TERMS AND CONDITIONS
Please read this Promotion terms and conditions (“Terms and Conditions”) carefully. Participation in this Promotion will constitute your agreement to comply with these Terms and Conditions. If you do not agree with these Terms and Conditions, please do not participate in this Promotion. This
Promotion is only available while Stock lasts. Please refer to this website for the current Terms and Conditions for this Promotion: https://www.samsung.com/za/offer/
All participants during the term of this Promotion agree to be bound by the following Terms and Conditions:
1.1. Samsung Galaxy S24 Series National Promotion Vodacom Exclusive (“Promotion”)
1.2. The promoter of the Promotion is Samsung Electronics South Africa (Proprietary) Limited, Registration number: 1994/003872/07 and/or its agencies ("Organizer").
1.3. “Galaxy S24 Series” shall mean the Samsung Galaxy S4 Ultra, Samsung Galaxy S24 Plus, and Samsung Galaxy S24.
1.4. The Promotion is an exclusive offer to Vodacom customers.
2.1. The Promotion will run in Vodacom and associated Vodacom Channel Partners (Vodacom Business, Vodaworld, Vodacom Call Centres, Cellucity, Chats, 4U, Vodacom Independent Dealers) from the 13th of May 2023 [00:00am] to 6th of June 2023 [23:59 pm]; (“Promotion Period”)
2.2. The duration of the Promotion may be amended, extended or curtailed at the discretion of the Organizer.
2.3. The Promotion is valid while stocks last.
3.1. Participants who purchase a Galaxy S24 Series from Vodacom and associated Vodacom Channel Partners (Vodacom Business, Vodaworld, Vodacom Call Centres, Cellucity, Chats, 4U, Vodacom Independent Dealers) can redeem the offer from the 13th of May [0:00 am] to the 20th of June 2024 [23:59 pm]; (“Redemption Period”)
3.2. Redemptions for business to business customers (B2B) will be limited to Samsung Galaxy S24 Series sold from Vodacom.
3.3. Excluded from redemption eligibility, are Samsung Galaxy S24 Series device sales at a
Vodacom associated channel where the device sold was not purchased from Vodacom.
4.1 Participation in this promotion does include the Organiser, their directors, members, partners, employees, agents, consultants, any other person who directly or indirectly controls or is controlled by them or any supplier of goods and services, if they personally purchased a Samsung Galaxy S24 Series for their own personal use. Proof of purchase will be verified at the Organizer’s discretion.
4.2 Any Business to Business Customers (B2B) who purchase the Galaxy S24 Series device from Vodacom.
4.3 The Promotion is applicable to both Cash and Contract customers.
4.4 Customers will be required to submit proof of identity, proof of purchase and proof of address.
Customers that do not supply all the required information and / or documentation during the Redemption period may be excluded or disqualified from eligibility.
4.5 Where the participant is a natural person, that participant must:
(a) be a citizens of the Republic of South Africa and/or legal residents of the aforesaid country;
(b) be currently residing in the Republic of South Africa at the date of the commencement of the Promotion Period;
(c) be a natural person and be at least eighteen (18) years old at the date of the commencement of the Promotion Period;
(d) be in the possession of a valid South African identity.
(e) have made a valid purchase of a Samsung Galaxy S24 Series device with a valid IMEI number within the Republic of South Africa from an authorised Vodacom and associated Vodacom Channel Partners (Vodacom Business, Vodaworld, Vodacom Call Centres, Cellucity, Chats, 4U, Vodacom Independent Dealers)
(f) be in the possession of a valid Proof of Purchase with verifiable details such as IMEI number, outlet from which the device was purchased from, and in certain cases, the name of the purchaser.
4.6 Where the participant is a Business (which for the purposes of these Terms and Conditions shall include a Trust), that participant must :
4.6.1 be duly registered and incorporated or otherwise lawfully established in the Republic of South Africa and not restricted in terms of its constitutional documents from participating in the Promotion, with a domicilium address situated within the Republic of South Africa;
4.6.2 be represented by a duly authorized individual ("Representative") who currently resides in the Republic of South Africa at the date of the commencement of the Promotion Period,
4.6.3 the Representative must be at least 18 (eighteen) years old at the date of the commencement of the Promotion Period.
4.6.4 By entering, they confirm to be the appointed person responsible for claiming the Offer on behalf of the organization.
4.6.5 Follow redemption steps outlined in clause 8.12. Submission for Business requires the Representative to email required documents to the dedicated Business 2 Business promotions e-mail address: [email protected]
4.6.6 Required documents include:
a) Proof of Purchase ;
Certificate;
authorised owner/director;
4.7 Misrepresentation of participants or in store sales representatives will result in the
disqualification of the claim and possible legal action.
5.1. The participant must, within the Promotion Period:
where it is required and applicable in terms of this Promotion, purchased within the Republic
of South Africa from Vodacom.
or 5.1(c).
Google Play Store
https://play.google.com/store/apps/details?id=com.samsung.android.voc on their Galaxy
S24 Series and be a registered subscriber of the Samsung Members Application.
mentioned documentation via email to [email protected].
5.2. If any of the above mentioned documentation is not available due to the business size,
structure or nature, suitable alternatives for each of the below will need to be provided.
6.1. The Promotion will afford the participant the opportunity to receive the corresponding gift (“Offer”):
(a) For the purchase of one Galaxy S24 Series device, the participant will receive one set (1) of Galaxy Buds FE.
6.2. The Offer is not transferable. No substitution, cash redemption, or assignment of the Offer is permitted.
6.3. The Offer is provided on a first come first serve basis and while stocks last. The Organiser cannot be held accountable once the stock of the promotional Offer has been depleted.
6.4. The Offer may differ from that shown on the promotional material with regard to colour and specs and same shall be subject to availability and in the Organiser’s sole and absolute discretion to select same.
6.5. If your claim of the Offer is rejected due to the IMEI number having already been claimed against, the Organizer does not assume any responsibility or any liability to fulfil the redemption of the Offer. The Organizer should direct the claim of the Offer back to the place where they purchased the device from.
7.1. The Promotion is limited to one (1) Galaxy Buds FE per Galaxy S24 Series device purchased (identifiable by the unique IMEI number).
7.2. The Promotion is further limited that participants are only allowed to redeem the Offer up to 5 times. This means participants are limited to 5 purchases of the Galaxy S24 Series and 5 corresponding redemptions of the Offer. Participants will not be allowed to redeem the Offer more than 5 times on any number of purchases of the Galaxy S24 Series in excess of 5 purchases.
7.3. Should there be any dispute in this regard, the Organizer shall be sole adjudicator of the dispute and the Organizer’s decision shall be final
8.1. To redeem your Offer for Galaxy Buds FE the participant must follow the following steps and/or instructions:
8.1.1 for redemption of purchases:
Step 1: Purchase and activate the Galaxy S24 device, which Galaxy S24 Series device bought must be purchased within the Republic of South Africa during the Promotion Period.
Step 2: Have all current Samsung software updates downloaded and installed from the settings menu on the Galaxy S24 Series device.
Step 3: Download Samsung Members Application from the Samsung Galaxy Store or Google Play Store on his/her Galaxy S24 Series device.
Step 4: Register for a Samsung Members account, then click on “Galaxy S24 Series complimentary gift” promotional banner in the “Benefits” section of the Samsung Members Application and follow the prompts.
Step 5: Upload the proof of purchase of their Galaxy S24 Series device and complete and submit an online form with participant’s details, which form must include participant’s delivery address and contact information.
Step 6: Upon submitting the online form (referred to in step (5) the participant will receive an e-mail confirming their submission of the online form was successful. In the same email, the participant will receive a Reference number that must be used by the participant to escalate any queries pertaining to their submission.
Step 7: Once the Organiser has validated the participant’s online form and proof of purchase of the Galaxy S24 Series device, the participant will receive a congratulatory message by way of email.
Step 8: The Organiser will then arrange for delivery of the Offer according to the delivery details provided by the participant. The participant will be required to provide the Organiser with a day, time and address to enable delivery of the promotional Offer.
8.2. No claims for any Galaxy Buds FE in respect of the Galaxy S24 Series device purchased during the Promotion Period will be accepted or processed after the Promotion period ended and Redemption Period which will close 21 Days after the close of the promotion as stipulated in clause 3 above.
8.3. Participants who encounter any technical issues when redeeming the Offer, must contact the Organizer for assistance by telephone at the following telephone number: +27 (0) 860 726 7864.
8.4. The Organizer accepts no responsibility for entries lost, misdirected, illegible, late, mutilated or altered. Entries that do not comply with these Terms and Conditions will be disqualified.
8.5. Errors and omissions may be accepted at the Organizer's sole discretion. Failure by the Organizer to enforce any of its rights at any stage does not constitute a waiver of those rights.
8.6. It is the participant’s responsibility to ensure that any information provided to the Organizer is accurate, complete and up to date.
8.7. The Galaxy Buds FE can only be redeemed through the Samsung Members Application, for those applicable purchases.
8.8. The Organiser will not be responsible for any costs associated with the redemption process of the Offer.
9.1. Where the participant is a Business Entity, the following additional provisions shall apply –
(a) by its participation in the Promotion both the participant and the Representative warrant to and in favour of the Organizer that –
(b) the participant is duly authorized in terms of its constitutional documents to enter into
the Promotion and receive and/or redeem an Offer, should an Offer be awarded to it;
(c) the Representative has been duly authorized to represent and bind the participant;
(d) all internal requirements have been met in order to permit the participation of the participant in the Promotion.
9.2. In addition to 9.1 above, the participant must attach a letter, signed by an authorized representative, on the participant’s business letterhead confirming:
(a) that the Offer and or gift item is intended for internal distribution and/or use within its organisation and is not for resale to any natural persons or other juristic or business entities (as warranty only applies to initial purchaser);
(b) The Identified account administrator acting on behalf of the participant has the requisite authority to act on behalf of the participant;
(c) a delivery address for the Offer or Gift item to be delivered for the attention of the administrator.
9.3. Where the provisions of the Consumer Protection Act may not apply to the participant, the participant nevertheless consents to the application of the Consumer Protection Act to it.
9.4. the participant will be required to provide proof of its authority and the authority of the Representative, to the Organizer upon request. Failure to provide sufficient proof, in the sole and absolute discretion of the Organizer, shall result in the participant forfeiting any rights or claims that it may have in and to the Offer and the Promotion.
10.1. Delivery will take place approximately 7 (seven) to 14 (fourteen) working days after validation.
10.2. Organiser does not accept any responsibility for late/non arrivals and/or any damage to the Galaxy Buds FE that may arise during its delivery to the participant.
10.3. Should the participant fail to supply valid proof of purchase through the Samsung Members Application, the Offer will be forfeited.
10.4. Sales representatives employed at participating stores may not claim the Offer on behalf of a purchasing customer. Participants must redeem the Offer on their own behalf.
10.5. Delivery will take place in accordance with Covid-19 regulatory requirements (if any) and on receipt of the participant’s valid and correct delivery details supplied by the participant through the Samsung Members Application.
10.6. Should the participant fail to supply correct and valid delivery details upon redemption of the Offer through the Samsung Members Application, the Offer will be forfeited.
10.7. Delivery will occur by way of courier and the Organizer does not accept any responsibility for late/non arrivals and/or any damage to the Offer that may arise during its delivery to the participant.
10.8. In the event that the participant is unreachable or fails to claim delivery after 2 (two) attempts to deliver over a period of 10 (ten) working days it shall be forfeited.
10.9. The participant must present a valid identity document at the time of delivery.
10.10. Deliveries will only be made within the borders of the Republic of South Africa.
10.11. Deliveries will occur from Monday to Friday during regular office hours (08h00 to 17h00) and no deliveries will be made on public holidays or over the weekends. Delivery may be delayed due to South African Government regulations imposed as a result of the Covid-19 pandemic.
11.1. To the extent permitted by Consumer Protection Act No 68 of 2008 and any other applicable law:
(a) The participant hereby indemnifies the Organizer against any direct, indirect, special, incidental, consequential or punitive damages or loss of any kind regardless of how this was caused, and whether it arose under the law of contract or delict or otherwise, because of the participant’s entrance to the Promotion.
(b) The Organizer excludes all warranties (express or implied), representations and liabilities regarding this Promotion (other than for death or personal injury caused by its negligence and/or fraud).
(c) All personal information exchanged with the usage of third party applications will not be monitored or controlled by the Organizer. The participant bares the responsibility to ensure that it is aware of the terms and conditions applicable to usage of 3rd party applications. The participant understands and agrees to indemnify the Organizer from all liability arising from whatsoever nature.
12.1. In accordance with the confidentiality policies and practices of the Organizer, none of the entry details of any participant in this Promotion will be disclosed or used by the Organizer for any purposes other than for entry into the Promotion and in accordance with clause 11.7 below.
12.2. The participant is bound by the Samsung Members application terms and conditions, where more specifically, only one (1) account per Galaxy S24 Series device is permitted to be registered for use of the Samsung Members application. Should there be any dispute in this regard, the Organizer shall be sole adjudicator of the dispute and the Organizer’s decision shall be final.
12.3. The Samsung Members application is downloadable from Galaxy Store and Google Play Store and it is supported on the Samsung Galaxy S24 Series device. The Organizer reserves the right, at any time, to verify the validity of participants (including a participant’s identity, age and place of residence) and to reject any participant who has not agreed to these Terms and Conditions. Errors and omission may be accepted at the Organizer's discretion. Failure by the Organizer to enforce any of its rights at any stage does not constitute a waiver of those rights.
12.4. If this Promotion is interfered with in any way or is not capable of being conducted as reasonably anticipated due to any reason beyond the reasonable control of the Organizer, including but not limited to technical difficulties, unauthorized intervention or fraud, the Organizer reserves the right, in its sole discretion, to the fullest extent permitted by law: (a) to disqualify any participant; or (b) to modify, suspend, terminate or cancel the Promotion as appropriate, subject to the approval of relevant regulatory authorities.
12.5. Data charges may be incurred for downloading the Samsung Members application which will be for the cost and account of the participant. Network rates apply.
12.6. Participants acknowledge and accept that the Organizer shall utilise a third party agent to contact the participant to arrange delivery. In order to affect the contacting and delivery process, the Organizer shall provide the participant’s information to such third party agent.
12.7. Details of participants will not be used by the Organizer for Samsung related communication should the participants opt-out to receive further communication from the Organizer.
12.8. Information regarding the Promotion that is published on authorized advertising material will also form part of the Terms and Conditions of the Promotion.
12.9. The Organizer may in its sole discretion amend these Terms and Conditions at any time, without notice, and such amendments shall be deemed to have taken effect from the date of publication of the revised Terms and Conditions on the Organizer’s website http://www.samsung.com/za/offer/ . The onus rests on the participant to constantly check the website for updates to the Terms and Conditions.
12.10. The Organizer reserves the right, at any time, to verify the validity of participants (including a participant’s identity, age and place of residence) and to reject any participant who has not agreed to these Terms and Conditions. Errors and omission may be accepted at the Organizer's discretion. Failure by the Organizer to enforce any of its rights at any stage does not constitute a waiver of those rights.
12.11. If this Promotion is interfered with in any way or is not capable of being conducted as reasonably anticipated due to any reason beyond the reasonable control of the Organizer, including but not limited to technical difficulties, unauthorized intervention or fraud, the Organizer reserves the right, in its sole discretion, to the fullest extent permitted by law: (a) to disqualify any participant; or (b) to modify, suspend, terminate or cancel the Promotion as appropriate, subject to the approval of relevant regulatory authorities.
12.12. Save as permitted by law, the Organizer reserves the right to cancel, suspend or terminate this Promotion, without notice at any time, and such cancellation, suspension or termination shall be deemed to have taken effect from the date of publication on the Organizer’s website http://www. Samsung.com/za/offer/ . No liability shall lie against the Organizer in favour of any participant, winner(s) and/ or third party arising from such cancellation, suspension or termination. Therefore, the participant waives his/her right which they may have against the Organiser and hereby acknowledge that they will have no right of recourse or claim of any nature whatsoever against the Organizer.
12.13. This Promotion is governed by these Terms and Conditions, as well as those of the relevant authorized participating stores, associated with this Promotion.
12.14. Any dispute or claim arising out of or in connection with the Promotion shall be governed by and construed in accordance with the laws of South Africa.
12.15. To the extent that these Terms and Conditions conflict with the terms and conditions of Samsung Members application, these Terms and Conditions will take precedence.
12.16. The Organizer accepts no liability or responsibility, whether occasioned by any circumstance not foreseeable and not within its reasonable control for late or delayed delivery of the Galaxy Buds FE owing to, but not limited to, stock unavailability, strike, lock out, destruction of the Galaxy Buds FE on route by any means, any civil commotion or disorder, riot, threat of war, any action taken by governmental authority or public authority of any kind, fire, explosion, storm, flood, earth quake or other acts of God.
12.17. By participating in the Promotion, the participants agree that the Organizer and its affiliates may contact the participants via email and through social media platforms to deliver marketing communications regarding their products and promotional activities, provided that the participants are given the opportunity to opt-out of receiving marketing communication at any time via the appropriate opt-out mechanisms provided by the Organizer for such purpose. The Organizer may also use the personal data collected from the participants as described in the Privacy Policy accessible at www.samsung.com and that such use may include transfers to the Organizer’s affiliates and third party service providers in any country.
Details of participants will not be used by the Organizer for Samsung related communication should the participants opt-out to receive further communication from the Organizer. Without derogating from the foregoing, the participants and the Representatives (where applicable) specifically consent to the collection and processing of their details and information by the Organizer and their affiliates for the purposes of the Promotion.
12.18. The Organizer may require the participant to be identified and photographed. Photographs may be published in printed media, or the participant may be required to appear on radio and television when accepting their Offer and/or after having received their Offer. The participant will be given the opportunity to decline to the publication of their images and to participate in the Organizer’s marketing material in so far as it relates to the Promotion.
12.19. Information regarding the Promotion that is published on authorized advertising material will also form part of the terms and conditions of the Promotion.
12.20. If part or all of any clause of these Terms and Conditions is illegal, invalid or unenforceable:
(a) It will be read down to the extent necessary to ensure that it is not illegal, invalid or unenforceable, but if that is not possible; and
(b) It will be severed from these Terms and Conditions and the remaining provisions of these Terms and Conditions will continue to have full force and effect.
13.1. To the extent that the Terms and Conditions or any goods or services provided under the Terms and Conditions are governed by the Consumer Protection Act, 2008 (the "Consumer Protection Act"), no provision of the Terms and Conditions are intended to contravene the applicable provisions of the Consumer Protection Act, and therefore all provisions of the Terms and Conditions must be treated as being qualified, to the extent necessary, to ensure that the applicable provisions of the Consumer Protection Act are complied with.
