Vodacom Fibre Broadband on leased Vuma Reach Network

Terms and Conditions

NOTICE OF CERTAIN TERMS AND CONDITIONS

THIS AGREEMENT CONTAINS PROVISIONS, WHICH ARE RECORDED IN A SIMILAR FONT TO THIS CLAUSE, AND WHICH PROVISIONS MAY HAVE THE EFFECT OF (I) LIMITING VODACOM’S LIABILITY OR RISK OR THAT OF A THIRD PARTY AND/OR (II) PLACING RISK OR LIABILITY ON THE CUSTOMER AND/OR (III) OBLIGING THE CUSTOMER TO INDEMNIFY VODACOM OR A THIRD PARTY AND/OR (IV) CONSTITUTING A POSITIVE ACKNOWLEDGEMENT BY THE CUSTOMER OF ANY FACT. 

BY MAKING USE OF THE SERVICE(S) AND / OR PRODUCTS, YOU AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS. 

1.1.               General

1.1.1.              Vodacom Fibre Broadband on leased  Terms and Conditions detailed herein are subject to change from time to time.

1.1.2.              Vodacom Fibre Broadband on leased Vuma Reach Network Terms and Conditions are to be read in conjunction with the Vodacom Fibre General Terms and Conditions that are available on the following URL:

https://myvodacom.secure.vodacom.co.za/vodacom/terms/fibre/vodacom-fibre

1.1.3.              Where there is any conflict between Vodacom Fibre General Terms and Conditions and Vodacom Fibre on leased Vuma Reach Network, the Vodacom Fibre General Terms and Conditions shall prevail.

1.1.4.              These Vodacom Fibre Broadband on leased Vuma Reach Network Terms and Conditions detailed herein are also to be read in conjunction with Vumatel Terms and Conditions that are available at the following URL:

https://cdn.vumatel.co.za/files/VUMA-Installations-Terms-Conditions.pdf

1.1.5.              In the event that there is a conflict between the operation and/or interpretation of the Vodacom Fibre   General Terms and Conditions, these Vuma Reach Network Terms and Conditions and the Vumatel Terms and Conditions, the latter terms and conditions shall be applicable.

1.2.               Provision of Services

1.2.1.              Vodacom Fibre Broadband service is available as a prepaid plan on Vuma Reach Network.

1.2.2.              The Vodacom Fibre Broadband service is only available in selected areas and subject to Vumatel verifying the coverage details after an order has been placed with Vodacom.

1.2.3.              The Vodacom Fibre Broadband service is available as a 28-Day or monthly (recurring) service.

1.2.4.               A customer will be permitted to purchase a maximum of one (1) 28-Day prepaid service at any point in time.

1.2.5.              Vodacom does not warrant the accuracy of the Vuma Reach Network Provider’s fibre coverage at a specific location therefore the provision of services will be subject to Vumatel verifying the coverage details after the order has been placed with Vodacom.

1.2.6.              The Vodacom Fibre Broadband uncapped price plans on Vuma Reach are available as asymmetrical bandwidths.

1.2.7.              The Vodacom Fibre service is subject to: 

1.2.7.1.Vodacom’s Standard contract terms and conditions;

1.2.7.2.Vodacom’s Fair Usage Policy and

1.2.7.3.Additional service or device specific terms and conditions mentioned below.

1.3.               Payment

1.3.1.              The Vodacom Fibre Broadband service on Vuma Reach Network will be activated to a customer once a full payment has been received by Vodacom.

1.3.2.          A customer’s service shall become immediately available upon the successful purchase of their 28-Day service or monthly recurring service. For first time purchases, either of the services will only be activated once the customer’s ONT has been successfully installed by Vumatel.

1.3.3.              Once a customer has purchased either of the services and they are activated and become available, the activation period shall operate for the entire duration for which either of the services are contemplated to be available, and the customer shall not be entitled to request either Vodacom or Vumatel to temporarily suspend either of the activation periods for the services.

1.3.4.              For Monthly Recurring service, service will continue from month to month unless the customer fails to pay for the following month’s service, if payment fails, then the customer service will be cancelled.

1.3.5.              The customer will pay for the 28-Day and monthly recurring service upfront payment for Vodacom Fibre service on Vuma Reach network.

1.3.6.              A customer may pay for the 28-Day service via Payfast, subject to:

1.3.6.1.                                      For the 28 Day Service, the customer will receive an email with a Payfast link to make the payment.

1.3.6.2.                                      For the monthly recurring service, the customer will receive an email with a Payfast link to make payment using debit or credit card online.

1.3.7.              A customer that purchases the monthly recurring service is required to select a debit order date (1st,16th, 21st, 26th) for the 28 Day and monthly recurring service, and the payment cycle for the monthly recurring service shall be calculable from this debit order date.

1.3.8.              A customer will only pay the monthly recurring service using a debit or credit card.

1.4.               Installation and Customer Equipment

1.4.1.             The Vodacom Fibre Broadband service will be installed with an integrated device with a Wi-Fi enabled router, and an Optical Network Terminal (“ONT”) device shall will be provided and installed at the customer’s premises by Vumatel

1.4.2.             The Wi-Fi enabled device may have connected to it up to ten (10) Wi-Fi devices simultaneously at any given time.

1.4.3.             The integrated device with the Wi-Fi enabled router and Optical Network Terminal (ONT) device shall remain the property of Vumatel.

1.4.4.             The customer may not remove the integrated device with the Wi-Fi enabled router and the ONT device from the current location before and after the expiry of the Vodacom Fibre Broadband service. 

1.5.               Fair Usage Policy

1.5.1.             The Vodacom Fibre Broadband services are subject to a Fair Usage Policy. 

-          https://www.vodacom.co.za/vodacom/terms/fibre/vodacom-fibre

1.5.2.             The Vodacom Fibre Broadband Fair Usage Policy is subject to change from time to time.

1.5.3.             The Uncapped Vodacom Fibre Broadband service offered on the Vuma Reach Network is rendered on an Uncapped, Unshaped and Unthrottled basis, subject to the Vodacom Fibre Service Fair Usage Policy.

1.9                     Cancellation

1.9.1          The customer will be able to cancel the Vodacom Fibre Broadband Service on Vuma Reach Network by calling 082 1904.

1.9.2          A customer who has purchased a Vodacom Fibre Broadband service and are awaiting the installation of the Wi-Fi enabled ONT at their premises may, at their sole discretion, cancel their order for the activation of the Vodacom Fibre service at any time prior to the installation of the ONT.

1.9.3          When the customer cancel a monthly recurring service, the service will remain active for the current month until midnight of the day immediately preceding their next recurring payment cycle.

1.9.4          Customers will need to inform Vodacom two weeks before the debit order date in advance for any cancellation/termination request to enable Vodacom to complete processing the cancellation/termination prior to the next payment cycle.

1.10                 Support Channels

1.10.1      Customer Care on 082 1904 will provide support for Vodacom Fibre on leased Vuma Reach Network.

1.11                 Sales Channels

1.11.1       The customer will be able to place an order via Online and Business Partners