FREQUENTLY ASKED QUESTIONS
Device & Phone Repairs
What do I do if there is something wrong with my device?
If your device is faulty or physically damaged, you can bring it in to the nearest Vodacom shop or Vodacom repairs outlet where our experts will help you with all your device related problems.
How do I track my Vodacom device repair status?
Once your device is booked in, you can track it 24/7 using your Job Number (from the repair receipt) and IMEI number:
- Online: Visit the Vodacom Repair Tracking portal.
- TOBi: Chat to TOBi on WhatsApp (082 009 8624) and say “Track my repair.”
- Phone: Call the Repairs Desk on 082 1944.
How long does a standard repair take?
Most repairs are completed within 24–72 hours at Regional Repair Centres, depending on spare parts availability. Devices sent to the Advanced Repair Centre (ARC) may take up to 7 business days.
Can I get a loan phone while my device is being repaired?
Yes. Vodacom stores offer loan phones and modems for the duration of your repair, subject to availability and specific terms and conditions.
Is my device still under warranty?
Most devices have a 12–24 month manufacturer warranty from purchase date. You must provide original proof of purchase. Physical damage, screen cracks, or liquid damage will void the warranty.
What happens if my repair is “Out of Warranty”?
If the warranty has lapsed or there is physical damage, you will receive a written quotation. You have 10 calendar days to accept it. Repairs start only after acceptance and, if required, payment of a deposit.
Find out more
- Vodacom Repairs Terms and Conditions
- Find your nearest store
- Track your repair - Log in now
- For more information - Vodacom Repairs
- Call: 082 1944