VODACOM ENHANCE

ENHANCE your contract, add more of what you need to build it your way.

Multi device finance

Get the next best thing. Enhance your contract for the price that works for you.

Flexible

ENHANCE your plan with Vodacom's Multi Device Finance.
Choose between flexible contract lengths like 24 or 36 months to build your plan your way.

Find out more

Trade-in

ENHANCE your phone when you switch or upgrade to Vodacom.
Trade-in your old, eligible smartphone for a new device of your choice.

Find out more

Good as new

ENHANCE your current phone by getting a pre-owned phone that is as good as new.

Find out more

Insurance

ENHANCE your products with comprehensive device cover.

Find out more

What is ENHANCE?

ENHANCE lets you get the most from your contract, add more of what you need and build your contract your way. It gives you control and flexibility to make sure you get more value every day.

Who is ENHANCE for?

For you, your family, for everyone who wants a digitally connected life.

Build your Smart Home with Enhance

Connect your smart home for family safety, security and device automation for a connected home.

Connect Home Internet

Smart Home

Streaming

Connect your home with the next thing in fast reliable home connectivity whether you choose; Fibre, LTE or FWA.

Connect your devices

For all those with multiple SIM cards or devices, link all of them with an eSIM-enabled device. ENHANCE your life and stay connected with no hassles!

For all those who are always on the move, leave your phone behind when you activate your OneNumber eSIM on enabled wearables to get calls, updates, and ENHANCE your freedom of movement.

ENHANCE for seamless on-the-go connectivity, explore a world of convenience and possibilities.

Smart Tech

Discover smart TV's and gaming consoles made for your digitally connected life.

For you and your family, get the Smart Tech you want. ENHANCE your plan with Vodacom's Smart Tech. Choose from a selection of trendy and customisable accessories like smart watches, headphones, gaming consoles and smart TV's that will seamlessly blend
into your connected life.

Plus, take advantage of our comprehensive device cover and protect your valuable investments. ENHANCE with Smart Tech today!

HEADPHONES

Listen to music at home or on the move

Enhance your life with the right accessory for you and your family.

WATCHES

Track all the ways you move

Enhance your life with the right accessory for you and your family.

Page Description

ENHANCE lets you get the most from your contract, add more of what you need and build your contract your way. It gives you control and flexibility to make sure you get more value every day.

Page Title

Enhance

Keywords

enhance, vodacom

Weight

Page Category

Content & videos

Page URL

/vodacom/shopping/enhance

Purpose

Read more about Purpose

CBU

VODACOM'S PURPOSE

Vodacom is a purpose-led company guided by our Social Contract.

In our journey to embed purpose within the organisation, our objective is to ensure that the potential offered by digital connectivity is fully harnessed through responsible leadership that is driven by innovation, high ethical standards and the quest to preserve the planet.

In South Africa we already connect millions of people to the digital society and believe we can further reduce the digital divide and improve people's lives by using connectivity, technology and digital services as engines of growth for economic prosperity and sustainable development.

Digital Society

We believe in the power of connectivity and digital services to strengthen the resilience of economies. Through our mobile and fixed networks, data flows at speed, connecting people and communities.

A digital society realises the benefits of communication, facilitates inclusion and enables access to other services through digital technology. We acknowledge the digital divide in South Africa and believe that to benefit from a digital society, we must drive inclusion.

Inclusion for All

Our inclusion for all pillar seeks to ensure no one is left behind. It focuses on access to connectivity, digital skills and creating relevant products and services, such as access to education, healthcare and finance.

We are committed to developing a diverse and inclusive workforce that reflects the customers and societies we serve.

Planet

Since 2008, we have reported our operational and value chain carbon footprint annually with independent verification of our Scope 1 and Scope 2 greenhouse gas (GHG) emissions. In 2010, we started reporting to the CDP (formerly Carbon Disclosure Project) on our GHG emissions, climate strategy and perceived risks and opportunities.

We have also monitored changes in the business landscape and markets to understand where there may be opportunities resulting from the transition to a low-carbon economy.

At Vodacom, we recognise the TCFD recommendations as a logical evolution in our understanding of and response to climate change and our reporting thereof.

Responsible business

Operating ethically, lawfully and with integrity is critical to our long-term success. As such, responsible business practices support the delivery of our purpose while enabling us to create value. We can address the urgent need to merge financial performance with ethical conduct, balancing the needs of people and the planet with profit.

Operating responsibly means we:

Foster business integrity;
Maintain trust through protecting data;
Protect our people's health and safety;
Respect human rights;
Ensure a responsible and inclusive supply chain; and
Contribute to tax and the economy.

We deliver on these focus areas through our compliance with legal and regulatory standards, and ensuring employees, business partners and suppliers adhere to internal codes, policies and programmes that govern our behaviour.

SDGs

The Sustainable Development Goals (SDGs) were created to transform the world, but in order for the goals to be achieved, national governments, the private sector and civil society all need to work together.

The SDGs define global priorities and aspirations for 2030 and represent an unprecedented opportunity to eliminate extreme poverty and put the world on a sustainable path. Governments worldwide have already agreed to these goals.

The South African government has adopted the goals and is committed to supporting them. As part of Vodacom's purpose and social contract we are committed to walking this journey towards a sustainable future for all together with our key stakeholders in the public and private sectors and society at large.

Learn About SASSI

ESG REPORTS

Download our ESG reports

Social Contract 2023

6.0MB

TCFD Report 2023

9MB

ESG Report 2023

4MB

Vodacom believes that digital technologies can address some of the country's most pressing humanitarian challenges and our responsibility is to utilise our technological resources and prowess to mobilise social change to improve people's lives today, build a better tomorrow and enable sustained positive social outcomes.

Vodacom Foundation

The Vodacom Foundation is the Corporate Social Investment (CSI) arm of Vodacom South Africa. The Foundation utilises a portion of Vodacom South Africa's profit to empower society, using its core capabilities in technological innovations.

Launched in 1999, the Vodacom Foundation (the Foundation), has been contributing to societal development by promoting education, health as well as safety and security initiatives.

To drive sustainable development in South Africa, the Foundation has partnered with reputable organisations to grant over R1 billion towards various programmes that have transformed ordinary people's lives.

Page Description

In South Africa we already connect millions of people to the digital society and believe we can further reduce the digital divide and improve people’s lives by using connectivity, technology and digital services as engines of growth for economic prosperity and sustainable development.

Page Title

Purpose

Keywords

purpose, vodacom, vodacom foundation

Weight

Page Category

Content & videos

Page URL

/vodacom/shopping/purpose

VodaLend Personal Loan Privacy Policy

Read more about VodaLend Personal Loan Privacy Policy

CBU

VodaLend Personal Loans

Both Vodacom Payment Services (Pty) Ltd (“VPS”) and Old Mutual Finance (RF) (Pty) Ltd (“Old Mutual”) are committed to respecting the privacy of your personal information. To demonstrate their commitment, VPS and Old Mutual (“we”, “us”, “our”) have created this privacy supplement to communicate their intent to provide effective processes for the appropriate handling of such personal information and to comply with applicable legislation that governs the authentication, protection and disclosure of personal information

This privacy supplement explains how VPS and Old Mutual process your personal information for the personal loan hosted on https://vodalend-personal.vodacom.co.za/ (collectively the “Platform”) to potentially offer you a personal loan. You may access the Platform directly or via the Vodapay application. Importantly, this supplement is designed to provide additional contextual information to the information that is already provided by VPS and Old Mutual in their respective privacy notices/policies. For more information on the VPS privacy notice please click here. For more information on the Old Mutual Privacy Notice please click here.

This privacy supplement explains the information that is collected via the Platform and how it will be used by both VPS and Old Mutual. Should you access the Platform via the Vodapay application, please note that there is a specific privacy policy that applies to your use of the Vodapay application that is ascertainable via the “T&Cs and Privacy” tab in the “My Account” section of the application.

By providing personal information on the Platform, you hereby acknowledge the processing activities outlined both herein and within the respective privacy policies / notices mentioned above.

Responsible Parties

VPS and Old Mutual are joint responsible parties in terms of the Protection of Personal Information Act 4 of 2013 (“POPIA”).

How to contact us

Your opinion matters to us – if you have any questions about this privacy supplement, you can email VPS at: [email protected] or you can write to our privacy team at:

The Information Officer – Mr Ricardo Platt
Vodacom Payment Services (Pty) Ltd
Vodacom Corporate Park
082 Vodacom Boulevard
Midrand
1685

Alternatively, should you wish to contact Old Mutual for any reason relating to this Privacy Supplement and /or Old Mutual’s Privacy Notice, kindly email Old Mutual at: [email protected].

Personal information we collect about you

Information we collect about you

VPS and Old Mutual will collect personal information when you input personal information on the Platform. The personal information collected will include any information necessary (including financial and / or creditworthiness information) or required by the applicable law in order for VPS and Old Mutual to provide you with a personal loan. The personal information in this regard includes, but is not limited to, information such as your name, surname, ID number, bank statements, salary / wage / income information, credit history and / or employment information.
We will normally collect information from you directly, however, there are instances where we will also collect additional personal information from third-party information sources (for example your employer, your bank, a credit bureau or other credit providers) to assess your application for a person loan, monitor our credit risk, fulfil our obligations under the National Credit Act and /or to comply with the requirements under any related applicable law.
VPS may also collect anonymous analytics information on how potential customers use the Platform in order to improve the Platform and troubleshoot. VPS uses a variety of analytics methods including what is commonly referred to as “Big data analytics”. Big data analytics are mathematically driven analysis techniques on large and varied data sets (that is why it is “big” data) to uncover hidden patterns and previously unrevealed trends.
VPS uses data analytics to, for example:
- Conduct market research and to carry out research and statistical analysis, including to monitor how customers use our networks, products and services; and
- Frame our marketing campaigns and determine how we might personalise those.

How we use your personal information

VPS and Old Mutual processes your personal information for specific and limited purposes. These include:

The disclosure of your personal information to our duly appointed service providers who are involved in the delivery of products and / or services to you.
Processing bank account details to facilitate payment and repayment of approved loans.
Processing of personal information to assess and handle any customer queries, to develop and improve our products, services, communication methods and the functionality of the Platform.
Once you have inputted the requisite personal information on the Platform and acknowledged this privacy statement, VPS may contact you to keep you informed about new and existing products and services, competitions, prize draws and other promotions and VPS may use your personal information to run those competitions, prize draws, events and / or promotions, only to the extent that you have not, at any stage, objected to or opted out of receiving such marketing communications. VPS will provide you with an opportunity to Opt-Out of any further direct marketing activities at each instance you are contacted.
Processing of personal information to create unique personalised offers based on your provided application information on the Platform, which may or may not require the use of ‘footprintless’ credit checks which do not impact your credit record.
VPS disclosing the personal information that you have provided on Platform to other duly appointed third party lenders and / or service providers to facilitate the potential provision of a related lending product and / or services where your application for a personal loan has been unsuccessful and / or rejected by Old Mutual.
Disclosure of personal information to Vodacom (Pty) Ltd, Vodacom Insurance Company Limited and Vodacom Life Assurance Company Limited to facilitate the purchase of goods and / or services offered by such companies.
Processing your personal information for the potential provision of both related and unrelated lending products / services that may be offered by VPS.

You can control your marketing permissions and the personal information we use to tailor these communications at any time. See 'To opt-out of marketing messages' within the 'Your rights' section of this privacy supplement.

Where applicable, VPS and / or Old Mutual will share information about you with:

We may also transfer and disclose your personal information to third parties who may process information on our behalf:

To comply with a legal obligation;
When we believe in good faith that applicable law requires it;
At the request of governmental authorities conducting an investigation;
To verify or enforce our “Terms and Conditions” or other applicable policies;
To detect and protect against fraud, or any technical or security vulnerabilities;
To respond to an emergency; or otherwise;
To protect the rights, property, safety, or security of third parties, VPS and Old Mutual; and
To enable VPS to potentially offer you alternative and / or additional products / services related to our suite of lending products and / or services.

What about the security of your personal information?

VPS and Old Mutual takes the security of your personal information very seriously. We take every effort to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
Our measures include implementing technology, policies and processes aimed at protecting the confidentiality, integrity and availability of your personal information. We will update and refine these measures on an ongoing basis.
Access to your personal information is only permitted among our employees and agents on a need-to-know basis and subject to strict contractual confidentiality obligations when processed by third parties.

How long we keep your personal information for?

We may not retain your personal information any longer than is necessary for achieving the purpose for which your personal information was collected or subsequently processed. We will keep the personal information for a period which enables us to handle or respond to any complaints, queries or concerns relating to the product and / or services offered via the Platform, unless:

The retention of your personal information is required or authorised by law.
We reasonably require your personal information for lawful purpose related to our function or activities.
The retention of your personal information is required by a contract that we enter into with you.

VPS and Old Mutual may also retain your personal information for the following reasons:

Your personal information may also be retained so that we can continue to improve your experience with us and to ensure that you potentially receive alternative and / or related products or services via the Platform.
We will actively review the personal information we hold and delete it securely, or in some cases anonymise it when there is no longer a legal, business or consumer need for it to be retained.

Keeping your personal information secure

We have specialised security teams who constantly review, improve, and ensure the implementation of appropriate, reasonable technical and organisational measures to protect your personal information from unauthorised access, accidental loss, disclosure, or destruction. We are required in terms of POPIA to notify you and the Information Regulator, if any of your personal information has been compromised.

Communications over the internet (such as emails) aren’t secure unless they’ve been encrypted. Your communications may go through a number of countries before being delivered, as this is the nature of the internet.

We cannot accept responsibility for any unauthorised access or loss of personal information that is beyond our control.

We’ll never ask for your secure personal or account information by an unsolicited means of communication. You’re responsible for keeping your personal and account information secure and not sharing it with others.

Our website may provide links to third-party websites. We cannot be responsible for the security and content of such third-party websites. You are therefore required to make sure you read that company’s privacy and cookies policies before using or putting your personal information on their site.

The same applies to any third-party websites or content you connect to using our products and services.

You may choose to disclose your information in certain ways such as social plug-ins (including those offered by Google, Facebook, Twitter and Pinterest) or using third-party services that allow you to post reviews or other information publicly, and a third party could use that information.

Social plug-ins and social applications are operated by the social network themselves and are subject to their own terms of use and privacy and cookies policies. You should make sure you’re familiar with these.

Your rights

At VPS and Old Mutual, we are committed to processing personal information honestly, ethically, with integrity, and always consistent with applicable laws and our values. Below we set out details on how you can exercise your rights. Please note, under certain circumstances these rights may be limited if we still have lawful grounds to process your personal information. If you have a question or cannot find the answer, please contact the privacy team via the contact details provided above and /or in the respective privacy policy / notice mentioned above.

Rights related to automated decision-making

VPS and Old Mutual may process your personal information using automated means. An automated decision is a decision that is made solely by automatic means, where no humans are involved in the decision-making process related to your personal information. Automated processing on the Platform is conducted to ensure we provide our products and services in a responsible manner i.e. so as to ensure you are not overly indebted.

Right to correct personal information

If you become aware that any of the information we keep about you is incorrect or outdated, you can contact the VPS privacy team at [email protected]

Right to access personal information

You have the right to request a record or description of personal information that we hold about you. This includes the right to request VPS or Old Mutual to confirm, free of charge, whether or not it holds any personal information about you; as well as information about the categories of third parties who have, or have had, access to your personal information. To make this request please contact the VPS privacy team at [email protected]

Right to object to use of personal information

You have the right, in certain circumstances, to object to VPS / Old Mutual processing your personal information. In order for us to provide you with products and services, we are required to process your personal information which is necessary for the conclusion or performance of a contract and to give effect to your signing up to the Platform and as such the provision of your personal information is mandatory.

Under certain circumstances, you have the right to object to certain types of processing, including processing for direct marketing (i.e., receiving emails or SMS from us notifying you or being contacted with varying potential opportunities). If you no longer want to receive marketing messages from us, you can choose to opt out at any time.

Notwithstanding the fact that VPS will ensure you are provided with an opportunity to opt out of any future direct marketing communications at each instance you are provided with same, if you no longer want to receive marketing messages from VPS, you can choose to opt-out at any time.

There are various other ways to opt out:

Navigate to the notification settings in the Vodapay application
Contact VPS’ customer services team at 082 135 or [email protected].
Click the link at the end of a marketing email, text or picture message to unsubscribe from that channel
Change your communication preferences by dialling *135*181#
Tell the customer care agent if you receive a marketing call
Disable push notification messages, including marketing messages, at any time in our apps by changing the notification settings on your device or by uninstalling the app
Contact our customer care team for guidance

If you’re opted out of marketing, you may still receive service-related messages.

Please note: You may still receive marketing messages for up to 7 (seven) days after opting out while we update our records.

How to lodge a complaint

If you want to contact us about any of your rights or should you believe that we have used your personal information contrary to applicable law, you undertake to first attempt to resolve any concerns with our Customer Services team at 082 135 or [email protected]. We will do our best to help but if you are still unhappy, you can contact the Privacy Office at [email protected]. If you are not satisfied with such process, you have the right to lodge a complaint with the Information Regulator at: The Information Regulator (South Africa)

JD House
27 Stiemens Street
Braamfontein
Johannesburg
2001

Email: [email protected]

Right to restrict use of your personal information

If you feel that the personal information we hold on you is inaccurate, or you believe we shouldn’t be processing your personal information, please contact our Customer Services team at 082 135 or [email protected]. In certain circumstances, for example where you contest the accuracy of your information, or where VPS / Old Mutual no longer requires your information for achieving its purpose but must maintain it for purposes of proof, you have the right to ask us to restrict processing.

Right to deletion

VPS and Old Mutual strives to only process and retain your personal information for as long as we need to. In certain circumstances, for example, where you indicate that your personal information is inaccurate, irrelevant, excessive, out of date, incomplete, misleading, or obtained unlawfully, you have the right to request that we erase your personal information that we hold. If you feel that we are retaining your personal information longer than we need, it is worth first checking that your contract with us has been terminated, which you can do with Customer Services. If your contract with us has been terminated, we may still have lawful grounds to process your personal information.

How do we keep this privacy supplement up to date?

We will update this privacy supplement when necessary to reflect customer feedback and changes in our products and services.
We will update this privacy supplement when necessary to reflect customer feedback and changes in our products and services. If the changes are significant, we will provide a more prominent notice (including, for certain services, email notification of privacy supplement changes). We will also keep prior versions of this privacy supplement in an archive for your review.
We will not reduce your rights under this privacy supplement.

Page Description

This privacy supplement explains the information that is collected via the Platform and how it will be used by both VPS and Old Mutual.

Page Title

VodaLend Personal Loan Privacy Policy

Keywords

VodaLend Personal Loan Privacy Policy, VodaLend, Personal Loan, Privacy Policy

Weight

Page Category

Terms and Conditions

Content & videos

Page URL

/vodacom/privacy-policy/vodalend-privacy-policy

Black November 2022 Blog Smartphones

Read more about Black November 2022 Blog Smartphones

CBU

BLACK NOVEMBER 2022

How to choose the right smartphone for you

What's your price range?

First things first, you need to decide how much you're willing to spend on your new smartphone. Are you going to get it on a contract plan? If you are, is it going to be on a 24-month or 36-month plan?

24-month vs. 36-month contract plan
The 24-month contract is still a popular choice for people who have become used to the two-year phone upgrade cycle. The monthly cost is higher but itâs still possible to get the latest smartphone at an affordable price.

The 36-month contract has essentially replaced 24-month payments as the go-to for people who want the latest smartphones without breaking the bank. However, you have to be okay with having the same phone for three years.

What features do you need?
The other thing you really need to think about is what you are going to use your smartphone for. Is it going to be for personal use, work, or both? Smartphones now come in different shapes and sizes. Do you need a phone with a large screen? Some people use their phones 24/7, so are you looking for extended battery life or the best camera available? Do you need a lot of storage for your music or photo collection? Does your area have 5G coverage and will you thus need a 5G-enabled device? These are just some of the things you need to consider when choosing a new smartphone.

Is your budget tight? Vodacom provides "Good as New" devices

Vodacom has launched "Good as New" - a selection of preloved smartphones at very reasonable prices. If you are someone who was not able to get the latest smartphone because of the costs, then this might just be the solution for you.

A "Good as New" phone comes standard with a 12-month warranty, covering all internal repairs, software reloads and setting updates. And most importantly, battery protection.

We hope these tips will make deciding which smartphone to get this Black Friday that much easier. For our online exclusive deals:

Shop now

Page Description

Looking for a new smartphone this Black Friday? Here are a few things you need to keep in mind while shopping for a new smartphone, so you get the most from your Black Friday.

Page Title

Black November 2022 Smartphones

Keywords

Black Friday 2022, November, Cyber Monday, Phone contract, 24 months, 36 months, Vodacom, new devices, budget, best, camera, storage, battery life, shopping online, smartphone, online exclusive deals

Weight

Page Category

Content & videos

Page URL

/vodacom/shopping/black-november/blog-smartphone

V-Hub | Vodacom Business

Read more about V-Hub | Vodacom Business

Huawei AppGallery

Read more about Huawei AppGallery

CBU

Secure apps, endless joy

Explore the world of the Huawei AppGallery

Find out more Download APK

Add to bill benefits

It's simple to use

Seamlessly pay with your Vodacom account or airtime for quick and easy access to the content you love.

It's safe and secure

It's for everyone

No need for a bank account, credit or debit card to pay for purchases. Just use your Vodacom account or airtime.

How To Video

Follow these steps to use this simple payment method, to make purchases in the AppGallery.

Watch video

Win Great Prizes

Every month, HUAWEI AppGallery offers you the chance to win fantastic prizes, from HUAWEI Coupons, to devices and vouchers. You don't want to miss out on these!

Explore and get rewarded with HUAWEI Coupons

HUAWEI Coupons can be used to make more purchases in the AppGallery, without you having to spend anymore!

For the Gaming Fanatics

Make in-App purchases in your favourite HUAWEI AppGallery mobile games in order to get ahead or to customise your characters by unlocking alternative skins, costumes and looks.

Entertainment and Convenience

Make purchases conveniently , easily and securely in HUAWEI AppGallery, bringing functionality and fun to your digital life.

Essential, Secure Cloud Storage

Ensure all your precious memories are kept safe by backing them up in the cloud. With HUAWEI Mobile Cloud, you can also back up your valuable contacts, documents and social media data.

Need help with adding Huawei AppGallery to your Vodacom bill?

Our most frequently asked questions

What is the HUAWEI AppGallery?

HUAWEI AppGallery is the official app distribution platform for HUAWEI devices. It offers a curated app discovery experience with unique benefits, including multi-checks to ensure app security, tailored recommendations of premium content, diverse services to cover all aspects of digital life, and a wealth of promotions and giveaways.

How do I set the Payment Password?

The Payment Password can be set in the following ways:

When you use a payment method for the second time, you will be asked to set a Payment Password; or
Go to Settings > Account Center > Payment and Purchases > Settings > Payment Password

Is there a spend amount limit for purchases when using my Vodacom account or airtime?

Yes, the monthly limit is R2 500. If you exceed this limit, the Add a phone number to pay option will be greyed out.

How do I use Add to Bill for paid app purchases or making in-app purchases on free apps?

Register a Huawei ID and associate a phone number with it. You will then be able to make purchases using your Vodacom account or prepaid airtime.

Go to Me > Payment and purchases > Mobile payments > Add your mobile number and select Vodacom.

Afterwards, when you are trying to make any in-app purchases, you will find mobile payment in the payment method, select it, and pay.

Best value for Mzansi’s NXT LVL

Register for NXT LVL on Vodapay or dial *128# and get access to exclusive benefits for under 25's

VODACOM'S MUSIC STREAMING SERVICE

MyMuze

My Muze is Vodacom's music streaming service that provides music enthusiasts with access to a vast library of over 30 million songs, making it a paradise for music lovers.

The platform offers a range of exciting features, including curated playlists, podcasts, music videos, and more, ensuring that users have a comprehensive and immersive music experience.

VODACOM AND SPUR

Spur Offer

NXT LVL and Spur have your back with an amazing offer. NXT LVL registered customers can now get up to R15 off when you spend R150 or more!

VODACOM AND SUPERBALIST

Superbalist

Shop in style this Black November with NXT LVL and Superbalist.
Just for being a NXT LVL and NXT LVL Rewards customer, you get R400 off when you shop for R1000.