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Prepaid LTE Voice Bundles

Terms and Conditions

  1. Prepaid LTE Voice Bundles will be available to customers that have purchased the Prepaid MBB price plan.
  2. Prepaid LTE Voice Bundles can be purchased on the USSD channel *135#, My Vodacom App and Vodapay.
  3. Prepaid LTE Voice Bundles can be purchased as either a once-off option, which will be valid for 30 days from and including the day of purchase.
  4. Prepaid LTE Voice Bundles can be used for calls to any network operator within the borders of South Africa and do not apply to international calls or international roaming.
  5. Prepaid LTE Voice Bundles will be deducted per second during a call, whilst the call remains active. 
  6. A customer can purchase as many once-off Prepaid LTE Voice Bundles as they would like.
  7. If the customer has multiple Prepaid LTE Voice bundles, the bundles with the shortest validity will be consumed first.
  8. Usage SMS messages will be sent to the customer at thresholds of 70% usage, 90% usage and 100% usage. At the time of either expiry, or depletion of a voice bundle; all further calls will be charged for at the applicable Out of Bundle rate per minute/second of the prevailing price plan type.
  9. Vodacom will closely observe instances of potentially irregular consumer usage and conduct, and retains the authority to, at its own complete discretion, discontinue or temporarily halt a customer's access to the voice services in the event of unacceptable utilization, which may encompass, but is not restricted to:

Using the service for corporate, business, or commercial use, like:

  • Sim boxing or Sim Farming.
  • Least cost routing (LCR)
  • Call centre usage
  • Pay phone usage.
  • Bulk calling services
  • Server hosting
  • Any user which causes reputational damage to Vodacom or any third party or brings Vodacom’s brand into disrepute.
  • Any use which amounts to a breach of any other agreement Vodacom may have entered.
  • Any use which intentionally interferes with Vodacom’s rights or the rights of third parties
  • Any use which degrades Vodacom's network quality or places unreasonable constraint on the Vodacom Network
  • Any use which intentionally interferes with Vodacom’s ability to provide services.
  • Any criminal, illegal, unlawful, or fraudulent act

Termination/Limitation of Services

  1. Vodacom reserves the right to suspend the Service in the event of suspected abuse or fraudulent usage, outside of what is considered reasonable for private, non-commercial use.
  2. Vodacom reserves the right to limit the Service in regions or areas where there is limited network capacity (high congestion) to maintain consistent quality of service. 
  3. Vodacom reserves the right to alter or terminate the Service to prevent catastrophic impact on the network. 
  4. While Vodacom will use its reasonable endeavours to provide the Service, it does not commit to the uninterrupted supply of the Service, due to potential capacity limitations on the network. 
  5. Vodacom reserves the right to suspend, cancel or convert the Service with reasonable notice. 
  6. Vodacom reserves the right to change and/ or expand on these terms and conditions and will provide reasonable notice of any material changes prior to such change as and when the circumstances permit.