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Prepaid LTE Voice Bundles will be available to customers that have purchased the Prepaid MBB price plan.
Prepaid LTE Voice Bundles can be purchased on the USSD channel *135#, and Vodapay.
Prepaid LTE Voice Bundles can be purchased as either a once-off option, which will be valid for 30 days from and including the day of purchase.
Prepaid LTE Voice Bundles can be used for calls to any network operator within the borders of South Africa and do not apply to international calls or international roaming.
Prepaid LTE Voice Bundles will be deducted per second during a call, whilst the call remains active.
A customer can purchase as many once-off Prepaid LTE Voice Bundles as they would like.
If the customer has multiple Prepaid LTE Voice bundles, the bundles with the shortest validity will be consumed first.
Usage SMS messages will be sent to the customer at thresholds of 70% usage, 90% usage and 100% usage. At the time of either expiry, or depletion of a voice bundle; all further calls will be charged for at the applicable Out of Bundle rate per minute/second of the prevailing price plan type.
Vodacom will closely observe instances of potentially irregular consumer usage and conduct, and retains the authority to, at its own complete discretion, discontinue or temporarily halt a customer's access to the voice services in the event of unacceptable utilization, which may encompass, but is not restricted to:
Using the service for corporate, business, or commercial use, like:
Sim boxing or Sim Farming.
Least cost routing (LCR)
Call centre usage
Pay phone usage.
Bulk calling services
Server hosting
Any user which causes reputational damage to Vodacom or any third party or brings Vodacom’s brand into disrepute.
Any use which amounts to a breach of any other agreement Vodacom may have entered.
Any use which intentionally interferes with Vodacom’s rights or the rights of third parties
Any use which degrades Vodacom's network quality or places unreasonable constraint on the Vodacom Network
Any use which intentionally interferes with Vodacom’s ability to provide services.
Any criminal, illegal, unlawful, or fraudulent act
Termination/Limitation of Services
Vodacom reserves the right to suspend the Service in the event of suspected abuse or fraudulent usage, outside of what is considered reasonable for private, non-commercial use.
Vodacom reserves the right to limit the Service in regions or areas where there is limited network capacity (high congestion) to maintain consistent quality of service.
Vodacom reserves the right to alter or terminate the Service to prevent catastrophic impact on the network.
While Vodacom will use its reasonable endeavours to provide the Service, it does not commit to the uninterrupted supply of the Service, due to potential capacity limitations on the network.
Vodacom reserves the right to suspend, cancel or convert the Service with reasonable notice.
Vodacom reserves the right to change and/ or expand on these terms and conditions and will provide reasonable notice of any material changes prior to such change as and when the circumstances permit.
Page Description
Prepaid LTE Voice Bundles can be purchased on the USSD channel *135#, My Vodacom App and Vodapay.
Vodacom Easy2Own (Airtime Option) - Terms and Conditions
Terms and Conditions
Service Description:
The Service (Easy2Own) enables you to take up a handset with Vodacom through a payment plan over a defined contract period.
The handset models available under this Service are subject to monthly review.
Subscriber Eligibility and Verification:
Easy2Own (Airtime Option) is available to all Vodacom Prepaid customers.
Your eligibility for the Service is pre-determined through a scoring analysis.
Customers can only apply for the offer in store, with a valid SA ID.
Upon application, you will undergo verification checks which includes ID validation.
Should it happen that your affordability check is unsuccessful, Vodacom will decline your application and you will not be able to take up this offer.
Deposit, Payment Method, and Device Locking/Unlocking:
A Deposit is required upon subscribing to the Service.
The Deposit value will be determined based on the Vodacom Easy2Own deal selected.
The Deposit is paid only once and at the time of signing of the offer.
This service adopts the prepaid model. If the deposit is made on any day of the month, the first installment must be paid in first 24 hours following; (for example, if you paid the deposit on July 25th, the next installment would be on July 26th to be able to use the mobile device the next day).
The remaining balance will be paid through the purchase of Unlock Bundles which can be purchased using airtime.
Purchase of the Unlock Bundles will unlock access to the device for the specified period.
The Unlock Bundles can only be bought via the Vodacom Easy2Own mobile application, which is installed onto your device at time of purchase.
Unlock Bundles are available in the following schedules:
Daily – 1 day unlock.
Weekly – 7 days unlock.
Monthly – 30 days unlock.
**Each Unlock Bundle will unlock the device for the specified period.
Unlock Bundles do not auto subscribe, meaning, you will need to purchase the bundles on an ad-hoc basis.
Each Unlock Bundle purchased will be used, in part, to pay the device, as well as the benefits received.
Unlock Bundles can be purchase in any configuration, i.e., you can purchase 1 day, 7 day or 30-day allocation to ensure the repayment of your device.
If you purchase 1 day unlock bundle, you will need to purchase 365, 1 Day Unlock bundles to complete payment of your device,
If you purchase 7 Day Unlock bundles you will be required to purchase 52, 7 Day Unlock Bundles to complete payment of your device.
If you purchase 30 Day Unlock bundles you will be required to purchase 12, 30 Day Unlock Bundles to complete payment of your device.
You are allowed to purchase Unlock Bundles interchangeably and it will accumulate to the total payment required.
Balance owed can be check via the Vodacom Easy2Own application or by contact customer care.
Multiple Unlock Bundle purchases and a combination of thereof is allowed.
As part of the Unlock bundle purchase you will receive an allocation of Data and Voice minutes.
The Data and Voice bundle will be allocated daily i.e., 100MB and 10mins per day for 1, 7 and 30 days respectively.
The mobile device will be automatically locked if the purchase of an unlock bundle is not made before the expiry of their current unlock bundle. To re-activate/unlock the device, you must purchase an unlock bundle.
In accordance with the above, failure to complete the payments within the 2 year threshold will result in the device being locked until the full outstanding value has been paid up.
The total remaining balance and payment status can be queried via the Vodacom Easy2Own mobile application.
When device is locked, only the following services will be available on the Device:
Allocation of the Data and Voice bundle will happen daily in accordance with the Unlock Bundle purchased i.e. Daily Unlock Bundle will have 1 allocation of 100MB and 10Minutes; 7 Day Unlock Bundle will have 1 allocation of 100MB and 10Minutes per day over 7 days; 30 Day Unlock Bundle will have 1 allocation of 100MB and 10Minutes per day over 30 days.
Purchasing of multiple unlock bundles are allowed.
You can extend the Validity Period of the Bundle you initially purchased (the "Initial Bundle") by purchasing an additional Bundle of the same size and validity (the "Additional Bundle") before the Initial Bundle has expired. The purchase of the Additional Bundle will result in the Validity Period of the Initial Bundle being extended to the expiry date of the Additional Bundle. The daily allocation of Data and Voice will have an expiry of 24hours from activation.
The Voice allocation is any network any time.
Migrations
No migration or upgrade will be allowed if the device is not paid off.
Non-transferability and Porting:
The Service, including the handset, is non-transferable and must remain under the registered subscriber's name for the duration of the period.
Port out from Vodacom to another network will not be allowed, until settlement of the outstanding balance of the device
Stolen or lost devices:
In a case where the Vodacom Easy2Own device is stolen/lost:
The device must be blocked/blacklisted by calling the Vodacom call centre on 082 135.
Customer will be liable for the remainder of the outstanding balance associated. This liability also applies to a situation for the device is damaged.
Out of Box Failure and Warranties:
In the event of out of box failure, the device must be returned within 7 (seven) calendar days from the date of purchase.
The manufacturer device warranty applies as per the manufacturer’s warranty policies.
Contract Termination and Early settlement:
Upon completion of the payment cycles, the contract shall be deemed terminated, and the device management software will automatically be removed, subject to the device being connected to the Vodacom network or having an active Internet connection.
If the Customer requests a cancellation of the Vodacom Easy2Own plan prior to the end of contract/term date, Vodacom will not refund any money that has been paid and the Customer will be liable for the outstanding amount.
An option to close the deal before the end date is available by paying the total outstanding balance. When prematurely closing the contract, a quote will be provided of the outstanding balance which can be paid in cash, by credit card or debit card.
Changes to Terms:
Vodacom reserves the right to amend these terms and conditions and where such amendment is material, Vodacom will provide you with reasonable prior written notice before implementing any such change.
A Premature Cancellation is when you request to terminate your airtime agreement before the end of its 24/36/48-month period. (prior to your cancellation end date)
How do I cancel my Vodacom contract prematurely?
To cancel your contract early, request a cancellation quote from Vodacom.
Review and approve the quote provided and make payment according to quote
Will there be a fee for canceling my contract early?
SIM Only Contracts:
One month’s subscription
Unbilled usage
Outstanding balance
Device & Bundle Contracts:
One month’s subscription
Unbilled usage
Remaining hardware balance
Is there a cancellation fee if my contract end date has passed?
No cancellation fee will be charged if your contract end date has passed. However, please note that a 20-business-day notice period still applies.
Prepaid FAQ’s
Can I keep my current number on prepaid?
Yes, you can keep your number on prepaid by following specific steps after conversion. See this article for more info.
Contact Vodacom customer service to inquire about converting your contract or top-up to prepaid.
You can switch from contract or top-up to prepaid. Contact Vodacom to request the conversion.
Ensure your contract term is completed before converting to prepaid.
Note that unused airtime and bundles might be forfeited upon conversion.
After conversion, recharge your prepaid account within 24 hours to use services. Top Up customers will be able to make a call once the conversion process is complete and they have airtime credit and are not required to recharge.
If desired, keep your number on prepaid by recharging and following specific steps.
Will I lose my contract bundles?
Contract customers will lose any bundles that they may have, SMS or Data bundles, upon conversion.
Will I lose my Top Up balance?
Top Up customers will be able to maintain their airtime credit, SMS or data bundle if applicable upon conversion.
Fibre FAQ’s
How much notice do I need to give for canceling my fibre contract?
A 30-day notice is required for canceling your fibre contract.
I would like to cancel my request to cancel the fibre service.
Contact us to cancel your cancellation request. Call our Customer Care line on 082 1904 If you wish to cancel your fibre contract or interim solution, contact Vodacom.
Confirm your contract's end date.
Provide a 30-day notice for cancellation.
VodaPay FAQ’s
How do I deregister from VodaPay and delete my account?
To get started, simply click on the profile icon on the VodaPay landing page.
Look for the “Delete my account” option under the “Support” section.
You’ll then be guided through a simple process where you can choose to either temporarily deactivate your account or permanently delete it.
How can I contact VodaPay?
You can contact us via our 24/7 help & Support through Tobi on the VodaPay App to chat to a consultant.
