At Vodacom, we are committed to processing personal information honestly, ethically, with integrity, and always consistent with applicable laws and our values. Below we set out details on how you can exercise your rights. Please note, under certain circumstances these rights may be limited if we still have lawful grounds to process your personal information. If you have a question or cannot find the answer, please contact our Customer Care team at Customer Care or call 082 135.
Right to correct personal information
You have the right to correct information held about you if it’s not accurate. The only personal information we will process will be if you decide to access SwitchONBenefits. To request a correction or updating your profile, you may contact our customer service team.
Right to access personal information
You have the right to make a request for a copy of the personal information that we hold about you. Having provided adequate proof of identity, you have the right to request to confirm, free of charge, whether we hold personal information about you and request from us the record or a description of the personal information about you held by us.
Right to object to use of personal information
In certain circumstances, you have the right, to object to us processing your personal information.
Right to unsubscribe and opt-out of the service
- Users can cancel their participation to the SwitchONBenefits Service at any time, by sending a free SMS with the cancellation keyword STOP or CANCEL to the respective dedicated SMS long code (0820099664) or by dialing *139*1# USSD string , or within the Service app (iOS or Android) or website (https://www.switchonbenefits.com/) by selecting the “Downgrade Membership” option in the “My Profile” page..
- Subscribers who join the SwitchONBenefits service are considered users of the Service until they cancel their subscription.
- A Subscription can also be cancelled at the sole discretion of Vodacom, in the event of a clear expression of non-interest in participating in the Service is demonstrated by a user (after subscription), via SMS communication (e.g. the User sending an SMS message reporting “I do not want to participate”).
- Users who cancel their subscription can re-register at any given time by sending the defined registration keyword(s) to the dedicated long code.
Right to deletion
In certain circumstances, for example, where you indicate that your personal information is inaccurate, irrelevant, excessive, out of date, incomplete, misleading, or obtained unlawfully, you have the right to request that we erase your personal information that we hold.
How to lodge a complaint
Should you believe that Vodacom has used your personal information contrary to applicable law, you undertake to first attempt to resolve any concerns with Vodacom directly. Kindly click our customer care team. We will do our best to help but if you are still unhappy, you can contact the Privacy Office at [email protected].
If you are not satisfied with such process, you have the right to lodge a complaint with the Information Regulator at:
The Information Regulator (South Africa)
JD House, 27 Stiemens Street,
P.O Box 31533
Braamfontein, Johannesburg, 2017
Email: [email protected]
Complaint’s email: [email protected]