FREQUENTLY ASKED QUESTIONS
Payments & Payment Arrangements
How do I make an EFT payment to Vodacom?
Can I pay my Vodacom account with cash?
What is a Promise to Pay (PTP) or Payment Arrangement?
How do I set up a “Promise to Pay” or Payment Arrangement?
What should I do if my payment hasn’t reflected after 48 hours?
How do I make an EFT payment to Vodacom?
Add Vodacom (Pty) Ltd as a public beneficiary on your banking app. Use your 9-digit Vodacom Account Number (top right of your statement) as the payment reference. EFT payments may take up to 48 hours to reflect.
Can I pay my Vodacom account with cash?
Yes. Cash payments can be made at:
- Any Vodacom Walk-in Customer Care outlet
- Standard Bank, ABSA, FNB, or Nedbank branches
- Selected retailers such as Pick n Pay, Checkers, and PEP using your Pay@ reference number
What is a Promise to Pay (PTP) or Payment Arrangement?
A Promise to Pay is a formal agreement in which a customer commits to settling an outstanding balance, either in full or in part, on a specified future date.
How do I set up a “Promise to Pay” or Payment Arrangement?
If your account is overdue, you can arrange payment to avoid suspension via:
- TOBi: Say “Payment Arrangement”
- USSD: Dial *135# → My Account → Arrears Self Help
- Phone: Call 082 135
What should I do if my payment hasn’t reflected after 48 hours?
Email your Proof of Payment (POP) to [email protected]. Include your Vodacom account number in the subject line for faster assistance.
How do I get an “Account Paid in Full” letter?
After settling your final balance, request a paid-up letter by calling 082 135 or visiting a Vodacom store. The letter is usually issued within 24–48 hours after payment reflects.
Which payment methods can I use for my fibre account?
Payments can be made via debit order, VodaPay, Vodacom stores, online banking, ATMs, or retail partners such as Shoprite and Checkers.
Why did my debit order bounce or double-debit?
A debit order can bounce if there aren’t enough funds, if the bank has processing issues, or if the payment is submitted after the banking cut-off time. Any late resubmissions will only be processed on the next working day. A debit order may also be rejected during contract migration (from prepaid to contract) if the migration is still being processed.
When will my manual EFT reflect?
Manual EFT payments usually reflect within 24–48 hours, depending on your bank’s processing times. Payments made after hours, on weekends, or on public holidays may only reflect on the next business day.
How do penalty fees work after a returned debit?
If a debit order is returned unpaid, a penalty fee is charged to your account. This fee is applied each time a debit order is unsuccessful due to reasons such as insufficient funds or a bank decline.
Can I get a refund for overpayment?
Yes. If you have overpaid, you may request a refund. Once the overpayment is verified on your account, the refund will be processed according to Vodacom’s standard refund procedure.
Why is there a penalty after a returned debit?
A fee is charged each time a debit order is returned unpaid (e.g., insufficient funds or bank decline).
How do I arrange a payment plan?
Contact Vodacom Collections or Customer Care to request a payment arrangement. A consultant will assess your account and assist with setting up a suitable Promise-to-Pay date if eligible.
Customer Care: 082 135