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Direct Marketing Terms and Conditions

  1. Vodacom may choose to extend promotional offers to selected customers from time to time

  2. In the event that Vodacom decides to extend an offer to selected customers, the offer will be communicated directly to the  selected customers

  3. For some promotions, only customers receiving the communication will be eligible to participate in the promotional offer

  4. Offers can be communicated via the following channels:

    • SMS

    • MMS

    • USSD

    • Outbound Call

    • Inbound Contact Centre

    • Redirection of browser session

    • IVR

    • Email

    • My Vodacom App

    • WhatsApp

  5. Promotional offer communications will contain the offer, price or action required to obtain the promotion including validity of the promotion and the offer itself

  6. Offers are only valid for a pre-defined period and can vary from campaign to campaign.  Once the promotional offer had expired then it will not be available for the customer to redeem or act upon 

  7. In the case of queries regarding any promotion customers can contact our customer care centre by dialling 082 135 (free) from a Vodacom number to obtain more information regarding the offer

  8. Customers may choose to opt out from specific Vodacom promotional messages and communication channels by managing their Marketing Permissions on the My Vodacom App, or via *135*181#.

  9. Standard terms and conditions apply. E&OE. Vodacom reserves the right to alter or withdraw the offers communicated without notice.