Vodacom reserves the right to suspend your service in the event that we suspect that you in any way abuse the service or if you use devices that are not compliant with ICASA specifications to access the services.
Vodacom reserves the right to amend these terms and conditions and where such change is material Vodacom shall provide you with reasonable prior written notice before implementing such change.
You may access the Home Internet Capped data service (the “Service”) via the Top Up payment type.
The Service is available as a 24-month and 36-month Top Up contract.
You will be billed on a monthly basis for the total subscription amount for the Service, including device costs if applicable, as well as any other Value Added Services (“VAS”), bundle purchases or out of bundle usage.
After your contract period for the Services has expired, your contract will continue on a month-to-month basis. Any discounts applied to your contract for the period will away after the term date has been reached.
You may terminate your Service during the initial contract period or the renewal/upgrade period by giving Vodacom at least 20 (twenty) business days’ notice in writing. Early cancellation will be subject to a payment penalty determined by Vodacom (the “Cancellation Fee”). Vodacom may charge you up to 75% of the balance of the outstanding Service fees (the “Balance”) as the Cancellation Fee. The Balance is determined as follows: the monthly subscription amount times by the remaining months of the contract. Upon early cancellation of the Service, you will also have to pay all outstanding amounts in respect of the Services and/or Apparatus related to the Services in addition to the Cancellation Fee.
If you choose to cancel your Service between the 1st and the 3rd of the month the cancellation will only be effective at the end of that particular month. If you choose to cancel your Service after the 3rd of the month the cancellation will be pended to the end of the following month. You will retain your data allocation until the Service cancellation is effective.
You are able to do a SIM swap.
Home Internet Contract Devices
The Home Internet Capped tariffs are offered in 2 variations: as SIM-only or bundled with a home router.
If you select a SIM-only tariff, the SIM will only work with a compatible home router. The responsibility to use a compatible whitelisted home router from Vodacom’s approved list lies solely on the customer.
Currently, these are the only routers compatible with these tariffs:
8. Nokia Sharelink Fastmile 5G Gateway (5G-04W-A) 35588010
9. TP Link MR600 86650104
10. ZTE MF286R 86770904
11. ZTE MF286C1 86097804
12. ZTE Sharelink MC801A 86367104
If you select a SIM-only tariff, Vodacom can offer you to purchase a compatible whitelisted home router outright. If you select this option, any warranty, guarantee, customer support and service and/or education pertaining to this router can and will be offered to you from Vodacom.
If you select a SIM-only tariff, but choose to use your own compatible home router then, any warranty, guarantee, customer support and service and/or education pertaining to this router will not be offered to you and/or covered from Vodacom.
The Service is only compatible with selected home routers. Therefore, it is not compatible and will not work with mobile phones, dongles and/or MiFi routers.
Contract Activation and Use
You can activate the Service regardless if your location has sufficient LTE coverage and capacity. However, you can check the LTE coverage in your area on: Home Internet (vodacom.co.za).
When you use the Service, you have to insert the SIM card into the compatible home router.
You are only guaranteed access to the Vodacom network in LTE coverage areas and this Service does not fall back on to 3G and/or 2G technology. The Service is activated on and has access in LTE coverage areas only. The responsibility will lie solely on the customer to ensure that their area of use has sufficient coverage.
You may change the location in which you access the Service at any time, provided that the location in which you are based and/or changing is an LTE coverage area. If your new address does not have sufficient LTE coverage and capacity, then you may have to cancel your Service and incur the Cancellation Fees. The responsibility will lie solely on the customer to ensure that their area of use has sufficient LTE coverage.
Depending on the tariff selected, the Service's data allocation includes a specific Anytime data and Night Owl data allocation.
Should you activate a tariff plan in the middle of a calendar month, the Service’s bill and respective data allocation will be pro-rated for the remainder of the month.
The full data allocation will be issued and applied on the 1st of every subsequent calendar month going forward until the contract term expires. The full cost of the respective tariff will be due and deducted.
The Service does not guarantee download and upload speeds. These are set to Best Effort. Vodacom cannot be held liable to specific upload and download speeds.
Order of consumption, validity and out of bundle
The Service’s Anytime data allocations will only be valid for 2 calendar months. Therefore, if Anytime data is allocated to you on the 1st of July; your Anytime data is valid up until and including the 31st of August 23:59. The customer will start every month with a new data allocation according to their respective tariff’s data allocations.
The Service’s Night Owl data allocations will only be valid up until the end of the calendar month of data allocation. Therefore, if Night Owl data is allocated to you on the 1st of July; your Night Owl data is valid up until and including the 31st of July 23:59. The customer will start every month with a new data allocation according to their respective tariff’s data allocations.
The Service will first use the data with the earliest expiry date including data that has been carried over and/or data from data bundles purchased.
You will forfeit all your unused data at the time of the data bundle expiry.
Data allocations as part of this tariff cannot be used for roaming.
The out-of-bundle data rate that is applicable on the Home Internet capped data plans is R0,10 cents. This charge will only be applicable if you have depleted your tariff data allocation; have no active data bundles; and have opted into out of bundle charges.
Voice, MMS & SMS services
The Service can receive incoming SMS.Outgoing SMS is not allowed.
Voice services are enabled for this tariff at an out of bundle rate of R2,09 cents per minute. However, this tariff plan is not allowed to purchase Voice bundles.
The Service does not include MMS services.
You may purchase multiple additional data bundles for the Service.
If you purchase additional bundles on the Top Up billing option, the cost of the additional bundles will be deducted from your airtime. If you have no airtime balance, you will be able to purchase data bundles using your credit or bank card.
Usage Notifications and Data Transfer
You will receive your data usage notifications via the Vodacom online channels or on any number you provide to Vodacom other than the number linked to the Service.