Step 1: Is Your Router Supported?
- Find your router model (check the sticker) and compare to the list of Vodacom approved Routers Home Internet Routers | Buy Now Approved Routers | Vodacom
- Is it Vodacom-approved?
- Not approved: SIM won’t work. You’ll need a supported router.
- Approved: Continue to Step 2.
Step 2: Are You in a Coverage Area?
- Use your home address to check coverage using the following link Vodacom Coverage Map
- Outside coverage: Service may not work.
- Inside coverage: Continue to Step 3.
Step 3: Restart & Reinsert SIM
- Disconnect all devices.
- Remove and reinsert SIM correctly.
- Test connection.
- If fixed, you're done!
- If not, go to Step 4.
Step 4: Set Network Mode
How to Access Router Settings:
- Connect to router via Wi-Fi.
- Open browser and enter IP address based on your Router Model:
- S90 / X25 (5G): 192.168.0.1
- Alcatel HH72: 192.168.1.1
- Huawei B535: 192.168.8.1
- Log in (password on router sticker).
Set Network Mode:
| Router | Mode |
| S90 (4G) | Internet Function → Mobile Networks → 4G only |
| X25 (5G) | Internet Function → Mobile Networks → 5G only |
| Alcatel HH72 | Settings → Mobile Data → 4G only → Apply → Home → Connect |
| Huawei B535 | Network Settings → Mobile Networks → 4G only → Save |
- Test connection.
- If fixed, you're done!
- If not, go to Step 5.
Step 5: SIM PIN
- Is your router SIM PIN enabled/ Is your Router SIM card locked with a PIN?
- Remove it via router settings.
- No SIM PIN? Continue to Step 6.
Step 6: Account Status
- Is your account paid up?
- If not, settle your account.
- If yes, continue to Step 7
Step 7: Data Balance
- Check your Home Internet data on Vodapay
- If low, top up.
- If enough and you’ve tried all these steps and still need help, reach out to us on 082 135. We’re here to assist!