The term "Persons with communication barriers" refers to persons who are Deaf, hard of hearing, deaf, hearing impaired, Deafblind and speech impaired.
Vodacom National Relay Service (NRS)
How to use the Vodacom Video Relay Service (VRS)
Introduction
What is the Video Relay Service (VRS)?
Steps to take before using the Video Relay Service (VRS)
How to make a Video Relay call
Support information
The NRS is available to registered Vodacom Post-paid and Pre-paid customers who are hearing- and speech impaired and Deaf persons using SA Sign Language.
The NRS enables you to contact hearing people of 3rd parties such as businesses or organisations and family and friends. You can now do this on your own without asking someone for assistance.
We have introduced a new voicemail option for Deaf and hearing impaired persons whereby callers will not have the option to leave a voicemail. The new option allows callers to get a message to leave a SMS when you do not answer your phone or your phone is off. This voicemail option is only available to registered Deaf and hearing impaired customers. To request it, send an email to [email protected]
Customers with communication barriers (Deaf, hard of hearing, deaf, hearing impaired, Deafblind and speech impaired) who prefer to not use voice calls shouldn't have to pay for unnecessary voice costs.
Therefore we have monthly contract deals consisting of only data and SMS.
How to get the deals
Available at Vodacom shops - ask in-store about the deals For more information , send an e-mail to [email protected]
Specific needs
Priority
As a person with a disability, your device will be prioritised when you book it in for repairs (depending on the nature thereof). During the book-in process, remember to inform the consultant that you're a person with a disability so that they can prioritise your repair.
Special SMS bundles for persons with communication barriers
We have created a SMS bundle price plan, suitable for you, giving you more value and ensuring you stay connected when you purchase an SMS bundle, you receive an extra SMS bundle, FREE of charge.
The VodaPay app Select - My Account and Register or edit disabilities
Vodacom WhatsApp (082 009 8624): Say 'Hi' to start the chat Select Main Menu, Specific Needs, Disability Menu and Register your disability
Benefits of registration
Receive queue priority in stores Receive priority for phone repairs Access special contract (the general application process apply) Benefit from ad-hoc data campaigns Access dedicated customer services Access specialised services
Page Category
Services
Page Title
Specific Needs - Persons with communication barriers
Keywords
specific needs, persons with communication barriers
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