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Always Connected Service

  1. The Always Connected Service is available for both CBU and EBU customers

  2. The Always Connected Service is available to Prepaid and Hybrid payment types

  3. To opt into Always Connected Service you must purchase the eligible Always Connected Bundle

  4. Purchasing the Always Connected Bundle will result in you being opted into the Always Connected Bundle Service. The cost of the bundle will be deducted from your airtime and the initial bundle will be allocated to you immediately

  5. In the event you have no airtime and you attempt to purchase the Always Connected Bundle, you will be opted into the Always Connected Service and the bundle cost will be deducted as soon as you load airtime and you initiate a session (Data or Voice) depending on the bundle you have subscribed to

  6. Once you have opted into the Always Connected Service, the subsequent bundles will be auto allocated when you do not have any Data or Voice bundles present and you initiate a session (Data or Voice)  depending on the bundle you have subscribed to

  7. When the Always Connected Bundle is auto allocated, the cost of the bundle will be deducted from your available airtime.

  8. The Always Connected Bundle will be auto allocated only once a day every time you run out of Voice or Data and you initiate a session (Voice or Data), depending on the bundle you subscribed to

  9. In the event that you have reached your daily allocation limit in terms of clause 8, the next Always Connected bundle will be auto allocated the following day. Alternatively you can purchase more bundles when you need by dialling*135*48#. 

  10. When you have opted into the Always Connected Service you will not be charged for any out of bundle data usage as the bundle will auto allocate when you require Data or Voice

  11. For you to opt into the Always Connected Bundle, you will have to opt-out of Data Refill service by dialling *135*6# before opting into Always Connected Service

  12. Always Connected Bundle Eligible Bundles

    1. The following bundles will be eligible as Always Connected.
       

      Bundle Type Qualifying Bundles Price
      Voice Power Hour: 60 mins VC to VC calls R8
      Data 60MB R9

       

    2. The Always Connected Bundles can be purchased in the following channels:

      1. via the new Always Connected Bundle Main Menu on *135# under Buy 

      2. via a direct string by dialling *135*48#

      3. When you buy the standard 60min Power Hour bundle an option will be given for you to opt in the bundle as Always Connected

      4. When you buy the standard 60MB Data bundle, an option will be given for you to opt in the bundle as Always Connected

    3. Validity

      1. Any manually purchased Always Connected Bundle in terms of clause 9 will be valid for a day and will expire at 23:59 on the day purchase

      2. Any auto allocated Always Connected Bundle will be valid  as follows

      3. If auto allocated before 9pm the bundle will expire at 23:59 of the  same day,

      4. however, if auto allocated after 9pm, the Always Connected bundle will expire at 23:59 of the following day  

    4. The Always Connected Bundle will be carried over when you migrate from Prepaid to Prepaid or Prepaid to Hybrid

    5. The Always Connected Bundle will be forfeited when you migrate from Hybrid to Post-paid and Prepaid to Postpaid

    General

    1. Vodacom reserves the right to modify the Service(s) where reasonably required and may from time to time expand on these Terms and Conditions and amend the charges. You are bound by all current Terms and Conditions, so please update yourself with them on a regular basis.

    2. The Vodacom Privacy Statement applies to Always Connected.  By using Always Connected you agree that you have read and understood the Vodacom privacy statement. https://myvodacom.secure.vodacom.co.za/vodacom/terms/privacy-policy.

    3. Vodacom shall have no liability to you in respect of your use of these services to the extent permitted by law.  Vodacom shall not be liable for any losses arising as a result of technical or other failures of the Services and Vodacom does not warrant that the service shall be fault free or free of interruptions.