Terms and Conditions

1. Definitions, Acronyms And Abbreviations

Certain words and phrases used in these Terms and Conditions have specific meanings. Where applicable, definitions are provided below to clarify the intended meaning of these terms.

Table 1.1: Definitions, Acronyms and Abbreviations

2. Application of these Terms and Conditions

These terms and conditions are applicable to you when you make use of Vodacom's Prepaid Service which is activated when your prepaid SIM Card is connected to the Vodacom Network through the Apparatus.

3. Important Notice

These terms and conditions contain provisions which appear in a similar text style to the terms below to draw your attention to such terms because they:

3.1. may limit the risk or liability of Vodacom (Pty) Ltd or a third party; and/or

3.2. may create risk or liability for your; and/or

3.3. may compel you to indemnify Vodacom (Pty) Ltd or a third party; and/or

3.4. serve as an acknowledgement, by you, of a fact.

4. Provision of the Services

4.1. In order to receive your new Cellphone number and activate your SIM Card found in your Starter Pack, you must register your SIM Card, in terms of the provisions of Section 40 of the Regulation of Interception of Communications and Provision of Communications Related Information Act, 2002 ('RICA').

4.2. Once your SIM Card has been RICA'd, you can enter your PIN number into your Cellphone, and you are connected to our Service.

4.3. Subject to these terms and conditions, Vodacom shall activate the SIM card and maintain the availability of the Services to you whilst your SIM Card is active on the Network.

5. Value-Added Services

5.1. You acknowledge and agree that should you subscribe to any Value-Added Services, the provision of such Value-Added Services by Vodacom will be subject to Vodacom's standard terms and conditions applicable to those services from time to time with which you undertake to make yourself familiar with.

6. Disclosure of Information

6.1. You consent that Vodacom may, to the extent permitted by law, receive or disclose your personal information, documents, detailed call records, credit profile information and/or any other credit information from or to

6.2. any credit providers, credit bureau or credit reporting agencies;

6.3. any law enforcement agencies that require the information for the prevention or investigation of criminal activities;

6.4. any of Vodacom's shareholders, related entities, suppliers, agents, professional advisors or any company within the Vodacom Group for marketing purposes, subject to your right to restrict receipt of unwanted marketing material or other rights in terms of the Consumer Protection Act, 2008;

6.5. any of Vodacom's shareholders, related entities, suppliers, agents or professional advisors for reporting, accounting, product supply and service and/or auditing purposes;

6.6. any company within the Vodacom Group for any purpose connected with the Services or the Network or incentive scheme purposes.

6.7. Despite any part of these terms and conditions that may indicate otherwise, Vodacom shall be entitled to utilize your detailed call records for any lawful purpose including but not limited to tracing and/or collection purposes.

7. Your Acknowledgement

7.1. You acknowledge and agree that -

7.2. The service quality and coverage available to you shall be limited to that provided by the Network in accordance with the requirements of the Electronic Communications Act, 2005 (or as amended) and the Regulatory Authority requirements. The Services may, from time to time, be adversely affected by physical features such as buildings and underpass, as well as atmospheric conditions and other causes of interference; and

7.3. to the extent permitted by law, Vodacom shall not be liable for non-availability of the Services.

8. Liability

8.1. You indemnify and hold Vodacom and each company within the Vodacom Group harmless against any expense, loss, claim, harm or damage brought against, suffered or sustained by you or any third party, which arises directly or indirectly out of a breach of these terms and conditions by you or by your use of the Services and/or the Apparatus, other than in respect of losses caused by the gross negligence or intentional misconduct of Vodacom or any company within the Vodacom Group or any of their respective employees, directors or agents.

8.2. Without affecting the generality of 8.1 above, Vodacom shall not be liable to you for any breach of these terms and condition or failure on Vodacom's part to perform any obligations as a result of technical problems relating to the Network, termination of any licence to operate or use the Network, act of God, government control, restrictions or prohibitions or other government act or omission, whether local or national, act of default of any supplier, agent or sub-contractor, industrial disputes or any other cause beyond the control of Vodacom.

9. Your Undertakings

You shall:

9.1. Comply with all instructions issued by Vodacom which concern your use of the services, the Apparatus or related matters;

9.2. not be entitled to commercially exploit the services in any manner whatsoever without Vodacom's prior written consent, including without limitation, the provision of telephony services to third parties;

9.3. provide Vodacom with all such necessary information as Vodacom may, in its sole discretion, reasonably and lawfully require;

9.4. only use an Apparatus which is approved for use in conjunction with the Network by Vodacom;

9.5. engage with Vodacom, other members of the Vodacom Group and their respective staff and agents in a courteous, cordial and respectful manner at all times.

10. Suspension/Disconnection

10.1. Vodacom may from time to time, by giving you advance notice where reasonably practicable and dependent on the circumstances, suspend the Services or disconnect your Cellphone Number from the Network for a period to be determined by Vodacom, in any one of the following circumstances –

10.2. if the Service has not been used by you for a period in excess of 4 (four) months;

10.3. during any technical failure, modification or maintenance of the Network;

10.4. if you fail to comply with any of these terms and conditions;

10.5. if so directed by the Regulatory Authority; or

10.6. in any other instance specifically provided for in these terms and conditions.

10.7. Having regard to the circumstances at the time of suspension, disconnection or reconnection, as the case may be, Vodacom shall be entitled to levy a reasonable fee in respect of such suspension, disconnection and/or any reconnection.

11. Disputes

Any dispute relating to Vodacom Network may be referred to the ICASA or to the National Consumer Commission established under the Consumer Protection Act, 2008.

12. Lost or Stolen SIM Cards or Cellphones

You are responsible for the safekeeping of your SIM Card and Cellphone or Apparatus.

You must notify us immediately if you realise your SIM Card, Cellphone or Apparatus has been lost or stolen.

You must also, within 24 (twenty-four) hours of you realising that your SIM Card, Cellphone and/or Apparatus has been lost or stolen, report this to the South African Police Service.

13. General

13.1. These terms and conditions will be governed by and construed in accordance with the laws of South Africa, and you shall submit to the jurisdiction of the South African Courts.

13.2. These terms and conditions are severable, in that if any provision is determined to be illegal or unenforceable by any court of competent jurisdiction, then such provision shall be deemed to have been deleted without affecting the remaining provisions of the terms and conditions.

13.3. Our failure to exercise any particular rights or provision of these terms and conditions shall not constitute a waiver of such right or provision, unless acknowledged and agreed to by us in writing.

13.4. Any amended terms and conditions published in any media, or on the Vodacom website www.vodacom.co.za will form part of the terms and conditions of the Service, to which terms you agree to be bound.

Power Pack

Terms and Conditions

1. Power Pack is the default Prepaid price plan for customers joining the network.
2. This price plan is only available to Prepaid sims excluding Community Service and CST Management SIMS.
3. All prepaid numbers porting into Vodacom, regardless of type of starter pack will automatically be ported onto the Power Pack tariff.
4. The out of bundle rates for this price plan are as follows:

5. The following call types will not qualify for R1.65c call rate Specified rate for each call type below applies:

• Roaming calls
• Premium rated calls
• SVS calls
• International calls
• VAS calls
• Fax Out Dial
• All balances will be available via existing balance enquiry:
• *135#,includes Summary, Detailed and Promotional balance checks

Incoming SMS and First Incoming Call Restriction

6. Upon activation, all incoming SMSs and incoming calls, except for incoming Vodacom network communication, will be disabled until the customer recharges their account with a minimum of R10 airtime or equivalent direct bundle purchase. This restriction applies to all new activating customers from the date of launch.
7. Recharging with an amount less than R10 (airtime or direct bundle purchase) will result in the continued barring of incoming SMS and incoming call services until the balance reaches or exceeds R10.
8. Customers must understand and agree that incoming SMS reception and incoming calls will only be activated once the recharge amount meets or exceeds R10 (airtime or bundles). This requirement is once off for new customers.
9. The customer’s balance will accumulate towards the R10 requirement. This means that if a customer makes multiple purchases less than R10, the total amount will count towards lifting the barring on incoming SMS and incoming call services.
10. Customers will continue to receive all Vodacom Network related SMSs, including welcome messages and notifications, regardless of their wallet balance.
11. The minimum R10 balance (airtime or bundle equivalent) once off, is required solely to enable the receiving of SMSs and incoming calls for newly activated customers. This balance will not be utilized to pay for the SMS enablement service.

Termination/Limitation of Services

12. Vodacom reserves the right to suspend the Service in the event of suspected abuse or fraudulent usage, outside of what is considered reasonable for private, non-commercial use.
13. Vodacom reserves the right to limit the Service in regions or areas where there is limited network capacity (high congestion) in order to maintain consistent quality of service.
14. Vodacom reserves the right to alter or terminate the Service in order to prevent catastrophic impact on the network.
15. While Vodacom will use its reasonable endeavours to provide the Service, it does not commit to the uninterrupted supply of the Service, due to potential capacity limitations on the network.
16. Vodacom reserves the right to suspend, cancel or convert the Service with reasonable notice.
17. Vodacom reserves the right to change and/ or expand on these terms and conditions and will provide reasonable notice of any material changes prior to such change as and when the circumstances permit.

Benefits of Power Pack

100% Bonus Airtime

What is it

18. Vodacom 100% Bonus Airtime is an offer that allows Prepaid customers on the Power Pack price plan to get a100% airtime back every time the customer recharges. E.g. when a customer purchases R29 worth of airtime, the customer will receive R29 recharge value back as a bonus valid until midnight the same day.

Valid for

19. This promotion is available from the 05 March 2024 until the 30 December 2026.

Who can buy

20. The 100% Bonus Airtime promotion is available to all Prepaid customers on the Power Pack price plan.

General

21. Customers will receive 100% of their recharge value back in Bonus Airtime.
22. Bonus Airtime is valid till midnight the same day of recharge.
23. Bonus Airtime will be subject to the following depletion rates:

• Local Any Network Any Time voice: R3.00 per minute (billed per second).
• Data (non-roaming): R3.00 per MB
• Local ANAT SMS: R1.00 per SMS
• "Call sponsored" will be billed at Power Pack out of bundle rates and will not deplete from the Bonus Airtime.
• No Bonus Airtime will be earned for Big Bonus voucher and the Passport voucher.

What is excluded

24. The following call types cannot deplete from the Bonus airtime:

• Roaming calls
• International calls
• Premium rated calls & SMSs
• VAS calls
• Fax out dial
• Call Sponsor
• Video calls (off-net and on-net)
• Conference calls
• Directory enquiry calls
• Call forwarding
• Billed USSD

25. Bonus Airtime cannot be used to purchase any Value-Added Services (VASs). This includes the following:

• Once-off and recurring data/SMS/MMS/voice bundles
• WASP/Content and premium rated services
• BIS/BES
• Promotional bundles
• Airtime Transfer
• The allocation of promotional airtime cannot be used to repay Airtime Advance debt (including R1 service fee)

R10000 Free Funeral Cover

26. Only active Prepaid customers who are South African citizens between the age of 18 and 60 are eligible for a FREE Funeral Cover policy.
27. To qualify for cover you must meet your spend goal of R120 or more and register for FREE Funeral Cover. Qualifying spend includes all purchases of airtime, voice, data, or integrated bundles from Vodacom using a debit or credit card. Purchases made using VodaBucks will not be considered as qualifying spend. Additionally, airtime advance purchases or the transfer of airtime to bundles will also not qualify.
28. To keep your policy active, you need meet your spend goal for the month, each month.
29. Only spend allocated to your own cellphone number will qualify towards your spend goal.
30. FREE Funeral Cover applies to an individual life only.
31. You may only hold one FREE Funeral Cover Policy at a time.
32. You can add beneficiary details or view and amend your FREE Funeral policy details by contacting the call centre on 082 178 00or by sending an email to[email protected]
33. Your FREE Funeral Cover policy will initiate upon successful registration, any other free funeral cover offered by Vodacom Life Assurance Company (RF) Limited will fall away and a cancellation will be communicated to you.
34. Your policy will become active from the 1st day of the next month after registering for the policy and meeting your qualifying criteria.
35. Once you have qualified for cover the cover amount will be set to R10 000 and standard 3-month natural causes and 12-month suicide waiting periods will apply.
36. During the waiting period, only accidental death will be covered.Accidental death means death caused solely by injury sustained during an Accident, within 90 days of the Accident, which is not related to any other causes. The death must be caused directly and independently of all other causes by some external and visible means. Please note that any event occurring before Cover Start Date is specifically excluded.
37. If you do not meet your spend goal in the previous month, a grace period of 30 days will apply, and you will still enjoy cover for the new month. If you do not meet your spend goal for a second consecutive month, your cover will be reset to R0 (i.e. your policy lapses). Vodacom will send you frequent messages by SMS to help you retain your funeral cover benefit.
38. If you meet the qualifying criteria as described above within two months of your policy lapsing, it will automatically be reinstated.
39. If you meet the qualifying criteria described above after your policy has been lapsed for two months, you will be required to re-register, and a new policy will be issued.
40. Your FREE Funeral Policy will end if your policy lapses, if you cancel the policy or if you pass away.
41. This cover may not be ceded or transferred to a third party as security for a debt or for any other reason.

Claims:Call us on 082 178 00. When you pass away, your beneficiary will need to provide us with the relevant documentation so that we can settle the claim quickly and efficiently. We need to be informed of your death within 180 (one-hundred-and-eighty) days of it happening. If we're not informed in time by your beneficiary or estate, the claim could be declined. If any claim under this policy involves fraud, misrepresentation or false information, such as incorrect age or relationship, your cover will be cancelled. In this case, no claim payouts will be made. We will also not payout due to self-inflicted injury & illegal acts.

Underwriter and administrator:This product is underwritten by Vodacom Life Assurance Company (RF) Limited, a licensed life insurer.

How to contact us:

• Call: 082 178 00
• Email:[email protected](for all non-claims related queries or complaints) or[email protected](for claims only)
• Write to: Vodacom Life Assurance Company (RF) Limited, Vodacom Corporate Park, 082 Vodacom Boulevard, Midrand,1685.

This product is administered by O’Keeffe & Swartz BPO (Pty) Ltd, an authorized financial services provider (FSP no: 35478), for which they receive fees.

Queries and complaints:For any queries you may have regarding your policy, please contact 082 178 00 or[email protected]. If you are not satisfied with your level of service, you may log a formal complaint by calling 082178 00 or sending an email to[email protected].

Should you be dissatisfied with the outcome, you have the right to contactNational Financial Ombudsman (NFO):

National Financial Ombudsman

Tel: 0860-800-900

WhatsApp: +27 (0) 66 473 0157

Email: [email protected]

NFO Johannesburg

10 Oxford Road, Houghton Estate, Johannesburg, Gauteng, 2198

NFO Cape Town

6th Floor, Claremont Central Building,6 Vineyard Road, Claremont, Cape Town, 7700

FAIS Ombudsman:

Office of the FAIS Ombud,

PO BOX 74571, Lynwood Ridge, 0040

Email: [email protected]

Call: 0860 324 766

The Information Regulator:

P.O Box 31533, Braamfontein, Johannesburg, 2017

Email: [email protected]

Call: 010 023 5200

Compliance: The Compliance Department can be contacted by calling our Customer Care Centre on 082 178 00.

This policy is subject to South African law, and all payouts will be in rands to a South African bank account. In the event that the law or the interpretation thereof changes, we may change the terms of this policy. We will notify you of any such changes.