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Vodacom Home Drive

Terms And Conditions

Home Drive: 

The service includes automated SMS communication services, which will SMS the beneficiary on the afternoon of their booking so that, should they wish to change their collection detail. The driving team consists of a back-up driver and vehicle, and lead driver who will drive the beneficiary home in their own vehicle or if preferred, in the vehicle dispatched. The back-up driver will follow and collect the lead driver from the beneficiary's house.

*This service is available subject to availability in peak periods (We will define peak period based on stats e.g. New Year's Eve & Friday nights etc. Service is limited to a 4-passenger vehicle including luggage suited to the vehicles maximum capacity* Passenger vehicles larger than a 4-passenger vehicle are excluded from this service offering.

Service Centres: 

  • Johannesburg

  • Pretoria

  • Cape Town

  • George

  • Port Elizabeth

  • Durban

  • East London

  • Nelspruit

  • Bloemfontein

Number of incidents covered is dependent on the package agreed. The benefit includes home drive trips to a radius of 50km per incident. Any additional kilometres travelled will be charged at R11 per km. Should the beneficiary require additional trips, which are in excess of their annual trip entitlement, the call centre will facilitate the booking on a beneficiary to pay basis.

Additional passengers/drop off: 

Service is available to a valid beneficiary and limited to their specified vehicles only. Up to 4 additional passengers can be transported at no cost, provided that the entire trip is no longer than 50km and takes no longer than 1 hour and are ALL transported to one/main booked address. An additional cost of R50 per additional /unplanned drop off will be charged. This arrangement needs to be discussed and authorised by our call centre to ensure efficient planning and upfront payment (warding off the potential threat to our drivers, when carrying cash).

Cancellation fees: 

  • 2 hours prior to booked collection time - no charge

  • 1 hour prior to booked collection time - R160

  • Less than 1 hour - R320

For any queries please contact us on 082 17 800