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Vodacom Unlock Summer 2023/2024

Terms and Conditions

Vodacom (Pty) Ltd (“Vodacom”) is running the Vodacom Unlock Summer Promotion (“the promotion”), where you stand a chance of winning your share of amazing prizes!

All participants during the term of the Competition agree to be bound by the following Terms and Conditions:

General

  1. The Vodacom Unlock Summer promotion will start on the 20th of October 2023 ("start date"), and it will run until the 27th of March 2024 ("end date").
  2. Vodacom reserves the right to change or extend the promotional period based on reasonable prior notice.
  3. Vodacom reserves the right to amend these terms and conditions and where such change is material, Vodacom shall provide its customers with reasonable prior written notice before implementing any such change.
  4. Vodacom reserves the right to suspend the Service in the event of suspected abuse or fraudulent usage, outside of what is considered reasonable for private, non-commercial use.
  5. Vodacom reserves the right to limit the Service in regions or areas where there is limited network capacity (high congestion) in order to maintain consistent quality of service. 
  6. Vodacom reserves the right to alter or terminate the Service in order to prevent a catastrophic impact on the network. 
  7. While Vodacom will use its reasonable endeavours to provide the Service, it does not commit to the uninterrupted supply of the Service, due to potential capacity limitations on the network. 
  8. Vodacom reserves the right to suspend, cancel or convert the Service with reasonable notice. 

Eligibility

  1. The Unlock Summer promotion is available to all Vodacom Prepaid, Top-Up and Contract customers, including those who activate a new SIM card on or port into the Vodacom network during the promotional period.
  2. Vodacom Business end users are also eligible to participate in the promotion. Any Vodacom Business end user who participates in the promotion shall obtain the required consent, where applicable, from the Vodacom Business account holder with whom it is employed by. The end user shall also comply with all policies it is subject to by virtue of its employment by the Vodacom Business account holder. Vodacom shall not engage in any dispute between the end user and the Vodacom Business account holder and where such dispute arises, the end-user holds Vodacom harmless and indemnifies Vodacom accordingly.
  3. Vodacom Business customers purchasing any products or services by either adding to bill or via credit card are eligible for rewards.
  4. Master and child accounts can participate in the Unlock Summer Promotion.
  5. Non-Vodacom customers will not be able to participate in the Unlock Summer Promotion
  6. The following customer-types are excluded from participating in the promotion:
  • All Machine-to-Machine (M2M) SIMs and devices;
  • APN SIM cards;
  • Community services SIMs / phone numbers
  • Bulk SMS applications are not permitted to participate in the Promotion
  • Non-customer SIMs that use applications to send SMSs in volumes not possible by a natural person.
  1. Vodacom reserves the right to disconnect and suspend the service of non-customer SIMs and non-compliant devices (as specified by the regulating body ICASA) that are being used on the Vodacom network for the purposes of the promotion.
  2. Vodacom protects participants’ personal information in accordance with the Protection of Personal Information Act.

Participation

  1. You can join the promotion at any time throughout its duration.
  2. To participate in the Unlock Summer promotion, you will need to opt in via one of the following channels:
    • My Vodacom App
    • VodaPay App
    • USSD (by dialling *133#)
  3. By opting into the Unlock Summer promotion, you will also be opted into the VodaBucks Rewards Programme (https://www.vodacom.co.za/vodacom/terms/vodacom-rewards-programme ) and will enjoy all the benefits of the Vodacom Rewards Programme.
  4. You are only required to opt in and accept the terms and conditions once in order to participate in the promotion. On USSD, you will be able to play the Daily Free Unlock Summer game, but will not be able to redeem prizes, earn VodaBucks, play Mega Unlock games until you have opted in to the promotion. On the MyVodacom App and the VodaPay App, you will be required to opt in first, before being allowed to participate in any Unlock Summer elements.
  5. Customers who are currently opted into the VodaBucks Rewards Programme will not be required to opt into the Unlock Summer Promotion.
  6. By opting into the Unlock Summer promotion, you provide Vodacom with permission to collect information regarding your usage on the Vodacom network, in order to reward you with VodaBucks for goals completed and provide you with personalised offers. This information is protected under the Protection of Personal Information Act.
  7. You can opt out of the promotion at any time by selecting ‘opt out’ option on the Unlock Summer menu/page on USSD, My Vodacom App and VodaPay App).
  8. When opting out of the promotion, you:
    • Will no longer earn VodaBucks for performing the qualifying goals
    • Will retain all banked VodaBucks collected as part of the promotion (unbanked VodaBucks will be forfeited)
    • Will retain all rewards won through the promotion
    • Will retain all entries into the Grand Prize draws
    • Will not be able to use your remaining VodaBucks to play and win (until you opt back in)Ss for this promotion specifically (USSD, MVA and VodaPay)This promotion will be accessible to you while roaming, but any prizes won will only be available to use and redeem in South Africa.
    • Will still receive engagement communications regarding the promotion, unless you opt out of receiving SM
  9. Will retain Vouchers Shared with you through the Unlock Summer promotion. You may participate in any other Vodacom promotions running in conjunction with the Unlock Summer Promotion.
  10. You can only earn VodaBucks on goals that you have accepted.

Daily Free Unlock Summer Game

  1. You get one free Unlock Summer game on USSD every day that you play to stand a chance to win your share of prizes.
  2. You get a 2nd free Unlock Summer game on the My Vodacom App.
  3. You get a 3rd  free Unlock Summer game on the VodaPay App every day.
  4. You will receive an SMS notification when your prize is allocated successfully.
  5. Playing daily free Unlock Summer games will be zero-rated (free) on USSD, the My Vodacom App and the VodaPay App.
  6. Free daily Unlock Summer games expire at the end of each day (23:59 on day of allocation) if not played. They will not accumulate.
  7. Daily Unlock Games are games of chance and not determined by skill.
  8. When playing a Free Daily Unlock Game, you stand a non-guaranteed chance to win prizes, including but not limited to:
  • Free data, voice, SMS and integrated bundles
  • Discounts on data, voice, SMS and integrated bundles
  • Content-specific bundles and Vodacom Tickets
  • Discounted/ free digital content subscriptions
  • Lifestyle vouchers (food, clothing, personal care items. etc.)
  • Entries into Grand Prize draws:
    • Homeware
    • Smart Appliances
    • Fuel for a year
    • VodaBucks
    • Bursary
    • Cash into VodaPay wallet
    • Inverters
  1. To play a daily free Unlock Summer game, you will be required to:
  • Complete a visual game if you’re playing on VodaPay and the My Vodacom App.
  • Select the “Play” with the Daily Unlock menu option if you are playing on USSD.

Daily Paid Unlock Summer Games

  1. You can purchase a daily unlock at the cost of one (1) VodaBuck after you have depleted your free daily unlock games. Vodacom reserves the right to change the number of VodaBucks required to play a Daily Unlock Games during the Promotion period.
  2. You can purchase a maximum of five (5) Daily Unlock Games every day.
  3. When playing a Paid Daily Unlock Game, you stand a non-guaranteed chance to win prizes, including but not limited to:
  • Free data, & voice, SMS and integrated bundles
  • Discounts on data, voice, SMS and integrated bundles
  • Content-specific bundles and Vodacom Tickets
  • Discounted/ free digital content subscriptions
  • Lifestyle vouchers (food, clothing, personal care items. etc.)
  • Entries into Grand Prize draws:
    • Homeware
    • Smart Appliances
    • Fuel for a year
    • VodaBucks
    • Bursary
    • Cash into VodaPay wallet
    • Inverters

Mega Unlock Games

  1. You can use your VodaBucks to play a Mega Unlock Game to stand a chance win a prize.
  2. You can play up to fifteen (15) Mega Unlock Games using your VodaBucks per day.
  3. Each Mega Unlock game costs five (5) VodaBucks. Vodacom reserves the right to change the number of VodaBucks required to play a Mega Unlock Games during the campaign period.
  4. When playing a Mega Unlock Game, you stand a non-guaranteed chance to win prizes, including but not limited to:
  • Free data, voice, SMS and integrated bundles
  • Discounts on data, voice, SMS and integrated bundles
  • Content-specific bundles and Vodacom Tickets
  • Discounted/ free digital content subscriptions
  • Lifestyle vouchers (food, clothing, personal care items. etc.)
  • Entries into Grand Prize draws:
    • Homeware
    • Smart Appliances
    • Fuel for a year
    • VodaBucks
    • Bursary
    • Cash into VodaPay wallet
    • Inverters
  1. To play a Mega Unlock Summer game, you will be required to:
  • Complete a visual game if you’re playing on VodaPay and the My Vodacom App.
  • Select the “Play” with the Daily Unlock menu option if you are playing on USSD.

Upsize Your Prize

  1. You will be offered the ability to upsize some of your prizes by adding a personalized product.
  2. The Upsize service will be available for purchase to all Vodacom subscribers (Prepaid, Top Up and Postpaid customers)
  3. The Upsize Service will randomly be presented to customers within their Unlock Summer journeys. Please note that the circumstances under which a customer is presented with an Upsize will be determined by an automated engine and customers will not presented with a Upsize in every instance.
  4. Your prize won will be allocated, regardless of whether you choose to upsize your prize or not.
  5. All prices of Upsizes are inclusive of VAT.

Sharing VodaBucks

  1. You can share VodaBucks on these participating channels:
    • USSD (*133#)
    • VodaPay
  2. You can share VodaBucks with all Vodacom customers (Prepaid, Top Up and Postpaid).
  3. You can only share VodaBucks with a recipient that has opted into Unlock Summer or the VodaBucks Rewards Programme (https://www.vodacom.co.za/vodacom/terms/vodacom-rewards-programme ).
  4. You cannot share VodaBucks with a non-Vodacom customer.
  5. You can share a minimum of five (5) VodaBucks and a maximum of one thousand (1000) VodaBucks daily to another customer. Vodacom reserves the right to change the number of VodaBucks that are shareable during the promotional period.
  6. You need to have a minimum value of five (5) VodaBucks in your wallet to proceed with sharing.
  7. Once you have shared VodaBucks, you will receive SMS confirmation, the recipient will also receive SMS confirmation on the number of VodaBucks shared as well as the cell phone number of the donor.
  8. Both the VodaBucks Donor and the VodaBucks recipient need to be opted into Unlock Summer and have a VodaBucks wallet to send and receive VodaBucks.
  9. You cannot share or receive VodaBucks if your VodaBucks wallet has been locked. You will be able to engage with sharing once your VodaBucks wallet has been unlocked. If your cell phone has been locked for VodaBucks transactions, contact Vodacom Forensic Services on 082135 or 011 546 1530 (from 08h00 to 17h00) to unlock your cell phone.
  10. VodaBucks can only be shared twice a day.
  11. If you have received VodaBucks from a donor, they will be visible in your VodaBucks wallet, they do not need to be banked.
  12. You can only receive a maximum of ten thousand (10 000) VodaBucks a day.
  13. Once you have elected to share VodaBucks and the sharing has been completed successfully, you cannot get the VodaBucks back.
  14. All VodaBucks shared up to the 19th of March 2024 will expire on the 31st of March 2024 thereafter all VodaBucks shared from the 20th of March 2024 will expire 28 days from the shared date.
  15. You will be able to link cell phone numbers to transfer VodaBucks or data to and have the capability to de-link the cell phone numbers.

Sharing Vouchers

  1. You can only share Vouchers that are Partner originating or Generic Vouchers.
  2. You can share Vouchers on these participating channels:
    • USSD (*133#)
    • VodaPay
  3. You can share Vouchers with all Vodacom customers (Prepaid, Top Up and Postpaid)
  4. You can only share Vouchers with a recipient that has opted into Unlock Summer or the VodaBucks Rewards Programme (https://www.vodacom.co.za/vodacom/terms/vodacom-rewards-programme ).
  5. You cannot share Vouchers with a non-Vodacom customer.
  6. Vouchers can only be shared ten (10) times a day.
  7. Resharing of Partner Originating vouchers is not allowed, these vouchers can only be shared once.
  8. The sharing recipient can only receive a maximum of twenty (20) different vouchers per day.
  9. Once you have elected to share a Voucher and the sharing has been completed successfully, you cannot get the Voucher back.
  10. Once you have shared Vouchers, you will receive SMS confirmation, the recipient will also receive SMS confirmation and the details of Vouchers shared as well as the cell phone number of the donor.
  11. You will be able to link cell phone numbers to transfer Vouchers or data to and have the capability to de-link the cell phone numbers.

Double Your VodaBucks

  1. Customers who bank their earned VodaBucks on the VodaPay app will be awarded with double the VodaBucks into their VodaBucks Wallet.
  2. This is only applicable to customers who have opted into the Unlock Summer Promotion or the VodaBucks Rewards Programme (https://www.vodacom.co.za/vodacom/terms/vodacom-rewards-programme )
  3. This is only applicable to VodaPay and not any other participating channel.
  4. Double your VodaBucks will be disabled on the 27th of March 2024.

Extra Airtime on VodaPay

  1. Customers buying airtime for themselves or another party using the VodaPay App will qualify for 30% airtime extra (“Extra Airtime”), e.g.  a customer buying R100 will receive R130 airtime which will reflect in the balance (https://www.vodacom.co.za/vodacom/terms/promotion/extra-airtime-on-vodapay-app). Extra Airtime on VodaPay will run from the 13th June 2023 to the 14th December 2023.

Earning VodaBucks

  1. Prepaid consumers will earn VodaBucks on every voice, data or integrated bundle purchased from Vodacom.
    • Allocation of VodaBucks will be on 1st purchase of voice, data or integrated bundles.
  2. Certain goals will see all VodaBucks being allocated no later than 72 hours to accommodate non-real time allocations as well as for instances where we allow payment to reflect accordingly.
  1. Prepaid customers will earn VodaBucks instantly as they recharge
  2. Postpaid consumers will earn VodaBucks on the successful payment of their monthly bill to the amount of 1 VodaBuck for every R10 of money successfully collected from the monthly bill.
  • The bill settlement referenced above is on mobile spend
  • VodaBucks allocation for postpaid consumers will happen once a month upon successful bill payment.
  • Fixed & Cloud Service revenue will be excluded for all Vodacom Business corporate account - only mobile spend will see allocation of VodaBucks
  • All credit/debit card purchases will be allocated instantly
  • In case of credit or debit card purchases, the number that receives the bundle allocation will receive the VodaBucks allocation instantly
  • All add-to-bill purchases will be allocated as part of month-end allocation based on bill settlement
  • Postpaid consumers will also be able to earn VodaBucks on J4U bundle purchases upon the successful payment of the bill - so this will form part of monthly allocation based on bill settlement.
  1. Hybrid consumers will earn VodaBucks on any direct purchases through credit and debit cards and other non-traditional means of consuming core products and services (behaviours)
  • VodaBucks allocation for Hybrid consumers will happen once a month upon successful bill payment on the in-bundle usage and instantly on all out of bundle purchases paid via credit/debit card.
  • Fixed & Cloud Service revenue will be excluded for all Vodacom Business corporate account - only mobile spend will see allocation of VodaBucks
  • All credit/debit card purchases will be allocated instantly
  • In case of credit or debit card purchases, the number that receives the bundle allocation will receive the VodaBucks allocation instantly
  • All add-to-bill purchases will be allocated as part of month-end allocation based on bill settlement
  • Hybrid consumers will also be able to earn VodaBucks on J4U bundle purchases upon the successful payment of the bill - so this will form part of monthly allocation based on bill settlement
  1. Earning VodaBucks on personalized goals will be allocated instantly for Postpaid & Hybrid consumers, barring any system delays all VodaBucks allocations will happen within 72 hours.
  2. Every customer (Prepaid, Hybrid and Contract) participating in the programme will receive personalized goals to complete to earn VodaBucks. The terms of the goals presented to consumers will be clearly defined, including the expiry date and the amount of VodaBucks to be earned.
  3. You can add one additional personalized goal. You will need to complete this goal or wait for it to expire before you can add another personalized goal.
  4. Once you have completed your personalized goal to earn VodaBucks, another goal will be unlocked that you can perform in order to earn more VodaBucks.
  5. Earned VodaBucks will not expire and will accumulate and be available for use until the end of the promotion.
  6. You will receive VodaBucks on the MSISDN that you used to perform the goal (Master accounts will not receive VodaBucks earned by child accounts).
  7. VodaBucks cannot be redeemed for cash, airtime or any other Vodacom products, services or rewards (with the exception of specific open market bundles or spending it in the VodaBucks Store on the My Vodacom App/VodaPay App).
  8. Consumers can access their VodaBucks balance and use their VodaBucks to play Unlock games via any of the participating channels, regardless of which channel the VodaBucks were earned through.
  9. For certain goals, VodaBucks will be allocated in real-time, immediately after a qualifying goal was completed where possible.
  10. For certain goals, VodaBucks will be not allocated in real-time, this will be indicated to you where applicable.
  11. You need to bank newly-earned VodaBucks through the "VodaBucks Banking" feature on a monthly basis, on the last day of every week.
  • Only "Banked VodaBucks" may be used to transact within the different allowed store offers.
  • The Vodacom Loyalty cycle runs from Saturday-Friday and consumers can Bank their Bucks as often as they like during the week. Consumers are to ensure that they bank what they have earned in the weekly cycle before the Friday midnight cut-off. After this, any unbanked bucks expire.
  1. Consumers will be reminded to bank their unbanked VodaBucks in time. Clear and concise notifications will be sent to consumers days prior to the expiration of VodaBucks through:
    • Outbound SMS,
    • App notifications
    • VodaBucks portal available on USSD
    • My Vodacom App
    • VodaPay App
  2. VodaBucks will be valid for a period of twelve (12) full months from the banking event. This means that VodaBucks will be accumulated for a period of 12 months before the initial banked VodaBucks expires.
  3. Consumers will be notified before the expiry of their banked VodaBucks. Clear and concise notifications will be made to consumers prior to the reset for them to bank their VodaBucks through:
    • Outbound SMS,
    • App notifications and through the
    • VodaBucks portal available on USSD and on the
    • My Vodacom App
    • VodaBucks Store banner.
    • VodaPay
  1. You will be able to view your VodaBucks balance via the following channels:
  • USSD (*133#)
  • Vodacom Online (My Vodacom App, VodaPay App, portal and mobisite)
  1. You will retain your VodaBucks when you migrate to a different price plan, but you will need to opt back into the promotion in order to access, use or earn more VodaBucks.
  2. When migrating to a different price plan, you will be opted out of the promotion and you:
  • Will no longer earn VodaBucks for completing goals
  • Will retain all VodaBucks collected as part of the promotion (but will not be able to use your VodaBucks in the VodaBucks Store or to play a Mega Unlock Game unless you opt back in)
  • Will retain all rewards you’ve won through the promotion
  • Will retain any entries you have for the Grand Prize draw
  • Will still receive engagement communications regarding the promotion, unless you opt out of receiving SMSs for this promotion specifically
  • Will retain Shared VodaBucks until the 29th of February 2024, where they expire for all participants or customers who have chosen to opt out.
  • Will retain Vouchers Shared with you through the Unlock Summer promotion.
  1. When you add a new Red Price Plan to their account on a Master Account level, the VodaBucks allocation will go the Master Account Holder after bill payment, and not to the end user(s).

Rewards and Prizes

  1. All pictures and images of products and/or rewards displayed are for illustrative purposes only. Details of a reward are stipulated in the description. Any additional items or features included in the product image are not included.
  2. You stand a chance to win prizes in the following categories:
  • Free data, voice, SMS and integrated bundles
  • Discounts on data, voice, SMS and integrated bundles
  • Content-specific bundles and Vodacom Tickets
  • Discounted/ free digital content subscriptions
  • Lifestyle vouchers (food, clothing, personal care items. etc.)
  • Entries into Grand Prize draws:
    • Homeware
    • Smart Appliances
    • Fuel for a year
    • VodaBucks
    • Bursary
    • Cash into VodaPay wallet
    • Inverters
  1. Prizes include coupons, discounted offers and conditional-spend offers.
  2. Coupons are sent via SMS directly to the participating cell phone number and therefore will not be delivered to a physical address.
  3. Coupons cannot be transferred or redeemed for cash and they expire after a certain period of time, which will be communicated via SMS. Coupons are for once-off use only. The entire value of the coupon should be used on the first purchase, any value that is not used, will be forfeited. In addition to this, Vodacom reserves the right to terminate or expire coupons at any time and at their own discretion.
  4. If there are any issues regarding a coupon not being received, please call Customer Care on 082 135 and ask to be transferred to the Loyalty Call Centre. Once the issue has been resolved, you will receive your correct coupon within seven (7) working days.
  5. Many of the rewards that are up for grabs in the Unlock Summer promotion are not owned by Vodacom and are provided by a network of strategic partners. Due to this and where necessary, you will be required to direct queries or complaints to these partners accordingly. Redemption of coupons will be governed by the terms related to the specific offer and/or partner.

Specific Terms and Conditions for strategic partners and/or retailers:

  1. Terms and conditions: Flook - https://www.flook.co.za/terms-and-conditions
    • Note that all purchases relating to merchandise provided by Flook (various lifestyle offers including fashion brands, experiences and travel offers) will be loaded in the VodaBucks Store as a coupon and will therefore not attract or have a delivery fee. Once you have completed your purchase, you will immediately receive an SMS notification from VodaBucks Store and/or Vodacom with a link that you will use to get your items delivered through Flook's website. At this point, a delivery fee will be required. Please take note that the delivery fee will only be applicable once you conclude your purchase on the partner website.

VodaBucks Store, Daily & Mega Unlock Partner Terms and Conditions

  1. Terms and conditions: KAUAI - https://kauai.co.za/terms-privacy/
  2. Terms and conditions: FlightSite - https://travel.flightsite.co.za/terms-and-conditions/
  3. Terms and conditions: Nando's - https://www.nandos.co.za/terms-of-service
  4. Terms and conditions: Netflorist  - https://www.netflorist.co.za/Terms_and_Conditions.htm
  5. Terms and conditions: NuMetro - https://numetro.co.za/terms-and-conditions/
  6. Terms and conditions: Pick n Pay - https://www.pnp.co.za/terms-and-conditions
  7. Terms and conditions: PUMA - https://za.puma.com/terms-and-conditions.html
  8. Terms and conditions: Upskillist - Terms | upskillist
  9. Terms and conditions: Sorbet - https://www.sorbet.co.za/terms-conditions/
  10. Terms and conditions: Steers - https://steers.co.za/terms-and-conditions
  11. Terms and conditions: Sweep South - https://sweepsouth.com/terms/
  12. Terms and conditions: Uber - https://www.uber.com/legal/en/document/?name=general-terms-of-use&country=south-africa&lang=en
  13. Terms and Conditions: Burger King
  14. Terms and Conditions – Krispy Kreme South Africa (krispykremesa.com)
  15. Terms and Conditions: Legal - Hungry Lion
  16. Terms & Conditions | Milky Lane South Africa
  17. Terms and Conditions: Spur Legal | Learn About Our Privacy Policy South Africa | Spur Steak Ranches
  18. Terms and Conditions: Terms and Conditions (loot.co.za)
  • Conditional Offers have a MAXIMUM of one code per basket and customer
  1. Terms and conditions: wiGroup (Fulfilment Partner)- https://www.wigroupinternational.com/terms-and-conditions
  2. Please note: the following partners will only allow redemption of a maximum of 4 codes per customer, per day:
  • Hungry Lion
  • Debonairs
  • Nando’s
  • Kauai
  • Pick n Pay
  • Netflorist
  • Bounce
  • Sportsmans Warehouse
  • Burger King
  • Milky Lane
  • Fishaways
  • Krispy Kreme
  • Vodacom Shop
  • Loot
  • Steers
  • Spur
  • Vodacom 4U

Voice, Data and Social media data bundle rewards

  1. Voice, SMS and data bundle rewards will be allocated immediately to Prepaid, Postpaid and Top-Up customers.
  2. Bundles will be available to use from allocation and will expire as per the bundle validity period stipulated in the SMS.
  3. Unused reward bundles will expire and there will be no carry-over or refund, with the exception of data bundles where applicable.
  4. Reward bundles cannot be transferred to other customers, with the exception of data bundles where applicable (https://www.vodacom.co.za/vodacom/terms/data-bundle-terms/data-transfer ).
  5. Any usage that falls outside the specified usage period or after the bundle is depleted, will be billed at the applicable price plan rates of the customer.
  6. Vodacom voice minute bundles will specify usage, whether for Vodacom to Vodacom (VC-VC) calls or calls to any South African Network (Any Network).
  7. The following call types are excluded from the Vodacom voice minute bundles:
  • Conference and video calls to other networks;
  • Call Sponsor: International & roaming calls, Premium rated calls;
  • Value Added Service (VAS) Calls;
  • Call Forwarding;
  • Directory Enquiry;
  • Reconnect Calls;
  • Reverse Charge Calls
  • General Through Connect (to other networks);
  • Service calls; and
  • Message forwarding.
  1. Vodacom SMS reward bundles can be used for sending SMS to national destinations including SMS to emailbut cannot be sent to international or premium-rated numbers or services. One (1) SMS is equivalent to 160 characters, including spaces.
  2. Data sessions initiated within the specified usage period but terminated outside of the period will deplete from the data reward bundle until the last minute of the stated bundle validity period; and the remainder of the session will be billed from an existing active data bundle; or at the specified out-of-bundle rate applicable to the applicable price plan of the customer. Out-of-bundle data charges will only apply to customers who have opted-into out-of-bundle data charges.
  3. Prepaid and Top-Up customers converting to Postpaid price plans or vice versa will not be able to retain their allocated voice minutes, data or SMS reward bundles once the conversion is successfully completed.
  4. Social media bundles must be used on the specified sites (e.g. Facebook, YouTube) in the specified time period for the specified validity period. Usage on these sites outside of these rules will incur costs.

Grand Prize Draws

  1. When you play a daily Unlock, a Mega Unlock game and participate in the sharing of VodaBucks and Vouchers, you stand a chance to win entries into the Grand Prize Draws. This competition runs from 00:00:01 (one second past midnight) on the 20thof October 2023 (“start date”) and ends at 23:59:59 (one second before midnight) on the 29th of February 2024 (“end date”). Any entries received after the closing date will not be considered for the competition. The duration of the competition may be changed at the discretion of Vodacom.
  2. All pictures and images of products and/or rewards displayed are for illustrative purposes only. Details of a reward are stipulated in the description. Any additional items or features included in the product image are not included.
  3. Customers may be entered into the draw multiple times. All customers who have been entered into the Grand Prize Draws, will be eligible to win a Grand Prize/s, unless he/she does not meet the qualifying criteria stipulated below (see Eligibility for Grand Prizes).
  4. In this case, or if a winner cannot accept the prize for any reason whatsoever, the prize will be awarded to the next selected qualifying entrant.
  5. Vodacom will use all reasonable efforts to contact the winners telephonically (between the working hours of 08h00 and 17h00), on the cell phone number used to participate in the competition. Vodacom will attempt to contact the winners over a period of three (3) working days after the draw date and subsequent verification of eligibility (based on the above and below mentioned criteria). Should a participant not be available on the contact number during the timeframe stipulated, or should the participant reject, forfeit or decline acceptance of the prize, that person's right to the prize will be deemed to have been waived and the prize will be forfeited. Vodacom reserves the right to then award the prize to the next selected qualifying entrant or carry over the prize to the next month.
  6. The claim for the prize will be subject to security and validation, failing which, the winner will forfeit the prize and the prize will be awarded to the next selected qualifying entrant. Vodacom reserves the right to withhold the reward until it is satisfied that the claim is valid. Vodacom may also refuse to award the prize if these Terms and Conditions have not been adhered to or if it detects any irregularities or fraudulent practices. Vodacom is entitled in its entire discretion to reject any participant for any reason and will not be obliged to notify that they are rejected. 

Publication of winners’ details

  1. Winners will be asked to consent in writing (or telephonically) to their image and/or likeness being used and published by Vodacom in connection with the competition for a period of twelve (12) months after they have been announced as winners. The winner may decline the use of their image and/or likeness by Vodacom.
  2. If you win and agree to have your details published, your name and location may be displayed on the Vodacom website, Vodacom social media channels, Vodacom partner channels and/or on screens and in-store TVs within Vodacom-approved sales channels.

Eligibility for Grand Prize

  1. In order to be eligible for a Grand Prize, you are required to:
  • Be in possession of a valid South African ID, valid passport  or valid permanent residence permit valid for a period exceeding 12 (twelve) months for the Republic of South Africa and valid at the end date of the competition.
  • Be able to identify yourself (in a manner determined by Vodacom) as the qualifying entrants to the competition and have to comply with the required validation procedure in order to claim the prize.
  • The selected winners must have complied with these Terms and Conditions to enter. Postpaid and Hybrid customers should be on an active, qualifying contract with no accounts (held with Vodacom) being in arrears.
  • In the event that the user of the mobile phone (i.e. the participant in the competition) is not the person that is responsible for payment of the qualifying contract/existing qualifying contract, the prize will be awarded to the person who is the account holder and responsible for payment of the qualifying contract/existing qualifying contract.
  • In the event that the qualifying contract is a Vodacom Business account and that the user of the mobile phone (i.e. the participant in the competition) is not the person that is responsible for payment of the qualifying contract/existing qualifying contract, then the prize will be awarded to the user of the mobile phone and not to the account holder.
  • Employees, directors and agents of Vodacom and all participating stores, their immediate families, life partners, business partners and associates and any person directly involved with the sponsoring, devising, production, management or marketing of this competition are not eligible to participate in this competition.
  • The prize is not transferable or exchangeable.
  • In the event of a dispute in regard to any aspect of the competition and/or the Terms and Conditions, Vodacom’s decision will be final and binding and no correspondence will be entered into.
  1. All cash prize winner’s payments will be paid into their VodaPay digital Wallet. Customers need to Download and Register VodaPay and ensure that they have a PRO Digital Wallet before payment can be completed. If customers have not expanded their VodaPay digital wallet by the requested date no later than 30 days after the day of contact, the prize will be forfeited. The cash prize money will be paid into the winner’s VodaPay digital wallet no later than 30 working days provided the winner has upgraded to the required Pro wallet tier (https://vodapay.vodacom.co.za/vodapay/personal/faq )
  2. The following Grand Prizes are up for grabs monthly, for the duration of the Summer Campaign:

Cash Prizes

  1. Five (5) customers will each win *R5 000 (Five Thousand Rand). Participants are only eligible to win one prize per customer.
  2. Five (5) customers will each win *R10 000 (Ten Thousand Rand). Participants are only eligible to win one prize per customer.
  3. Five (5) customers will each win *R25 000 (Twenty-Five Thousand Rand). Participants are only eligible to win one prize per customer.
  4. Six (6) customers will each win *R50 000 (Fifty Thousand Rand). Participants are only eligible to win one prize per customer.
  5. Each of the above-mentioned cash prizes will be paid into customers’ VodaPay Wallet between 30-60 working days once customer has successfully expanded their VodaPay wallet to the correct wallet type. The winning customer will be required to download the VodaPay app and expand their wallet to the required communicated VodaPay wallet type no later than 7 working days after contact. Should the winner fail to expand the wallet after the requested 7 days the prize will be forfeited, and the prize awarded to the next qualifying participant.
  6. Fifty (50) customers will win each win 10 000 (ten thousand) VodaBucks. Participants are only eligible to win one prize per customer.

Fuel Vouchers

  1. Ten (10) customers will win a fuel voucher to the value of R12 000 (Twelve Thousand Rand). Participants are only eligible to win one prize per customer.

Shopping and retail vouchers

  1. Ten (10) customers will each win a shopping voucher to the value of R2000 (Two Thousand Rand). Participants are only eligible to win one prize per customer.
  2. Five (5) customers will each win a grocery gift card to the value of R12000 (Twelve Thousand Rand). Participants are only eligible to win one prize per customer. Vouchers will be allocated at Vodacom’s discretion.

Invertors

  1. Ten (10) customers will each win a BluEtti Expandable Power Station AC200MAX. Participants are only eligible to win one prize per customer.

The Monthly Grand Prize draws will take place on:

  1. Draw 1: 01 December 2023 (entries from 00:00:01 on 20 October 2023 to 23:59:59 on 30 November 2023)
  2. Draw 2: 03 Jan 2024 (entries from 00:00:01 on 01 December 2023 to 23:59:59 on 31 December 2023)
  3. Draw 3: 01 February 2024 (entries from 00:00:01 on 01 January 2024 to 23:59:59 on 31 January 2023)
  4. Draw 4: 01 March 2024 (entries from 00:00:01 on 01 February 2024 to 23:59:59 on 28 February 2024)
  5. Draw 5: 01 April 2024 (entries from 00:00:01 on 01 March 2024 to 23:59:59 on 31 March 2024)

The following Grand Prizes are up for grabs weekly for customers who have successfully shared their VodaBucks for the duration of the Summer Campaign:

  1. Ten (10) customers will each win 6000 (six thousand) Vodacom to Vodacom (VC) voice minutes for a year (500 minutes per month for 12 months). Participants are only eligible to win one prize per customer.
  2. Ten (10) customers will each win 120GB data for a year (10GB of data per month for 12 months). Participants are only eligible to win one prize per customer.

The Weekly Grand Prize draws will take place on:

  1. Draw 1: 27 October 2023 (entries from 00:00:01 on 20 October 2023 to 23:59:59 on 26 October 2023)
  2. Draw 2: 03 November 2023 (entries from 00:00:01 on 27 October 2023 to 23:59:59 on 02 November 2023)
  3. Draw 3: 10 November 2023 (entries from 00:00:01 on 03 November 2023 to 23:59:59 on 09 November 2023)
  4. Draw 4: 17 November 2023 (entries from 00:00:01 on 10 November 2023 to 23:59:59 on 16 November 2023)
  5. Draw 5: 24 November 2023 (entries from 00:00:01 on 17 November 2023 to 23:59:59 on 23 November 2023)
  6. Draw 6: 01 December 2023 (entries from 00:00:01 on 24 November 2023 to 23:59:59 on 30 November 2023)
  7. Draw 7: 08 December 2023 (entries from 00:00:01 on 01 December 2023 to 23:59:59 on 07 December 2023)
  8. Draw 8: 15 December 2023 (entries from 00:00:01 on 08 December 2023 to 23:59:59 on 14 December 2023)
  9. Draw 9: 22 December 2023 (entries from 00:00:01 on 15 December 2023 to 23:59:59 on 21 December 2023)
  10. Draw 10: 29 December 2023 (entries from 00:00:01 on 22 December 2023 to 23:59:59 on 28 December 2023)
  11. Draw 11: 05 January 2024 (entries from 00:00:01 on 29 December 2023 to 23:59:59 on 04 January 2024)
  12. Draw 12: 12 January 2024 (entries from 00:00:01 on 05 January 2024 to 23:59:59 on 11 January 2024)
  13. Draw 13: 19 January 2024 (entries from 00:00:01 on 12 January 2024 to 23:59:59 on 18 January 2024)
  14. Draw 14: 26 January 2024 (entries from 00:00:01 on 19 January 2024 to 23:59:59 on 25 January 2024)
  15. Draw 15: 02 February 2024 (entries from 00:00:01 on 26 January 2024 to 23:59:59 on 01 February 2024)
  16. Draw 16: 09 February 2024 (entries from 00:00:01 on 02 February 2024 to 23:59:59 on 08 February 2024)
  17. Draw 17: 16 February 2024 (entries from 00:00:01 on 09 February 2024 to 23:59:59 on 15 February 2024)
  18. Draw 18: 23 February 2024 (entries from 00:00:01 on 16 February 2024 to 23:59:59 on 22 February 2024)
  19. Draw 19: 01 March 2024 (entries from 00:00:01 on 23 February 2024 to 23:59:59 on 29 February 2024)
  20. Draw 20: 29 March 2024 (entries from 00:00:01 on 01 March 2024 to 23:59:59 on 28 March 2024)

The NXT LVL Bursary Booster:

  1. Three (3) lucky entrants who engage on NXT LVL Vodacom 2023/24 Summer campaign and are registered at a higher learning institution stand a chance to win a Bursary to the value of R50 000 (Fifty Thousand Rands) each towards their education for the year.
  2. The NXT LVL Bursary Booster draw will take place on: 03 April 2024 (entries from 00:00:01 on 20 October 2023 to 23:59:59 on 21 January 2024) (https://www.vodacom.co.za/vodacom/terms/competition/nxt-lvl-bursary-booster)

VodaBucks Store

  1. All Vodacom customers can use their VodaBucks to purchase from the VodaBucks store within the Unlock Summer menu on the My Vodacom App.

Using VodaBucks to make purchases

  1. You are able to purchase products and services through different payment methods. In the VodaBucks Store, payment methods include:
  • Credit card payments;
  • Airtime (On bundle related purchases)
  • VodaBucks only; and/or
  • Combination of VodaBucks plus credit/cheque card
  1. Partial payments are allowed within the VodaBucks Store but will be governed in line with the VodaBucks Rewards Programme rules (i.e. payment options of products and services within the VodaBucks Store remain at the discretion of Vodacom, with the only universal payment option being VodaBucks):
  2. VodaBucks combination with cash/credit or cheque payment will always be presented
  3. You cannot decide the VodaBucks and cash combination you want to opt for, this will always be predefined in line with the rules of the rewards programme.

VodaBucks Redemption Rate

  1. You will be able to redeem VodaBucks on selected items in the VodaBucks Store at a redemption rate set in line with the VodaBucks Rewards Programme rules as set by Vodacom at its discretion.

VodaBucks Store merchandise and stock

  1. The items sold in the VodaBucks Store include physical goods and coupons (which expire after a certain period of time which will be communicated to you via SMS).
  2. Items available for purchase in the VodaBucks Store are subject to availability and offerings are subject to change. If you purchase/order an item that is not in stock (and no replacement is possible), we will inform you within seven (7) working days and you will receive a full refund.
  3. Items available through the VodaBucks Store are detailed in the product description. Any additional items or features included in the product image are not included in the purchase. Once you have made a purchase, you will receive a notification SMS which will say which of our strategic partners will fulfil the order.
  4. Most items offered in the VodaBucks Store are not owned by Vodacom and are provided by a network of strategic partners. Due to this and where necessary, you will be required to direct any product queries or complaints to our partners accordingly.

Delivery Locations

  1. VodaBucks Store delivers within the borders of South Africa.

Delivery timelines and information

  1. Deliveries take place weekdays (Monday to Friday), between 08h00 and 17h00.
  2. Items will be delivered within ten (10) working days. However, an exact date or time of delivery cannot be guaranteed and VodaBucks Store and/or Vodacom will not be held liable for any costs related to late delivery.
  3. Coupons are sent via SMS directly to your designated cellular phone number and therefore won't be delivered to a physical address as per physical merchandise.
  4. When purchasing an item, you need to ensure that the correct delivery address and contact details are provided to ensure a smooth delivery process.
  5. You will receive an SMS detailing when the delivery will take place. It is your responsibility to ensure that you, or someone else, will be available to receive the item at the address provided. If the courier cannot get hold of you at the delivery address, on two (2) separate occasions, the order/s will be cancelled and a refund will be initiated. Please note that VodaBucks Store and/or Vodacom will not be held liable for damages to the item when opening or using the item.

Refunds

  1. Items purchased through the VodaBucks Store may be returned at no cost and will be fully refunded in the following circumstances:
  • Incorrect item/s delivered
  • Item/s is damaged before or during delivery
  • Item/s purchased is out of stock
  • No correct size available for the required item/s bought
  • Item/s is defective due to factory fault
  1. If the item is unwanted, it can still be returned and refunded, however, you will incur the cost of the courier. The refund will be processed and refunded into your account between seven (7) to fourteen (14) working days.

Replacements

  1. VodaBucks Store and/or Vodacom cannot guarantee a replacement of damaged items or correctly-sized clothing items. When replacements are unavailable, you will be notified and a refund will be processed within seven (7) working days.
  2. You have seven (7) working days from the date of delivery to log the return. VodaBucks Store and/or Vodacom will not accept any returns after seven (7) days.
  3. To log a return, you will need to contact Customer Care on 082 135. A Customer Care agent will then contact the courier (RAM or respective courier company where fulfilment was done by our partners) to collect the item/s from you within seven (7) workings days, depending on your selected return option. Please note that no refunds will be made for coupon (purchases) that had a validity period which have subsequently expired.
  4. Returns will only be accepted by the VodaBucks Store and/or Vodacom if the item is in the following condition:
  • Original condition upon delivery
  • Unused or unopened
  • In or repackaged in its original packaging
  1. Upon collection, VodaBucks Store and/or Vodacom has the right to refuse an item that does not meet the above conditions.
  2. If the item is in a suitable condition to be returned, your VodaBucks will be returned to your Banked VodaBucks wallet from which the purchase was made. This will take up to seven (7) business days from when the courier company confirms and accepts the return.
  3. Flights and holiday packages purchased through the VodaBucks Store cannot be returned or refunded. VodaBucks Store and/or Vodacom is not liable for any costs incurred due to cancellation or changes to booking dates.

Coupons

  1. Coupons cannot be transferred or redeemed for cash and they expire after a certain period of time which will be communicated to you via SMS. In addition to this, VodaBucks Store and/or Vodacom reserves the right to terminate or expire coupons at any time and at their own discretion.
  2. If there are any issues regarding your coupon not being received, please call Customer Care on 082 135. Once the issue has been confirmed, you will receive your correct coupon within the seven (7) working days. Redemption of coupons will be governed by the terms related to the specific offer and/or partner.

VodaPay Spend and Get

  1. Vodacom and non-Vodacom customers are eligible for everything that is presented under the Spend & Get e-commerce deals pillar of the Unlock Summer promotion.
  2. Spend & Get goals are personalised to each customer.
  3. You will need to complete these goals via the VodaPay App, regardless of where you access your Spend & Get goals.
  4. You will be rewarded in real-time once your spend goal is achieved. https://www.vodacom.co.za/vodacom/terms/promotions/vodapay-spend-and-get
  5. Vodacom (Pty) Ltd and Vodacom Payment Services (Pty) Ltd (“Vodacom”) is giving you the opportunity to enter the “VodaPay Flook Spend & Get Promotion (the “Promotion”) whereby you stand a chance to receive a R80 Flook coupon that is valid for 14 days (a “Coupon”) (referred to as the “Coupon”) https://www.vodacom.co.za/vodacom/terms/competition/vodapay-flook-spend-and-get
    • The VodaPay Flook Spend & Get Promotion will run from 1 October 2023 to 31 October 2023 (the “End Date” and the promotion period will be referred to as the “Promotion Period”).
  6. Vodacom (Pty) Ltd and Vodacom Payment Services (Pty) Ltd (“Vodacom”) is giving you the opportunity to enter the “VodaPay Quickbus Spend & Get Promotion (the “Promotion”) whereby you stand a chance to receive a R100 Quickbus coupon that is valid for 30 days (a “Coupon”) (referred to as the “Coupon”) https://www.vodacom.co.za/vodacom/terms/competition/vodapay-quickbus-spend-and-get
    • The VodaPay Quickbus Spend & Get Promotion will run from 12 Oct 2023 to 31 Mar 2024 (the “End Date” and the promotion period will be referred to as the “Promotion Period”).
  7. Vodacom (Pty) Ltd and Vodacom Payment Services (Pty) Ltd (“Vodacom”) is giving you the opportunity to enter the “VodaPay Zulzi Spend & Get Promotion (the “Promotion”) whereby you stand a chance to receive a R100 Zulzi coupon that is valid for 14 days (a “Coupon”) (referred to as the “Coupon”) https://www.vodacom.co.za/vodacom/terms/promotion/vodapay-zulzi
    • The VodaPay Zulzi Spend & Get Promotion will run from 1 Oct 2023 to 31 Oct 2023 (the “End Date” and the promotion period will be referred to as the “Promotion Period”).

VodaPay Partner Coupons

  1. When playing daily and Mega Unlock Summer games, you stand a chance to win VodaPay partner coupons.
  2. When winning these coupons as a prize, you will receive an SMS notification containing a link to the partner store from which you can redeem the coupon.
  3. You will be required to purchase your item in partner store and then apply the discount /coupon code in the checkout page.
  4. Your discount will be applied to the overall basket value.

Convert VodaBucks to Cash

  1. You can convert your Vodabucks to cash from within the Summer mini app in VodaPay.
  2. The Vodabucks that are converted into cash will be paid into the Vodapay wallet and can be paid into the Entry wallet, Lite wallet, Essential wallet or Pro wallet.
  3. You can convert a maximum number of 10000VBs @ 5 cents in a single transaction and per day
  4. You can convert a maximum number of 10000VBs @ 5 cents in a single transaction.
  5. You are not allowed to perform more than two convert-to-cash transactions per day.
  6. If your account is frozen, or if the amount breaches the Vodapay wallet limits, your attempt to convert VodaBucks to cash will be unsuccessful.
  7. Vodacom Payment Services (Pty) Ltd (VPS) reserves the right to suspend this feature as part of the Unlock Summer promotion, in the event of suspected abuse or fraudulent usage, outside of what is considered reasonable for private, non-commercial use.
  8. VPS reserves the right to limit this feature as part of the Unlock Summer promotion in regions or areas where there is limited network capacity (high congestion), in order to maintain consistent quality of service. 
  9. VPS reserves the right to alter or terminate this feature as part of the Unlock Summer promotion in order to prevent a catastrophic impact on the network. 
  10. While VPS will use its reasonable endeavours to provide this this feature as part of the Unlock Summer promotion, it does not commit to the uninterrupted supply of this promotion, due to potential capacity limitations on the network. 
  11. VPS reserves the right to suspend, cancel or convert this feature as part of the Unlock Summer promotion on reasonable notice. 
  12. VPS reserves the right to change and/or expand on these terms and conditions and will provide reasonable notice of any material changes prior to such change as and when the circumstances permit.