Prepaid Handset Finance Terms and Conditions

  1. Introduction 

    Vodacom as telecommunications service provider aims introduce the digital world closer to certain Vodacom prepaid Customers.   In order to achieve this purpose, Vodacom Prepaid Handset Finance provides Customers the ability to purchase a Mobile Handset, and to pay for it through Bank Account debit order for a set period, as agreed between Vodacom and the Customer. 

  2. Important Notices

    1. These Terms and Conditions govern the relationship between You and Vodacom, in terms of which Vodacom (Pty) Ltd finances handsets for prepaid Customers.

    2. These Terms and Conditions contain conditions or terms of use which appear in a similar text style to this clause/condition in order to draw your attention to such clauses because they:

      1. may limit the risk or liability of the Vodacom Group or a third party; and/or

      2. may create risk or liability for you; and/or

      3. may compel you to indemnify the Vodacom Group or a third party; and/or

      4. serves as an acknowledgement, by you, of a fact.

  3. Handset model

    1. Vodacom shall communicate to You the handset models which qualify for prepaid handset finance. Vodacom reserves the right to determine and alter the devices which qualify for Vodacom Prepaid Handset Finance.     

    2. The Financed handset shall be linked to a specific mobile number on the Vodacom network. The handset will only function as designed when used with this number, as the Financed handset shall be locked and linked to the specific subscriber. 

    3. During initial set-up of the Financed handset, the app must be activated, the You will be prompted to agree the Terms and Conditions. For the avoidance of doubt, any reference to the 'App' in these terms relates to the Locking App. 

    4. A 14 Day Cooling Off period is applicable when You purchase a device over a sales call, i.e. over the phone. The 14 Day Cooling Off period is calculated 14 days from the day that the Financed handset has been successfully delivered to You.

    5. You must call the Vodacom after Sales call centre (082 1945) to request for the device to be replaced.

  4. Qualification Criteria 

    1. In order to qualify for Vodacom Prepaid Handset Finance, You must meet the following requirements. You must:  

      1. be a Vodacom Prepaid subscriber

      2. Consistently recharge for more than 6 months

      3. Only have one device and mobile number which is not a smart phone. Your device should only be a 2G device

      4. have been active on the Vodacom Network for 26 days or more

      5. spend more than R150 on services provided on the Vodacom network 

      6. The highest Most Used network coverage must be 3G- 4G

      7. Opt-in upon receipt of the offer message from Vodacom

    2. As part of the qualification criteria, Vodacom must obtain authorisation from You to collect the funds from Your bank account through a signed, electronic or voice recorded Debit Order Mandate. The Mandate given by You typically authorises the collections on a specific date, or repeatedly, on a fixed date every month, for a fixed amount or a variable amount.

  5. Payment obligations

    No subscription fee shall be due and payable to Vodacom by you as indicated on the invoice received from Vodacom. As a Customer making use of this handset finance service, you have the following payment obligations:

    1. A 10% deposit of the financed amount, through bank account debit order, charged for the first month before the Customer receives the handset. Deposit collection is a prerequisite to initiating the delivery of the order.

    2. This 10% deposit is payable within 2-3 days of the deal having been taken.

    3. If the 10% deposit date is from 1st - 20th of the month, then the next instalment must be taken on the first of the next month. 

    4. If the 10% deposit date is after the 20th of the month, then the next instalment must be taken on the following month. 

    5. You are required to make monthly payments to Vodacom. The amount and date of payment applicable shall be agreed with You.

    6. You may only take one Prepaid Handset Finance deal, and will not be eligible for another handset finance while another is in place.

    7. Once You have taken possession of the handset, You are required to pay the full amount due on the handset. This clause shall still be applicable in the event of the financed handset being lost, stolen, or damaged.

    8. Default on payment

      1. Should You default on repayment :

        1. the handset will be soft locked. 

        2. Please make a deposit for Your finance repayment into this bank account number

          Name of bank
          Standard Bank

          Name of account 
          Vodacom Payment Services :PRE PAID HANDSET FINANCING 

          Type of account 

          Account number 
          043 001 599 

          Reference number
          {Your cellphone number}

          Branch Name 

          Branch code 
          01 92 05

        3. Your  Vodacom mobile number is to be used as unique reference number in all transactions

      2. There is a 10 day grace period, from the date scheduled for payment, in which the You can make their payment before their device is soft locked

      3. You may request to make an early settlement subject to the payment of the full outstanding amount

      4. Should the financed handset not be automatically unlocked after repayment has been receivedYou may call customer care for assistance.

  6. Device lock

    Should Your financed handset be locked as a result of non-payment, You will only be able to perform limited functions on the device, including:

    • Switch the device on and off

    • View the Locking App Menu

    • Call emergency numbers

    • Access USSD menu

    • Receive incoming calls, answer calls and hang up

    • View SMS receipt notification text when locked

    • Access Wi-Fi settings (i.e. connecting to a Wi-Fi network)

    • Access Mobile Data settings (i.e. enabling or disabling)

    • Use the My Vodacom App

    • Use camera (but not be able to open the images)

  7. General

    The Vodacom Prepaid Handset Finance privacy notice applies to the use of this product / service.  

    1. This can be accessed here

    2. Unless the context dictates otherwise, the standard Vodacom terms and conditions apply to the use of this product. These can be accessed here

    3. The terms and conditions of use of the Financed Handset apply to use of the Financed Handset.  This can be accessed here

    4. Vodacom reserves the right to expand on and/or amend these terms and conditions and where such change is material, Vodacom shall provide you with reasonable prior written notice prior to any such change taking effect.

  8. Privacy Notice

    1. Scope

      This Privacy Notice applies to customers who purchase a Prepaid Mobile Handset and to pay for it through Bank Account debit order for a set period. Unless context dictates otherwise, the Vodacom Privacy Statement shall also apply to interactions with you regarding any collection, use or other processing of personal information.

    2. Personal Information Collected

      • Vodacom only collects personal information required to enter into an agreement for purchasing a mobile handset and debiting your account for a set period;

      • Information collected by Vodacom includes, Name and Surname, Identity Number, Contact Number, Bank Account Number, Device Information , Order, Address and delivery Details;

      • Vodacom does not obtain additional personal information from other sources.

    3. Uses and Sharing

      • Vodacom processes the information to provide you a Mobile Handset as per agreement and may use your information to provide you with information on related products or offer discounts on certain offerings;

      • Vodacom will use your personal information you provide only for purposes consistent with the reason you provided it;

      • Vodacom will share your information with our Supplier  to conduct credit scoring and for debit order payments. If you do not provide your consent to share the information, Vodacom will not be able to provide you with the Mobile Handset;

      • Vodacom will require our Supplier to handle your personal information in accordance with our full privacy statement, as well as applicable privacy legislation. The third party cannot use your personal information for any purpose, other than the reason you provided it to us.

      • You may access personal information that Vodacom holds about you. You may also ask us to correct any errors or delete the personal information Vodacom has about you, under certain circumstances;

      • You may opt-out of any marketing messages or further contact from us;

      • To protect your privacy, Vodacom may have to verify your identity before Vodacom can give you access to, or change, personal information about you.

    4. Remote Application Management  

      • Vodacom will install a locking App in your device which will lock your device where you fail to pay your monthly instalment

      • The locking App will not read or transmit your personal information, including, images, messages or call log

      • Once the device is locked you will only have access to emergency calls and Vodacom App. However, you will still be able to answer calls

      • Your device will automatically be unlocked once you pay the monthly instalment

      • The App cannot be removed but will be deactivated and will not pop up on your screen once the device is fully paid up.

    5. How to Contact Us

      If you need to :

      1. Change any of your details or

      2. Cancel/change your order, please call the aftersales environment 082 1945.

      3. If you need any other support, please call 082 135 customer care