Terms and Conditions

Please read these Promotion Terms and Conditions (“Terms and Conditions”) carefully.

Participation in the Vodacom V-Up Summer Promotion (“the Promotion”) constitutes your agreement to comply with these Terms and Conditions. By participating in the promotion, you agree to comply with the following Terms and Conditions.

1. General

• Vodacom reserves the right to change or extend the promotional period, provided reasonable prior notice is given.
• Vodacom reserves the right to update these terms and conditions and where such change is significant, Vodacom shall provide its customers with reasonable written notice before implementing any such change.
• Vodacom reserves the right to suspend the service in the event of suspected abuse or fraudulent usage beyond what is considered reasonable for personal, non-commercial use.
• Vodacom reserves the right to limit the service in regions or areas where there is limited network capacity (high congestion) in order to maintain consistent quality of service.
• Vodacom reserves the right to alter or terminate the service in order to prevent a disruption on the network.
• Vodacom will make reasonable efforts to provide the service but cannot guarantee uninterrupted access due to potential network capacity constraints.
• Vodacom shall not be liable for any costs incurred by the participant for entering the Promotion or in claiming any rewards, where applicable.
• Vodacom reserves the right to suspend, cancel or change the Service with reasonable notice.
• Nothing in these Terms and Conditions is intended to, or must be understood to, unlawfully restrict, limit or avoid any rights or obligations, as the case may be, created for either the participant or the promoter in terms of the Consumer Protection Act, 68 of 2008 ("CPA").

2. Duration

• The Vodacom V-Up Summer Promotion will start on the 29^th of September 2025 ("Start Date"), and it will run until the 7^th of February 2026 ("End Date") (“Promotion Period”).
• Only entries received during the Promotional Period as stipulated in clause 2.1 above will qualify for rewards, provided that the required action (goal) is completed within the given time.

3. Eligibility

• The V-Up Summer Promotion is available to all Vodacom Prepaid, Top-Up and Contract customers, including those who activate a new SIM card or port into the Vodacom network during the Promotional Period.
• Vodacom Business end users are also eligible to participate in the Promotion. Any Vodacom Business end user who participates in the Promotion shall obtain the required consent, where applicable, from the Vodacom Business account holder by whom they are employed.
  • The end user shall also comply with all policies it is subject to by virtue of its employment by the Vodacom Business account holder.
  • Vodacom shall not engage in any dispute between the end user and the Vodacom Business account holder and where such dispute arises, the end-user holds Vodacom harmless and indemnifies Vodacom accordingly.
  • Vodacom Business customers purchasing any products or services by either adding to a bill or via credit card are eligible for rewards.
• Non-Vodacom customers will not be able to participate in the Promotion.
• Master and child accounts can participate in the Promotion.
• In the case of the Master and Child accounts / linked numbers, the rewards will be awarded to the cell number that performed the qualifying behaviour. Master accounts will not receive rewards earned by child accounts.
• If purchasing or spending on behalf of another number, the rewards will be credited to the cell number for which the transaction was made. The initiating number will not receive any rewards.
• Non-Vodacom customers will not be able to participate in the Promotion. Only entrants who are using SIM cards that have been RICA registered are eligible to enter the Promotion. Each owner of a SIM card(s) is responsible to comply with South African law by RICA registering their SIM cards.
• The following customer-types are excluded from participating in the Promotion:

1. All Machine-to-Machine (M2M) SIMs and devices.
2. APN SIM cards.
3. Community services SIMs / phone numbers.
4. Bulk SMS applications are not permitted to participate in the Promotion; and
5. Non-customer SIMs that use applications to send SMSs in volumes not possible by a natural person.
   • Vodacom reserves the right to disconnect and suspend the service of non-customer SIMs and non-compliant devices (as specified by the regulating body ICASA) which are being used on the Vodacom network for the purposes of the Promotion.
   • Vodacom protects participants’ personal information in accordance with the user of the mobile phone Protection of Personal Information Act.

4. Participation

• You may participate in the Promotion at any time throughout its duration.
• To participate in the Promotion, you will need to opt in via one of the following channels:

1. VodaPay App; or
2. USSD (by dialling *133# and/or *135#).
   • You only need to opt in and accept the terms and conditions once to take part in the promotion.
   • If you’ve already opted in during previous summer campaigns, you won’t need to opt in again.
   • By opting in, you give Vodacom permission to collect data about your usage on the Vodacom network. This allows us to reward you with VodaBucks for completed goals and offer you personalised deals. Your data is protected under the Protection of Personal Information Act.
   • Opting into the Promotion also automatically registers you in the VodaBucks Rewards Programme. You will enjoy all the benefits of the programme. For more details, visit: Vodacom Rewards Programme on https://www.vodacom.co.za/vodacom/terms/vodacom-rewards-programme .
   • If you have already opted-in to the VodaBucks Rewards Programme, you don’t need to opt in again to participate in the Promotion.
   • Once you’ve opted into the Promotion, you’ll receive a goal to complete in order to earn rewards.
3. Achiever Box: You will have the ability to switch between goals. If the default goal doesn’t meet your needs, you can choose one alternative goal that better suits you.
4. Exclusive Box: You will only receive one predefined goal and will not be able to change the goal.
   • You can only earn VodaBucks on goals that you have accepted.
   • You may participate in any other Vodacom Promotions running in conjunction with the V-Up Summer Promotion. (Depending on the rules of your active promo).
   • The Promotion is accessible while roaming, but prizes can only be redeemed within South Africa.
   • You can opt-out of the Promotion at any time by selecting the ‘opt-out’ option on the V-Up Summer menu/page on USSD and/or VodaPay App.
   • When opting out of the Promotion, you:
5. will no longer earn rewards for completing qualifying goals.
6. will keep all banked VodaBucks earned during the Promotion. Any unbanked VodaBucks will be forfeited.
7. will retain all rewards won during the Promotion.
8. will not be able to use your remaining VodaBucks to play and win until you opt back in.
9. will continue to receive promotional communications unless you specifically opt out of receiving SMS messages via USSD or the VodaPay App.
10. You will retain any vouchers shared with you through the V-Up Summer Promotion.

5. V-Up Summer

5.1. You will be offered a choice of three V-Up boxes to play:

1. Daily V-Up;
2. Achiever V-Up; or
3. Exclusive V-Up (Exclusive to VodaPay App only)

5.2. Daily V-Up

• You will receive one free Daily V-Up via USSD each day. Once used, no additional free Daily V-Up will be available on USSD for that day.
• You will l receive three free Daily V-Ups on VodaPay each day. If you use your free Daily V-Up on USSD, your VodaPay Daily V-Up allocation will be reduced to two for that day.
• To reveal your Daily V-Up, simply perform the V-Up gesture.
• Each Daily V-Up expires at 23:59 on the day it’s allocated. Unused Daily V-Ups will not carry over to the next day.
• You will receive an SMS notification once your reward or prize has been successfully allocated.
• Daily V-Up is a game of chance. Outcomes are random and not based on skill.
• By participating in Daily V-Up, you stand a chance to win exciting prizes across the following categories:

1. Free Bundles – Including Data, Voice, SMS, and Integrated bundles.
2. Discounted Bundles – Enjoy savings on Data, Voice, SMS, and Integrated bundles.
3. Content Specific Bundles – Special bundles tailored for specific content.
4. Digital Content Subscriptions – Access discounted or free subscriptions to digital services.
5. Lifestyle Vouchers – Vouchers for food, clothing, personal care, and more
6. Instant Grand Prize Entries
   • Once you’ve used all your free Daily V-Up plays for the day, you’ll have the option to purchase additional plays across all participating channels.
   • Each additional Daily V-Up can be purchased at a cost of one (1) VodaBuck, after your free plays have been used.
   • You can purchase up to five (5) additional Daily V-Ups per day.
   • By purchasing a Daily V-Up, you stand a chance to win prizes in the following categories:
7. Free Bundles – Including Data, Voice, SMS, and Integrated bundles.
8. Discounted Bundles – Enjoy savings on Data, Voice, SMS, and Integrated bundles.
9. Content Specific Bundles – Special bundles tailored for specific content.
10. Digital Content Subscriptions – Access discounted or free subscriptions to digital services.
11. Lifestyle Vouchers – Vouchers for food, clothing, personal care, and more
12. Instant Grand Prize Entries

5.3. Achiever and Exclusive V-Up

• You will be presented with a pre-selected goal to get started.

1. Achiever Box: You will have the ability to switch between goals. If the default goal doesn’t meet your needs, you can choose one alternative goal that better suits you.
2. Exclusive Box: You will only receive one predefined goal and will not be able to change the goal.
   • You will be able to view your active goals and track your progress
   • You will receive an SMS notification when your goal is successfully set, and another once it’s completed.
   • Goals remain active on a weekly cycle, running from Monday to Sunday.
   • You will receive an SMS reminder every Thursday to remind you to complete your goals.
   • You can view and complete your personalized goals through the following channels:
3. USSD by dialling *135# and *133#
4. VodaPay App

5.4. Rewards

• When selecting your goal, you will be presented with three reward options upfront

1. VodaBucks, and
2. two preselected alternative rewards (e.g., bundles, vouchers, or content offers)
   • You will be able to choose your preferred reward before starting your goal.
   • Your selected reward will be allocated automatically as soon as you successfully complete your goal.
   • For additional details on rewards won on the VodaPay App, please refer to the VodaPay Summer Rewards terms and conditions which can be found here VodaPay Summer Rewards 2025 - Promotion | Vodacom

5.5. Redeeming the Reward

• Once you complete a goal, you will receive a message confirming that your reward has been successfully allocated.
• You can then access or redeem your reward as described in the message you receive.

5.6. Upsize Your Prize

• You will be offered the ability to upsize some of your rewards by adding a personalized product.
• The Upsize service will be available for purchase to all Vodacom subscribers (Prepaid, Top Up and Postpaid customers).
• The Upsize Service will randomly be presented to customers within their V-Up Summer journeys. Please note that the circumstances under which a customer is presented with an Upsize will be determined by an automated engine and customers will not be presented with a Upsize in every instance.
• Your initial reward won will be allocated, regardless of whether you choose to upsize your prize or not.
• All prices of Upsizes are inclusive of VAT.

5.7. Summer Deals

• V-Up Summer Deals are exclusive to the 2025/26 Promotion period and are available for a limited time only. These deals may include Voice and Data Services as well as added benefits such as bonus VodaBucks and free YouTube Premium for 2 (two) months.
• Eligible customers will be able to purchase the deals through these channels. Please note that the availability and details of deals may vary depending on the channel used:

1. USSD by dialling *133# or *135#
2. On the VodaPay App
3. In Participating Vodacom stores
   • Recurring summer deals
4. Recurring summer deals will only be available to purchase on the VodaPay App
5. You may activate and deactivate the Recurring Bundles at any time.
6. As a Prepaid customer your charges are deducted from airtime or credit card, the bundle is valid for 30 days upon purchase and will be allocated every 30 days until such time that you opt out of the service.
7. As a Contract and Top Up customer, your charge will be added to your monthly bill. If you activate a recurring bundle in the middle of a calendar month, and there is no existing recurring bundle active, the data will be pro-rated for the remainder of that month; thereafter the full data allocation of the recurring bundle will be allocated on the 1st day of every subsequent calendar month until such time that you opt out of the service.
8. As a prepaid customer, Vodacom will attempt to deduct the price of the bundle from your prepaid airtime for 60 consecutive days, from the day the Bundle is to be reallocated. Should you not have sufficient airtime, you will be reminded to recharge with sufficient airtime via SMS for seven consecutive days after due date.
9. If all 60 attempts are returned unpaid, your bundle subscription will be automatically cancelled.
10. As a prepaid customer, Vodacom will attempt to deduct the price of the bundle from your bank card once, on the day of your next allocation. Should the transaction fail, you will be reminded to update your bank card via SMS for seven consecutive days after due date.
11. If the payment attempt is returned unpaid, your bundle subscription will be automatically cancelled.
12. You can only have one active Recurring Bundle at a time.
    • Customers must opt into the V-Up campaign to receive VodaBucks. Non-opted-in customers will be prompted to opt in during the purchase.
    • Deals may vary depending on the channel used
    • Some Summer Deals may include URL-specific data bundles (e.g., YouTube). These bundles are restricted to usage on the specified URL only and are valid only on the Vodacom network.
    • Night Owl data bundles can only be used between midnight 00:00 and 5:00am on any day of the week.
    • Summer deals bundles may come with different validity periods (e.g., 14 (fourteen) or 30 (thirty) days). Data and voice allocations will expire at 23:59 on the final day of the validity period. YouTube Premium access will remain active for 2 (two) months from the date of first redemption.
    • Data transfer is not available on any of the Summer Deals Bundles. The Summer Deals bundles are promotional offers available exclusively during the 2025/26 Promotion Period, and cannot be transferred to other customers.
    • Customers who purchase qualifying Summer Deals may receive a free 2 (two) month YouTube Premium subscription. Standard YouTube Premium Trials and Promotion terms and condition will apply. YouTube Premium trial terms and conditions can be viewed here https://www.youtube.com/static?template=terms
    • To activate your free YouTube Premium subscription, you will receive an SMS containing a unique activation link and code. You will be required to follow the YouTube signup process, enter your code, and add a valid payment method to complete the activation.
    • To redeem the free YouTube Premium subscription, you must add a valid payment method during the activation process. You will not be charged during the free trial period. Standard YouTube Premium subscription fees will apply after the 2 (two) month trial unless the subscription is cancelled before the trial ends.
    • The following payment methods are accepted for activation of the free YouTube Premium subscription:
13. Prepaid and TopUp Customers: A valid credit or debit card is required.
14. Postpaid Customers: May use either a credit/debit card or opt for carrier billing, which adds the subscription fee to their Vodacom bill.
    • The free YouTube Premium subscription does not expire automatically. To avoid charges, you must manually cancel the subscription before the trial expires.
    • Each YouTube account is eligible to redeem 1 (one) free trial code within a 12 (twelve) month period.
    • If multiple codes are received through bundle purchases, only one code may be activated per account during the 12 (twelve) month window.
    • You may share your free YouTube Premium code with another individual.
    • The recipient must meet the eligibility criteria and follow the same activation process to redeem the offer.

5.8. VodaBucks

• Earned VodaBucks will not expire during the Promotion Period, they will accumulate and be available for use until the end of the Promotion.
• You will receive VodaBucks on the MSISDN that you used to perform the goal (Master accounts will not receive VodaBucks earned by child accounts).
• You need to bank newly earned VodaBucks through the "VodaBucks Banking" feature on a monthly basis, on the last day of every week.
• Only "Banked VodaBucks" may be used to transact within the different allowed store offers.
• The Vodacom Loyalty cycle runs from Saturday-Friday and consumers can Bank their Bucks as often as they like during the week. Consumers are to ensure that they bank what they have earned in the weekly cycle before the Friday midnight cut-off. After this, any unbanked bucks will expire.
• Consumers will be notified/reminded to bank their unbanked VodaBucks in time. Clear and concise notifications will be sent to consumers days prior to the expiration of VodaBucks through:

1. Outbound SMS,
2. App notifications,
3. VodaBucks portal available on USSD,
4. VodaPay App.
   • You will be able to view your VodaBucks balance via the following channels:
5. USSD (*133# or *135#); or
6. VodaPay App
   • You will retain your VodaBucks when you migrate to a different price plan, but you will need to opt back into the Promotion in order to access, use or earn more VodaBucks
   • When migrating to a different price plan, you will be opted out of the Promotion and you:
   • Will no longer earn VodaBucks for completing goals.
   • Will retain all VodaBucks collected as part of the Promotion
   • Will retain all rewards you’ve won through the Promotion.
   • Will still receive engagement communications regarding the Promotion, unless you opt out of receiving SMSs for this Promotion specifically.
   • Will retain Vouchers Shared with you through the V-Up Summer Promotion.
   • When you add a new Red Price Plan to your account on a Master Account level, the VodaBucks allocation will go to the Master Account Holder after bill payment, and not to the end user(s).

5.9. Earning VodaBucks

Prepaid Customers:

• Prepaid consumers will earn VodaBucks on voice, data or integrated bundle purchased from Vodacom.
• Prepaid customers will earn VodaBucks instantly as they recharge.
• Earning VodaBucks on personalized goals will be allocated instantly, barring any system delays all VodaBucks allocations will happen within 72 (seventy-two) hours.

Postpaid Customers

• Postpaid customers will earn VodaBucks upon successful payment of their monthly mobile bill, at a rate of 1 (one) VodaBuck for every R10 (ten Rand) paid.
• The bill settlement referenced above is on mobile spend.
• VodaBucks allocation for postpaid consumers will happen once a month upon successful bill payment.
• Fixed & Cloud Service revenue will be excluded for all Vodacom Business corporate accounts – only mobile spend will see allocation of VodaBucks.
• All credit/debit card purchases will be allocated instantly.
• In case of credit or debit card purchases, the number that receives the bundle allocation will receive the VodaBucks allocation instantly.
• All add-to-bill purchases will be allocated as part of month-end allocation based on bill settlement.
• Postpaid consumers will also be able to earn VodaBucks on J4U bundle purchases upon the successful payment of the bill – this will form part of monthly allocation based on bill settlement.
• In addition to the standard VodaBucks earned, Postpaid customers will receive additional VodaBucks based on their tier level. This tier is determined by the customer's current price plan or contract with Vodacom.
• Customers will earn additional VodaBucks according to the following tier structure:

1. Silver Tier – 20% (twenty percent) additional VodaBucks
2. Gold Tier – 30% (thirty percent) additional VodaBucks
3. Diamond Tier – 50% (fifty percent) additional VodaBucks
   • Purchases made using the Add-to-Bill payment method will qualify for the additional VodaBucks allocation based on the customer’s tier.
   • Purchases made via credit card will not qualify for the tier-based bonus and will only earn VodaBucks at the standard rate.
   • Earning VodaBucks on personalized goals will be allocated instantly, barring any system delays all VodaBucks allocations will happen within 72 (seventy-two) hours.

Hybrid consumers:

• Hybrid consumers will earn VodaBucks on any direct purchases through credit and debit cards and other non-traditional means of consuming core products and services (behaviours).
• VodaBucks allocation for Hybrid consumers will happen once a month upon successful bill payment on the in-bundle usage and instantly on all out-of-bundle purchases paid via credit/debit card.
• Fixed & Cloud Service revenue will be excluded for all Vodacom Business corporate accounts – only mobile spend will see allocation of VodaBucks.
• All credit/debit card purchases will be allocated instantly.
• Hybrid consumers will also be able to earn VodaBucks on J4U bundle purchases upon the successful payment of the bill – this will form part of monthly allocation based on bill settlement.
• In addition to the standard VodaBucks earned, Hybrid customers will receive additional VodaBucks based on their tier level. This tier is determined by the customer's current price plan or contract with Vodacom.
• Customers will earn bonus VodaBucks according to the following tier structure:

1. Silver Tier – 20% (twenty percent) additional VodaBucks
2. Gold Tier – 30% (thirty percent) additional VodaBucks
3. Diamond Tier – 50% (fifty percent) additional VodaBucks
   • Purchases made via credit card will not qualify for the tier-based bonus and will only earn VodaBucks at the standard rate.
   • Earning VodaBucks on personalized goals will be allocated instantly, barring any system delays all VodaBucks allocations will happen within 72 (seventy-two) hours.

5.10. Spend VodaBucks In Store

• Customers may redeem their accumulated VodaBucks at selected partner stores by generating a WiCode through the VodaPay app. The value of the WiCode is determined by the customer, subject to the available VodaBucks balance in their account.
• The value of the WiCode must not exceed the total VodaBucks available in the customer’s account at the time of generation.
• WiCodes are generated instantly via the VodaPay app and are valid only at participating partner stores.
• Once generated, a WiCode may be used to make purchases equivalent to its value and is subject to the terms and conditions of the respective partner store.
• This offer is valid only at the following selected partner stores:

1. Nando’s
2. Hungry Lion
3. Kauai
4. Krispy Kreme
5. Vodacom Shop
6. Shell
   • WiCodes are valid for a period of 2 (two) hours from the time of creation.
   • The conversion rate for VodaBucks at the point of sale in-store is 0.05 (i.e., 5 cents per VodaBuck).
   • The generated WiCode is not store-specific and may be redeemed at any of the participating partner stores listed above.
   • You will not be able to share/transfer Wicodes on the Vodapay App.
   • In the event that a WiCode expires, the corresponding VodaBucks will be returned to the customer’s account. The customer will be required to generate a new WiCode to proceed with a purchase.
   • The value of the WiCode will be deducted from the customer’s bill at the point of sale.
   • Customers have the option to cancel the WiCode via the VodaPay app. Upon cancellation, the VodaBucks will be returned to the customer’s account.
   • There is a minimum of 50 VodaBucks required to spend in Store. Customers may use their VodaBucks provided they have a sufficient balance to cover the value of the WiCode generated.
   • If the bill at Point of Sale is less than the Wicode created, the customer will not forfeit the difference. The Vodabucks difference will be reimbursed to the customers Vodabucks balance.

5.11. VodaStore

• All Vodacom customers can use their VodaBucks to purchase from the VodaStore within the V-Up Summer menu on USSD or VodaPay.
• You are able to purchase products and services through different payment methods. In the VodaStore, payment methods include:

1. Credit card payments;
2. Airtime (On bundle related purchases)
3. VodaBucks only; and/or
4. Combination of VodaBucks plus credit/cheque card
   • Partial payments are allowed within the VodaStore but will be governed in line with the VodaBucks Rewards Programme rules (i.e. payment options of products and services within the VodaStore remain at the discretion of Vodacom, with the only universal payment option being VodaBucks)
   • VodaBucks combination with cash/credit or cheque payment will always be presented.
   • You will be able to redeem VodaBucks on selected items in the VodaStore at a redemption rate set in line with the VodaBucks Rewards Programme rules as set by Vodacom at its discretion.
   • The items sold in the VodaStore include physical goods and coupons.
   • Items available for purchase in the VodaStore are subject to availability and offerings are subject to change. If you purchase/order an item that is not in stock (and no replacement is possible), we will inform you within seven (7) working days and you will receive a full refund.
   • Items available through the VodaStore are detailed in the product description. Any additional items or features included in the product image are not included in the purchase. Once you have made a purchase, you will receive a notification SMS which will stipulate which of our strategic partners will fulfil the order.
   • Most items offered in the VodaStore are not owned by Vodacom and are provided by a network of strategic partners. Due to this and where necessary, you will be required to direct any product queries or complaints to the relevant partner accordingly.
   • VodaStore delivers within the borders of South Africa.
   • Deliveries take place on weekdays (Monday to Friday), between 08h00 and 17h00.
   • Items will be delivered within 10 (ten) working days. However, an exact date or time of delivery cannot be guaranteed and VodaStore and/or Vodacom will not be held liable for any costs related to late delivery.
   • Coupons bought on the VodaStore are sent via SMS directly to your designated cellular phone number and therefore won't be delivered to a physical address as per physical merchandise.
   • When purchasing an item, you need to ensure that the correct delivery address and contact details are provided to ensure a smooth delivery process.
   • You will receive an SMS detailing when the delivery will take place. It is your responsibility to ensure that you, or someone else, will be available to receive the item at the address provided. If the courier cannot get hold of you at the delivery address, on 2 (two) separate occasions, the order/s will be cancelled and a refund will be initiated. Please note that VodaStore and/or Vodacom will not be held liable for damages to the item when opening or using the item.
   • Items purchased through the VodaStore may be returned at no cost and will be fully refunded in the following circumstances:
5. Incorrect item/s delivered
6. Item/s is damaged before or during delivery
7. No correct size available for the required item/s bought
8. Item/s is defective due to factory fault
   • If the item is unwanted, it can still be returned and refunded, however, you will incur the cost of the courier. The refund will be processed and refunded into your account between 7 (seven) to 14 (fourteen) working days.
   • VodaStore and/or Vodacom cannot guarantee a replacement of damaged items or correctly sized clothing items. When replacements are unavailable, you will be notified and a refund will be processed within 7 (seven) working days.
   • You have 7 (seven) working days from the date of delivery to log the return. VodaStore and/or Vodacom will not accept any returns after 7 (seven) days.
   • To log a return, you will need to contact Customer Care on 082 135. A Customer Care agent will then contact the courier (RAM or respective courier company where fulfilment was done by our partners) to collect the item/s from you within 7 (seven) workings days, depending on your selected return option. Please note that no refunds will be made for coupon (purchases) that had a validity period which have subsequently expired.
   • Returns will only be accepted by the VodaStore and/or Vodacom if the item is in the following condition:

• Original condition upon delivery
• Unused or unopened
• In or repackaged in its original packaging
  • Upon collection, VodaStore and/or Vodacom has the right to refuse an item that does not meet the above conditions.
  • If the item is in a suitable condition to be returned, your VodaBucks will be returned to your Banked VodaBucks wallet from which the purchase was made. This will take up to 7 (seven) business days from when the courier company confirms and accepts the return.
  • Flights and holiday packages purchased through the VodaStore cannot be returned or refunded. VodaStore and/or Vodacom is not liable for any costs incurred due to cancellation or changes to booking dates.

5.11. Convert VodaBucks to Cash

• Customers can convert your VodaBucks to cash in the VodaPay App
• VodaBucks which are converted into cash is paid into the VodaPay wallet, and can be paid into the Entry wallet, Lite wallet, Essential wallet or Pro wallet.
• Customers can convert a maximum number of 10 000 VodaBucks (VB) at 5 (five) cents in a single transaction per day.
• Customers are not allowed to perform more than two convert-to-cash transactions per day.
• If a customer’s account has been frozen, or if the amount breaches the VodaPay wallet limits, any attempt to convert VodaBucks to cash will be unsuccessful.

5.12. Sharing Vouchers

• You can only share Vouchers that are Partner originating or Generic Vouchers.
• You can share Vouchers on these participating channels:

1. USSD (*133# or *135#); or
2.  
   • You can share vouchers with all Vodacom customers (Prepaid, Top Up and Postpaid)
   • You can only share vouchers with a recipient that has opted into V-Up or the VodaBucks Rewards Programme, for additional details please refer to the rewards programme terms and conditions. https://www.vodacom.co.za/vodacom/terms/vodacom-rewards-programme
   • You cannot share vouchers with a non-Vodacom customer.
   • Vouchers can only be shared up to 10 (ten) times a day.
   • Resharing of partner originating vouchers is not allowed, these vouchers can only be shared once.
   • The sharing recipient can only receive a maximum of 20 (twenty) different vouchers per day.
   • Once you have elected to share a Voucher and the sharing has been completed successfully, you cannot get the Voucher back.
   • Once you have shared Vouchers, you will receive a SMS confirmation, the recipient will also receive a SMS confirmation and the details of Vouchers shared as well as the cell phone number of the donor.

6. Rewards and Prizes

All pictures and images of products and/or rewards displayed are for illustrative purposes only. Details of a reward are stipulated in the description. Any additional items or features included in the product image are not included.

6.1 Coupons and Vouchers

• Coupons are sent via SMS directly to the participating cell phone number and therefore will not be delivered to a physical address.
• Coupons cannot be transferred or redeemed for cash, and they expire after a certain period of time, which will be communicated via SMS. Coupons are for once-off use only. The entire value of the coupon should be used on the first purchase, any value that is not used, will be forfeited. In addition to this, Vodacom reserves the right to terminate or expire coupons at any time and at their own discretion.
• If there are any issues regarding a coupon not being received, please call Customer Care on 082135 and ask to be transferred to the Loyalty Call Centre. Once the issue has been resolved, you will receive your correct coupon within 7 (seven) working days.
• Many of the rewards that are up for grabs in the V-Up Summer Promotion are not owned by Vodacom and are provided by a network of strategic partners. Due to this and where necessary, you will be required to direct queries or complaints to these partners accordingly. Redemption of coupons will be governed by the terms related to the specific offer and/or partner.

6.2 Voice, Data, and SMS bundle rewards

• Voice, social media, SMS and data bundle rewards will be allocated immediately to Prepaid, Postpaid and Top-Up customers.
• Bundles will be available to use from allocation and will expire as per the bundle validity period stipulated in the SMS.
• Unused reward bundles will expire and there will be no carry-over or refund, with the exception of data bundles where applicable.
• Reward bundles cannot be transferred to other customers.
• Any usage that falls outside the specified usage period or after the bundle is depleted, will be billed at the applicable price plan rates of the customer.
• Vodacom voice minute bundles will specify usage, whether for Vodacom to Vodacom (VC-VC) calls or calls to any South African Network (any network).
• The following call types are excluded from the Vodacom voice minute bundles:

1. Conference and video calls to other networks;
2. Call Sponsor: International & roaming calls, Premium rated calls;
3. Value Added Service (VAS) Calls;
4. Call Forwarding;
5. Directory Enquiry;
6. Reconnect Calls;
7. Reverse Charge Calls
8. General Through Connect (to other networks);
9. Service calls; and
10. Message forwarding.
    • Vodacom SMS reward bundles can be used for sending SMS to national destinations includingSMS to emailbut cannot be sent to international or premium-rated numbers or services. 1 (One) SMS is equivalent to 160 (one hundred and sixty) characters, including spaces.
    • Data sessions initiated within the specified usage period but terminated outside of the period will deplete from the data reward bundle until the last minute of the stated bundle validity period; and the remainder of the session will be billed from an existing active data bundle; or at the specified out-of-bundle rate applicable to the applicable price plan of the customer. Out-of-bundle data charges will only apply to customers who have opted-into out-of-bundle data charges.
    • Prepaid and Top-Up customers converting to Postpaid price plans or vice versa will not be able to retain their allocated voice minutes, data or SMS reward bundles once the conversion is successfully completed.

6.3 Grand Prizes

• When you play Daily V-Up, V-Up Achiever and V-Up Exclusive you stand a chance to win grand prizes.
• All pictures and images of products and/or rewards displayed are for illustrative purposes only. Details of a reward are stipulated in the description. Any additional items or features included in the product image are not included.
• If a selected winner is unable to accept the prize for any reason, the prize will be forfeited and awarded to the next qualifying entrant selected in accordance with the competition rules.
• The following Grand Prizes are available to be won:
  • Million Rands Cash Prize – 2 winners each month, totalling 8 (eight) winners over the Promotion period.
  • VodaBucks Millionaire – 25 (twenty-five) winners each month, totalling 100 (one hundred) winners over the Promotion period.

1. The Vodabucks won as part of the VodaBucks Millionaire Prize will be valid for 3 (three) months from time of allocation.
2. Customers can convert a maximum number of 10 000 (ten thousand) VodaBucks (VB) to cash at 5 (five) cents in a single transaction per day.
   • NXT LVL Vodabucks Millionaire – 4 (four) winners over the Promotion period. To be eligible for the competition, customers must be:
     • NXT LVL registered
     • Join the NXT LVL Rewards platform
     • V-Up Daily
     • Buy the Super Content Bundle (25GB for R69, valid 7 days) available on *128# or the VodaPay App
3. In addition, NXT LVL is collaborating with the KwaZulu-Natal, Gauteng South, and Gauteng North regions to drive the campaign. Each region will give away one PlayStation 5 Disc Slim valued at R11,799 (eleven thousand seven hundred and ninety-nine rand) to a winner as an additional prize.  The total cost of the additional prizes is R35, 397 (thirty-five thousand three hundred and ninety-seven).
4. Fuel for a Year with Shell – 10 (ten) winners each month, with 40 (forty) winners in total during the Promotion Period.
   1. Winners will receive a once-off fuel voucher valued at R12,000 (twelve thousand rand). The voucher may be redeemed against multiple transactions. After each purchase, a new WiCode will be issued, reflecting the updated remaining balance
   2. Vouchers will be allocated to all confirmed winners and communicated via SMS or WhatsApp to the mobile number provided during entry.
   3. The voucher will have a 12-month validity period from the date of issue.
   4. Vouchers are non-transferable and cannot be exchanged for cash.
5. Groceries for a Year with Spar – 10 (ten) winners each month, adding up to 40 (forty) winners during the Promotion period.
   1. Winners will receive a once-off grocery voucher valued at R12,000 (twelve thousand rand). The voucher may be redeemed against multiple transactions. After each purchase, a new WiCode will be issued, reflecting the updated remaining balance.
   2. Vouchers will be allocated to all confirmed winners and communicated via SMS or WhatsApp to the mobile number provided during entry.
   3. The voucher will have a 12-month validity period from the date of issue
   4. Vouchers are non-transferable and cannot be exchanged for cash.

• Shopping for a Year with Ackermans – 10 (ten) winners monthly, 40 (forty) winners in total during the Promotion Period.

1. Winners will receive a once-off shopping voucher valued at R12,000 (twelve thousand rand). The voucher may be redeemed against multiple transactions. After each purchase, a new WiCode will be issued, reflecting the updated remaining balance.
2. Vouchers will be allocated to all confirmed winners and communicated via SMS or WhatsApp to the mobile number provided during entry.
3. The voucher will have a 12-month validity period from the date of issue
4. Vouchers are non-transferable and cannot be exchanged for cash.

• Million Megs – 10 (ten) winners per month, with 40 (forty) winners overall during the Promotion Period.

1. Winners will receive 90GB of data per month for a period of 12 (twelve) months.
2. The data will be allocated to the winner’s cell phone number.
3. Each monthly data allocation will have a standard 30 (thirty) day validity period

7. Grand Prize draw dates

There will be one Grand Prize draw held each month on the following dates:

• Draw 1: 03 November 2025 (entries from 00:00:01 on 29 September 2025 to 23:59:59 on 31 October 2025)
• Draw 2: 01 December 2025 (entries from 00:00:01 on 01 November 2025 to 23:59:59 on 30 November 2025)
• Draw 3: 05 January 2026 (entries from 00:00:01 01 December 2025 to 23:59:59 on 02 January 2026)
• Draw 5: 09 February 2026 (entries 00:00:01 from 03 January 2026 to 23:59:59 on 06 February 2026)
• NXT LVL (entries from 00:00:01 01 December 2025 to 23:59:59 23:59:59 on 06 February 2026)

8. Publication of winners’ details

• Winners will be asked to consent in writing(or telephonically)to their image and/or likeness being used and published by Vodacom in connection with the Promotion for a period of 12 (twelve) months after they have been announced as winners. The winner may decline the use of their image and/or likeness by Vodacom.
• If you win and agree to have your details published, your name and location may be displayed on the Vodacom website, Vodacom social media channels, Vodacom partner channels and/or on screens and in-store TVs within Vodacom-approved sales channels.