Terms and Conditions
- The Home Internet 5G data service (the "Service") is available as a Top Up or Contract payment type.
- The Home Internet 5G Data tariffs are offered in two variations: as SIM-only deal or bundled with a home router.
- The Service is available on 24-month and 36-month contracts or as a month-to-month contract.
- You will be billed on a monthly basis for the total subscription amount for the Service, including device costs if applicable, as well as any other Value-Added Services ("VAS"), bundle purchases or out of bundle usage.
- On the month-to-month option, the cost of the router will be calculated over a period of 12 months, if you cancel before 12 months you will be liable for the balance of the router cost. This cost will be communicated at the time of cancellation. The cost is calculated as monthly router rental cost multiplied by the remaining term in months divided by 12 months.
- After your 24 months / 36 months contract period expires, your contract will continue on a month-to-month basis until you cancel or renew your contract.
- On the termed contracts (24 months/36 months) either party may terminate this Agreement during the Initial Period or a Renewal Period by providing at least 20 (twenty) business days' notice to the other party in writing. If you do choose to terminate this Agreement during the Initial Period or a Renewal Period, you will be subject to payment of a reasonable premature cancellation charge, determined by Vodacom, and you will have to pay all outstanding amounts in respect of the Services and/or Apparatus related to the Services. Where there is Apparatus linked to the contract, a reasonable premature cancellation charge for the purposes of this clause shall mean:
- a one-month subscription amount relating to voice, data, SMS and other Vodacom provided services
- the pro rata charges related to the remaining months applicable to the contract term for the effective mobile device cost that is owing to Vodacom for the term of the contract remaining, and recovery of any applicable contract subsidy
- Any amounts outstanding to Vodacom will also be added to the premature cancellation charge. In respect of the cancellation charges which Vodacom will charge where there is no Apparatus linked to the contract and the contract relates to a SIM card only package, then Vodacom will apply a cancellation charge equivalent to one month of the monthly Subscription Fee. Notice under these circumstances can be given at any point during the contract period but the 1 month notice period will be calculated from the last day of the month that notice was given in.
- You may provide notice of cancellation a month in advance of the cancellation by calling our Customer Care on 082 135.
- If you choose to cancel your Service between the 1st and the 3rd of the month the cancellation will only be effective at the end of that particular month.
- If you choose to cancel your Service after the 3rd of the month the cancellation will be pended to the end of the following month.
- You will retain your data allocation until the Service cancellation is effective. You are able to do a SIM-swap while on these tariffs.
Home Internet 5G Devices
- The Service is only compatible with selected home routers. Therefore, it is not compatible and will not work with mobile phones, dongles and/or MiFi routers.
- If you select a SIM-only tariff, the SIM will only work with a compatible home router. The responsibility to use a compatible whitelisted home router from Vodacom’s approved list lies solely on the customer.
- Currently, these are the only routers compatible with these tariffs:
- Alcatel Linkhub HH72v 35678541
- Huawei Sharelink B525S-65A
- Huawei Sharelink B525S-65A
- Huawei Sharelink B612-233
- Huawei Sharelink B612-233
- Huawei Sharelink B612S-25D
- Huawei Sharelink B612S-25D
- Huawei Sharelink B618S-22D 86263903
- Huawei Sharelink 5G CPE PRO2 (H112-373) 86688704
- Huawei Sharelink B535-932 86041504
- TP Link MR600 86650104
- ZTE MF286R 86770904
- ZTE MF286C1 86097804
- ZTE Sharelink MC801A 86367104
- Nokia Sharelink Fastmile 5G Gateway (5G-04W-A) 35588010
- ZTE 5G FWA MC8010A 86062806
- If you select a SIM-only tariff, Vodacom can offer you to purchase a compatible whitelisted home router outright. If you select this option, any warranty, guarantee, customer support and service and/or education pertaining to this router can and will be offered to you from Vodacom.
- If you select a SIM-only tariff but choose to use your own compatible home router then, any warranty, guarantee, customer support and service and/or education pertaining to this router will not be offered to you and/or covered from Vodacom.
Contract Activation & Use
- This Service is available for activation via the following channels:
- In-store (Retail & Omni-channel)
- Saves Desk (Call Centre)
- Vodacom Online
- Vodacom Direct Sales
- J4U Upgrades
- Retail App
- This Service is only available for use on the 5G and 4G Vodacom network. You can check the coverage in your area on: https://www.vodacom.co.za/vodacom/coverage-map.
- When you use the Service, you must insert the Home Internet 5G SIM card into one of the eligible 5G routers. Please note that the 5G routers are the only applicable routers that the Home Internet 5G SIM cards will allow connectivity onto the Vodacom network on.
- You are only guaranteed access to the Vodacom network in the specific area that the Service is activated on and access in any other geographic area is not guaranteed.
- You may change the location in which you access the Service if your new address has sufficient 5G or 4G coverage. If there is no 5G or 4G coverage in your new address, then you may have to cancel your Service and incur the Cancellation Fees.
- Please note that if your new address is only 4G covered, you will connect onto the 4G network at 4G related speeds.
Voice, SMS & MMS Services
- The Service does not include SMS, MMS and Voice services.
- You will only be able to receive SMSs as part of the Service.
Fair Usage Policy (FUP)
- Vodacom reserves the right to enforce and give effect to a FUP for purposes of managing and moderating the usage of the Vodacom Network (the “Network”), and to ensure that the functional integrity of the Network renders acceptable levels of subscriber experience for all our customers.
- Where a customer reaches the prescribed maximum data usage (measurable in GB) within one calendar month of their fixed-term agreement, Vodacom will stop the Service.
- Vodacom reserves the right to amend, vary and/or adjust the FUP from time to time for this Service, including the right to manage, protect and preserve the functional integrity and security of the Vodacom Network. Accordingly, Vodacom may take reasonable measures to optimize the efficacy and performance of the Network for all Vodacom customers, including, where only if reasonably necessary, proactively control each customer’s bandwidth usage, line-speed and overall functional experience of the Service.
- When you reach the FUP limit of the Home Internet service, the service will be stopped until you purchase a top up bundle, or a new allocation is given on the 1st of the new month.
- If you activate the Home Internet 5G Service in the middle of a calendar month the full FUP will apply, however the cost of the contract will be prorated.
After you have reached the FUP on the tariff as per table 1 below and you have no other active data bundles available, the Service will be hard locked, and your data usage will be suspended.
| Table 1 : Fair Usage Policy on Home Internet plans |
|---|
| Price Plan | Fair Usage Policy |
|---|
| 10Mbps price plan | Speeds up to 10Mbps for usage from 0-200GB |
| 30Mbps price plan | Speeds up to 20Mbps for usage from 0-400GB |
| 30Mbps price plan | Speeds up to 30Mbps for usage from 0-600GB |
| 50Mbps price plan | Speeds up to 50Mbps for usage from 0-1TB |
| 100Mbps price plan | Speeds up to 100Mbps for usage from 0-2TB |
- You may use out of bundle data only if you opt into out of bundle charges using the Vodacom portal/app. The out-of-bundle rate is 44c/MB.
- You may purchase multiple additional data bundles on the Home Internet 5G Service.
- The following channels will be available for additional data bundle purchases:
- Vodacom Online (Portal and App)
- Financial Institutions
- Vodacom Stores
- If you purchase additional bundles on the Top Up billing option, the cost of the additional bundles will be deducted from your airtime or credit card. If you purchase additional bundles on the Post-paid billing option, the cost of the additional bundles will be added to your monthly bill.
Data Transfer
- You will not be able to transfer data to other customers from the Home Internet 5G Service.
Balance View-throughs
- You can view your data usage on:
- Vodacom Online
- Customer Care systems
- Tobi
Migrations
- You can migrate to any other price plan contract option and as a result of this migration you will retain all your data allocation.
- If you migrate to a lower price plan you will be liable for a downward migration fee.
- Migrations between Postpaid contracts are effective immediately and all other migrations will be pended until the end of the month and the new price plan will only take effect at the beginning of the next consecutive calendar month.
- If you migrate to another price plan, your contract period for the Service will remain unchanged.
- You may not migrate from another data contract to the Service.
Upgrades
- You may upgrade into or out of the Service
Exclusions
- You may not use data sharing SIM cards for the Service. The data allocation for the Service cannot be used for roaming.
Vodacom reserves the right to suspend your service in the event that we suspect that you in any way abuse the service or if you use devices that are not compliant with ICASA specifications to access the services.
Vodacom reserves the right to amend these terms and conditions and where such change is material Vodacom shall provide you with reasonable prior written notice before implementing such change.
