Prepaid Monthly Recurring Bundles Terms and Conditions

Prepaid Monthly Recurring Bundles

Terms and Conditions

  1. You can only have one recurring bundle paid-for with airtime and one recurring bundle paid-for via credit card active at a time.

  2. You can cancel your recurring bundle 3 days prior to your next allocation.

  3. Recurring bundles paid via credit will be cancelled if payment fails.

  4. Should you have insufficient airtime balance to cover the cost of your recurring bundle, Vodacom will attempt to deduct the cost of the bundle from your airtime for 60 consecutive days. Should all attempts fail, your bundle subscription will be cancelled.

  5. If you purchase another recurring bundle before the expiry date , your existing balance will be added to your new bundle  (should the additional bundle be of the same or higher allocation of the existing bundle) and the allocation date of your new bundle shall come into effect. 

  6. These bundles are valid for 30 days. Any unused data from this bundle upon expiry will be rolled over free of charge for the next 30 days in the following scenarios:

    1. If on the 30th day, your bundle gets successfully renewed on time and the next recurring bundle is allocated successfully;

    2. If you migrate to a bundle of a larger size. In this instance, the migration should occur immediately; and

    3. if you re-purchase your Bundle.

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Prepaid Monthly Recurring Bundles
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Prepaid Monthly Recurring Bundles
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Health Insurance

VODASURE HEALTH
Your health is our priority.

Your health is our priority. That is way we provide you with easy access to essential medical services. We offer you with 14 specialised medical assistance services. Now you and millions of South Africans can have medical professionals at your fingertips for just R29.77 a month.

ONLY R29.77 PER MONTH
How it works

Who we cover: Vodacom Contract customers for only R29.77 per month
You get: Emergency medical assistance when you need it 24 hours a day, 7 days a week.

BENEFITS

What’s in it for you?

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GP and specialist discounts

Discounts of up to 20% off private healthcare. Easy telephonic access to 14 specialists and medical services.

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Medical transportation

Private ambulance transporting to the nearest medical facility.

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24-hr Medical & telemedicine

Medical advice from doctors and nurses whenever you need.

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Gender-specific health services

Expert gender-specific medical advice. A team of professionals for all your needs.

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Trauma and bereavement

One-on-one counseling with a qualified professional in all official languages

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Drug information

Advice for members on and affected by drugs

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Chronic Disease

Advice for members with chronic illnesses and other conditions

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Emergency response

We will know where you are at the push of a button

A COMPREHENSIVE SUBSCRIPTION-BASED FEE

For R29.77 per month

GET PEACE OF MIND

Three easy steps to secure VodaSure | Health

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1. Call centre

Simply click on the 'call 082 135'
button to talk to a call centre agent.

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2. Chat in a language of your choice

Access our call center for medical services
in all 11 official languages.

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3. Get assessed

A nurse will assess and refer you
to a doctor if required.

CALL ME BACK

Complete the form below
and we'll call you back.

 

Affordable medical services

VodaPay Health Cover

Call us at 082 135

Read the Vodacom Insurance Company Limited Privacy Notice here and PAIA Manual here.

Page Description
Looking for affordable health insurance? VodaSure provides you with 14 specialised medical assistance services and 24 hour access to medical help for just R29.77 a month. Find Out More Now
Page Title
Health Insurance By VodaSure | Vodacom
Keywords
medical transportation, telemedicine, medical insurance, medicare for all, health insurance plans, affordable health insurance
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/vodacom/services/insurance/health-insurance

Family Funeral Cover

FUNERAL COVER FROM ONLY R64 PER MONTH

Get peace of mind for your family

Do you need funeral cover that offers you expert financial, emotional or practical legal support?


Get funeral cover of up R50,000

You can also access added benefits to help you navigate the emotional and administrative burden of losing a loved one. 

 

ADD OPTIONAL EXTRAS FROM R10 PER MONTH

Practical funeral assistance

Body repatriation

We cover the cost to transport the body anywhere in South Africa

Funeral Support Package

Receive a R500 Mastercard, R300 airtime, & assistance with government forms, plus 24/7 funeral planning, trauma counselling, & personal support.

Data rewards

Vodacom customers can receive up to 1GB of discounted data per month

Vodasure Funeral Cover Benefits
VODASURE SPECIAL OFFERS

How to save with VodaSure Funeral Cover

DOWNLOAD VODAPAY

40% Discount

VodaPay is for everyone. Download it now for a 40% discount on Funeral Cover! 

APPLY ONLINE

30% discount

Continue now for a 30% discount on Funeral Cover monthly premiums

VALID CLAIMS PAID IN 24 HOURS

How to submit your claim

Call or email

Call 082 178 00 or send an email to [email protected]

Submit documents

A claims consultant will help you with the documents you need to submit.

Claim paid in 24 hours

Successful claims paid within 24 hours of submitting all required documents.

CUSTOMER STORY
Families we’ve helped

Like many South African families, Zanele turned to VodaSure Funeral Cover to care for her loved ones.

Vodasure Funeral Cover Testimonial
CALL ME BACK

Complete the form below and we'll call you back.

 
FAQs

What you need to know...

When will my cover start?

You are covered immediately for accidental death, after we receive your first premium. Cover for death as result of natural causes, such as a heart attack, starts six months after policy commencement date.

How can I pay for my premium?

Yes, refunds can be easily managed through our merWe offer two forms of payment - you can either choose to pay your premium via a debit order or, if you are a Vodacom post-paid customer, you can choose to add your premium to your Vodacom bill.chant portal, giving you full control over the process.

How do I make changes to my funeral cover?

You can make changes to your funeral cover by calling our servicing department on 082 178 00.

What happens if I miss a premium?

If your recurring debit order is unsuccessful, you have two options available to still make payment within the month:

  • You can call our servicing department on 082 178 00 to arrange a special debit.
  • You can use your EasyPay or Pay@ references to make payment at most major retailers.

If we still aren't able to collect a premium for the month, you will enter your 30-day grace period and we will attempt to double debit you in the next month. If this is still unsuccessful, your cover will lapse.

Page Description
Funeral Cover from Vodacom is an affordable family funeral policy that pays out up to R75 000 when you or any of your family members die.
Page Title
Funeral Cover For You & Your Family | Vodacom Insurance
Keywords
Family Funeral Cover, Vodacom insurance, funeral expenses, contract, beneficiaries, 24-month deals
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/vodacom/services/insurance/funeral-cover

Life Cover

VODASURE | LIFE COVER
Life Cover, your trusted network.

A cash lump sum to help you take care of your family when you are no longer around.

FROM ONLY R92* PER MONTH
How it works

Who we cover: Individuals with valid South African Identity Documents between the ages of 18 and 60. Available to customers on any network provider
You get: Up to R1.5 million life cover with premiums starting at just R92* per month.

WHY CHOOSE US

Four reasons why you need VodaSure | Life Cover

With VodaSure | Life Cover from your trusted network, you can take comfort 
knowing your family's needs will be taken care of when you're no longer around.
Pay less for great value*

Enjoy affordable premiums starting from as little as R92* per month for up to R1.5 million cover.

No medical exams or blood tests

Get Life Cover without a full medical exam or blood tests.

Covered for life

Keep your monthly premiums up to date to ensure that your policy remains active for the duration of your life.

Instant cover for your family

Immediate R50,000 payout to help your family pay for funeral costs.

From only R92* per month

Get covered and receive additional benefits. Terms and Conditions apply.

REQUIREMENTS

What you need to get life cover

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Citizenship

You must have a valid South African Identity Document.

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Legal age

You must be between 18 and 60 years of age to apply for cover.

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Available to

Customers on any network provider - you don't have to be a Vodacom customer.

How does a beneficiary claim?

When you pass away, your beneficiary will need to provide us with the relevant documentation so that we can settle the claim quickly and efficiently.
Call us 082 124 or email [email protected]

BENEFITS

Get more with VodaSure | Life Cover

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BENEFIT 1
Optional cash back benefit

You can choose to have 20% of the value of the premiums paid back in cash after paying 5 years of consecutive premiums.

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BENEFIT 2
R50 000 immediate funeral payout

To make things easier at this time, an immediate payout is made available to your family to assist with funeral costs. The remainder of the policy will be settled upon a successful claims process.

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How to submit a claim

  • 01
    Call or email

    Call us on 082 124 or send us an email to [email protected]

  • 02
    Complete and submit your claim

    A claims consultant will guide you through the claims process with the required documentation.

  • 03
    Receive your payout

    We'll finalize and pay out a valid claim after reviewing all the required documentation. There is an R50 000 immediate pay-out benefit on death to assist with funeral costs, planning and counseling.

FAQs

Got questions? We’ve got the answers.

    Your cover starts immediately for death as a result of an accident and after having this cover for three months, you will be covered for death from natural causes such as a heart attack.

    Yes, you can increase your cover by contacting VodaSure | Life Cover at 082 124.

    If you are travelling, please note:
    The life assured must inform VodaSure | Life Cover in writing of any travel outside the borders of South Africa. The Underwriting Department will advise whether the client will enjoy cover in the applicable country or whether they will exclude cover for that country. There is a total travel exclusion to countries which are deemed high risk, i.e. you will not be covered in these countries.

    These are listed below:

    • Afghanistan
    • Burkina Faso
    • Burundi
    • Central African Republic
    • Chad
    • Iraq
    • Libya
    • Mali
    • Mauritania
    • Niger
    • Somalia
    • South Sudan
    • Syria
    • Venezuela
    • Yemen

    Your beneficiaries will learn about this policy if you tell them about it. The insurer will not under any circumstance contact your beneficiary or make them aware of the policy while you are still alive. The insurer will only contact the beneficiary upon notification of your passing. It is important to let your loved ones know about your policy so that they can know to claim and avoid any delays in claim payment.

    Life Cover is not limited to death as a result of sickness, but also covers you for death due to accidents or acts of violence against you. As a young person, you might not be married or have your own family to worry about. However, you may still be financially responsible for your parents, siblings, extended family, etc. Who will support them when you are no longer there?  Having Life cover gives you the peace of mind that your loved ones will be taken care of. Life Cover is generally cheaper when you start young.

    Funeral cover is meant to cover the immediate costs associated with a funeral. Life Cover is meant to take care of the ongoing day to day needs of your family beyond the funeral. This is why Life Cover offers much high cover amounts which can be used to buy groceries on ongoing basis, pay your children's school fees or settle debts, like your house/car loan. Life Cover is relatively cheaper than Funeral Cover because the premiums are calculated based on your risk profile. Instead of taking out multiple funeral covers which may be more expensive, rather determine the needs of your family, i.e. how much is needed for funeral costs and ongoing expenses after your passing. Once determined, take up suitable cover to cater for your needs.

    Some Life Cover providers, like Vodacom, offer a portion of your total cover as an immediate cash payout to assist with funeral expenses. If the immediate cash payout is adequate to cover your cover funeral expenses, then additional funeral cover may not be necessary.  However, Life Cover only covers you. If you will be required to contribute towards your family's funeral expenses, then you'll need to take out Funeral Cover to cover them.

    Read the Vodacom Life Assurance Company Limited Privacy Notice here and PAIA Manual here.

    Page Description
    Take out a Vodacom Life Insurance policy of up to R10 million which will secure your loved ones’ future so that they never miss out on once-in-a-lifetime opportunities.
    Page Title
    Life Cover | Vodacom Insurance
    Keywords
    Life Cover, Life assurance, insurance, Vodacom contract, beneficiaries, 24-month contract deals
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    /vodacom/services/insurance/life-cover

    Legal Cover

    VODASURE | LEGAL COVER
    Legal assistance is just a call away

    Be prepared. Don't be caught without legal advice when you need it the most. With VodaSure | Legal Cover you'll have access to the legal experts you need to help with your complex civil, labour and family legal matters.

    FROM R3.45* PER MONTH
    Here’s what’s included

    Telephonic assistance: Civil, Criminal, Labour and Family Law
    Additional benefits: Access to a Legal Library of documents for just R3.45* per month

    BENEFITS

    What’s in it for you?

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    Telephonic Legal Advice

    Expert legal advice is just a phone call away
     

    • Civil Law Challenges - Contracts, insurance, consumer disputes
    • Criminal Law - Bail or when criminal charges are laid against you
    • Labour Law - Unfair dismissal, employment contracts, CCMA disputes
    • Family Law - Divorce, maintenance, custody, will disputes
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    Preferential Rates

    Gain access to accredited legal practitioners
     

    • Legal assistance beyond the telephone
    • Referral to an accredited legal professional
    • Preferential rates on referral
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    Access to a Legal Library

    Through the legal library you can access:
     

    • Basic last will and testaments
    • Employment contracts
    • Contracts of sale
    • Rental agreements
    • Debt acknowledgement
    VodaSure

    Here’s how it all works

    • 01
      Activate the service

      SMS 'Legal' to 31118.

    • 02
      How we'll charge

      R3.45 will be billed monthly to your Vodacom account. To deactivate at any time, SMS 'Stoplegal' to 31118.

    • 03
      Use the service

      Call 082 17 800 for service between 8:00 and 16:30 for expert legal advice on the telephone. There is no limit on the number or length of calls.

    WHY CHOOSE US

    Four reasons why you need VodaSure Legal Assist

    Legal assistance is expensive

    Legal advice is expensive and derail your financial plan if you are unprepared. VodaSure Legal Assist gives your affordable access to legal advice.

    Legal disputes are complex

    The law is complicated. You need an expert to simply your legal process. VodaSure Legal Assist simplifies the legal process.

    Legal issues are unpredictable

    Legal challenges can strike at any time. Make sure that you are prepared for any eventuality with VodaSure legal Assist.

    Legal experts nationwide

    From Cape Town or Polokwane, you can access expert advice anywhere in the country, with a network of experts countrywide.

    From only R3.45* per month

    Get covered and receive additional benefits. Terms and Conditions apply.

    FAQs

    Got questions? We’ve got the answers.

      With VodaSure Legal Assist you'll have access to the legal experts you need to help with your complex civil, labour and family legal matters.

      All services are rendered by qualified legal advisors via LAW FOR ALL's call centre and will be coordinated by LIPCO Group (Pty) Ltd.

      Legal assistance is limited to business hours only (Monday - Friday 08h00 - 16h30, excluding public holidays). Call centre hours and number is 082 17800.

      CONTACT US

      Have a query? Get in touch

      Monday - Friday:08:00 AM to 4:30 PM
      Weekends and Public Holidays:09:00 AM to 2:00 PM

       

      *Vodacom Legal Cover is underwritten by Vodacom Insurance Company (RF) Limited and administered by LIPCO Business (Pty) Ltd is an authorised Financial Services Provider (FSP 43170)

      Read the Vodacom Insurance Company Limited Privacy Notice here and PAIA Manual here.

      Page Description
      With VodaSure Legal Assistance you’ll have access to the legal experts to help with your complex civil, labour and family legal matters.
      Page Title
      VodaSure Legal Assist
      Keywords
      legal assistance, legal help, legal aid, Vodasure, civil law, legal assist family law
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      /vodacom/services/insurance/legal-assist

      Contract Cover

      VODASURE | CONTRACT COVER
      Helping you stay connected

      A hassle-free insurance cover that takes care of your Postpaid or Top Up contract expenses in the event of your death.

      FROM R9.99 PER MONTH
      How it works

      You get: Postpaid or Top Up contract expenses paid, plus R5 000 to your beneficiary. 
      Who we cover: Vodacom Contract or Top Up customers for just R9.99* per month

      BENEFITS

      What’s in it for you?

      Cover in the event of your death

      Any outstanding balance on your Vodacom Contract is settled by us, and an additional R5000 is paid to your beneficiary.

      Convenient monthly payments

      For your convenience, premiums are added to your monthly cellphone bill.

      One affordable premium for all plans

      You will only pay one premium of R9.99 regardless of the price plan that you're on.

      Easy claims process

      To process your claim, we require a certified death certificate and ID copy.

      GET PEACE OF MIND

      How to get VodaSure | Contract Cover

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      Buy a device online

      You get Contract Cover 
      with your new device

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      In store

      Visit your nearest 
      Vodacom shop

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      How to submit a claim

      • 01
        Email claims department

        Your chosen beneficiary can email us at [email protected] to lodge a claim.

      • 02
        Send certified documentation

        Certified copy of death certificate and ID of the deceased.

      • 03
        180 days to submit

        Your beneficiary must submit the claim within a maximum of 180 days.

      FAQs

      Got questions? We’ve got the answers.

        Your cover starts immediately

        • If you choose to add insurance when upgrading / buying a new device instore, you get covered as soon as your purchase is complete and you will leave the store insured.
        • If you phone us on 082 1952 to activate the cover, your cover is activated as soon as the application is completed.
        • If you receive a phone call from an insurance sales agent, your cover is activated as soon as the application is completed.

        In the event that you change your contract, your existing contract cover will be terminated and you will have to request that Contract Cover be added to your new contract.

        1. If you should die during the period of insurance, we will pay a lump sum benefit equal to all the subscription fees and device financing costs in respect of the outstanding term of your Vodacom contract. This benefit will be paid to Vodacom (Pty) Ltd in order to fulfil your contractual obligation to Vodacom (Pty) Ltd.
        2. An amount of R5 000 will also be paid  to your beneficiary or to your estate, if a beneficiary is not chosen to assist with any death related costs.
        3. The rights under this policy are limited to your Vodacom contract. This policy cannot be used to protect any person other than you.

        Read the Vodacom Life Assurance Company Limited Privacy Notice here and PAIA Manual here.

        Page Description
        Contract cover is Insurance that covers your phone contract, either Postpaid or Top Up. In the event of your death a lump sum benefit is paid to ensure that your outstanding contract costs are paid for.
        Page Title
        Contract Cover
        Keywords
        contract cover, what is contract cover, how does Vodacom contract cover work
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        Device Insurance

        VODASURE | DEVICE COVER
        Cellphone, laptop and tablet cover

        Devices are not immune to loss, damage or theft. That is why we offer different cover option plans to give you peace of mind at an affordable price.

        FROM R20 PER MONTH
        How it works

        Plan options: Comprehensive / Accidental Damage
        Who and what we cover: New Vodacom devices for Vodacom customers

        BENEFITS

        What’s in it for you?

        Fast replacement

        Lost or stolen cellphone? No need to worry, we replace cellphones within 48 hours through our nationwide network.

        Select a cover that suits your budget

        You can choose whether to insure your device comprehensively (loss, theft and damage) or just for accidental damage.

        Pay less for great value

        Premiums are based on the value of your device and start from as little as R20.

         

        Quick and easy claims process

        Simply visit your nearest Vodacom Shop, or call us on 082 1952.

         

        PRICING

        Select the cover that suits your needs

        Choose what to cover and how to cover it.

        Accidental damage insurance

        This plan includes:
        Cover against any accidental damage
        Device repair
        Device replacement if beyond repair
        Covered worldwide
        Cancel anytime
        from R20 per month
        POPULAR

        Comprehensive cellphone insurance

        This plan includes:
        Cover against loss, damage and theft
        Next-day phone replacement
        Covered worldwide
        Device repair
        Cancel anytime
        from R20 per month

        Comprehensive tablet and laptop insurance

        This plan includes:
        Cover against loss, damage and theft
        Next-day device replacement
        Covered worldwide
        Device repair
        Cancel anytime
        from R20 per month
        ACCIDENTAL DAMAGE

        Accidents happen. Don’t let them affect you.


        Here's roughly how much repairing your device would cost without insurance.

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        icon-crack

        Cracked screen

        R2500+
        If you've cracked your screen, we'll repair or replace it.

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        Water damage

        R500+
        You're covered for any water damage on any of your devices.

        empty-cellphone-vodacom
        icon-mobile

        Touchscreen damage

        R2000+
        In case accidental damage occurs to your touchscreen, we have you covered.

        icon-camera

        Camera damage

        R800+
        If a little accident happens with your camera, we'll fully repair it.

        If it's beyond repair, we'll replace it!

        Quick device claims process

        device-cover-123-process

        Replace a lost or stolen device

        • 01
          Submit a claim

          Go into the nearest store or simply call us at 082 1952.

        • 02
          Track your claim

          To stay up to date with your claim call 082 1952.

        • 03
          Pay the excess and get a new device

          Devices are not immune to loss, damage or theft. That is why we offer different cover option plans to give you peace of mind at an affordable price.

        CALL ME BACK

        Complete the form below
        and we'll call you back.

         

        Affordable device insurance

        VodaPay Device Cover

        Call us at 082 1952

        FAQs

        Got questions? We’ve got the answers.

          Your cover starts immediately

          • If you choose to add insurance when upgrading / buying a new device instore, you get covered as soon as your purchase is complete and you will leave the store insured.
          • If you phone us on 082 1952 to activate the cover, your cover is activated as soon as the application is completed.
          • If you receive a phone call from an insurance sales agent, your cover is activated as soon as the application is completed.

          The policy only covers the insured device(s), used TOGETHER WITH the Vodacom SIM Card listed on your attached policy schedule.

          Vodacom Insurance Company (RF) Limited is a licensed non-life insurer.

          Read the Vodacom Insurance Company Limited Privacy Notice here and PAIA Manual here.

          Page Description
          Get Vodacom cellphone insurance for smartphones, laptops and tablets. Safeguard your devices from loss or damage with affordable cover. Quick claim process!
          Page Title
          Cellphone Insurance & Device Cover
          Keywords
          device insurance
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          /vodacom/services/insurance/device-insurance