FREQUENTLY ASKED QUESTIONS
Switch to Vodacom
Which price plan would suit me?
Here are some of our plans to choose from:
Powerflex:
- Stay flexible with a month-to-month subscription that keeps you connected with 7GB, 17GB, 20GB or 22GB Anytime data with various minutes and SMS options. Change or cancel your plan anytime. No contracts, no credit check. All you need is your credit card.
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Prepaid Price Plans
- Vodacom offers a range of prepaid mobile plans in South Africa designed for different usage needs. Whether you prioritize double data (Power Pack), or youth-specific social bundles (NXT LVL), there is a contract-free option available.
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Vodacom RED Plans
- These plans bundle airtime, data, and access to the VodaPay rewards program.
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SIM-only Deals
- A SIM-only plan is a mobile subscription that provides you with data, minutes, and texts, but does not include a new handset.
- View deals
View all deals here
I've switched to Vodacom but why can't I connect to the network yet?
If your port got approved today, please remember that your number will be ported between 19:30 and 23:30 this evening.
Still cannot connect?
Please visit your nearest Vodacom Shop or call Customer Care on 082 135.
How to port (switch) a Contract number to Vodacom?
Congratulations on deciding to join the Vodacom family! Switching to our network is easy! Simply submit your details online.
If you want to move to a Vodacom Prepaid, Top Up or Contract price plan, simply submit your details online or alternatively visit your nearest Vodacom Shop with your ID or passport, proof of residence, most recent bank statements going back 3 months stamped by the bank, a copy of your most recent payslips going back 3 months and we willl do the rest.
We will do a credit check and ask your current network provider if your number can be ported.
When all the approvals are received, you will sign your new contract and we will send you all the equipment, including your new Vodacom SIM card.
Find out more here.
How long will it take to port (switch) my cellphone number?
Port requests are processed on weekdays (except public holidays) between 19:30 and 23:30. When requesting to port, you can ask to have it done on the same day or you can select a date no more than 30 days later.
How do I port (switch) a Prepaid number to Vodacom?
If you want to move to a Vodacom Prepaid, Top Up or Contract price plan, simply visit your nearest Vodacom Shop with your ID or passport and proof of residence, and we'll do the rest. If you have a RICA-registered SIM card, you can port your Prepaid number via SMS.
Use your existing SIM card to SMS "portme" followed by your Vodacom Prepaid SIM card number to 082PORT2US (0827678287) from your existing SIM.
Example: "portme 1234567789808" to 0827678287
Wait for the confirmation SMS.
Will it take the same amount of time to switch when I initiate a port via SMS?
Yes, if your port got approved today, your Prepaid number will be ported between 19:30 and 23:30 this evening, except on weekends and public holidays.