FREQUENTLY ASKED QUESTIONS
Device & Account Support
Does putting the SIM in a phone help test it?
Yes, it helps isolate whether the fault is with the SIM, device, or network.
How do I know if my SIM is faulty?
If it fails in multiple devices while others work, it is likely faulty.
Why do I get no service after watch/eSIM setup?
The eSIM profile may not have provisioned correctly. Remove and re add the eSIM, then restart the device.
My eSIM isn’t connecting — what should I check?
Ensure the eSIM profile is active, APN is correct, and reset network settings if needed.
Will resetting network settings help?
Yes. It resolves many issues after software updates or SIM changes.
How do I do manual network selection?
Settings → Mobile Network → Network Selection → Manual → Choose Vodacom (or Automatic when resolved).
Can you log a service request and call me back?
Yes. We can log a service request and provide updates via SMS, email, or call once there’s progress.
Roaming isn’t working — what must I check?
Ensure roaming is enabled and manually select a partner network if needed.
Are network boosters allowed?
Only ICASA approved boosters are legally permitted.