Dr Tumi

VODACOM and OnMobile are joint responsible parties in terms of the Protection of Personal Information Act 4 of 2013 ("POPIA").

Information we collect about you

• VODACOM and OnMobile will collect and process personal information when you subscribe to the Service. In this regard and notwithstanding the rest of this privacy supplement, Vodacom will process your MSISDN in order for your subscription to be added to your bill issued by Vodacom.

• We may also collect anonymous analytics information on how potential customers use the Service in order to improve the Service and troubleshoot. We use a variety of analytics methods including what is commonly referred to as "Big data analytics". Big data analytics are mathematically driven analysis techniques on large and varied data sets (that is why it is "big" data) to uncover hidden patterns and hitherto unrevealed trends. 

• We use our analytics to, for example:

  • Conduct market research and to carry out research and statistical analysis, including to monitor how customers use our networks, products and services; and

  • Frame our marketing campaigns and determine how we might personalise those.

VODACOM and OnMobile processes and discloses your personal information for specific and limited purposes. These include:
 

• Processing MSISDN / account details to facilitate the subscription to the Service.

• Processing of personal information to assess and handle any customer queries, to develop and improve our products, services, communication methods and the functionality of the Service.

• Once registered on the Service, we may contact you to keep you informed about new and existing products and services, competitions, prize draws and other promotions and we may use your personal information to run those competitions, prize draw, events and promotions, only to the extent that you have not, at any stage, objected to receiving such marketing communications.  We will provide you with an opportunity to Opt-Out of any further direct marketing activities at each instance you are contacted. 

• If you have given your permission, we will also contact you to let you know about products and services of Vodacom Group companies including Vodacom, Vodacom Insurance Company Limited and Vodacom Life Assurance Company Limited products and services and those of other companies which we think may interest you.

VODACOM and/or OnMobile may also transfer and disclose your personal information to third parties who may process information on our behalf:

• To comply with a legal obligation;

• When we believe in good faith that applicable law requires it;

• At the request of governmental authorities conducting an investigation;

• To verify or enforce our Service Terms and Conditions or other applicable policies;

• To detect and protect against fraud, or any technical or security vulnerabilities;

• To respond to an emergency; or otherwise; 

• To protect the rights, property, safety, or security of third parties, VODACOM and OnMobile; and

• To potentially offer you alternative and / or additional products / services related to the Service.

When you use the Service, we, and some of our third-party service providers use cookies and similar tracking technologies (together "cookies") to learn how the Services are used and to improve both your experience and the functionality of the Services. Advertising platforms and analytical services such as Google and Facebook use cookies and IDs to deliver targeted ads and to provide Vodacom and its appointed service providers with analytical statistics. 

You can change your cookie settings at any time, e.g., manage if and how cookies may be stored and erase cookies from your device. However, please note that the Services may not work as intended if you change your cookie settings.

For more information in this regard, kindly see our cookies policy here.
 

• VODACOM and OnMobile takes the security of your personal information very seriously. We takes every effort to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

• Our measures include implementing technology, policies and processes aimed at protecting the confidentiality, integrity and availability of your personal information. We will update and refine these measures on an ongoing basis. 

• Access to your personal information is only permitted among our employees and agents on a need-to-know basis and subject to strict contractual confidentiality obligations when processed by third parties.

We may not retain your personal information any longer than is necessary for achieving the purpose for which your personal information was collected or subsequently processed.  We will keep the personal information for a period which enables us to handle or respond to any complaints, queries or concerns relating to the Service, unless:

• The retention of your personal information is required or authorised by law.

• We reasonably require your personal information for lawful purpose related to our function or activities.

• The retention of your personal information is required by a contract that we enter into with you.

• You or competent person consent to the retention of personal information relating to a child. 

VODACOM and OnMobile may also retain your personal information for the following reasons:

• Your personal information may also be retained so that we can continue to improve your experience with us and to ensure that you potentially receive alternative and / or related products or services via the Service.
   

• We will actively review the personal information we hold and delete it securely, or in some cases anonymise it when there is no longer a legal, business or consumer need for it to be retained.

We have specialised security teams who constantly review, improve, and ensure the implementation of appropriate, reasonable technical and organisational measures to protect your personal information from unauthorised access, accidental loss, disclosure, or destruction.  We are required in terms of POPIA to notify you and the Information Regulator, if any of your personal information has been compromised.

Communications over the internet (such as emails) aren't secure unless they've been encrypted. Your communications may go through a number of countries before being delivered, as this is the nature of the internet.

We cannot accept responsibility for any unauthorised access or loss of personal information that is beyond our control.
We’ll never ask for your secure personal or account information by an unsolicited means of communication. You're responsible for keeping your personal and account information secure and not sharing it with others.

Our website and / or the Service may provide links to third-party websites or services. We cannot be responsible for the security and content of such third-party websites or services. You are therefore required to make sure you read that company's privacy and cookies policies before using or putting your personal information on their site or service.

The same applies to any third-party websites or content you connect to using our products and services.

You may choose to disclose your information in certain ways such as social plug-ins (including those offered by Google, Facebook, Twitter and Pinterest) or using third-party services that allow you to post reviews or other information publicly, and a third party could use that information.

Social plug-ins and social applications are operated by the social network themselves and are subject to their own terms of use and privacy and cookies policies. You should make sure you're familiar with these.
 

At VODACOM and OnMobile, we are committed to processing personal information honestly, ethically, with integrity, and always consistent with applicable laws and our values. Below we set out details on how you can exercise your rights. Please note, under certain circumstances these rights may be limited if we still have lawful grounds to process your personal information. If you have a question or cannot find the answer, please contact the privacy team via the contact details provided above and /or in the respective privacy policy / notice mentioned above. 

Rights related to automated decision-making

VODACOM and OnMobile may process your personal information using automated means. An automated decision is a decision that is made solely by automatic means, where no humans are involved in the decision-making process related to your personal information. Automated processing on the Service is conducted to ensure we provide our products and services in a responsible manner.
 

If you become aware that any of the information we keep about you is incorrect or outdated, you can contact the privacy team at [email protected].

You have the right to request a record or description of personal information that we hold about you. This includes the right to request VODACOM or OnMobile to confirm, free of charge, whether or not it holds any personal information about you; as well as information about the categories of third parties who have, or have had, access to your personal information. To make this request please contact our privacy team at [email protected]

You have the right, in certain circumstances, to object to VODACOM / OnMobile processing your personal information. In order for us to provide you with products and services, we are required to process your personal information which is necessary for the conclusion or performance of a contract and to give effect to you signing up to the Service and as such the provision of your personal information is mandatory. 

Under certain circumstances, you have the right to object to certain types of processing, including processing for direct marketing (i.e., receiving emails or SMS from us notifying you or being contacted with varying potential opportunities). If you no longer want to receive marketing messages from us, you can choose to opt out at any time.
 

If you want to contact us about any of your rights or should you believe that we have used your personal information contrary to applicable law, you undertake to first attempt to resolve any concerns with our Customer Services team at 082 135 or [email protected].  If you are not satisfied with such process, you have the right to lodge a complaint with the Information Regulator at: The Information Regulator (South Africa)

JD House
27 Stiemens Street
Braamfontein
Johannesburg
2001

Email: [email protected]