VodaPay Masterpass

Terms and Conditions

By using VodaPay Masterpass, you agree to the following terms and conditions of this service.

By using VodaPay Masterpass, you warrant that you are at least 18 years of age, capable of entering into a legally binding agreement and are the primary cardholder for debit or credit cards that are linked to VodaPay Masterpass

  1. Description of service

    1. VodaPay Masterpass is a digital wallet service that is offered and run by Vodacom Payment Services (Pty) Ltd (VPS) and MasterCard.

    2. VodaPay Masterpass allows you to store your payment details securely and purchase using VodaPay Masterpass at merchants that display the Masterpass acceptance mark physically at their store, on their websites, mobile site of smart device application.

    3. You can only use the VodaPay Masterpass service on your own behalf.

    4. You can store payment details relating to any eligible bank debit and credit card onto VodaPay Masterpass.

    5. VPS does not have control over nor does it take any liability for the delivery of, the quality of, the use of, or any other aspect of the products or services paid for using this service.  VodaPay Masterpass is a method of payment only and all other forms of liability relating to the products or services paid for utilising this service are specifically excluded.

  2. Registering for VodaPay Masterpass digital wallet

    1. To register for VodaPay Masterpass you will need to download for the relevant App Store onto your device.

    2. You will need to provide the required information as prompted by the App.

    3. You can change your password as often as you want by logging into the App.

    4. If you have more than one debit or credit card registered your VodaPay digital wallet you can choose which card you want to use to make a purchase.

    5. You are responsible for maintaining up-to-date and accurate information relating to your VodaPay Masterpass digital wallet.

    6. VPS and MasterCard not responsible for incorrect or invalid information given by you.

  3. Use of the VodaPay Masterpass digital wallet.

    1. You must only use the latest version of the App. The App store will notify you of any updates or upgrades.

    2. Should you not use the latest version of the App, you may experience security and/or data flaws for with VPS and MasterCard will not be liable.

    3. You use of the App is subject to the terms of the App Store.

    4. Your Bank's card, account, and online banking terms do not change and continue to apply to each transaction.

    5. You are required to authorise every transaction using your bankcard PIN.

    6. Each transaction you conclude will be subject the merchant's Masterpass terms and conditions.

    7. Once you submit your transaction in cannot be reversed

    8. VPS and Mastercard will not be liable for any loss if you enter incorrect details for your transaction.

    9. VPS and Mastercard are not liable for any loss if you repeat a purchase and your account is debited.

    10. If your device is lost or stolen you may register again for the App on a new device and are advised to change your password and/or bank card PIN.

    11. Any applicable fees and charges that apply to your card will also apply when you use the VodaPay Masterpass to pay for purchases. Your bank does not charge you any additional fees for adding your card to the wallet or using your card in the wallet. You will not be charged any fees for adding your card to the wallet.

    12. You may terminate the service at any time by removing your registered cards and uninstalling the App on your devices.

    13. VPS reserves the right to terminate your services should VPS fraudulent activity on your VodaPay digital wallet.

  4. Privacy policy

    1. VPS and all its associated companies are committed to respecting the privacy of your personal data. To demonstrate its commitment, VPS has created this Security and Privacy Statement in order to communicate its intent to provide effective processes for the appropriate handling of such private information and to comply with applicable legislation that governs the authentication, protection and disclosure of personal information.

    2. For the purpose of administration and transacting VPS will collect and use personal information i.e. card holder's name, card number, and expiry date This will enable VPS to:

      1. Pass to the bank for processing of payment for your purchased goods/services;

      2. Respond to queries or requests submitted by you.

    3. VPS will collect additional personal data when you opt-in to register for VodaPay Masterpass. The data collected will include; e-mail, password, address and cell phone number.

    4. VPS will use, collect, store, process, transmit or otherwise handle private information only with the knowledge and consent of you, our customer.

    5. Updating your personal data

      1. VPS will allow you access to update your stored personal data. You may add, delete and/or edit stored card data. You may also be able to change your email address and password.

    6. What about the security of my personal data?

      1. VPS has implemented technology, policies and processes aimed at protecting the confidentiality, integrity and availability of your personal information. We will update and refine these measures on an on-going basis. VPS will maintain Payment Card Industry (PCI) compliance and as such VPS is responsible for securely storing, processing and transmitting card data to the PCI compliance standards. VPS will at no point share or transmit your card details in clear text between systems. The card data will always be encrypted.

      2. You agree not to give or make available your means to access wallet to any unauthorised individuals. You are responsible for all transactions you authorise using the wallet. If you permit other persons to use the Wallet you are responsible for any transactions they authorise. VPS will not be liable for any claims where payments were made by unauthorised persons using your cellphone or credentials.

    7. Will VPS disclose any of my personal information?

      1. VPS does not distribute any of your personal information to third parties; unless it's authorised by you or required to do so in order to meet any legal or regulatory requirements of applicable laws. For example, we may disclose your data to a credit card company to obtain payment for a purchase you initiated. In addition, VPS will not sell your personal information to third parties.

    8. Data retention and disposal

      1. VPS will retain your payment records for a period of 5 years as required by law. After the 5 year period, your transaction data will be deleted from the live system and archived.

    9. Amendments to this Security and Privacy Statement

      1. VPS reserves the right to amend or modify this Security and Privacy statement at any time in response to new privacy legislation.

  5. Termination and variation

    1. VPS reserves the right to amend the Terms and Conditions as and when VPS deems necessary or is required to do so by law. You shall be notified by SMS when changes are effected, however where the changes  are required by law or relates to the addition of a new service, extra functionality to the existing Service or any other change which neither reduces your rights nor increases your responsibilities, these shall be effective immediately and will be made without prior notice.

    2. If you do not accept any change, you may immediately remove your cards from the platform and your wallet will be closed.

  6. General

    1. These terms and conditions will be governed by and construed in accordance with the laws of South Africa, and you shall submit to the jurisdiction of the South African Courts.

    2. These terms and conditions are severable, in that if any provision is determined to be illegal or unenforceable by any court of competent jurisdiction, then such provision shall be deemed to have been deleted without affecting the remaining provisions of the terms and conditions.

    3. Our failure to exercise any particular rights or provision of these terms and conditions shall not constitute a waiver of such right or provision, unless acknowledged and agreed to by us in writing.

    4. These terms and conditions constitute the sole agreement between you and Vodacom Payments Services.

    5. VPS reserves the right to amend these terms and conditions and where such change is material, VPS will provide you with reasonable prior written notice before implementing any such change.

    6. If you have questions about the Wallet or any transactions on the cards linked to the wallet, you may contact Vodacom on 082 135 number. 

    7. When contacting Vodacom Customer Care, at no point should you furnish any Vodacom employee with the full card number or expiry date, CVV and/or bank PIN.

    8. It is your responsibility to immediately notify your bank should there be a security breach on your bank card or account for the card registered on your VodaPay Masterpass digital wallet

    9. To the extent permitted by law, neither Vodacom (Pty) Ltd nor Vodacom Payment Services shall be liable to you for any loss or damage incurred by you as a result of your use of this service, unless such loss or damage was occasioned by the gross negligence or wilful conduct on the part of VPS and you hereby indemnify Vodacom (Pty) Ltd and VPS accordingly.

    10. In addition to the above terms and conditions, Vodacom's standard terms and conditions relevant to your subscriber account will also continue to apply. Also, your bank's standard terms and conditions relevant to the use of your debit or credit card will apply.