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Vodacom Fibre Premium Terms and Conditions

General

1.       The Vodacom Fibre Broadband standard terms and conditions are applicable to these terms and conditions unless explicitly mentioned within the Vodacom Fibre Broadband Integrated Contracts terms and conditions. These standard terms and conditions are available at https://myvodacom.secure.vodacom.co.za/vodacom/terms/fibre/vodacom-fibre

2.       The Vodacom Fibre Premium will be available on Vodacom Self-build, Vumatel and Vumatel Aerial, Openserve and SADV Network.

3.       The Vodacom Fibre Premium product will only be available on 24 months contract.

4.       The Vodacom Fibre Premium product will only be available on uncapped price plans.

Provisioning of the service

5.       After signature of the Vodacom Fibre Premium Contract, an installation date of the Vodacom Fibre Broadband service will be provided to you.

6.       After installation of the Vodacom Fibre Broadband service you will receive a 24 (twenty four) month Vodacom Fibre Broadband Contract with mandatory value added services (VAS) and/or equipment. 

7.       A customer will not be allowed to delete the mandatory VAS and/or equipment provided with the Vodacom Fibre Broadband Premium Contract price plan.  

8.       A customer will be allowed to purchase additional VAS for the Vodacom Fibre Broadband Premium Contract only once the Vodacom Fibre Premium Contract has been activated, i.e. upon installation of the Vodacom Fibre Broadband service. Subject to the below rules:

9.1   A customer who has Mobile Back-up as part of their Vodacom Fibre Premium offer will not be allowed to add the default Mobile Back-up service (5GB mobile back up VAS)

9.2   A customer who has purchased the Vodacom Fibre Premium with Vodacom Video Play, My Muze and Securenet as part of the mandatory service will not be allowed to repurchase the VAS.

9.       The mandatory services associated with the Vodacom Fibre Premium service cannot be removed.

Billing

10.   24-month Vodacom Fibre Premium price plans will be billed in advance.

11.   The Vodacom Fibre Premium price plans subscription will recur on the 1st day of every month as long as the 24-month contract remains active.

12.   The customer’s first invoice will reflect the pro-rata amount (where a contract has been activated mid-month) as well as the subscription in advance.

13.   The customer invoice will reflect the product name Vodacom Fibre Premium.

14.   All associated services and devices must be available on the customers invoice.

15.   Once-off charge of R35.00 will be applicable for the VoIP service when purchasing the Vodacom Fibre Premium service.

Migration

16.   A customer on a Vodacom Fibre Premium price plan will be allowed to migrate to any other Vodacom Fibre price plan subject to the existing upward and downward migration rules.

17.   A customer who migrates to a Vodacom Fibre Broadband Standard or Vodacom One price plan will be liable for any device/s and VAS costs associated to the Vodacom Fibre Premium price plan.

18.   Upward migration (Vodacom Fibre Premium to Vodacom Standard or Vodacom One):

18.1.  The customer attracts the services associated to the new price plan

18.2.  Where devices were supplied the customer will have an option to pay for the devices over the remainder of the contract term associated to the new price plan.

18.3.  A customer should also have the option to pay for the devices as a once-off charge.

19.   Downward migration (Vodacom Fibre Premium to Vodacom Standard or Vodacom One):

19.1.  The customer attracts the services associated to the new price plan

19.2.  Where devices were supplied the customer will be liable for the payment of the devices as a once-off, the amount will be liable on the following invoice post the migration.

19.3.  Calculation - The remainder of the costs associated with the devices is determined as follows: (24 months – month in which the contract is migrated) X (device cost / 24).

19.4.  The remainder of the costs associated with the VAS is determined as follows: (24 months – month in which the contract is migrated) X (VAS charge)

20.    Upward migration within the Vodacom Fibre Premium price plans:

20.1.  20.1. A customer who migrates upwards attracts the discount associated to the new Vodacom Fibre Premium price plan.

20.2.  Where the Talk packages differ, the customer will be migrated to the relevant Talk package applicable to the new plan.

20.3.   A customer must not be issued with any new CPEs.

21.    Downward migration within the Vodacom Fibre Premium price plans:

21.1.  A customer will be liable for an admin fee of R250.00 for any downward migration.

21.2.  A customer who migrates downwards will receive the discount associated to the new Vodacom Fibre Premium price plan.

21.3.  Where the Talk packages differ, the customer will be migrated to the relevant Talk package applicable to the new plan.

21.4.  A migration which is effected during the month and impacts the subscription billed in advance will have a credit or debit (whichever is applicable) raised for the subscription variance on the next invoice.  

21.5.   A customer must not be issued with any new CPEs.

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