Vodacom

FAQs

Spend in store

This is a brand-new feature where you can spend your VodaBucks at selected partner stores. It’s a quick and easy way to get more value from your rewards.

How do I access it?

The spend in store feature is available exclusively on the VodaPay app, which you can download on your devices app store.

How does it work?

The spend in store feature is available exclusively on the VodaPay app, which you can download on your devices app store.

What are the minimum and maximum amounts I can spend in store?

The minimum spend is VB100 and the maximum spend is VB5,000.

Which partners are part of spend in store?

You can spend your VodaBucks in store at the following partners:

Vida e Caffe
Shell
Kauai
Nando’s
Kripsy Kreme
Vodacom Shops
Ackermans
Hungry Lion

Can I split the payment between VodaBucks and another method?

Yes. You can pay part of your purchase with VodaBucks and the rest with cash, card or any other accepted payment method.

What if I don’t use the full amount on my purchase?

Yes. You can pay part of your purchase with VodaBucks and the rest with cash, card or any other accepted payment method.

How many times per day can I use spend in store?

You can spend VodaBucks in store 2 times per day. If you create a wiCode but don’t scan it, it won’t count towards your daily limit.

How do I check my VodaBucks balance?

You can spend VodaBucks in store 2 times per day. If you create a wiCode but don’t scan it, it won’t count towards your daily limit.

What if I return an item purchased with VodaBucks in store?

You can return items purchased with VodaBucks. Any refunds for items purchased with VodaBucks will be processed in VodaBucks.

How long is my wiCode valid for?

Each wiCode is valid for 2 hours from the time you create it. If it expires, the VodaBucks will be added back to your balance and you’ll need to create a new wiCode in order to complete your purchase.

Can I cancel a wiCode?

Yes, you can cancel a wiCode on the VodaPay app. Once cancelled, the VodaBucks will be added back to your balance.

Can I share my wiCode with someone else?

No, wiCodes are non-transferable and can only be used by the account holder.

Can I create multiple wiCodes at once?

No, you can only create one wiCode at a time. You’ll need to use or cancel your current wiCode before creating a new one.

Earn in Store

What is "Earn in Store"?

Earn in Store is a feature that allows customers to earn Vodabucks when they make purchases at participating stores, when using their Vodabucks to pay for their full/portion of their bill in store.

Which stores can I Earn Vodabucks At?

Vida e Caffe
Kauai
Shell
Ackermans
Hungry Lion
Vodacom Shop
Krispy Kreme

How do I earn Vodabucks when spending in store?

Vodabucks are earned based on the Vodabucks value you spend in store.

Do I earn Vodabucks when paying with cash or card?

No, Vodabucks are only earned when you spend your banked Vodabucks in selected participating partner store. Purchases made with cash, card, or other payment methods do not qualify for Vodabucks earnings.

How much Vodabucks do I earn per transaction?

Customers earn 10% of their Vodabucks back on the Vodabucks spent in participating Partner stores.

Can I earn Vodabucks on all purchases including those made on the Vodabucks Store through the Vodapay App?

No, this feature is only available when a customer spends their Vodabucks at selected Partner stores – it is also only available in store, and not any online purchases.

Is there a limit to how many Vodabucks I can earn in store?

Your earn capability is directly linked to the spend limits in store. Please see Spend FAQs.

When will the Vodabucks I earn be credited to my account?

Vodabucks earned in store are instantaneous or within 24 hours. Check your balance on the Vodapay app or on USSD by dialling *135#.

Can I earn Vodabucks on discounted or promotional items?

Yes, as long as you pay with Vodabucks in store, you can earn Vodabucks even on discounted items.

What happens to my VodaBucks if I return an item I earned them on?

If you return an item, the VodaBucks earned from that transaction will be reversed. You will receive a partial refund in VodaBucks, slightly less than what you originally spent, to account for the VodaBucks you earned.

What if I don’t receive my earned Vodabucks?

Vodacom is not liable for Vodabucks not earned due to technical failures, app errors, or incomplete transactions. If you believe Vodabucks were not credited correctly, please contact Customer Care on 082135.

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Spend in store FAQs | Vodacom

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