Terms & Conditions
TRAVEL BENEFITS
Once a customer has activated their Travel Benefits, they will be eligible to receive benefits based on the tier applicable to their Standard Tariff Plan, as set out below. Note that should a customer be part of the Onyx programme, it will supersede their contract plan and qualify for Black Tier benefits.
TIERS AND TARIFF PLANS
BENEFITS IN ACCORDANCE WITH TIERS
Bronze | Silver | Gold | Platinum | Black | ||
|---|---|---|---|---|---|---|
Type | Partner | |||||
Discount applied | ||||||
Buses | Intercape | Up to 10% | Up to 10% | Up to 10% | Up to 10% | Up to 10% |
Accommodation | Protea Hotels | Up to 10% | Up to 20% | Up to 35% | Up to 50% | Up to 50% |
Local Flights | FlySafair | Up to 5% | Up to 7.5% | Up to 10% | Up to 15% | Up to 20% |
*International Flights | Emirates | Up to 10% | Up to 20% | Up to 35% | Up to 50% | Up to 50% |
EMPLOYEES OF CORPORATE ACCOUNT HOLDERS
Employees of a company who hold an account with Vodacom ("Account Holder"), and have a cellphone number (MSISDN) assigned to them, can activate their Travel Benefits using their assigned cellphone number (MSISDN) on the VodaPay App. It is at the company's discretion (Account Holder) to give permission or authorisation for the use of this benefit..
In the event of a SIM Swap, an Authorised Administrator must contact Vodacom to deactivate the Travel Benefits and the user will have to reregister using the VodaPay App.
MIGRATING TO A HIGHER OR LOWER PRICE PLAN
If the customer migrates to a higher tariff plan, they will automatically qualify for benefits applicable to the Tariff Plan they migrated to from the next billing cycle.
If the customer migrates to a lower tariff plan, they will automatically be lowered to the benefits applicable to the Standard Tariff Plan they migrate to from the next billing cycle.
If the customer moves to a different tariff plan but have already redeemed a benefit on the previous tariff plan and paid in full, they will still be able to make use of it even though they have migrated.
If the customer migrates to a Standard Tariff Plan that does not have benefits on the My Vodacom Rewards Programme, they will not be entitled to any benefits as from the next billing cycle.
ACCOUNT IN ARREARS
Vodacom reserves the right to cease benefits in the event that any of their accounts with Vodacom are in arrears.
OUT OF CONTRACT
Customers will need to renew/upgrade their contract. At month 24 (last day of contract term) of the Vodacom contract, all benefits will cease. Benefits will be reactivated 30 days after a new contract has been signed.
PORTING OUT OF THE VODACOM NETWORK OR TERMINATION OF CONTRACT
Should the customer port to another network or terminate their contract with Vodacom, they will not be entitled to any benefits in terms of the My Vodacom Rewards Programme with immediate effect. , however, any benefits booked and paid in full before the termination date of the contract will still be valid for use.
BLACKLISTED HANDSETS
Customers will not be entitled to make use of any benefits if their handset is blacklisted and no benefits will be carried over. Vodacom will reactivate your benefits in the event that their SIM Swap is successfully completed.
VALIDITY OF BENEFITS
Benefits are valid from 1 January to 31 December. Benefits cannot be carried over to the next year, with the exception of travel booked for the following year (if booked and paid in full).
PARTNER TERMS AND CONDITIONS
Vodacom does not accept any responsibility whatsoever for any benefits sent by email or post which is not received from a rewards partner on this programme or as a result of circumstances over which Vodacom has no control;
All benefits are provided subject to the Rewards Partners applicable terms and conditions.
Benefits from Rewards Partners must be redeemed as follows:
FlightSite
FlightSite is the official booking platform for MyVodacom Rewards.
Travel Benefits is a brand owned by Vodacom and managed by FlightSite (Pty) Ltd ("FlightSite") (registration number: 2004/021024/07).
FlightSite is an Online Travel Agent (a go-between) facilitating transactions between the customer and Travel Service Providers ("Supplier(s)"), such as airlines, hotel providers, car hire companies and bus companies, and enables them to purchase such products and services.
These Terms and Conditions form the entire agreement between the customer and FlightSite regarding their purchase of a Travel Benefits product.
When making a booking on the Internet Booking Engine ("IBE"), the customer deals directly with FlightSite and they will be billed directly by FlightSite (operating under the name "Travel Benefits") the relevant airline if they have purchased airline tickets. The customer consents to their own and travel companions' relevant personal information being made available to FlightSite to process the reservation and the transaction and to the relevant personal information being retained by FlightSite and their suppliers and services providers, where applicable, in accordance with prevailing legislation.
Travel related services are provided by or through one or more Suppliers and such Suppliers and benefits, as well as the Terms and Conditions contained herein, are subject to change at any time by FlightSite without notice. All benefits are subject to availability and may be terminated without notice.
The goods and services described herein are offered and provided by third party Suppliers and FlightSite is not responsible for any losses related to the offer, fulfilment or use of the goods or services.
Contacting the Travel team
The customer may contact us and purchase selected Travel Benefits products or services via:
Change fee:
The customer will be charged a fee for changes made through the Travel consultants for confirmed bookings.
Cancellation fee:
The customer will be charged a cancellation fee for cancellations made through the Travel consultants for confirmed bookings.
Current fees:
Below are our current Travel Benefits specific fees and charges which we may review from time to time at our sole discretion.
Fee type | Fee amount (per passenger) |
|---|---|
Online domestic fee | R 50.00 excluding VAT |
Online international fee | R 250.00 excluding VAT |
Offline domestic fee | R 150.00 excluding VAT |
Offline point-to-point international fee | R 450.00 excluding VAT |
Offline multi-stop international fee | R 500 excluding VAT |
Flight change fees | R 250.00 excluding VAT per passenger |
Flight cancellation fees | R 250.00 excluding VAT per passenger |
Hotel/accommodation change fee | R250.00 excluding VAT per booking - for merchant hotel bookings only |
Hotel/accommodation cancellation fees | R 250.00 excluding VAT per booking - for merchant hotel bookings only |
Car hire change fees | R 250.00 excluding VAT per booking |
Car hire cancellation fees | R 250.00 excluding VAT per booking |
Package change fees | R250.00 excluding VAT per booking |
Package cancellation fees | R250.00 excluding VAT per booking |
