Dataasseblief and/or PhoneAsseblief Competition Terms and Conditions

CBU

Vodacom #Dataasseblief and/or #PhoneAsseblief Competition 2024/25

Terms and Conditions

Vodacom (Pty) Ltd (“Vodacom”) is running the Vodacom #Dataasseblief and/or #PhoneAsseblief Competition 2024 (the “Competition”) on Vodacom’s official social media platforms.  

These are the Standard Competition Terms and Conditions that apply to the Competition and comprise Part A (which contains the Competition-specific information) and Part B (which contains general terms and conditions that apply to all competitions). In the event of any conflict, the terms and conditions of Part B prevail.

By entering and/or participating in this Competition, entrants/participants opt into, agree, and consent to be bound by the Terms and Conditions (comprising Part A and Part B) stated below.

Part A: Competition-Specific Terms and Conditions

Competition Duration

  1. The Competition period/duration is from:
    • Start date: 09h00, Wednesday 30 October 2024.
    • End date: 23h59, Friday 20 May 2025.
  2. Prize Draws will be done as communicated via social media platforms.

Competition Prize/s

  1. The Competition Prize is: Entrants stand a chance of winning their share of a minimum of Vodacom 5GB (five Gigabytes) of Vodacom Data per competition.
    • Total number of Prizes: 1 (one) per person per competition as specified on social media platforms
    • Value of the Prize(s) (per Prize): to be determined as per the competition specifications communicated on social media platforms. The prize is subject to change based on Vodacom’s discretion and is not transferable and not exchangeable or refundable.
    • Prize exclusions: any and all items that exceed the prize as described on social media platforms, for example, if data or a phone is specified as the prize, the prize is only data or a phone and excludes any other Vodacom Products and Services unless specified otherwise.

Eligibility

  1. The Competition is open to any person in South African legally and who entered via Vodacom and/or other third-party social media and digital platforms, who followed and complied with the stipulated requirements or prompts for entry as specified for the Competition. A valid entry must include the use of either Vodacom #Dataasseblief and #PhoneAsseblief
  2. Participants are allowed to enter multiple times.

Prize Delivery

  1. The Prize delivery for this specific Competition requires data allocation or physical delivery depending on the Prize, as contemplated in clauses 1 and 33.4 below.

Part B: General Competition Terms and Conditions

In addition to the Specific Competition Terms and Conditions outlined in Part A above, the following General Terms and Conditions apply to the Competition.

Duration

  1. The duration of the Competition (as stipulated in Part A above) may be extended, curtailed or cancelled at the discretion of Vodacom.

Prize

  1. Vodacom has the right to change the type and quantity of prize/s (described in Part A above) or to substitute it at their discretion, and Vodacom has the right to determine the value of the Prize/s.

Eligibility

  1. Only entries received during the Competition period (as stipulated in clause 1 in Part A above) will qualify as potential winners.
  2. The Competition is only open to natural persons. Entries received from business accounts held by legal persons (amongst other Corporates and SMEs, etc.) are excluded and disqualified from participating and winning in the Competition.
  3. Any entrant/participant under the age of 18 shall present their parent/guardian’s written consent to enter the Competition at Vodacom’s request.
  4. Only entrants/participants who are using SIM cards that have been RICA registered are eligible to win the Competition. Each owner of a SIM card(s) is responsible for complying with South African law by RICA registering their SIM cards.
  5. Unless otherwise stipulated, employees, directors and agents of Vodacom and all participating stores, their immediate families, life partners, business partners and associates, and any person directly involved with the sponsoring, devising, production, management, or marketing of this Competition are not eligible to participate in this Competition.
  6. Entrants/participants must reside in South Africa and be in possession of a valid South African identity document or permanent residence permit or temporary residence permit valid for a period exceeding 3 (three) months for the Republic of South Africa and valid for the Competition duration and must provide a copy of such an identity document to Vodacom on request - failing which eligibility to win is forfeited.
  7. Entrants/participants are only eligible if they have not won a Vodacom competition during 6 (six) months preceding this Competition. The 6 (six) months calculation will start from the date that Vodacom fulfilled the Prize in the preceding Competition.
  8. In the event that the user of the mobile phone (i.e., the entrant/participant in the Competition) is not the person that is responsible for payment of the participating mobile phone account/ charges, then the Prize will be awarded to the person that is responsible for payment of the participating mobile phone account/ charges.
  9. Vodacom customers who are not in good standing with Vodacom, or are involved in any legal process with Vodacom, or are in arrears with their accounts are not eligible for this Competition.

Valid Entry

  1. A Valid Entry must comply with the stipulated Competition requirements, including following the stated prompts (including on social media or other platforms) or completing the required entry forms.
  2. Qualifying entrants/participants must complete all the required information on the Competition entry form or platform, which can be found via Vodacom’s various social media platforms during the period of this Competition.
  3. Responses directly or via direct messages on any social media platform will not be considered valid entries.
  4. Only correct answers or a correct sequence of answers will be accepted and eligible to be selected as a winner at Vodacom’s discretion.
  5. Unless otherwise stipulated in or required by the entry requirements, there are no additional charges for participating in the Competition. In respect of online entries, standard data costs may apply to uploading a valid entry online, as may be applicable. Standard data costs apply as per the user’s Service Provider and existing price plan for data usage and are subject to the applicable Terms and Conditions of that service.
  6. Vodacom shall not be liable for any costs incurred by the winners for entering the Competition or claiming any prizes. 
  7. Data transfer speeds are not guaranteed and are dependent on network availability and utilisation.
  8. Vodacom (or its Agent) retains the right to determine, at its sole discretion, if entrants/participants meet the stipulated eligibility criteria, criteria for a valid entry, competition requirements, and are eligible to win a prize based on the Competition requirements.

Prize Draw

  1. The winners of the Prize will be randomly selected from all eligible entries who meet all the requirements set out in these Terms and Conditions, and will be selected at Vodacom’s discretion.
  2. The winner/s will be notified via Direct Message on the relevant social media or digital platform after he/she has been selected. That winner must respond to that Direct Message within 48 hours of being notified to claim his/her prize. Should the winner not respond within the 48 hours the winner forfeits their prize, and another winner will be selected.

Winner Validation

  1. All the information provided or related to this Competition shall be managed, captured, and approved by Vodacom.
  2. Vodacom will share personal details of the respective winners, such as name and contact number, with a Vodacom-approved third-party agency, Openfield Marketing, who will notify the respective winners that they have won in the Competition, and by participating in the Competition, entrants/participants agree to and accept such disclosure as is necessary to effect Prize fulfilment.
  3. Vodacom and Openfield Marketing will use reasonable efforts to contact the winners via direct messaging on their social media profile, email, or telephonically as may be applicable on the contact details provided by the entrants/participants to participate in the Competition.
  4. Vodacom and Openfield Marketing shall attempt to contact the winners for a period of 2 (two) normal working weekdays after their names have been drawn and verified as winners. The winners will be contacted during normal working hours, between 8 (eight) in the morning and 5 (five) in the afternoon. Winners will be advised of arrangements in respect of Prizes at the time of contacting the selected winners.
  5. Should an entrant/participant not be available on the contact details provided during the timeframe stipulated above or rejects, forfeit, or decline acceptance of the Prize, that person’s right to the Prize will be deemed to have been waived, and the Prize will be forfeited. Vodacom reserves the right to then award the Prize to the next randomly drawn entrant/participant.
  6. The claim for any Prize will be subject to security and validation, and Vodacom reserves the right to withhold any Prize until it is satisfied that the claim by a particular winner is valid. The selected winners must be able to identify themselves, in a manner determined by Vodacom, as the qualifying entrants/participants to the Competition and have to comply with the required validation procedure, determined by Vodacom, in order to claim any Prizes, failing which such winner will forfeit the Prize and the Prize will be awarded to the next selected qualifying entrant.
  7. Notwithstanding the fact that the Prizes vest in the winners immediately upon the determination of the results, in the event that the required documentation from a particular winner has not been received at the agreed cut-off date communicated to the winner, or no effort is made on the part of any of the winners to make special arrangements to meet the deadline set by Vodacom, such Prize will be forfeited. Vodacom then reserves the right to award the Prize to the finalist that is next in line.
  8. The winners’ name and location may be displayed on www.vodacom.co.za/competition_winners after a period of 2 (two) working days subsequent.
  9. Vodacom shall request the winner’s/winners (as may be applicable) consent in writing to their image and/or likeness being used and published by Vodacom in connection with the Competition for a period of 12 (twelve) months after they have been announced as the winner. The winner may decline the use of their image and/or likeness by Vodacom.

Prize Delivery

  1. The following general conditions apply to the delivery of Prizes, unless otherwise indicated in Part A above.
  2. Vodacom and/or its Agent will determine the mode of Prize delivery at its discretion.
  3. If the method of Prize delivery is identified in Part A above, the clause applicable to that method of delivery as detailed more fully below will apply:
    • In the event of a Prize requiring physical delivery - delivery will take place via courier at dates, times and places agreed to between Openfield and the winner(s). The winner must provide a correct address for delivery. Delivery may only be possible during weekdays (Monday – Friday) between 09h00 – 17h00, and not on Saturdays, Sundays, and public holidays. If the winner is not home for courier or delivery, or the address cannot be found, the winner will be offered one more opportunity to provide an accessible address for delivery and to be available for such delivery; if delivery is still not possible, the Prize will be forfeited.
    • In the event of a Prize requiring physical collection – Vodacom or Openfield Marketing will communicate the address and location where and hours when the Prize can be collected by the winner(s). Neither Vodacom nor Openfield shall be held liable should the winner(s) be unable to collect the Prize. Prize/s must be collected by the winner/s within 10 (ten) working/business days from the announcement and notification of the winners, failing which the Prize will be forfeited.
    • In the event that a Prize can be sent electronically via email, a valid email address must be provided by the winner. If Vodacom or Openfield has sent the email containing the electronic Prize to the email address provided, delivery thereof will be deemed to have taken place. Neither Vodacom nor Openfield will be held liable if delivery to such an email address fails or if the winner is unable to retrieve the email or Prize as sent to such email.
    • In the event of data and/or airtime Prizes, all data Prizes will be allocated to the winners within seven (7) working days after the competition winner(s) have been confirmed and the winner(s) details have been confirmed, including the Vodacom MSISDN (cell phone number) that the data and/or airtime must be transferred to.
    • In the event of a cash Prize, the cash Prize will be transferred via EFT (electronic funds transfer) to the winner within seven (7) working days after the competition winner(s) have been confirmed and the winner(s) banking details confirmed by receiving proof of banking details and identification.
    • In the event of a Prize being an award on the VodaPay App, the winner must download the App and register on the App. Vodacom can only transfer money into the VodaPay wallet if the the winner has downloaded the App and registered on it. The cash Prize will be transferred into the winner’s VodaPay wallet within seven (7) working days after confirmation by the winner of their VodaPay details. Should the winner fail to meet the criteria for a period of ten (10) working days, the Prize will be forfeited.
  4. Should Vodacom or Openfield not be able to fulfil their obligation in delivering the Prize(s) to the winner(s), for whatsoever reason, including due to lack of accurate information provided by the winner(s) or the winner(s) inability to receive the Prize, the Prize will be forfeited.
  5. In order to effect arrangements required for the Prize fulfilment in terms of this Competition, Vodacom will share personal details of the respective winners, such as name and surname, and contact number, with a Vodacom-approved third agency, Openfield Marketing, for distribution of the Prize items, and by participating in the Competition, entrants/participants agree to such disclosure as is necessary to effect Prize fulfilment.
  6. If a winner cannot accept a Prize for any reason whatsoever, or if Vodacom or Openfield are unable to deliver the Prize (including for the reasons mentioned above), the Prize will be awarded to the next selected entrant.
  7. All risks and ownership of the Prizes shall pass to the winners on transfer/delivery thereof, and all of Vodacom’s obligations regarding the Competition and Prizes shall terminate.

Prizes are not transferable and not exchangeable

  1. No Prize is transferable or exchangeable and may not be redeemed by, transferred, or given to another person.
  2. No Prize can be redeemed for cash and may not be sold.
  3. Vodacom will not transfer, allocate, or assign a Prize to someone else if requested by the winner.

Personal information and permission to receive marketing and promotional information

  1. User data collected via the Competition will not be used for any other purpose than for the execution of the Competition and/or for the sharing of related marketing and promotional information.
  2. User data collected via entry for this Competition will be stored for as long as it is legally required to and in accordance with Vodacom’s Privacy Policy, http://www.vodacom.co.za/vodacom/terms/privacy-policy.
  3. By entering this Competition, entrants/participants give Vodacom permission to send them marketing or promotional information about Vodacom products, services and other Competitions, and consent to their name, contact number, and/or email address being shared with official Partner/s in the campaign to which the Competition relates, for marketing or promotional purposes.
  4. The entrant(s) will be given the option to opt out of receiving marketing or promotional information via the platform from which they receive such information.

General

  1. Vodacom may be bound by specific event-related rules and regulations that are determined by relevant governing bodies. These rules will be communicated to the competition entrant/participant and with which the competition entrant/participant agrees to comply.
  2. Nothing in these Terms and Conditions is intended to, or must be understood to, unlawfully restrict, limit or avoid any rights or obligations, as the case may be, created for either the entrant/participant or the promoter in terms of the Consumer Protection Act, 68 of 2008 (“CPA”).
  3. The decision of the judges (who decide the winners, as appointed by Vodacom at its sole discretion) on any aspect of the Competition, including the allocation of the Prizes, will be final and binding and no correspondence will be entered into.
  4. In the event of a dispute in regard to any aspect of the Competition and/or the Terms and Conditions, Vodacom’s decision will be final, and binding, and no correspondence will be entered into.
  5. Vodacom may, at its discretion, refuse to award a Prize if entry procedures or these Terms and Conditions have not been adhered to or if it detects any irregularities or fraudulent practices.
  6. Vodacom (or its Agent) is entitled in its entire discretion to disqualify any entrant/participant for any reason and will not be obliged to notify entrants/participants of such disqualification.
  7. Vodacom and/or any other person or party associated with the Competition, their associated companies, partners, agents, contractors and sponsors and any of its personnel involved in the Competition shall not be liable whatsoever for any loss or damage incurred or suffered (including but not limited to direct or indirect or consequential loss), death or personal injury suffered or sustained arising from either participation in the Competition or from claiming the Prize.
  8. Vodacom is not liable for any technical failures affecting participation and/or Prize redemption process of the Competition. In addition, neither Vodacom nor its agents shall be responsible for any loss or misdirected entries, including entries that were not received due to any failure of hardware, software, or other computer or technical systems affecting participating in and/or the Prize redemption process of the Competition.
  9. Vodacom cannot and will not be held liable should it be impossible for it to deliver the Prize or to fully perform, execute or fulfil the Prize. Should the Prize be linked to a specific fixture, match or event, and should that specific fixture, match or event be cancelled, interrupted, postponed, or otherwise affected by events or factors outside of Vodacom’s control, Vodacom cannot be held liable for the fulfilment of the Prize or be required to provide an equivalent or replacement Prize.
  10. Vodacom, its directors, employees, agents and distributors are not responsible for any misrepresentation (whether written or verbal) in respect of any Prize nor in respect of any warranties, guarantees or undertakings given by any person other than Vodacom itself.
  11. If Vodacom is required by law to alter or cancel any aspect of the Competition or to terminate it as a result of changes in legislation, or for any reason whatsoever, it will have the right to terminate the Competition being offered, with immediate effect and without notice. In such event, all entrants/participants waive any rights they may have against Vodacom and its associated companies, agents, contractors, official Partners and/or sponsors.
  12. All information relating to the Competition which is published on any marketing material will form part of these Terms and Conditions. In the event of any conflict between such marketing material and these Terms and Conditions, these Terms and Conditions shall prevail.
  13. The Competition is also subject to and must be read in conjunction with, Vodacom’s existing terms and conditions applicable to its website and mobile site, respectively: https://www.vodacom.co.za/vodacom/terms/website-terms-and-conditions
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Vodacom #Dataasseblief and/or #PhoneAsseblief Competition 2024 (the “Competition”) on Vodacom’s official social media platforms.
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#Dataasseblief and/or #PhoneAsseblief Competition | Vodacom
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Prepaid Monthly Recurring Bundles Terms and Conditions

CBU

Prepaid Monthly Recurring Bundles

Terms and Conditions

  1. You can only have one recurring bundle paid-for with airtime and one recurring bundle paid-for via credit card active at a time.

  2. You can cancel your recurring bundle 3 days prior to your next allocation.

  3. Recurring bundles paid via credit will be cancelled if payment fails.

  4. Should you have insufficient airtime balance to cover the cost of your recurring bundle, Vodacom will attempt to deduct the cost of the bundle from your airtime for 60 consecutive days. Should all attempts fail, your bundle subscription will be cancelled.

  5. If you purchase another recurring bundle before the expiry date , your existing balance will be added to your new bundle  (should the additional bundle be of the same or higher allocation of the existing bundle) and the allocation date of your new bundle shall come into effect. 

  6. These bundles are valid for 30 days. Any unused data from this bundle upon expiry will be rolled over free of charge for the next 30 days in the following scenarios:

    1. If on the 30th day, your bundle gets successfully renewed on time and the next recurring bundle is allocated successfully;

    2. If you migrate to a bundle of a larger size. In this instance, the migration should occur immediately; and

    3. if you re-purchase your Bundle.

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Prepaid Monthly Recurring Bundles
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Health Insurance

CBU
VODASURE HEALTH
Your health is our priority.

Your health is our priority. That is way we provide you with easy access to essential medical services. We offer you with 14 specialised medical assistance services. Now you and millions of South Africans can have medical professionals at your fingertips for just R29.77 a month.

ONLY R29.77 PER MONTH
How it works

Who we cover: Vodacom Contract customers for only R29.77 per month
You get: Emergency medical assistance when you need it 24 hours a day, 7 days a week.

View Terms and Conditions
BENEFITS

What’s in it for you?

health-benefit-1
GP and specialist discounts

Discounts of up to 20% off private healthcare. Easy telephonic access to 14 specialists and medical services.

health-benefit-2
Medical transportation

Private ambulance transporting to the nearest medical facility.

health-benefit-3
24-hr Medical & telemedicine

Medical advice from doctors and nurses whenever you need.

health-benefit-4
Gender-specific health services

Expert gender-specific medical advice. A team of professionals for all your needs.

health-benefit-5
Trauma and bereavement

One-on-one counseling with a qualified professional in all official languages

health-benefit-6
Drug information

Advice for members on and affected by drugs

health-benefit-7
Chronic Disease

Advice for members with chronic illnesses and other conditions

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Emergency response

We will know where you are at the push of a button

A COMPREHENSIVE SUBSCRIPTION-BASED FEE

For R29.77 per month

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GET PEACE OF MIND

Three easy steps to secure VodaSure | Health

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1. Call centre

Simply click on the 'call 082 135'
button to talk to a call centre agent.

Call 082 135
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2. Chat in a language of your choice

Access our call center for medical services
in all 11 official languages.

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3. Get assessed

A nurse will assess and refer you
to a doctor if required.

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Complete the form below
and we'll call you back.

 

Affordable medical services

VodaPay Health Cover

Call us at 082 135

Read the Vodacom Insurance Company Limited Privacy Notice here and PAIA Manual here.

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Looking for affordable health insurance? VodaSure provides you with 14 specialised medical assistance services and 24 hour access to medical help for just R29.77 a month. Find Out More Now
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Family Funeral Cover

CBU

Affordable funeral cover for your family

Cover yourself, your spouse and up to 6 children at no extra cost - Act Now!

Up to R50,000 cover from just

R56

per month

Get your free quote
FUNERAL COVER FROM ONLY R56 PER MONTH

Get peace of mind for your family

Do you need funeral cover that offers you expert financial, emotional or practical legal support?


Get funeral cover of up R50,000

You can also access added benefits to help you navigate the emotional and administrative burden of losing a loved one. 

 

Get cover now
ADD OPTIONAL EXTRAS FROM R10 PER MONTH

Practical funeral assistance

Body repatriation

We cover the cost to transport the body anywhere in South Africa

Funeral Support Package

Receive a R500 Mastercard, R300 airtime, & assistance with government forms, plus 24/7 funeral planning, trauma counselling, & personal support.

Data rewards

Vodacom customers can receive up to 1GB of discounted data per month

Vodasure Funeral Cover Benefits
VODASURE SPECIAL OFFERS

How to save with VodaSure Funeral Cover

DOWNLOAD VODAPAY

40% Discount

VodaPay is for everyone. Download it now for a 40% discount on Funeral Cover! 

Apply on VodaPay

APPLY ONLINE

30% discount

Continue now for a 30% discount on Funeral Cover monthly premiums

Apply online
VALID CLAIMS PAID IN 24 HOURS

How to submit your claim

Call or email

Call 082 178 00 or send an email to [email protected]

Submit documents

A claims consultant will help you with the documents you need to submit.

Claim paid in 24 hours

Successful claims paid within 24 hours of submitting all required documents.

CUSTOMER STORY
Families we’ve helped

Like many South African families, Zanele turned to VodaSure Funeral Cover to care for her loved ones.

Watch Zanele’s story
Vodasure Funeral Cover Testimonial
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FAQs

What you need to know...

When will my cover start?

You are covered immediately for accidental death, after we receive your first premium. Cover for death as result of natural causes, such as a heart attack, starts six months after policy commencement date.

How can I pay for my premium?

Yes, refunds can be easily managed through our merWe offer two forms of payment - you can either choose to pay your premium via a debit order or, if you are a Vodacom post-paid customer, you can choose to add your premium to your Vodacom bill.chant portal, giving you full control over the process.

How do I make changes to my funeral cover?

You can make changes to your funeral cover by calling our servicing department on 082 178 00.

What happens if I miss a premium?

If your recurring debit order is unsuccessful, you have two options available to still make payment within the month:

  • You can call our servicing department on 082 178 00 to arrange a special debit.
  • You can use your EasyPay or Pay@ references to make payment at most major retailers.

If we still aren't able to collect a premium for the month, you will enter your 30-day grace period and we will attempt to double debit you in the next month. If this is still unsuccessful, your cover will lapse.

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Life Cover

CBU
VODASURE | LIFE COVER
Life Cover, your trusted network.

A cash lump sum to help you take care of your family when you are no longer around.

FROM ONLY R92* PER MONTH
How it works

Who we cover: Individuals with valid South African Identity Documents between the ages of 18 and 60. Available to customers on any network provider
You get: Up to R1.5 million life cover with premiums starting at just R92* per month.

View Terms and Conditions
WHY CHOOSE US

Four reasons why you need VodaSure | Life Cover

With VodaSure | Life Cover from your trusted network, you can take comfort 
knowing your family's needs will be taken care of when you're no longer around.
Pay less for great value*

Enjoy affordable premiums starting from as little as R92* per month for up to R1.5 million cover.

No medical exams or blood tests

Get Life Cover without a full medical exam or blood tests.

Covered for life

Keep your monthly premiums up to date to ensure that your policy remains active for the duration of your life.

Instant cover for your family

Immediate R50,000 payout to help your family pay for funeral costs.

From only R92* per month

Get covered and receive additional benefits. Terms and Conditions apply.

Call 082 124 Download on VodaPay

REQUIREMENTS

What you need to get life cover

life-cover-requirement-1
Citizenship

You must have a valid South African Identity Document.

life-cover-requirement-2
Legal age

You must be between 18 and 60 years of age to apply for cover.

life-cover-requirement-3
Available to

Customers on any network provider - you don't have to be a Vodacom customer.

How does a beneficiary claim?

When you pass away, your beneficiary will need to provide us with the relevant documentation so that we can settle the claim quickly and efficiently.
Call us 082 124 or email [email protected]

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BENEFITS

Get more with VodaSure | Life Cover

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BENEFIT 1
Optional cash back benefit

You can choose to have 20% of the value of the premiums paid back in cash after paying 5 years of consecutive premiums.

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BENEFIT 2
R50 000 immediate funeral payout

To make things easier at this time, an immediate payout is made available to your family to assist with funeral costs. The remainder of the policy will be settled upon a successful claims process.

life-cover-123-process

How to submit a claim

  • 01
    Call or email

    Call us on 082 124 or send us an email to [email protected]

  • 02
    Complete and submit your claim

    A claims consultant will guide you through the claims process with the required documentation.

  • 03
    Receive your payout

    We'll finalize and pay out a valid claim after reviewing all the required documentation. There is an R50 000 immediate pay-out benefit on death to assist with funeral costs, planning and counseling.

FAQs

Got questions? We’ve got the answers.

    When will the cover start?

    Your cover starts immediately for death as a result of an accident and after having this cover for three months, you will be covered for death from natural causes such as a heart attack.

    Can I increase the value of my Life Cover at a later stage?

    Yes, you can increase your cover by contacting VodaSure | Life Cover at 082 124.

    Is my cover valid worldwide?

    If you are travelling, please note:
    The life assured must inform VodaSure | Life Cover in writing of any travel outside the borders of South Africa. The Underwriting Department will advise whether the client will enjoy cover in the applicable country or whether they will exclude cover for that country. There is a total travel exclusion to countries which are deemed high risk, i.e. you will not be covered in these countries.

    These are listed below:

    • Afghanistan
    • Burkina Faso
    • Burundi
    • Central African Republic
    • Chad
    • Iraq
    • Libya
    • Mali
    • Mauritania
    • Niger
    • Somalia
    • South Sudan
    • Syria
    • Venezuela
    • Yemen
    When will my beneficiaries learn about this policy?

    Your beneficiaries will learn about this policy if you tell them about it. The insurer will not under any circumstance contact your beneficiary or make them aware of the policy while you are still alive. The insurer will only contact the beneficiary upon notification of your passing. It is important to let your loved ones know about your policy so that they can know to claim and avoid any delays in claim payment.

    I am still young, why do I need life cover?

    Life Cover is not limited to death as a result of sickness, but also covers you for death due to accidents or acts of violence against you. As a young person, you might not be married or have your own family to worry about. However, you may still be financially responsible for your parents, siblings, extended family, etc. Who will support them when you are no longer there?  Having Life cover gives you the peace of mind that your loved ones will be taken care of. Life Cover is generally cheaper when you start young.

    Why do I need life cover if I have multiple funeral covers?

    Funeral cover is meant to cover the immediate costs associated with a funeral. Life Cover is meant to take care of the ongoing day to day needs of your family beyond the funeral. This is why Life Cover offers much high cover amounts which can be used to buy groceries on ongoing basis, pay your children's school fees or settle debts, like your house/car loan. Life Cover is relatively cheaper than Funeral Cover because the premiums are calculated based on your risk profile. Instead of taking out multiple funeral covers which may be more expensive, rather determine the needs of your family, i.e. how much is needed for funeral costs and ongoing expenses after your passing. Once determined, take up suitable cover to cater for your needs.

    If I have Life cover, do I still need Funeral Cover?

    Some Life Cover providers, like Vodacom, offer a portion of your total cover as an immediate cash payout to assist with funeral expenses. If the immediate cash payout is adequate to cover your cover funeral expenses, then additional funeral cover may not be necessary.  However, Life Cover only covers you. If you will be required to contribute towards your family's funeral expenses, then you'll need to take out Funeral Cover to cover them.

    Read the Vodacom Life Assurance Company Limited Privacy Notice here and PAIA Manual here.

    Page Description
    Take out a Vodacom Life Insurance policy of up to R10 million which will secure your loved ones’ future so that they never miss out on once-in-a-lifetime opportunities.
    Page Title
    Life Cover | Vodacom Insurance
    Keywords
    Life Cover, Life assurance, insurance, Vodacom contract, beneficiaries, 24-month contract deals
    Weight
    0
    Page Category
    Services
    Page URL
    /vodacom/services/insurance/life-cover

    Legal Cover

    CBU
    VODASURE | LEGAL COVER
    Legal assistance is just a call away

    Be prepared. Don't be caught without legal advice when you need it the most. With VodaSure | Legal Cover you'll have access to the legal experts you need to help with your complex civil, labour and family legal matters.

    FROM R3.45* PER MONTH
    Here’s what’s included

    Telephonic assistance: Civil, Criminal, Labour and Family Law
    Additional benefits: Access to a Legal Library of documents for just R3.45* per month

    View Terms and Conditions
    BENEFITS

    What’s in it for you?

    legal-benefit-1
    Telephonic Legal Advice

    Expert legal advice is just a phone call away
     

    • Civil Law Challenges - Contracts, insurance, consumer disputes
    • Criminal Law - Bail or when criminal charges are laid against you
    • Labour Law - Unfair dismissal, employment contracts, CCMA disputes
    • Family Law - Divorce, maintenance, custody, will disputes
    legal-benefit-2
    Preferential Rates

    Gain access to accredited legal practitioners
     

    • Legal assistance beyond the telephone
    • Referral to an accredited legal professional
    • Preferential rates on referral
    legal-benefit-3
    Access to a Legal Library

    Through the legal library you can access:
     

    • Basic last will and testaments
    • Employment contracts
    • Contracts of sale
    • Rental agreements
    • Debt acknowledgement
    VodaSure

    Here’s how it all works

    • 01
      Activate the service

      SMS 'Legal' to 31118.

    • 02
      How we'll charge

      R3.45 will be billed monthly to your Vodacom account. To deactivate at any time, SMS 'Stoplegal' to 31118.

    • 03
      Use the service

      Call 082 17 800 for service between 8:00 and 16:30 for expert legal advice on the telephone. There is no limit on the number or length of calls.

    WHY CHOOSE US

    Four reasons why you need VodaSure Legal Assist

    Legal assistance is expensive

    Legal advice is expensive and derail your financial plan if you are unprepared. VodaSure Legal Assist gives your affordable access to legal advice.

    Legal disputes are complex

    The law is complicated. You need an expert to simply your legal process. VodaSure Legal Assist simplifies the legal process.

    Legal issues are unpredictable

    Legal challenges can strike at any time. Make sure that you are prepared for any eventuality with VodaSure legal Assist.

    Legal experts nationwide

    From Cape Town or Polokwane, you can access expert advice anywhere in the country, with a network of experts countrywide.

    From only R3.45* per month

    Get covered and receive additional benefits. Terms and Conditions apply.

    Call 082 17800
    FAQs

    Got questions? We’ve got the answers.

      Why do I need VodaSure Legal Assist?

      With VodaSure Legal Assist you'll have access to the legal experts you need to help with your complex civil, labour and family legal matters.

      How do I know that I can trust my lawyer?

      All services are rendered by qualified legal advisors via LAW FOR ALL's call centre and will be coordinated by LIPCO Group (Pty) Ltd.

      When can I call for legal assistance?

      Legal assistance is limited to business hours only (Monday - Friday 08h00 - 16h30, excluding public holidays). Call centre hours and number is 082 17800.

      CONTACT US

      Have a query? Get in touch

      Monday - Friday:08:00 AM to 4:30 PM
      Weekends and Public Holidays:09:00 AM to 2:00 PM

       

      Call 082 17800

      *Vodacom Legal Cover is underwritten by Vodacom Insurance Company (RF) Limited and administered by LIPCO Business (Pty) Ltd is an authorised Financial Services Provider (FSP 43170)

      Read the Vodacom Insurance Company Limited Privacy Notice here and PAIA Manual here.

      Page Description
      With VodaSure Legal Assistance you’ll have access to the legal experts to help with your complex civil, labour and family legal matters.
      Page Title
      VodaSure Legal Assist
      Keywords
      legal assistance, legal help, legal aid, Vodasure, civil law, legal assist family law
      Weight
      0
      Page Category
      Services
      Page URL
      /vodacom/services/insurance/legal-assist

      Contract Cover

      CBU
      VODASURE | CONTRACT COVER
      Helping you stay connected

      A hassle-free insurance cover that takes care of your Postpaid or Top Up contract expenses in the event of your death.

      FROM R9.99 PER MONTH
      How it works

      You get: Postpaid or Top Up contract expenses paid, plus R5 000 to your beneficiary. 
      Who we cover: Vodacom Contract or Top Up customers for just R9.99* per month

      Download PDF brochure
      BENEFITS

      What’s in it for you?

      Cover in the event of your death

      Any outstanding balance on your Vodacom Contract is settled by us, and an additional R5000 is paid to your beneficiary.

      Convenient monthly payments

      For your convenience, premiums are added to your monthly cellphone bill.

      One affordable premium for all plans

      You will only pay one premium of R9.99 regardless of the price plan that you're on.

      Easy claims process

      To process your claim, we require a certified death certificate and ID copy.

      GET PEACE OF MIND

      How to get VodaSure | Contract Cover

      icon-contract-cover-device
      Buy a device online

      You get Contract Cover 
      with your new device

      Browse our deals now
      icon-contract-cover-store
      In store

      Visit your nearest 
      Vodacom shop

      Find a store
      contract-cover-123-process

      How to submit a claim

      • 01
        Email claims department

        Your chosen beneficiary can email us at [email protected] to lodge a claim.

      • 02
        Send certified documentation

        Certified copy of death certificate and ID of the deceased.

      • 03
        180 days to submit

        Your beneficiary must submit the claim within a maximum of 180 days.

      FAQs

      Got questions? We’ve got the answers.

        When will the cover start?

        Your cover starts immediately

        • If you choose to add insurance when upgrading / buying a new device instore, you get covered as soon as your purchase is complete and you will leave the store insured.
        • If you phone us on 082 1952 to activate the cover, your cover is activated as soon as the application is completed.
        • If you receive a phone call from an insurance sales agent, your cover is activated as soon as the application is completed.
        What happens when I change my contract?

        In the event that you change your contract, your existing contract cover will be terminated and you will have to request that Contract Cover be added to your new contract.

        What is contract cover plus?
        1. If you should die during the period of insurance, we will pay a lump sum benefit equal to all the subscription fees and device financing costs in respect of the outstanding term of your Vodacom contract. This benefit will be paid to Vodacom (Pty) Ltd in order to fulfil your contractual obligation to Vodacom (Pty) Ltd.
        2. An amount of R5 000 will also be paid  to your beneficiary or to your estate, if a beneficiary is not chosen to assist with any death related costs.
        3. The rights under this policy are limited to your Vodacom contract. This policy cannot be used to protect any person other than you.

        Read the Vodacom Life Assurance Company Limited Privacy Notice here and PAIA Manual here.

        Page Description
        Contract cover is Insurance that covers your phone contract, either Postpaid or Top Up. In the event of your death a lump sum benefit is paid to ensure that your outstanding contract costs are paid for.
        Page Title
        Contract Cover
        Keywords
        contract cover, what is contract cover, how does Vodacom contract cover work
        Weight
        0
        Page Category
        Services
        Page URL
        /vodacom/services/insurance/contract-cover

        Device Insurance

        CBU
        VODASURE | DEVICE COVER
        Cellphone, laptop and tablet cover

        Devices are not immune to loss, damage or theft. That is why we offer different cover option plans to give you peace of mind at an affordable price.

        FROM R20 PER MONTH
        How it works

        Plan options: Comprehensive / Accidental Damage
        Who and what we cover: New Vodacom devices for Vodacom customers

        Download on VodaPayDownload PDF brochure

        BENEFITS

        What’s in it for you?

        Fast replacement

        Lost or stolen cellphone? No need to worry, we replace cellphones within 48 hours through our nationwide network.

        Select a cover that suits your budget

        You can choose whether to insure your device comprehensively (loss, theft and damage) or just for accidental damage.

        Pay less for great value

        Premiums are based on the value of your device and start from as little as R20.

         

        Quick and easy claims process

        Simply visit your nearest Vodacom Shop, or call us on 082 1952.

         

        PRICING

        Select the cover that suits your needs

        Choose what to cover and how to cover it.

        Accidental damage insurance

        This plan includes:
        Cover against any accidental damage
        Device repair
        Device replacement if beyond repair
        Covered worldwide
        Cancel anytime
        from R20 per month
        Download on VodaPay
        POPULAR

        Comprehensive cellphone insurance

        This plan includes:
        Cover against loss, damage and theft
        Next-day phone replacement
        Covered worldwide
        Device repair
        Cancel anytime
        from R20 per month
        Download on VodaPay

        Comprehensive tablet and laptop insurance

        This plan includes:
        Cover against loss, damage and theft
        Next-day device replacement
        Covered worldwide
        Device repair
        Cancel anytime
        from R20 per month
        Download on VodaPay
        ACCIDENTAL DAMAGE

        Accidents happen. Don’t let them affect you.


        Here's roughly how much repairing your device would cost without insurance.

        empty-cellphone-vodacom
        icon-crack

        Cracked screen

        R2500+
        If you've cracked your screen, we'll repair or replace it.

        icon-water

        Water damage

        R500+
        You're covered for any water damage on any of your devices.

        empty-cellphone-vodacom
        icon-mobile

        Touchscreen damage

        R2000+
        In case accidental damage occurs to your touchscreen, we have you covered.

        icon-camera

        Camera damage

        R800+
        If a little accident happens with your camera, we'll fully repair it.

        If it's beyond repair, we'll replace it!

        Call me back

        Quick device claims process

        device-cover-123-process

        Replace a lost or stolen device

        • 01
          Submit a claim

          Go into the nearest store or simply call us at 082 1952.

        • 02
          Track your claim

          To stay up to date with your claim call 082 1952.

        • 03
          Pay the excess and get a new device

          Devices are not immune to loss, damage or theft. That is why we offer different cover option plans to give you peace of mind at an affordable price.

        CALL ME BACK

        Complete the form below
        and we'll call you back.

         

        Affordable device insurance

        VodaPay Device Cover

        Call us at 082 1952

        FAQs

        Got questions? We’ve got the answers.

          When will the cover start?

          Your cover starts immediately

          • If you choose to add insurance when upgrading / buying a new device instore, you get covered as soon as your purchase is complete and you will leave the store insured.
          • If you phone us on 082 1952 to activate the cover, your cover is activated as soon as the application is completed.
          • If you receive a phone call from an insurance sales agent, your cover is activated as soon as the application is completed.
          Why must I always use my Vodacom SIM card?

          The policy only covers the insured device(s), used TOGETHER WITH the Vodacom SIM Card listed on your attached policy schedule.

          Vodacom Insurance Company (RF) Limited is a licensed non-life insurer.

          Read the Vodacom Insurance Company Limited Privacy Notice here and PAIA Manual here.

          Page Description
          Get Vodacom cellphone insurance for smartphones, laptops and tablets. Safeguard your devices from loss or damage with affordable cover. Quick claim process!
          Page Title
          Cellphone Insurance & Device Cover
          Keywords
          device insurance
          Weight
          0
          Page Category
          Services
          Page URL
          /vodacom/services/insurance/device-insurance
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