Vodacom Prepaid Electricity and Water

Terms and Conditions

  1. Vodacom Prepaid Electricity and Water is a service allowing customers to purchase prepaid electricity from most municipalities.
  2. Prepaid electricity and water are available to purchase through the My Vodacom App, Vodacom.co.za, VodaPay App and Vodacom Express Recharge *135*02#
  3. These terms and conditions do not in any way overrule, eliminate or adjust the terms and conditions entered into between the client, the bank and/or any municipality.
  4. Vodacom will not be liable for any loss suffered due to incorrect information that was supplied by a client such as: The incorrect cell number, electrical or water meter number or amount.
  5. Vodacom will present you with your prepaid electricity or water token within 5 minutes of a successful transaction. You acknowledge and accept that there may be a delay between Vodacom and any of the third parties involved in the successful conclusion of your prepaid electricity or water purchase.
  6. Although Vodacom complete most recharges within 5 minutes, Vodacom do not in any way guarantee a turnaround time. The main reason for this is Vodacom's reliance on third parties.
  7. Should you not receive your prepaid electricity or water token within 5 minutes or for any queries about the service you can call 082 17855.
  8. Vodacom does not charge a service fee for purchasing prepaid electricity or water on our platform. However, the relevant bank fees associated with this transaction will be applicable.
  9. All transactions must be in Rand amounts, no cent amount will be processed.
  10. Vodacom does not determine the number of units to be allocated with prepaid electricity or water purchase, the determination lies with your municipality. Vodacom is a channel to facilitate purchases, therefore the customer must contact their municipality for queries relating to unit allocation. Municipalities may deduct arrears charges for services from your payment 
  11. You remain a customer of the municipality at all times, under no circumstances is Vodacom permitted to contact the municipality on your behalf, including but not limited to, obtaining information related to your account/meter number etc. 
  12. In addition to the above terms and conditions, Vodacom Payment Gateway and VodaPay terms and conditions relevant to your payment transaction; and your bank's standard terms and conditions relevant to the use of your debit or credit card will apply.
  13. Vodacom reserves the right to amend or expand on these terms and conditions and where such amendment is material, Vodacom shall provide reasonable prior notice, as the circumstances permit, of such amendment before it comes into effect