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Airtime Advance Terms and Conditions

Introduction

  1. These are the terms and conditions that specifically apply to the Vodacom Airtime Advance (“the Service”), which is made available to you through your acceptance of the Service.
  2. The Service is provided to you by Vodacom Payment Services (Pty) Ltd (“VPS”) in conjunction with our appointed third-party service providers.
  3. It is important that you read through these terms and conditions carefully before using the Service. Personal information will be stored, processed, and only used by our appointed administrative partners; this may include your MSISDN number and information regarding your airtime payment history.
  4. By subscribing to the Service, you agree to the following terms and conditions. 

Qualification

  1. The Service is available to eligible Vodacom (Pty) Ltd (“Vodacom”) prepaid and hybrid customers, as per their terms and conditions, with the following qualifying criteria:
    • customers must have been active on the Vodacom network for a period of 3 months or longer; and
    • customers must have a minimum cumulative recharge of R29 per month for at least 3 months in a row.
  2. An objective criteria is applied to ensure sustainable provision of the Service, so if you meet the activity and recharge criteria but still can’t use the Service, continue recharging and try again in a month or two.
  3. The Service is also available to eligible Vodacom uChoose and Top Up customers, provided that your account has been paid up to the month prior.
  4. Non-qualifying customers can try again once they have met the qualification criteria indicated in 5 or 7.
  5. The Service will be available to qualifying Vodacom Business uChoose/TopUp customers; however, the Corporate Administrator of the company can revoke access to the Service via existing processes.

Extended Qualification

  1. In order continuously use the Service ONCE qualified:
    • You, as the customer, will need to continuously recharge every 30 days;
    • Where you have not fulfilled the required monthly recharge, you may –
      • be disqualified from the Service at the end of the immediate month following the 30 days; or
      • depending on your profile, your Limit may be adjusted downwards.
  1. In order to requalify to use the Service, you will need to recharge with a minimum R29.00 per month for a period of 3 months in a row.
  2. As a prepaid and/or hybrid customer, you are allowed at any time to contact the Vodacom customer care via email on [email protected]to request for the Airtime Advance service to be deactivated/removed from your profile or if you want more information.
  3. Where you have requested for the Service to be deactivated/removed from your profile:
    • you will continue to be liable for any outstanding advances (including access fee) up to the point where the Service has been deactivated from your profile;
    • to have the Service reactivated/reinstated onto your profile, you will need to contact Vodacom. Where such a request is received, you will need to recharge with a minimum of R29.00 per month for a period of three months in a row as per the qualification mentioned above.

General

  1. The Airtime Advance service can be taken up by you directly using USSD *135*082#, through My Phone menu (*111# or *135#), through the vodacom.co.za website, MyVodacom App or any other channel made available to you.
  2. You can use Airtime Advance to purchase any personalised offers, as provided on any Vodacom channel from time to time, which could be customised to a specific customer, and the bundles offered may differ from the standard bundles available through the other Vodacom channels.
  3. You may be given a total Airtime Advance limit (“Limit”) depending on your specific profile –
    • you can take multiple Airtime Advances or Data Advances up to their total Limit in the available bundle denominations; and
    • if you take Airtime Advance or Data Advances to a value of your total Limit, you will not be able to take additional advances until you have recharged and paid a portion or all of the Airtime or Data Advance.
  4. Each Advance, whether Airtime Advance or Data Advance, will incur a R1.10 access fee for providing the Service (“Access Fee”). The Access Fee means the fee for the provision of the following:
    • Any bearer costs;
    • Any third-party costs; and/or
    • Costs of deploying, operating, and maintaining the airtime advance infrastructure and a special algorithm developed to ensure the sustainable provision of the product.
  5. Provision of the Airtime Advance or Data Advance service will involve the processing of your personal information. Please see the below section Privacy Notice, and for further information, please review VPS’s Privacy Notice here.

Airtime Advance

  1. Airtime Advance can be taken in denominations of R5, R10 and R20 (VAT Inclusive) or as displayed on the appropriate channel to qualifying customers.
  2. Airtime Advance can be used for any transaction available on the Vodacom network i.e., Voice, Data, and SMS. 
  3. You will be allowed to transfer Airtime from their Airtime Advance as per the current Airtime Transfer business rules. 
  4. Airtime Advance will be seen as a normal recharge in the customer’s account. 
  5. No recharge benefits/incentives such as Night Shift, Talking Points or Extra Airtime will be allocated for an Airtime Advance. These benefits/incentives will be triggered once a recharge is made to pay the airtime advance.

Data Advance

  1. You may take Data Advances in the following denominations:
    • 10MB valued at R3.00;
    • 25MB valued at R6.00;
    • 70MB valued at R11.00; and
    • 125MB valued at R18.00
  2. These data allocations will be standard data allocations and will be valid until 23h59 (i.e., midnight) on the day of allocation.
  3. The allocated data cannot be used for data roaming.
  4. The allocated data cannot be transferred to another customer.
  5. Allocated data will not trigger any recharge or bundle purchase promotions/incentives (e.g., Talking Points, Night Shift, etc.).
  6. Should you be using Facebook Flex (FREE mode), it may be presented with a Data Advance bundle offers from Vodacom through the Facebook App.

Repayment

  1. Outstanding Airtime Advance or Data Advances will be deducted from ANY recharges, including Airtime Transfers, CRM recharge incentives. For avoidance of doubt, outstanding Airtime Advance or Data Advances will not be deducted from any Advance taken within the Limit, and only actual recharges.
  2. An access fee of R1.10 (VAT Inclusive) over and above the Airtime Advance amount or Data Advance value will be recovered per advance in order to cater for costs incurred as per clause 17 above. 
  3. The payment of the Airtime and/or Data Advance will work as follows:

Example A: 

  •  If a customer has taken a R10 Airtime Advance and recharges R20, only R8.90 will be left due to the following:
  •  The R10 (Airtime Advance) + R1.10 (access fee) = R11.10 will be deducted, leaving the customer with a balance of R8.90. 

Example B: 

  •  If the customer has taken R5 Data Advance and recharges R7, R.0.90 amount will be left due to the following:
  •  The R5 (Data Advance) + R.1.10 (access fee) = R6.10 will be deducted, leaving a balance of R0.90
  1. Should you recharge with a lower denomination than that of the full value of the payable Airtime Advance or Data Advance, the full recharge will be deducted until the total cumulative value of the payable Advance amount has been paid.
  2. For uChoose/TopUp customers, the Airtime and Data Advance value must be paid within the 30 days of the request. Should the customer not recharge and/or the full value is not paid within the calendar month, the outstanding Advance amount will be added to the customer’s monthly bill for that calendar month which will become due and payable on their next payment. 
  3. Prepaid customers with an Airtime Advance or Data Advance payable at next recharge who wish to migrate to Top Up or Contract will be allowed to do so, and the Airtime Advance plus Access Fee will be added to their first month’s invoice. 
  4. Customers will receive a confirmation SMS in the following scenarios:
    • When their account has been credited with the Airtime Advance amount;
    • On recharge and the Airtime Advance deduction has been made, and when the full amount of the Airtime Advance has been paid;
    • uChoose/TopUp customers will receive a message indicating that any Airtime Advance will be added to their monthly invoice (per clause 34).
  5. VPS has the right to change or modify these terms and conditions at any time with the method of notice determined by VPS. Any material amendments or changes to these terms and conditions will be communicated to you in writing on prior notice.

Privacy Notice

Scope

This Privacy Notice applies to customers who take Airtime Advance. Unless context dictates otherwise, the Vodacom Payment Services (Pty) Ltd  Privacy Notice shall also apply to interactions with you regarding any collection, use or other processing of personal information.

Responsible Parties and Right to Information

Vodacom Payment Services (Pty) Ltd (“VPS”) and Vodacom (Pty) Ltd (“Vodacom”) are joint responsible parties in terms of the Protection of Personal Information Act 4 of 2013, in respect of Airtime Advance.

Further, VPS is reliant on Vodacom to share your personal information with it to allow for the provision of Airtime Advance as part of the services offered to You in terms of Your pre-paid or hybrid terms and conditions.

Personal Information Collected

    • VPS only collects personal information from Vodacom about customers required to enter into an agreement for Airtime Advance.
    • The personal information collected is your MSISDN data which contains your recharge records, airtime advance and subscriptions records.

Uses and Sharing

    • Vodacom shares the personal information collected with VPS, in order for it to process the personal information and to provide your Airtime Advance as per agreement and may use your information to provide you with information on related products;
    • VPS will use your personal information for purposes consistent with the reason Vodacom has collected it for;
    • VPS will share your information with our Supplier/s to conduct Airtime Advance scoring. If you do not provide your consent to share the information, VPS will not be able to provide you with Airtime Advance;
    • VPS will require our Supplier to handle your personal information in accordance with our full Privacy Notice https://www.vodacom.co.za/vodacom/terms/privacy-policy/payment-services, as well as applicable privacy legislation.

Your Rights

    • You may access personal information that VPS holds about you. You may also ask us to correct any errors or delete the personal information VPS has about you, under certain circumstances;
    • You may opt-out of any marketing messages or further contact from us;
    • To protect your privacy, VPS may have to verify your identity before VPS can give you access to, or change, personal information about you.

How to Contact Us

If you need to

    1. Change any of your details or
    2. If you need any other support, please call 082 135 customer care.