FREQUENTLY ASKED QUESTIONS
Billing & Statements
Where can I find and download my latest Vodacom statement?
You can view and download statements for the last 6 months via:
- VodaPay App: Tap My Account → My Bill
- Online: Log in to the My Vodacom portal and select Billing
- TOBi: Chat on WhatsApp (082 009 8624) and say “Send me my last invoice.”
Why is my first Vodacom bill higher than expected?
Your first bill usually includes pro-rata charges, covering the period from your connection date to your first billing cycle, plus the full month ahead. Your bill will normalize from the second month onward.
Why is my bill higher than expected?
Your invoice may reflect additional usage, subscription charges, or administrative fees that are not included in your standard plan.
What is my outstanding balance right now?
You can view your current outstanding balance by logging in to the My Vodacom portal or VodaPay App under ‘Billing’ or ‘Account Summary’, or request the amount via Customer Care or USSD.
Where can I find my Vodacom account number?
Your account number is displayed on your invoice or statement. Use it without dashes when making payments.
How do price increases apply to my plan?
Annual price increases may apply to your plan in line with Vodacom’s terms and conditions. Any adjustment is communicated in advance and is applied to your monthly subscription from the effective date of the increase.