If you have a question or cannot find the answer, please contact our Customer Services team at 082 135 or [email protected].
Right to access personal information
You have the right to ask for a record or description of the personal information that we hold about you. You can also ask us to confirm, free of charge, whether or not we hold any personal information about you; as well as information about the types of third parties (like Service Providers) who have or have had access to your personal information. To make this request visit our Subject Access Rights page of our Privacy Portal which gives details on how to do this. You can also contact our Customer Services team at 082 135 or [email protected].
Right to correct personal information
You have the right to ask us to correct information we have about you if it’s incorrect, out-of-date, or if you believe we do not need such information to provide you with services. If the information we hold about you is incorrect or needs to be updated, you can log in to My Vodacom to update it or you can contact our Customer Service team at 082 135 or [email protected].
Right to restrict use of your personal information
If you feel that the personal information, we hold on you is inaccurate, or if you believe we shouldn’t be using or storing your personal information, please contact our Customer Services team on 082 135 or [email protected].
Right to deletion
Vodacom undertakes to only keep and use your personal information for as long as we need to. In certain circumstances, for example, where you indicate that your personal information is inaccurate, irrelevant, excessive, out of date, incomplete, misleading, or obtained unlawfully, you have the right to ask us to erase your personal information that we hold. Kindly note that in certain instances we may still have lawful grounds to keep or use your personal information even where you have terminated your subscription or withdrew your consent to certain products or services.
How to lodge a complaint
If you want to contact us about any of your rights or should you believe that we have used your personal information in the wrong way then you may contact our customer care team on 082 135 or [email protected]. We will do our best to help but if you are still unhappy, you can contact the Privacy Office at [email protected]. If you are not satisfied with such process, you or your parent/legal guardian have the right to make a complaint to the Information Regulator at:
The Information Regulator (South Africa)
27 Stiemens Street
Email: [email protected]
Complaint’s email: [email protected]