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This privacy supplement explains how Vodacom processes your personal information and explains how we collect, use, share and protect your personal information. This privacy supplement is not intended to replace Vodacom’s privacy policy but is designed to provide additional contextual information relating to E-schools. For more information on the Vodacom privacy statement please click here or go to the Vodacom Privacy Portal: https://www.vodacom.co.za/privacy.

Your child’s personal information will be processed in line with the Children’s Privacy Statement which can be requested at Vodacom’s customer care or accessed on the website at  https://www.vodacom.co.za/vodacom/privacy-policy/childrens

Last updated: [13 June 2022]

    E-school is an educational platform for students in grade R to grade 12 and is free.  Students can learn, revise and evaluate their progress on their selected subjects. The portal hosted on: https://www.vodacom.co.za/vodacom/services/vodacom-e-school  and offers parents or guardians the opportunity to register and create profiles for their children who will be utilising the platform to supplement their education.

    Your opinion matters to us – if you have any questions about this privacy supplement, you can email us at: [email protected] or you can write to our privacy team at:

    The Privacy Office – Legal Affairs
    Vodacom (Pty) Ltd
    Corporate Park
    082 Vodacom Boulevard

    In order to ensure that we do not collect and process your child’s personal information, parents or guardians are required to register and create profiles for their children.  We collect and process the following parents/guardian’s personal information:

    • Name – This is required as part of the registration process in order to validate parents/guardians
    • Email address – This may be used initially in order to request a parent/guardian to register on the portal in order to create a profile for their child;
    • Cellphone number – This may be used for sending communication messages to a parent/guardian to register on the portal in order to create a profile for their child;

    We may contact you with regards to other products and services that may be of interest to you when you provide appropriate consent.

    Our platform service provider (Topdog) will process your personal information as part of the service offering.   This means that your personal information may need to be transferred to the USA in order for us to provide this service effectively as the service provider uses infrastructure that is hosted in USA.

    We might also use cookies (small text files stored in your browser) and other techniques such as web beacons (small, clear picture files used to follow your movements on our website). These collect information that tells us how you use our website, web-related products and services.

    This, in turn, helps us make our website relevant to your interests and needs. We may use a persistent cookie (a cookie that stays linked to your browser) to record your details so we can recognise you if you visit our website again. See the next section for more details.

    You can choose to refuse cookies or set your browser to let you know each time a website tries to set a cookie.

    • Register on the E-school platform
    • Use the service
    • Vodacom will process your personal information based on:
      • Vodacom’s obligation – to provide you with the service you have requested for.
      • Vodacom’s legitimate business interests – when it comes to developing and improving the service.
      • Your communication preferences.

    We may use your personal information for the following purposes:

    • Registration and creation of anonymised child profiles
    • Evaluation of student performance and progress
    • Provision of communication mechanisms with parents/guardians
    • Improve our services and products
    • We will also use your personal information to respond to you when you contact us.
    • We may also need to transfer your information to our partners and service providers in countries outside South Africa, in which case we will fully comply with applicable data protection legislation. These partners include but is not limited to Topdog.

    The personal information processed in connection with your account or activity will be de-identified or deleted two (2) years after your child has completed grade 12 or you have deregistered from the service.  This is in line with the Vodacom Pty (Ltd) personal data retention standards.

    Vodacom Pty (Ltd) may retain aggregated and statistical reports about use of our products and services, but these reports will not identify you as a user.

    • We are committed to implementing leading data security safeguards.
    • We have specialised security teams who constantly review and improve our measures to protect your personal information from unauthorised access, accidental loss, disclosure or destruction.
    • If we have a contract with another organisation to provide us with services or a service on our behalf to process your personal information, we will ensure that your information is protected and that they only process your information in the way we have authorised them to do so. These organisations will not be entitled to use your personal information for their own purposes. If necessary, our security teams will check them to make sure they meet the security requirements we have set.
    • Communications over the internet (such as emails) are not secure unless they have been encrypted. Your communications may go through several countries before being delivered – as this is the nature of the internet. We cannot accept responsibility for any unauthorised access or loss of personal information that’s beyond our control.
    • We will never ask for your secure personal or account information by unsolicited means of communication. You’re responsible for keeping your personal and account information secure and not sharing it with others.
    • You may choose to disclose your information in certain ways such as social plug-ins (including those offered by Google, Facebook, Twitter, and Pinterest) or using third-party services that allow you to post reviews or other information publicly, and a third party could use that information.
    • Social plug-ins and social applications are operated by the social networks themselves and are subject to their own terms of use, privacy and cookies policies. You should make sure you’re familiar with these.

    At Vodacom, we are committed to processing personal information honestly, ethically, with integrity, and always consistent with applicable laws and our values. Below we set out details on how you can exercise your rights. Please note, under certain circumstances these rights may be limited if we still have lawful grounds to process your personal information. If you have a question or cannot find the answer, please contact our Customer Care team at Customer Care or call 082 135.

    You have the right to correct information held about you if it’s not accurate. The only personal information we will process will be if you decide to register on our e-School platform.  In order to request a correction or updating your profile, you may contact our customer service team.

    You have the right to make a request for a copy of the personal information that we hold about you. Having provided adequate proof of identity, you have the right to request to confirm, free of charge, whether we hold personal information about you and request from us the record or a description of the personal information about you held by us.

    In certain circumstances, you have the right, to object to us processing your personal information.

    • Users can de-register from the E-schools platform by deregistering your profile on the user profile page.

    In certain circumstances, for example, where you indicate that your personal information is inaccurate, irrelevant, excessive, out of date, incomplete, misleading, or obtained unlawfully, you have the right to request that we erase your personal information that we hold.

    Should you believe that Vodacom has used your personal information contrary to applicable law, you undertake to first attempt to resolve any concerns with Vodacom directly. Kindly click our customer care team. We will do our best to help but if you are still unhappy, you can contact the Privacy Office at [email protected]

    If you are not satisfied with such process, you have the right to lodge a complaint with the Information Regulator at:

    The Information Regulator (South Africa)

    JD House, 27 Stiemens Street
    Braamfontein, Johannesburg, 2001.

    P.O Box 31533
    Braamfontein, Johannesburg, 2017

    Email: [email protected]