Terms and conditions

1. Vodacom reserves the right to suspend the service in the event of suspected abuse where non-compliant devices as specified by the regulating body ICASA are being used on the Vodacom network
2. Vodacom reserves the right to amend these terms and conditions and where such change is material Vodacom shall provide its customers with reasonable prior written notice before implementing such change’
3. The Large data contracts will be available for Top Up and Contract customers
4. The Large data contracts are available as either a new contract or as an upgrade
5. The Large data contracts will only be available as 12-month, 24-month, 30-month and 36-month contracts
6. The Large data contracts will be billed monthly for the total subscription amount, including device costs if applicable, as well as any other VAS services, bundle purchases or out of bundle usage.
7. After the initial contractual period has been completed (12, 24, 30 and 36 months), the contract will continue a month-to-month basis
8. Customers may terminate their large data contract during the Initial Period after activation or Renewal Period when the contract is applicable for an upgrade by giving Vodacom at least 20 (twenty) business days’ notice in writing. This kind of termination is categorised as an early cancellation.
9. The early cancellation of a large data contract will be subject to payment of a reasonable premature cancellation charge, determined by Vodacom, and customers will have to pay all outstanding amounts in respect of the Services and/or Apparatus related to the Services, if applicable. For more information please see - https://www.vodacom.co.za/vodacom/shopping/cancel-contract
10. In the instance that a customer cancels their contract the cancellation should only be processed after 30 days. Customers will be allowed to use any remaining data bundles but not allowed any new bundle purchases from the day that the cancellation is initiated.
11. Customers that are on large data contract packages will be able to do a SIM swap
12. Large data contracts will be subject to standard credit vetting rules
13. The Large contract data allocations will have a validity of up to 60 days, or up until the end of the calendar month following the month of data allocation. i.e., Allocation is applied on the 1st of July; data is valid up until and including the 31st of August at 23:59.
14. All data used will be applied first against oldest active carried over unused bundles and thereafter against the most recent allocation of bundles.
15. All unused data at the time of bundle expiry will be forfeited.
16. Large data contracts will have an out-of-bundle rate of 44c. After the contract data allocation is depleted and there are no other active data bundles in the customer’s account data usage will be blocked. Customers will be allowed to use out of bundle data only if they opt into out of bundle charges.
17. All Large data contracts will not have SMS, MMS and Voice services enabled:
    1. Incoming SMS, MMS and Voice calls will be allowed.
18. Customers on Large data contracts will be allowed to purchase multiple additional data bundles.
19. Additional bundles purchased on the Top Up Large data contracts will have the associated cost of additional bundles purchased deducted from the customers airtime where funds are available. If no funds are available in the customer’s airtime, no bundles can be purchased.
20. Additional bundles purchased on the Post-paid billing option will have the associated cost of the additional bundles purchased added to the customer’s bill.
21. Night Owl data will be valid for all large data contracts
22. The monthly Night Owl data allocations will be valid for a period of 30 days
23. All customers on large data contracts will receive their data usage notifications via online channels and an alternative number
24. All customers on large data contracts can transfer data bundles to other customers who are also on large data contracts.
25. The data balances associated with the large data contracts will be displayed via a summary and detailed view on the following channels:
    1. Vodacom Online
    2. Customer Care systems
    3. Tobi
26. Customers on Large data contracts can migrate to any other price plan contract option
27. Downward migrations will be applicable to a downward migration fee
28. Upward migrations will have no migration fee applicable to them
29. The following migration terms are applicable:
    1. Migrations between Postpaid contracts are effective immediately.
    2. All other migrations will be pended until the end of the month and the new price plan will only take effect at the beginning of the next consecutive calendar month.
30. The successful migration into another package will always continue for contractual period the customer signed up to
31. Data Sharing SIM cards cannot be added to large data contracts.
32. All Large contract data allocations cannot be used for roaming
33. Large data contracts are available in the following sizes: