FREQUENTLY ASKED QUESTIONS
Plans, Billing, Coverage & Account Changes
What is Vodacom Home Internet?
A fixed location LTE or 5G broadband service for home use.
What types of Home Internet services are available?
LTE/4G, 5G, and DSL to Fibre migration services.
How do I check if Fibre is available at my new address?
Use the Vodacom Fibre Coverage Map online.
How do I check availability in my area?
Check via the Vodacom website, MyVodacom App, in store, or through an agent.
How do I buy more data for my Home Internet?
Buy via VodaPay App, dial *135#, or log into MyVodacom online.
Is the data uncapped?
No. LTE and 5G services follow a Fair Usage Policy.
How do I view my bill or usage?
View via MyVodacom App, online portal, USSD, or monthly notifications.
Can I upgrade or downgrade my package?
Yes, subject to contract terms and router compatibility.
How do I check if my router is supported?
Compare the router model or IMEI with Vodacom’s approved device list.
What is a fibre relocation?
Moving a fibre service to a new address or relocating it within the same premises.
What must I know before requesting a relocation?
A 30 day notice applies. The ONT stays behind. Fees and fibre availability may apply.
Which equipment should I take with me?
Only the router. The ONT must remain at the original location.
How do I request a fibre relocation?
Submit a request via VodaPay, the Vodacom Online Portal, or call 082 1904.
Will I be billed twice during relocation?
Dual billing may apply if less than one month’s notice is given.
Can I track my relocation progress?
Yes, via VodaPay or the Vodacom Online Portal.