1 Important Notices

This Agreement explains the terms and conditions that apply when take contract out with Vodacom.

1. Some terms in this Agreement are highlighted to help draw your attention to important information. These terms may:
   1. Limit Vodacom’s or a third party’s responsibility or liability.
   2. Create risks or responsibilities for you.
   3. Require you to compensate Vodacom or a third party for certain losses or damages.
   4. Confirm that you acknowledge and accept certain facts.
2. This Agreement replaces any previous agreements or terms and conditions between you and Vodacom that cover the same services or products. Important information:
   1. All offers are available while stocks last.
   2. Vodacom may change or withdraw offers at any time without prior notice.
   3. Available device options depend on the deal that you choose.
   4. For more information, visit vodacom.co.za or speak to a consultant in-store.
   5. Prices shown include VAT.
   6. Errors may from time to time occur and Vodacom reserves the right to correct any pricing or information mistakes.

2 Definitions, Acronyms and Abbreviations

Certain words and phrases used in this terms and conditions outline have special meanings or you may not be familiar with, or you may have a different meaning to you compared to our meaning, below are definitions to some of these words.

Table 1.1: Definitions, Acronyms and Abbreviations

3 Eligibility

To qualify for a Vodacom contract, you will need to meet the bellow qualification criteria.

1. Eligibility Criteria
   1. Age Requirement: Customers must be at least 18 years old.
   2. Residency: Must be a resident or legal occupant of the country where the service is offered.
   3. Valid Identification: Presentation of a government-issued ID (passport, national ID, or driver’s license).
   4. Proof of Address: Recent utility bill, bank statement, or lease agreement (not older than 3 months).
2. Credit Assessment
   1. Credit Check: Applicants must consent to a credit bureau check to assess financial standing.
   2. Deposit Requirement: Customers with insufficient credit history or low credit scores may be required to pay a refundable deposit.
   3. Spending Limit: A monthly credit limit may be imposed based on the customer’s credit profile.
3. Financial Obligations
   1. Banking Details: Customers must provide valid banking information for debit order or electronic payment.
   2. Payment Timeliness: Bills must be settled by the due date to avoid suspension or termination.
   3. Outstanding Debt: Customers with unpaid balances on existing accounts may be disqualified until debts are cleared.
4. Service Restrictions
   1. Fraud Prevention: Accounts suspected of fraudulent activity will be denied or terminated.
   2. Multiple Accounts: Vodacom reserves the right to limit the number of accounts per individual.
   3. Usage Monitoring: Excessive, abnormal or commercial usage may trigger review and potential suspension.
5. Contractual Agreement
   1. Minimum Term: Customers must agree to a minimum contract period (e.g., 12 or 24 months).
   2. Early Cancelation: Penalties may apply if the contract is cancelled before the agreed term.
   3. Policy Updates: Vodacom reserves the right to amend the qualification criteria.
6. Special Considerations
   1. Corporate Accounts: Businesses must provide company registration documents and proof of authorization.
   2. Foreign Nationals: Non-residents may qualify with valid work permits or long-term visas.
   3. Students/Low Income: May require guarantors or deposits to access postpaid services.

4 Contract Formats

1. Postpaid: A traditional monthly contract where you receive an allocation and are billed at the end of the month for any out-of-bundle usage.
2. Top Up (Hybrid): Limits your spending by providing a fixed allocation. Once your data or minutes are finished, you mustbuy extra airtime or bundlesto continue using services, preventing unexpected bills.
3. SIM-Only: Contracts that do not include a new device, offering more data or lower monthly fees since you aren't paying off hardware.
4. Mobile Broadband (MBB): Data-specific contracts meant for tablets, laptops, orroutersrather than primary phone use.
5. Fixed Wireless Access (FWA):is a broadband service that provides high-speed internet to a specific, fixed location (like your home or office) using wireless mobile networks specifically4G/LTE or 5G instead of physical cables like fibre or copper.

5 Contract Types

Vodacom contracts provide customers with access to three bearer options, namely Voice, Data, and SMS, each designed to meet different communication needs. Voice services enable traditional telephonic communication, billed according to the applicable tariff plan. Data services allow customers to connect to the internet, access applications, and utilise online platforms, with usage measured in megabytes or gigabytes as per the selected package. SMS services provide text-based communication, charged per message or included within bundled allocations depending on the contract.

1. Bundled Offering (Traditional Contract)

A Bundled Offering is a fixed-term agreement (typically 24 or 36 or 48 months) that combines a mobile service plan with a physical device.

• What’s Included: Your monthly subscription fee covers both the cost of Device (smartphone, tablet, or laptop) and a set allocation of voice minutes, data, and SMS.
• Billing: These are generally Postpaid (billed at the end of the month for usage) or Top Up/Hybrid (fixed allocation where you must recharge if you run out).

2. Bundled Offering + Other

This refers to a traditional device contract that is enhanced with Value-Added Services (VAS) or Combo Deals.

• What’s Included: Beyond the phone and basic airtime/data, these bundles incorporate "lifestyle" perks such as device insurance, subscriptions to streaming services (e.g., Prime Video, Spotify), or Financial Services like funeral cover.
• Special Offers: This category includes Double Deals (two devices on one plan) and deals with extra peripheral hardware like smartwatches or modems.

3. SIM Only

A SIM Only contract is a service-based agreement that does not include a device.

• What’s Included: You receive a SIM card with a monthly allocation of minutes, data, and SMS to use with a device you already own.
• What is not included: SIM only tariffs do not include a Device (i.e. cellphone, smartphone, laptop, computer, modem, or similar equipment)
• Variations: SIM Only contracts are available in three variations:
  • Data-Only SIMs: offer high data allocations (split between Anytime and Night Owl data) with no voice minutes.
  • Voice + Data: These are contract plans that combine data with voice minutes and SMS.
  • Airtime-Based: These plans provide a set amount of airtime that can be used for voice, data, or SMS at standard.

4. Accessory Instalment

AnAccessory Instalmentbased contract is an "Add On" offering that allows you to purchase accessories and IoT (Internet of Things) products and pay for them in monthly instalments over a set period.

• Monthly Payments: Instead of a lump sum, the cost of selected accessories is added to your main contract's monthly bill.
• Eligibility: This is only available toPostpaidandHybrid/uChoosecustomers. You can take it up when signing a new contract, upgrading, or as an "In-Life" addition to an existing active contract.
• Exclusion: Prepaidcustomers (who are not converting to a contract) andBusinesscustomers generally cannot participate in this specific instalment offer.
• Contract Term: For "In-Life" additions, the instalment amount is typically calculated based on theremaining monthsleft on your primary device contract.
• Credit Vetting: The number of accessories you can add is limited by your pre-determined credit affordability.

5.1 Contract Special offers

The below two offerings are available at Vodacom’s discretion, where available:

• Device subsidy: is a financial incentive where Vodacom reduces the upfront cost of a handset or device by covering part of its retail price. Based on this definition, you as a customer would pay on your long-term service contract. The subsidy is allocated to you on a monthly basis by Vodacom, which means the subsidy is allocated for the duration of your contract. In a case you opt to prematurely cancel your contract, you will be liable for the remainder of the device subsidy that was not recouped at the time of cancellation.
• Service Discount: is a direct reduction in the recurring charges of a Vodacom contract plan (voice, data, or bundled services). Unlike a subsidy, it doesn’t involve financing a Device but it simply lowers the price of the contract itself. At the end of your contract (where a discount is applied), the discount will be forfeited and fall away and you will be billed the full subscription amount. The service discount will be applied until your contract is terminated or you upgrade the contract or you migrate to another contract or price plan.

5.2 Contract Initiation Cost

Contract initiation Cost

Vodacom contract initiation typically involvesa once-off, mandatoryconnection fee. Additionally, a new SIM card may cost roughly R105 if not included in the deal. These fees are charged on the first month's invoice.

• Standard Connection Fee: R97 (mandatory on new contracts), this cost will be added to your fist bill.
• SIM Card Fee:Approx R105 for a new SIM, this cost needs to be paid at the store where you are taking up the contract.
• The above costs may vary from store to store.

5.3 Vodacom contracts allocation structures.

1. Contracts allocation structuresare the frameworks Vodacom uses to provide monthly data, voice, SMS, or airtime allowances upfront.
2. Vodacom's primary contract offering, split into three tiers based allocation structures (/packages) in terms of usage and rewards:

• Unlimited Service Tier(Formerly RED VIP): Designed for high-end users, these plans provide unlimited calling, unlimited SMS, and exceptionally large data bundles (such as 100GB, 200GB, or 400GB). With unlimited contracts, you are also subject to a fair usage policy which are designed to prevent misuse and ensure the network remains reliable for all users.
• Balanced Allocation Tier(Formerly RED Core): Ideal for mixed voice and data users. They offer a fixed amount of "Anytime" data (ranging from 1GB to 12GB) and inclusive minutes. Once your allocated bundle is fully used, any additional usage will be billed at the applicable out‑of‑bundle rates.
• Flexible Credit Tier(Formerly RED Flexi): A cost-efficient option where your full subscription fee is returned as airtime. This airtime can be used flexibly for calls, data, or SMS as your needs vary each month.

3. Where a contract is initiated/activated mid-month, your monthly subscription fee and associated bundle allocations (Voice, SMS and Data) will be pro-rated for that month respective of the day of activation.
4. For a customer

• With an unlimited voice benefit, you as a customer will receive notifications when you 2500min remaining, and when you have 1000min remaining. When the threshold of 15000min is reached, outbound voice calls will be barred until such time that a voice bundle is purchased. Calls to free emergency services and/or charged international or premium rated service numbers will continue to be billed at the respective out of bundle voice rate. The counter will be reset at the beginning of each calendar month. Vodacom reserves the right to apply and implement protection measures to safeguard customers’ experience and the Vodacom network against abuse to ensure continuous service quality or sustainability of the service. Below is a view of when the fair usage policy will be triggered.

• Limitless/unlimited voice minutes may not be used as part of any bulk calling service for commercial or business purposes.
• Who are on the “RED+/MyRed” price plans, you have limitless/Unlimited SMSs allocation that is available for the duration of their contract.
  • Even though these SMSs may be limitless, Vodacom reserves the right to apply and implement protection measures (i.e. Fair Usage Policy) to safeguard customers’ experience and the Vodacom network against abuse to ensure continuous service quality or sustainability of the service
  • You will be allowed to send the amount of messages under the relevant Fair Usage Policy. For example, if the Fair Usage Policy allows for 9000 SMS’s, you will receive a notifications when you have 1000 SMSs remaining from which you will be barred from sending unless you have an SMS bundle that you have purchased.
  • The limitless SMS offer on RED/RED+/MyRed price plans may not be used for commercial purposes, and any use outside of reasonable private, non‑commercial communication — including sending messages through mechanisms not intended for personal use will be considered abuse; furthermore, these SMSs may not be sent to WASPs (Wireless Application Service Providers) or content providers and therefore cannot be used for bulk messaging.
  • If and when it is picked up that you are sending bulk SMSs to multiple numbers, the service will be suspended immediately. Vodacom reserves the right to suspend the service in the event of suspected abuse where non-compliant devices as specified by the regulating body ICASA are being used on the Vodacom network.

5. For unlimited based usage (i.e. voice/SMS), your Fair usage policy counter will be reset at the beginning of each calendar month.

5.4 Vodacom contracts Non-negotiable Usage (Terms of Service)

1. Intelligent call routing devices and bulk calling applications are not permitted on these price plans. If the SIM card is used in a fixed location or other device to regularly make calls abusing the limitless Voice offer, the service will be suspended immediately.
2. Vodacom reserves the right to suspend the service in the event of suspected abuse where non-compliant devices as specified by the regulating body ICASA are being used on the Vodacom network.
3. The limitless/unlimited voice offer on selected Vodacom contract price plan(s) may not be used for commercial purposes. Any use of this offer outside of what is considered reasonable for private, non-commercial use and in instances through mechanisms and means not intended for personal use or the anticipated purpose of the offer will be considered as abuse.
4. Vodacom contract price plans with a limitless voice minutes are not available to WASPs and/or content providers.

6 Duration and Termination

1. This Agreement will start on the Activation Date and, subject to the terms and conditions of this Agreement shall continue for the Initial Period.
2. Vodacom’s contract duration periods refer to the length of time you as a customer commits to staying with Vodacom. Contract durations differ based on the contract format and contract type that you have taken.

• 24-Month Contract: A two-year agreement where you as a customer commit to using Vodacom’s services for 24 months.
• 36-Month Contract: A three-year agreement extending your commitment to 36 months.
• 48-Month Contract: A four-year agreement, the longest contract duration offered by Vodacom.

3. The contract begins on the Activation Date and ends on the final day of the agreed contract term.
4. Vodacom will provide you with a notification of when your contract is due to expire and what your options are when your contract expires, on not more than 80 or less than 40 business days prior to expiry.
5. After the Initial Period this Agreement will automatically continue onto a month-to-month basis subject to any changes (below) which we have notified you of unless you or Vodacom terminate it on at least 20 (twenty) business days written notice.

• Upgrade: A new contract will be initiated with its own activation date.
• Termination: You must provide written notice of your intent to terminate at least twenty (20) business days prior to your desired end date.

6. During this period (i.e. month‑to‑month), you will retain access to the services provided under your active contract (except where you have been notified of a service discontinuation).

7 Device Management

7.1 Servicing your Device

1. Vodacom Repairs provides a "one-stop" quality cellular repair facility to ensure that our valued Vodacom Customers are put back on the air as quickly as possible with a national footprint of over 30 Repair Centres and over 500 Collection Points, thus ensuring world class Customer Service at all times.
2. Our Vodacom Repairs Franchise offers both in and out of warranty repairs on all the major cellular brands that have been either supplied or distributed by Vodacom and other networks. The Vodacom Repairs technical staff have all been fully trained in accordance with the requirements laid down by the manufacturer, as well as manufacturer diagnostics and software upgrade services
3. We strongly recommend that you insure your Device against theft or damage by contacting your service provider.
4. For Vodacom Repairs services/service centre information as well as full terms and conditions, please visit. Vodacom Phone Repairs | Book Your Smartphone Fix | Vodacom

7.2 Warranty Repairs

All warranty repairs undertaken by Vodacom Repairs are covered under the specific manufacturer warranty.

1. Device Warranty and Agreement

Handsets modems, routers and any IOT (Internet of things) devices:

• The warranty on all devices is provided by the relevant device manufacturers. Therefore, the warranty period which is usually between 6 and 36 months will be subject to the manufacturer's terms and conditions. Please kindly ensure that you refer to the manufacturer's warranty guide for more information.
• The warranty applied on adevicestarts on the date of purchase, printed on the original invoice or delivery note.
• You are also entitled to rely on the implied warranty of quality provisions contained in the Consumer Protection Act.
• A standard 90-day workmanship warranty applies to all non-liquid related repairs.
• Vodacom Repairs will manage the warranty on behalf of the various manufacturers for devices sold by Vodacom together with devices sold by other South African Networks, limited to Vodacom supported models and spare part availability.

2. How is the Warranty on a Device Voided?

Warranty on the device will be voided should the device be seen to be damaged this includes, but is not limited to:

• Physical damage and/or misuse or abuse, liquid damage, repairs and/or product modifications and alterations that are executed by unauthorised third parties.
• Modifying the exterior of the device by gluing, pasting or sticking 'decorative' images on the device can void the warranty if such attachments impact the interior mechanics of the device. Such attachments can also influence the strength of your network connectivity on the device.
• The downloading of illegal software, alteration of the IMEI number on your device, whether it has been deleted, removed or made illegible, or if the internal data of your device does not comply with the proof of purchase.
• Failing to properly follow the installation process and instructions for use, or if you use products or accessories that are not compatible with your device -such as generic accessories and other contaminated auxiliary devices.

3. Out of Warranty Repairs

• These repairs will be conducted as per the requirements set out by the manufacturer.
• Out of Warranty repairs may require an 'assessment cost' when a technical fault diagnosis is needed.
• A deposit fee 'may' be required.
• All out of warranty repairs will be subject to a written quotation.
• Any quote for repairs shall be valid 10 (ten) calendar days.
• Out of Warranty Repairs costs will be payable by the customer before the device can be released - your device will not be released until payment has been received.

7.3 Out of Box Failure (OBF)

1. An Out-of-Box- Failure (OBF)

Is defined as a new Vodacom supplied handset/modem/router and or any IOT (Internet of Things) devices that is found technically faulty within 7 (seven) days of purchase. In the event that you experience a problem with your device, you are encouraged to return it to the outlet as soon as possible to reduce the risk of an OBF/warranty rejection.

• The OBF devices must be returned to the original store where the device was purchased failing which, it must be returned to the closest Vodacom store (preferred location of consumer). The sales entity will submit such devices to Vodacom Repairs for inspection and verification.
• The item must be returned within 7 (seven) calendar days from the date of purchase that is printed on the official invoice/delivery note (proof of purchase). Please note that the device must be one that has been supplied by a Vodacom Retail Warehouse.
• The original invoice (proof of purchase) as received at the point of sale must be supplied.
• All devices shall be subjected for an assessment; this is to verify the faults reported by the customer before conducting an exchange. This assessment may take up to 7 (seven) calendar days or longer. (Timeframe may be influenced by location, courier delays and/or public holidays).
• Devices that meet the OBF criteria but are faulty due to software issues, for example incorrect version of software and/or third-party apps that can be resolved by way of a software upgrade may not be considered during the OBF resolution process.
  • A software upgrade will be performed free of charge in an attempt to resolve the fault.
  • Should this software upgrade fail to resolve the fault, and the device renders faulty within a 14-day period from the date of purchase, the device will then be approved as an OBF. The consumer must retain their proof of receipt of the device when the device is issued back to them after the software upgrade.
• Items that qualify as OBF will only be swapped for the same make and model. However, should a consumer wish to take another make or model, they will have to pay the difference.
• The original contents of the 'box', (device, original battery, original charger, manual and any other accessories) must be complete and the packaging intact/in a good condition.
• The IMEI number on the box must match the IMEI number on the device and paperwork.

2. Physical Damage - All Devices

• The physical condition of the device must be in a good as new condition to qualify for the OBF criteria. There must be no physical damage on the product or its accessories, or any signs of neglect due to physical abuse, liquid damage, screen scratches, dents or marks.
• Physical damage (including surface scratches, marks, etc.) could result in an OBF claim being rejected.

3. Laptops

• The laptop is supplied with a pre-loaded Windows Operating System, but without any additional software. The Computer is not pre-loaded with anti-virus software.
• The laptop is not covered by the Vodacom Device Warranty Agreement. The warranty is provided by the manufacturer thereof.
• Customers must contact the respective supplier as per the details provided at time of purchase.
• Refer to the manufacturer information booklets that accompany the product for a full view of Terms and Conditions applicable to your product.

8 Next day delivery

1. All words, expressions and phrases in these terms and conditions shall have the same meanings as assigned to them under the Contract Terms & Conditions unless specifically defined in these terms and conditions or unless the context clearly otherwise indicated.
2. For the purposes of these terms and conditions the following terms shall have the meanings assigned to them below:

• The offer includes a Next Day Delivery service in terms of which Vodacom undertakes to deliver the Goods to the customer during Delivery Times.
• Delivery will take place the Day following the Day the customer placed an order, provided that the order was placed on or before 12 0' clock during the day. For purposes of clarity any order for Goods placed on a Friday will be delivered on the following Monday, provided the Monday is not a public holiday. Any order for Goods placed a Day before a public holiday will be delivered on the next business Day.

1. Vodacom will provide the Next Day Delivery Service subject to the application being successfully accepted and completed.
2. The Goods will be delivered during Delivery Times to the Delivery address as given by the Customer and to the Customer personally. Vodacom is under no obligation to deliver the Goods to any other address or to any other person.
3. The Next Day Delivery offer is only applicable to main city centres and excludes all outlying areas.
4. Should the Customer refuse to take delivery of the Goods or the Customer cannot be reasonably identified or located at the Delivery Address and Vodacom and/or its Courier Service Provider has made reasonable efforts to contact the Customer, any further delivery attempts by Vodacom will no longer fall within the ambit of the Service. Vodacom shall not incur any liability whatsoever to the Customer or anyone else.
5. All delivery attempts made to the Customer will be confirmed by means of a manual and an electronic calling card.
6. If the Delivery is redirected from the Delivery Address provided to Vodacom for whatever reason, delivery to the new address will not form part of the Service.
7. The Service is free. Should the Service be unsuccessful, due to no fault of the customer, Vodacom will compensate the customer with ONE month's free subscription. The one month free subscription will not be paid out as cash to the Customer but will be credited against the customer's account with Vodacom.
8. The service is subject to the customer providing clear delivery instructions including valid and accurate information on the following:

• Delivery address (Preferably the customer's business and/or work address).
• The Customer's contact details (including landline and/or alternate cellphone number)
• The customer's Email address.

1. The Customer is required to have all relevant documentation available for RICA verification prior to taking delivery of the Goods. The Customer will only take delivery of the Goods after successful completion of the RICA process. No RICA documentation. No Delivery.
2. Vodacom will take reasonable steps to ensure delivery within Delivery Times but acknowledges that delivery may be delayed to traffic delays, breakdowns and any other reason beyond the control of Vodacom and/or its Courier Service Provider. Vodacom shall be relieved of its obligation to perform the Service to the extent that performance is prevented by the failure of the Customer to comply with any of its obligations arising from these terms and conditions, fire, weather conditions, industrial dispute, labour disturbance or cause beyond the reasonable control of Vodacom and/or its Courier Service Provider.
3. The Customer shall not be entitled to withhold any payment or set off or reduce any payment arising from the Contract Terms and conditions by reason of any claim which the Customer may have against Vodacom arising from the Service.
4. Vodacom reserves the right, in its sole discretion, to vary these terms and conditions. Vodacom may elect, in its sole discretion, to notify the Customer of such variation in writing or to publish such variation at its principal place of
5. These terms and conditions constitute the whole agreement between the parties relating to the Service and no representations or warranties other than those set out herein shall be binding on the parties, save for any amendment effected in terms of clause 17 above.
6. In the event of any one or more of these terms and conditions being unenforceable, same will be deemed to be severable from the remainder of the terms and conditions which shall nevertheless be binding and enforceable.

9 Listing of Device

1. In the event of the theft or loss of device/devices, you are legally obliged to notify Vodacom without delay so that the device may be listed on the blacklist in accordance with Vodacom’s prevailing policy. The blacklisting will be done once all required information has been provided by you.
2. For the purposes of this clause, “blacklist” shall mean the disablement of an device/devices, by electronic or other means, thereby preventing its further use.
3. In the event that your device or devices are lost or stolen, such incident shall not affect your obligation to continue paying your contract subscription fee to Vodacom whilst your contract is still active.
4. Vodacom reserves the right to levy a reasonable charge for either the listing or blacklist or for the removal from the blacklist where the device was blacklisted as a result of an account dispute.

10 Vodacom Bundle(s)

A Bundle is a predefined allocation of network or digital services (such as data, voice minutes, SMSs, roaming or value‑added services) offered to post‑paid and hybrid/top up customers at a predetermined price and for a specified validity period.

By purchasing or using a bundle, you agree to these Bundle Terms & Conditions, together with your main Post‑Paid / Contract Terms. In the event of a conflict, these Bundle Terms apply to bundle‑related matters only

1. Vodacom bundles may include one or more of the following service allowances:

• Data (e.g. anytime data, night data, social/video data)
• Voice minutes (on‑net, off‑net, all‑net, international)
• SMSs
• Roaming usage
• Value‑Added Services (VAS) such as content, subscriptions, or partner offers

2. Bundles may differ by:

• Size/Allocation (e.g. GB, minutes, SMSs)
• Price
• Validity period
• Scope of use (e.g. local only, on‑net only, roaming enabled)

3. Bundle Types

• Recurring Bundle: A recurring bundle is a bundle that automatically renews at a fixed interval (usually monthly) and is billed to your account with each billing cycle until it is cancelled.
• Once‑Off Bundle: A once‑off bundle is a single, non‑recurring purchase that is activated immediately (or as specified) and remains valid only for its defined validity period. Once depleted or expired, it is not renewed and must be purchased again if required.

4. Bundle Purchase
5. Bundles are available to active post‑paid / contract customers with accounts in good standing (I,e, active accounts and not suspended).
6. For Hybrid/Top‑Up customers, recurring bundles are billed to your account, while once‑off bundles or services are deducted from your available airtime.
7. Bundles may be purchased through approved Vodacom channels, including mobile applications, self‑service portals, USSD/SMS, customer care, or retail stores.
8. Bundle pricing, content, validity, and availability may vary by tariff plan, customer segment, or promotional offer.
9. Upon successful purchase:
   • The bundle will activate immediately or at the start of the next billing cycle, as specified at the time of purchase; and
   • The bundle charge will be billed to your post‑paid account, either upfront or on a prorated basis.
10. When purchasing a recurring bundle mid-month, your allocation will be prorated which means you will not get the full bundle allocation but a partial bundle allocation. Bundle prorationis the partial allocation of data, voice, or SMS units and a corresponding partial charge when a subscription is activated or changed mid-month. For example, instead of receiving a full month’s worth of data for a full price when you activate it on the 15th,Vodacomwill adjust both thebundle sizeand thecostto match the number of days remaining in that specific calendar month.
    • Proration applies to Mid-Month Activations and new Contracts forboth Postpaid and Hybrid (uChoose/Top Up)customers.
    • Where a bundle is activated and proration is applied, you will be billed a reduced amount for that bundle with the full cost being billed when a new allocation take place.
    • The proration cost and full allocation cost will be billed in your next months statement post the activation.
    • If you opt to cancel the bundle after it had been activated, you will still be billed for what was allocated.
11. Unless explicitly stated, bundles are non‑transferable, not shareable, and may not be resold
12. Bundle Usage
13. Each bundle includes a defined allocation of services, subject to a specified validity period.
14. Bundle validity:
    • May align to the billing cycle or a fixed calendar period; and
    • Begins on activation and expires at the end of the stated validity period.
15. Any unused bundle benefits:
    • Will expire at the end of the validity period; and
    • Will not roll over unless explicitly stated.
    • Unused package data may be carried over for a period of up to 60 (sixty) days where after it shall be forfeited.
    • Accumulated and unused SMS may be carried over for a period of up to one month where after they will be forfeited
16. Where multiple bundles of the same type are active, usage will be consumed on a first‑in, first‑out basis.
17. Once bundle benefits are depleted or expired:
    • Usage will be charged at the applicable out‑of‑bundle rates; or
    • Usage may be restricted, depending on the customer’s tariff plan.
18. Unless explicitly stated:
    • Bundles are valid for domestic use only; and
    • International roaming or international services require separate bundles or will be charged at standard rates.
    • Calls or connections to Value Added Services are excluded from the bundled minutes/seconds and will be charged for separately at the current rate as set out in the Price Plan.
    • All airtime used by you will be applied first against your most recent allocation of bundled minutes/seconds; and thereafter against your oldest active carried over unused bundled minutes/seconds
    • General Service calls or connections are included in the bundled minutes/seconds, except calls to 110 (i.e. Directory Enquiries). Calls to Directory Enquiries will be charged separately at the current rate as set out.
19. Bundle usage is subject to fair usage policies, acceptable use standards, device compatibility, network availability, and network management practices.
20. Excluded SMS Categories
    • The following SMS categories, International, Premium rated, Content services and VAS services) are excluded from all SMS bundles and from the unlimited SMS benefit available on selected contract. Messages sent in these categories will be charged at out‑of‑bundle rates.
21. Cancellation, Changes, and Refunds
22. Once activated, bundles:
    • Cannot be cancelled mid‑validity.
    • Are non‑refundable, whether partially or fully used; and
    • Have no cash or monetary value.
23. Recurring bundles may be cancelled by the customer:
    • With effect from the next billing cycle; and
    • In accordance with the cancellation rules communicated at the time of purchase.
24. Vodacom reserves the right to:
    • Amend, replace, suspend, or withdraw any bundle offering; and
    • Change bundle pricing, benefits, or validity periods, subject to applicable regulatory notice requirements.
25. Where a bundle is withdrawn:
    • Active bundle benefits will remain available until their original expiry date, unless otherwise required by l
26. Contract termination
    • Upon termination of your contract agreement, for any reason whatsoever, all accumulated airtime and any unused bundled minutes, seconds, data, or SMS remaining at the time of termination shall be forfeited. You will have no claim of any nature against Vodacom in respect of such forfeited benefits. It is therefore your responsibility to ensure that any accumulated airtime or unused bundles are utilised prior to termination, should you wish to benefit from them.

11 Value-Added Services

Vodacom has two types of value added services, these are voluntary based services (Value‑Added Services (VAS)) and non-voluntary based services (Non‑removable Value‑Added Services (VAS).

1. Value‑Added Services (VAS) are non‑core services offered by Vodacom which enable you to go beyond the standard voice calls, these services provide you with additional content or functionality.
2. Non‑removable Value‑Added Services (NRV): are additional services that form part of the Vodacom product catalogue that cannot be removed by you as the customer. These services are included by Vodacom as part of your contract and apply for as long as you are on the said contract/package.
3. Non‑removable Value‑Added Services (VAS): are allocated to you on a monthly basis (as part of your contract), where the cost of this bundle is included in your monthly bill.
4. As mentioned above (in the product description), you will not be able to terminate the NRV prior to the expiry of your contract.
5. Your NRV offering will be terminated in a case where you opt for premature contract cancellation (see contract premature contract cancellation T&Cs) for more detail on premature contract cancellation.
6. Should you subscribe to a Value‑Added Services, the provision and activation of such will be subject to the particular Value‑Added Services terms and conditions.
7. The cost of the Value‑Added Services will be added/included in your overall monthly contract bill.
8. VAS’s are available to on all packages unless a specific exclusion or non-qualification clause has been included

11.1 Data Sharing

Vodacom Data Sharingis a contract feature that allows a primary subscriber to link multiple secondary SIM cards to their main data allocation, enabling different devices such as tablets, routers, or secondary phones to consume data from a single shared pool.

• Customers on RED/RED+ and MyRed (excluding RED Select Top Up+) price plans qualify for 2 free Data Sharing SIM cards. This includes the monthly subscription fee/s and the once-off activation fee/s.
• A maximum of 4 of these SIMs can be Data Sharing SIMs on any postpaid voice or data price plan.
• Where data share is not a free benefit to you, you will be charged a once-off charge for the SIM and connection fee is payable upon activation.
• The Data Sharing SIM cards is activated at the requested of the contract account holder.
• A R25 per month (per SIM) will be charged for every SIM that is used for data sharing.
• Customers migrating to a price plan that does not include the free Data Sharing SIM/s will be migrated as normal, however the Data Sharing SIM cards will then be charged for monthly going forward at the applicable subscription fee for the Data Sharing SIM/s. Data Sharing SIM cards can be activated or cancelled at any time without penalty. See Data Sharing SIM card/s terms and conditions for more information.

12 Number Portability

Number portability allows you as a customer to switch network providers while retaining your existing phone number, this process is governed byICASA regulationsto promote consumer choice.

1. General Obligations

• Request Initiation:The porting process is recipient-led. By initiating a port request with another service provider (“Recipient Provider”), you are giving us formal notice of your intent to terminate your service agreement with Vodacom.
• Account Status:To successfully port out, your account must be active and in good standing. We reserve the right to reject a port request if the account is in arrears or if the number has been suspended for fraud or non-payment.

2. Financial Liability & Final Billing

• Outstanding Balances:Porting your number doesnotexempt you from your contractual financial obligations. You remain liable for all pro-rata subscription fees, usage charges (including roaming or out-of-bundle costs), and any monthly device instalments incurred up to the point of successful porting.
• Early Termination Fees:If you port out before the expiry of your fixed-term contract, you will be liable for an Early Cancellation Fee(s). This typically be inline with your contract type early cancellation process (including fees)
• Final Invoice:A final invoice will be generated during the next billing cycle following the port. You agree to settle this amount via your existing debit order or preferred payment method.
• Prepaid Migration: Upon the successful processing of your premature cancellation, your number will be migrated to aprepaidprofile. You may only initiate your porting request once this migration is complete and the number is active on the prepaid platform.

3. Forfeiture of Benefits

• Unused Value:Upon successful porting, all accumulated airtime, data, SMS bundles, or loyalty rewards (e.g. VodaBucks)associated with your postpaid account are immediately forfeited. No credits or refunds will be issued for unused value.
• Value-Added Services (VAS):Any third-party subscriptions or insurance products billed through your contract will be cancelled. It is your responsibility to re-establish these services independently.

4. The Porting Window & Validation

• Validation SMS:You will receive a port-out validation SMS. You must respond to this SMS within the timeframe specified (usually 4 hours) to authorize the request. Failure to respond will result in an automatic rejection of the port.
• Service Continuity:Your Vodacom SIM card will remain active until the porting "cut-over" occurs (usually between 19:00 and 23:59 on the scheduled date). Once the port is complete, your old SIM will cease to function.

5. Post-Porting Restrictions

• Cooling-off Period:In accordance with ICASA regulations, once you have successfully ported out, you may not port the same number again for a period of sixty (60) days.

13 Mandatory Call Limit

1. In order to protect you from any surprises on your Vodacom bill, all Vodacom customers are subject to a monthly mandatory call limit for the first seven (7) months of your contract period.
2. The removal of the call limit may be possible after seven (7) months depending on assessment of your overall credit profile. If your account is already seven months old and an additional line is added onto your account, the limit will remain in place for a minimum of four (4) months on the additional line.
3. The call limit is prescribed by Vodacom and is set on the usage of your cellphone e.g. calls, data and SMS only.
4. You will receive threshold SMS notifications once your usage has reached the 50%, 70% & 90% mark.
5. Once your call limit has been reached, you will not be able to make calls, send Vodacom SMSs or use data until the start of the new month. You will however still be able to receive calls and SMSs during this time and make calls to the 112 Emergency Services and 082 135 Vodacom Customer Care line.
6. If you are consistently exceeding your limit, you may want to consider migrating to a higher tariff. Note: you may only migrate your price plan after a period of seven (7) months.
7. The call limit is not a guaranteed service and you will remain liable for all charges incurred, whether in excess of the limit set or not.

14 Mandatory Account Limit

1. All Vodacom customers are subject to a monthly mandatory call limit for the first seven (7) months of your contract period.
2. The account limit is prescribed by Vodacom Service Provider Company (Pty) Ltd and is set on the usage on your account (including the usage of all cell phone numbers linked to your account).
3. An account limit will remain unchanged for a period of six (6) months where the limit will be adjusted on a monthly basis according to your overall credit record
4. You will receive threshold SMS notifications once your usage has reached the 50%, 70% & 90% mark
5. Once your account limit has been reached, you will not be able to make calls or send SMSs until the start of the new month or a payment is received. You will still be able to receive calls and SMSs during this time and make calls to the 112 Emergency Services and 082 135 Vodacom Customer Care.
6. The account limit is not a guaranteed service and you will remain liable for all charges incurred, whether in excess of the limit set or not

15 Voluntary Call Limit Terms and Conditions

1. Call/Data Limit locking is not guaranteed from a technical point of view and should be used as guidelines to manage spend on your account. If for any reason the limit is not implemented, you are still liable to pay for usage on the account.
2. Bundle tariffs for both calls and data do not cover SMS/general services and international calls. These charges will impact the limit you set and access to your FREE minutes can be affected for that month. However, you will carry over your FREE minutes in line with the current bundle rules.
3. There is a minimum threshold for certain limits on bundle tariffs, starting at R50.00
4. Prior to reaching the limit, you will receive 3 SMS notifications informing you when the 50%, 75% and 90% thresholds of the limit have been reached
5. Due to the nature of post-paid billing, usage does not update in real-time. Your recent usage can be delayed which would therefore impact the implementation of the call limit and allow it to be exceeded. It is still your responsibility to manage the usage on your account even though a limit is put in place.
6. Once the limit is actioned, your line will be barred for all outgoing calls, SMS and data connections, except to emergency 112 and Vodacom customer care 135 for the remainder of the month. However, should the threshold be reached during a voice call or data download, the locking will only be implemented after that interaction is complete and you remain liable for the charges incurred.
7. The automatic unlocking of the line will take place on the 1st of the following month.
8. Call/Data Limits are also not implemented while roaming outside of South Africa due to the time delays in billing records.

16 Charges payable by you (Payment obligations)

1. The Subscription Fee shall be due and payable to Vodacom by you as indicated on the invoice received from Vodacom but, in any event, by no later than the last business day of each and every subsequent month until expiry of the Initial Period and/or Renewal Period, as the case may be.
2. The charges levied by Vodacom may vary from time to time and Vodacom shall provide you with at least 20 (twenty) business days' notice of such variations before they take effect. You shall be bound to pay such varied charges with effect from the date of publication thereof by either Vodacom and/or Vodacom Group unless you exercise your right of termination as provided for in this Agreement.
3. The charges levied by Vodacom in respect of any telecommunications services shall not exceed the Tariff published by the Vodacom Group from time to time. The charges levied by Vodacom in respect of any additional services or in respect of any Device or other equipment purchased by you, that are not subject to Vodacom Group's tariff, shall be in accordance with Vodacom's standard charges as published and amended from time to time.

17 Loss or Theft of SIM Card

In the event of loss or theft of your SIM card:

1. Immediate notification: You must promptly inform Vodacom of the loss or theft to prevent unauthorised use.
2. Liability: You remain responsible for all charges incurred on the SIM card until Vodacom has been notified and the SIM card has been suspended.
3. Replacement: Vodacom may issue a replacement SIM card, subject to applicable fees and verification requirements.
4. Number retention: Your existing mobile number will be retained and linked to the replacement SIM card.
5. No claim: Vodacom shall not be liable for any loss, damages, or unauthorized usage resulting from the loss or theft of the SIM card prior to notification.

18 Contract Migration

1. Contract migration” means moving from one Vodacom contract (i.e. package) to another while keeping the same contract terms, migration speaks to the contract format where you can change within packages or formats (post-paid, Top UP SIM-only and Mobile Broadband (MBB).
2. You will not be able to migrate from Fixed Wireless Access (FWA) to the other format but you are able to migrate within the Fixed Wireless Access (FWA) format.
3. Once implemented, your allocation structure will change from your old contract allocation to the new allocation.
4. Contract migration request may only be submitted 3 months from date of the contract being activated, where Vodacom will review the request and provide feedback on the status (approval/decline) of the migration.
5. Migration may only be requested by the account holder or authorised signatories.
6. Where your migration request is approved:

• The migration date is only effective on the first day of the next calendar month.
• Bundle package migrations only take effect on the last calendar day of the month from signature date.

7. Your migration request may have the following impacts:

• In the event that you migrate from a package which includes free bundled minutes/seconds to a package which does not include free bundled minutes/seconds, all accumulated free minutes shall be automatically forfeited and you shall have no claim of whatsoever nature against Vodacom in respect thereof.
• In the event that you migrate from a package which includes free or bundled minutes/seconds to any other package which includes free, bundled minutes/seconds, then you may forfeit all or a portion of the accumulated minutes/seconds.
• In the event that you migrate from a package which includes free, discounted or bundled VAS services to any other package which does not include any free, discounted or bundled VAS services, then you may forfeit all or a portion of such VAS services or lose all such free or discounted VAS benefits and may be required to pay in full for such VAS service on the new price plan.
• If you migrate to a higher plan, discounts from your original contract may carry over.
• Migrating to a lower plan during your contract term may trigger penalties.
• Airtime/minutes may transfer depending on the plan type, but some benefits (like discounts or roaming) may be forfeited.

19 Upgrades Terms & Conditions

AVodacom contract upgradeallows you as an existing customer to renew your 24 or 36-month contract near its end (usually from month 19 or 31, respectively) to get a new contract.

Upgrading mean you keep your phone number even thou your contract offering can change or remain the same based on the newly selected contract package.

1. By choosing to upgrade your contract, you agree to a new 24 or 36- or 48-month term (depending on your selected deal) that begins once your current contract expires, regardless of today's signing date.
   • The upgrade date is only effective on the first day of the next calendar month.
   • Bundle package migrations only take effect on the last calendar day of the month from signature date.
2. Depending on where your upgrade channel, some deals may or may not be available on the channel that you would have selected (i.e. deals may be channel specific).
3. Vodacom upgrade channels include
   • Instore
     • Vodacom reserves the right to charge an administrative fee for all upgrades, the afore mentioned administrative fee shall form part of the charges in your first invoice following the upgrade.
     • When you are charged an upgrade fee, you will need to pay for such fee at the shop.
     • Your device will be issued to you immediately (where stock is available or you may need to comeback once stock is available).
   • Vodacom Online/Vodacom Direct
     • Vodacom may, in certain instances, choose to waive the upgrade fee for specific channels.
     • In a case where the upgrade fee is charged, this fee will be debited from your bank account.
     • When selecting a package with a device, you will need to select a delivery location.
     • Delivery will not be immediate as it will take a couple of day to have it couriered to you.
     • Upon delivery of the device, you will be requested to present proof of identity (i.e. South African ID or a valid passport) to the agent for verification.
4. Ealy Upgrade eligibility
   • If you have signed up on a 24-month contract, you will be eligible for upgrade on the 19th month of the 24-month contract.
   • If you have signed up on a 36-month contract, you will be eligible for upgrade on the 32nd month of the 36-month contract.
   • If you have signed up on a 48-month contract, you will be eligible for upgrade on the 44th month of the 36-month contract.
5. If you choose to take an early upgrade while the cost of your current device has not yet been fully settled, you will remain responsible for paying off the outstanding balance of the old device in addition to any device cost associated with the new contract.

20 Communication

1. Vodacom (Pty) Ltd may dispatch, transmit and deliver all service-related communications and any other communications necessary for the provision and management of its products and services. This excludes communications for purposes of direct marketing as defined in the Consumer Protection Act.
2. You as a customer:

• Are entitled to inform Vodacom (Pty) Ltd if you do not wish to receive any communications for purposes of direct marketing and in this instance, Vodacom (Pty) Ltd will desist from circulating any further such material to the Customer.
• Have the ability to exercise their opt out and opt in (permissions) via the self-help channels which are: USSD (*135*181# dial), Online (Vodacom Web Portal) and the Vodapay App. The customer can also call Customer Care (082135) or visit a Retail Store to get assistance or update their preferred permissions settings.

21 How we treat your personal information

1. For the purposes of this clause, Vodacom references to “we”, “us” or “our”, as defined, acting as a Responsible Party in terms of the Protection of Personal Information Act, no 4 of 2013. For the purposes of this agreement the Responsible Party is the party with whom you are contracting for a product or service, as per our Vodacom Privacy Statement and any applicable product privacy supplementary notices.
2. To better understand how your personal information is treated, please refer to the Vodacom Privacy Statement which forms part of this clause. The Vodacom Privacy Statement can be found on our website or contact us to request a copy.
3. Your personal information (which, for the purposes of this clause, may include special personal information) may be held by entities within the Vodacom Group (as defined in terms of our Vodacom Privacy Statement.
4. Despite any part of this Agreement that may indicate otherwise, Vodacom shall be entitled to utilise your detailed call records for any lawful purpose including but not limited to tracing and/or collection purposes.
5. By utilising any products or services offered by us, you acknowledge that your personal information is processed to:
6. conclude and fulfil contractual terms or obligations to you
7. comply with obligations imposed by law; or
8. to protect or pursue your, our, or a third party’s legitimate interests, including offering products or services that best meet your needs.
9. your personal information may be processed and shared through functions and systems across entities in the Vodacom Group locally and across the borders and may be used for the purposes, in the manner, and with the appropriate controls as set out in our Vodacom Privacy Statement. 
10. Where it is necessary to obtain consent for processing outside of this clause, we will explicitly seek your consent separately.
11. We want to ensure that you fully understand how your personal information may be used. We have described the purposes for which your personal information may be used in detail in our Vodacom Privacy Statement. We have also set out further information about accessing, correcting or objecting to the processing of your personal information in our Vodacom Privacy Statement. We strongly advise that you read our Vodacom Privacy Statement.

22 Your Undertakings

You shall -

1. comply with all instructions issued by Vodacom which concern your use of the services, the Device or related matters; and
2. not be entitled to commercially exploit the services in any manner whatsoever without Vodacom's prior written consent, including without limitation, the provision of telephony services to third parties; and
3. provide Vodacom with all such necessary information as Vodacom may, in its sole discretion, reasonably and lawfully require;
4. only use a Device which is approved for use in conjunction with the Network by Vodacom;
5. engage with Vodacom, other members of the Vodacom Group and their respective staff and agents in a courteous, cordial and respectful manner at all times.

23 Provision of the service (Vodacom Subscriber Service Charter)

By using this service, you understand and agree that:

1. Subject to the terms and conditions set out in this Agreement, Vodacom shall activate the SIM card and maintain the availability of the Services to you throughout the duration of this Agreement.
2. The service quality and coverage available to you shall be limited to that provided by the Network in accordance with the requirements of the Electronic Communications Act, 2005 (or as amended) and any Regulatory Authority requirements. The Services may, from time to time, be adversely affected by physical features such as buildings and underpass, as well as atmospheric conditions and other causes of interference.
3. Vodacom is not responsible for service outages. To the extent allowed by law, Vodacom cannot be held liable if the service is unavailable or interrupted.

24 Liability

1. You are responsible for your use of the service. If Vodacom or any company in the Vodacom Group suffers a loss, cost, claim, or damage because you do not follow this agreement or because of how you use the service or device, you may be responsible for those costs. This does not apply where the loss or damage was caused by Vodacom's negligence or intentional wrongdoing.
2. Vodacom is not responsible for events beyond its control. Vodacom will not be liable for any failure to provide the service or meet its obligations under this agreement if this is caused by circumstances beyond its reasonable control. These may include network or technical problems, the loss of licences needed to operate the network, natural disasters, government actions or restrictions, labour disputes, or other similar events.

25 Policies and Procedures of Vodacom

You agree to comply with and implement the policies and procedures of Vodacom from time to time in relation to the Services, your Cellphone Number, the SIM card, the Network and the use thereof.

26 Complaint Resolution and Code of Practice

In the interest of providing customer service excellence, and the protection of consumer rights, Vodacom conducts its business in accordance with a Code of Practice which incorporates a procedure for customer complaint resolution. Details of such Code of Practice and procedure may be accessed by you on www.vodacom.co.za or obtained from Vodacom's customer care department. Nothing in this Agreement is intended to prevent you from exercising any rights you may have under the Consumer Protection Act, 2008

27 Contract Cancellation

27.1 Involuntary Cancellation (Vodacom Initiated)

1. If you fail to meet your obligations under contract agreement and do not correct non-compliance issue within 20 business days after Vodacom issues a notice, Vodacom may terminate the agreement immediately.
2. If Vodacom terminates the agreement due to a material breach, you must pay all outstanding charges for network access and a reasonable premature cancellation fee determined by Vodacom.
3. Repayment of Costs incurred due to your non‑compliance or termination, including:
   • Tracing you and/or the device.
   • Legal costs on the attorney‑client scale.
   • Collection commission recoverable by Vodacom’s attorneys or agents.
   • Costs of repossessing, valuing, removing, transporting, repairing, maintaining, and storing the device.
4. Any unused airtime or bundled minutes, seconds, data, or SMS at the time of termination will be forfeited, and you will have no claim against Vodacom for them.
5. Quote Includes:
   • Monthly Charges: Any charges already incurred, including out‑of‑bundle usage and upfront payments.
   • Device Balance: Remaining balance on your device or hardware.
   • Contract / Device Subsidy: The discount Vodacom applied to reduce your device cost. This varies by device, tariff plan, and market demand.
6. Vodacom may from time to time, by giving you advance notice where reasonably practicable and dependent on the circumstances, suspend the Services or disconnect your Cellphone Number from the Network for a period to be determined by Vodacom, in any one of the following circumstances -
   • during any technical failure, modification or maintenance of the Network; or
   • if so directed by the Regulatory Authority; or
   • if you fail to comply with any of the terms and conditions of this Agreement; or
   • in any other instance specifically provided for in this Agreement, and in such event, the provisions of clause 13 and where applicable, clause 16.6 below shall also apply, with the necessary changes.
7. Should you fail to meet any payment obligations during the Initial Period or the Renewal Period, as the case may be, then Vodacom shall be entitled to prevent the further use of your network connecting device(s) and you indemnify Vodacom in respect of any claim whatsoever arising from Vodacom exercising its right in terms hereof.

27.2 Voluntary Cancellation Contract (Premature Cancellation)

1. You may cancel your fixed‑term contract (24, 36, or 48 months) before the end date. This is called premature cancellation.
2. You must give at least 20 business days’ notice before the cancellation takes effect.
3. To request a premature cancellation, you can call 082 1958 (free from any Vodacom mobile phone), or email [email protected].
4. Cancellation Quote:
   • You will receive an official cancellation quotation.
   • If you accept, the quote is valid for 14 days from date of issue.
   • If you do not proceed, the quote expires after 14 days and you will need to request a new one.
5. Quote Includes (i.e. Bundled Offering (Traditional Contract) and Bundled Offering + Other):
   • Subscription Fee: One month’s subscription fee.
   • Monthly Charges: Any charges already incurred, including out‑of‑bundle usage and upfront payments.
   • Device Balance: Remaining balance on your device or hardware.
   • Contract / Device Subsidy: The discount Vodacom applied to reduce your device cost. This varies by device, tariff plan, and market demand.
6. SIM Only Contract, where you are on a SIM only package, your quote/liability will only be applicable to:
   • Subscription Fee: One month’s subscription fee.
   • Monthly Charges: Any charges already incurred, including out‑of‑bundle usage and upfront payments.
7. Accessory Instalments: When you prematurely cancel your main mobile contract , you are also cancelling your accessories based contract of which you will be liable for the full remaining balance of any accessory instalments linked to that contract.
8. Requirements to Proceed:
   • Signed acceptance of the quote within 14 days.
   • Proof of payment of the cancellation fee, showing the reference number from your quote.
   • A copy of your ID, and if applicable, an authorised company letterhead for business accounts.
9. Disconnection: Once payment and documents are received, your line will be disconnected unless you choose to keep it as prepaid. Any unused airtime, minutes, data, and SMS will be lost.

28 Assignment

You shall not transfer (whether it be by cession, assignment, encumbering or delegating) any of your rights or obligations in terms of this Agreement to any third party without the prior written consent of Vodacom

29 Variation

Save as otherwise expressly provided, no addition to, variation, consensual cancellation or novation (meaning the act of either replacing an obligation to perform with a new obligation, or replacing a party to an agreement with a new party) of this agreement and no waiver of any right arising from this agreement or its breach or termination shall be of any force or effect unless reduced to writing and signed by or on behalf of the duly authorised representatives of both parties.

30 Address for Delivery of Notices

1. You choose as the address at which you wish to receive any correspondence or notices of a legal nature relating to this Agreement and the rendering of the Services the address set out in the application or order form to which these terms and conditions relate or such other address of which you may notify Vodacom in writing provided such address is not a post office box or other postal address.
2. All notices given in terms of this Agreement shall be in writing

31 Severability

In the event of any one or more of these terms and conditions being unenforceable, such terms and conditions will be deemed to be removed from the remainder of this Agreement, and the Agreement will remain binding and enforceable.

32 Whole Agreement

This Agreement constitutes the whole agreement between the parties and no representations or warranties other than those set out herein shall be binding on the parties, save for any amendment effected in terms of clause 22 above.