s purchased is out of stock
  • No correct size available for the required item/s bought 
  • Item/s is defective due to factory fault

If the item is unwanted, it can still be returned and refunded, however, you will incur the cost of the courier. The refund will be processed and refunded into your account between seven (7) to fourteen (14) working days.

Can I get a replacement?

VodaBucks Store and/or Vodacom cannot guarantee a replacement of damaged items or correctly-sized clothing items. When replacements are unavailable, you will be notified and a refund will be processed within seven (7) working days. 

You have seven (7) working days from the date of delivery to log the return. VodaBucks Store and/or Vodacom will not accept any returns after seven (7) days.

To log a return, you will need to contact Customer Care on 082 135. A Customer Care agent will then contact the courier (RAM or respective courier company where fulfilment was done by our partners) to collect the item/s from you within seven (7) workings days, depending on your selected return option. Please note that no refunds will be made for coupon (purchases) that had a validity period which have subsequently expired.

Returns will only be accepted by the VodaBucks Store and/or Vodacom if the item is in the following condition:

  • Original condition upon delivery
  • Unused or unopened
  • In or repackaged in its original packaging

Upon collection, VodaBucks Store and/or Vodacom has the right to refuse an item that does not meet the above conditions.

If the item is in a suitable condition to be returned, your VodaBucks will be returned to your Banked VodaBucks wallet from which the purchase was made. This will take up to seven (7) business days from when the courier company confirms and accepts the return.

Flights and holiday packages purchased through the VodaBucks Store cannot be returned or refunded. VodaBucks Store and/or Vodacom is not liable for any costs incurred due to cancellation or changes to booking dates.

How do coupons work?

Coupons cannot be transferred or redeemed for cash and they expire after a certain period of time which will be communicated to you via SMS. In addition to this, VodaBucks Store and/or Vodacom reserves the right to terminate or expire coupons at any time and at their own discretion.

If there are any issues regarding your coupon not being received, please call Customer Care on 082 135. Once the issue has been confirmed, you will receive your correct coupon within the seven (7) working days. Redemption of coupons will be governed by the terms related to the specific offer and/or partner.

Specific Terms and Conditions for strategic partners and/or retailers:

Terms and conditions: Big Save -http://www.bigsave.co.za/assets/documents/t&c.PDF

Terms and conditions: Camelot - https://www.camelotspa.co.za/policies

Terms and conditions: Cellini - https://www.celliniluggage.co.za/terms-conditions/

Terms and conditions: Dis-Chem - https://www.dischem.co.za/site-terms-and-conditions

Terms and conditions: Flook - https://www.flook.co.za/terms-and-conditions

TOP TIP: Note that all purchases relating to merchandise provided by Flook (various lifestyle offers including fashion brands, experiences and travel offers) will be loaded in the VodaBucks Store as a coupon and will therefore not attract or have a delivery fee. Once you have completed your purchase, you will immediately receive an SMS notification from VodaBucks Store and/or Vodacom with a link that you will use to get your items delivered through Flook's website. At this point, a delivery fee will be required. Please take note that the delivery fee will only be applicable once you conclude your purchase on the partner website.

Terms and conditions: KAUAI - https://kauai.co.za/terms-privacy/

Terms and conditions: FlightSite - https://travel.flightsite.co.za/terms-and-conditions/

Terms and conditions: Nando's - https://www.nandos.co.za/terms-of-service

Terms and conditions: Netflorist  - https://www.netflorist.co.za/Terms_and_Conditions.htm

Terms and conditions: NuMetro - https://numetro.co.za/terms-and-conditions/

Terms and conditions: OneDayOnly - https://www.onedayonly.co.za/terms-and-conditions

Terms and conditions: Pick n Pay - https://www.pnp.co.za/terms-and-conditions

Terms and conditions: PUMA - https://za.puma.com/terms-and-conditions.html

Terms and conditions: Shaw Academy - https://www.shawacademy.com/terms/

Terms and conditions: Sorbet - https://www.sorbet.co.za/terms-conditions/

Terms and conditions: Steers - https://steers.co.za/terms-and-conditions

Terms and conditions: Sweep South - https://sweepsouth.com/terms/

Terms and conditions: Uber - https://www.uber.com/legal/en/document/?name=general-terms-of-use&country=south-africa&lang=en

Terms and conditions: wiGroup (Fulfilment Partner)- https://www.wigroupinternational.com/terms-and-conditions

Please note: the following partners will only allow redemption of a maximum of 4 codes per customer, per day:

  •  Hungry Lion
  •  Debonairs
  •  Wimpy
  •  Nando’s
  •  Kauai
  •  Pick n Pay
  •  Netflorist
  •  Bounce
  •  Sportsmans Warehouse
  •  Burger King
  •  Milky Lane
  •  Fishaways
  •  Krispy Kreme
  •  Vodacom Shop
  •  Vodacom 4U

Voice, data and social media data bundle rewards

Voice, SMS and data bundle rewards will be allocated immediately to Prepaid, Postpaid and Top-Up customers.

Bundles will be available to use from allocation (within any specified usage period) and will expire as per the bundle's validity period.

Unused reward bundles will expire and there will be no carry over or refund, with the exception of data bundles where applicable (as per existing rules regarding data bundle rollover).

Reward bundles cannot be transferred to other customers, with the exception of data bundles where applicable (as per existing rules regarding data bundle transfer).

Any usage that falls outside the specified usage period or after the bundle is depleted, will be billed at the customer's applicable price plan rates. 

Vodacom voice minute bundles will specify usage, whether for Vodacom to Vodacom (VC-VC) calls or calls to any South African Network (Any Network).

The following call types are excluded from the Vodacom voice minute bundles: 

  • Conference and video calls to other networks;
  • Call Sponsor: International & roaming calls, Premium rated calls;
  • Value Added Service (VAS) Calls;
  • Call Forwarding;
  • Directory Enquiry;
  • Reconnect Calls Reverse Charge calls General Through Connect (to other networks), Service calls;
  • Message forwarding. 

Vodacom SMS reward bundles can be used for sending SMS to national destinations including "SMS to email" but cannot be sent to international or premium rated numbers or services. One (1) SMS is equivalent to 160 characters, including spaces.

Data sessions initiated within the specified usage period but terminated outside of the period will deplete from the data reward bundle until the last minute of the stated bundle validity period and the remainder of the session will be billed from an existing active data bundle or at the specified out-of-bundle rate applicable to the customer's price plan.

Prepaid and Top-Up customers converting to Postpaid price plans or vice versa will not be able to retain their allocated voice minutes, data or SMS reward bundles once the conversion is successfully completed.

Social media bundles must be used on the specified sites (Facebook, YouTube) in the specified time period for the specified validity period. Usage on these sites outside of these rules will incur costs.

Page Description
Accessing the VodaBucks Store is easy, just go to the My Vodacom App within the VodaBucks Rewards Programme menu
Page Title
VodaBucks Store
Keywords
vodabucks, store, vodacom
Weight
0
Page Category
Terms and Conditions
Page URL
/vodacom/terms/rewards/vodabucks-store
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