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Airtime Advance Terms and Conditions

Introduction

  1. Vodacom Payment Services (Pty) Ltd (“VPS”) and Vodacom South Africa (Pty) Ltd (“VSA”) (collectively “Vodacom”) have worked together to jointly provide the Vodacom Airtime, Data, and Voice Advance service (“the Service”) to you.
  2. The Service enables you to receive airtime, voice or data when you request it and pay for the airtime or data when you recharge with airtime, data bundles or voice bundles.
  3. The terms and conditions set out herein (the “Terms and Conditions”) specifically apply to the Service, and the Service shall at all times be subject to these Terms and Conditions.
  4. The Service is provided to you by Vodacom in conjunction with our appointed third-party service providers.
  5. It is important that you read through these Terms and Conditions carefully before using the Service.
  6. By using the Service, you agree to be bound by these Terms and Conditions and understand that this shall constitute a binding agreement between you and Vodacom.
  7. Vodacom may amend these Terms and Conditions at its sole discrection and at anytime. Vodacom will bring material changes to these Terms and Conditions to your attention. It remains your responsibility to ensure that you familiarise yourself and understand any changes made to these Terms and Conditions 

Qualification

  1. You will be eligible to use the Service if you:
    • are a VSA prepaid or TopUp/uChoose customer;
    • have been an active VSA customer for a period of 3 months or longer;
    • have a minimum cumulative recharge of R29 per month for at least 3 consecutive months;
    • are a TopUp/uChoose customer and your account is up to date; and
    • are a qualifying Vodacom Business TopUp/uChoose customers subject to the Corporate Administrator giving you access to the Service.

The Service

  1. You may access the Service through:
    • USSD *135*082#;
    • My Phone menu (*111# or *135#);
    • the vodacom.co.zawebsite; or
    • the MyVodacom Application or any other channel made available to you by Vodacom from time to time.
  2. As part of the Service, you may elect to either to recharge your account with data (“Data Advance”), voice (“Voice Advance”) or airtime (“Airtime Advance”).
  3. You can use the Service to purchase any personalised offers, as provided on any Vodacom channel from time to time. The bundles offered may differ from the standard bundles available through the other Vodacom channels.
  4. Vodacom may set a limit for the Service limit (“Limit”) depending on your specific profile.
  5. You can use the Services up to your total Limit in the available denominations.
  6. You will receive an SMS notification if the Airtime Advance, Voice Advance or Data Advance has been allocated to your account.
  7. If you reach your total Limit, you will not be able to take additional advances until you have recharged to the value equal to a portion or all of the Airtime Advance, Voice Advance or Data Advance you’ve used.
  8. You are required to recharge at least once a month in order to continue using the Service. If you fail to do this:
    • Vodacom may suspend you from using the Service until you recharge; and/or
    • Vodacom may decrease your Limit.
  9. Vodacom also gives you access to the “Max Option”. The Max Option allows you to receive your total Limit in one or multiple Airtime Advance transactions at the highest denomination available to you. By way of example, if your Limit is R100, and you select the Max Option, you will receive your R100 Limit in 10 Airtime Advance transactions of R10 each.
  10. If you are a TopUp/uChoose customer, you may at any time contact Vodacom customer care via email on [email protected]to request for the Service to be deactivated or removed from your profile.  In such an instance, you will continue to be liable for any outstanding advances (including the applicable access fee) up to the point where the Service has been deactivated from your profile. To have the Service reactivated/reinstated onto your profile, you will need to contact Vodacom.

Airtime Advance

  1. Airtime Advance can be taken in denominations of R5, R10 and R20 (VAT Inclusive) or as displayed on the appropriate Vodacom channel from time to time.
  2. Airtime Advance can be used for any transaction available on the Vodacom network i.e., Voice, Data, and SMS. 
  3. You will be allowed to transfer Airtime from their Airtime Advance as per the current Airtime Transfer business rules. 
  4. Airtime Advance will be seen as a normal recharge in your account. 
  5. No recharge benefits/incentives such as Night Shift, Talking Points or Extra Airtime will be allocated for an Airtime Advance. These benefits/incentives will be triggered once a recharge is made to pay the airtime advance.

Data Advance

  1. You may take Data Advances in the following denominations:
    • 30MB valued at R3.00;
    • 100MB valued at R7.00;
    • 150MB valued at R12.00; and
    • 250MB valued at R18.00
  2. These data allocations will be standard data allocations and will be valid until 23h59 (i.e., midnight) on the day of allocation
  3. You may not use the Data Advance for data roaming.
  4. Data Advance will not trigger any recharge or bundle purchase promotions/incentives (e.g., Talking Points, Night Shift, etc.).
  5. Should you be using Facebook Flex (FREE mode), it may be presented with a Data Advance bundle offers from Vodacom through the Facebook App.

Voice Advance

  1. You may take Voice Advances in the following denominations:
    • 10Min Any-net (Vodacom to any network) valued at R3.00
    • 30Min On-net (Vodacom to Vodacom) valued at R3.00
    • 60Min On-net (Vodacom to Vodacom) valued at R5.00
    • 60Min Any-net (Vodacom to any network) valued at R12.00
  2. Voice Advance allocations will be valid until 23h59 (i.e. midnight) on the day of allocation.
  3. You may not use the Voice Advance for roaming.
  4. Voice Advance will not trigger any recharge or bundle purchase promotions/incentives (e.g., Talking Points, Night Shift, etc.).

Auto Advance

  1. Auto Advance is a Service that automatically triggers an Airtime Advance if your airtime balance is less, equal to or less than R1.50.
  2. You may opt in to Auto Advance by dialing *135*082#.
  3. Auto Advance is limited to a maximum of 3 Airtime Advances per day, subject to your available Limit and you will be offered the highest Airtime Advance denomination you qualify for, limited to a maximum of R10.00 for each Auto Advance.
  4. You can opt out of the Auto Advance at any time by dialing *135*082#.

Access Fee and Recharges

  1. For each Airtime Adavance, Data Advance, Voice Advance and/or Auto Advance, Vodacom shall deduct an access fee of R1.10 (VAT inclusive) (the “Access Fee”) from the airtime recharge following any advance. The Access Fee shall be over and above the value of the Airtime Advance or Data Advance that you may need to repay. By way of example:

If you take a R10 Airtime Advance and recharge with R20, only R8.90 will be left due to:

The R10 (Airtime Advance) + R1.10 (access fee) = R11.10 will be deducted, leaving you with a balance of R8.90. 

  1. For the avoidance of doubt, if you select the Max Option, you will be charged an Access Fee for each transaction.
  2. The Access Fee is deducted from your airtime for:
    • bearer costs;
    • third-party costs; and
    • costs of deploying, operating, and maintaining the airtime advance infrastructure and a special algorithm developed to ensure the sustainable provision of the product.
  3. Outstanding Airtime Advance, Voice Advance or Data Advances will be deducted from ANY recharges, including Airtime Transfers, CRM recharge incentives. For the avoidance of doubt, outstanding Airtime Advance, Voice Advance or Data Advances will not be deducted from any Advance taken within the Limit, and only actual recharges.
  4. Should you recharge with a lower denomination than that of the full value of the payable Airtime Advance, Voice Advance or Data Advance, the full recharge will be deducted until the total cumulative value of the payable Advance amount has been paid.
  5. If you are a TopUp/uChoose customer, the Airtime Advance, Voice Advance and Data Advance value must be paid within 30 days from the date that you received such advance. If you do not recharge and/or the full value is not paid within the calendar month, the outstanding advance amount will be added to your monthly bill for that calendar month which will become due and payable on their next payment date. You will receive an SMS notification to advise you if any Airtime Advance, Voice Advance or Data Advance has been added to your monthly invoice.
  6. If you are a prepaid customer with an Airtime Advance, Voice Advance or Data Advance and you migrate to a TopUp/uChoose or a postpaid plan, the Airtime Advance or Data Advance value plus Access Fee will be added to your first month’s invoice. 
  7. You will receive an SMS notification to advise you if any deduction has been made to your airtime recharge value.

Personal Information

  1. Your personal information will be stored, processed, and only used by our appointed administrative partners. This may include your MSISDN number and information regarding your airtime payment history.
  2. These Terms and Conditions are subject to Vodacom’s Privacy Notice which you can find here and which is incorporated to these Terms and Conditions by reference.

Privacy Notice

Scope

This Privacy Notice applies to customers who take Airtime Advance. Unless context dictates otherwise, the Vodacom Payment Services (Pty) Ltd  Privacy Notice shall also apply to interactions with you regarding any collection, use or other processing of personal information.

Responsible Parties and Right to Information

Vodacom Payment Services (Pty) Ltd (“VPS”) and Vodacom (Pty) Ltd (“Vodacom”) are joint responsible parties in terms of the Protection of Personal Information Act 4 of 2013, in respect of Airtime Advance.

Further, VPS is reliant on Vodacom to share your personal information with it to allow for the provision of Airtime Advance as part of the services offered to You in terms of Your pre-paid or hybrid terms and conditions.

Personal Information Collected

 

  • VPS only collects personal information from Vodacom about customers required to enter into an agreement for Airtime Advance.
  • The personal information collected is your MSISDN data which contains your recharge records, airtime advance and subscriptions records.

Uses and Sharing
  • Vodacom shares the personal information collected with VPS, in order for it to process the personal information and to provide your Airtime Advance as per agreement and may use your information to provide you with information on related products;
  • VPS will use your personal information for purposes consistent with the reason Vodacom has collected it for;
  • VPS will share your information with our Supplier/s to conduct Airtime Advance scoring. If you do not provide your consent to share the information, VPS will not be able to provide you with Airtime Advance;
  • VPS will require our Supplier to handle your personal information in accordance with our full Privacy Notice, as well as applicable privacy legislation.

Your Rights
  • You may access personal information that VPS holds about you. You may also ask us to correct any errors or delete the personal information VPS has about you, under certain circumstances;
  • You may opt-out of any marketing messages or further contact from us;
  • To protect your privacy, VPS may have to verify your identity before VPS can give you access to, or change, personal information about you.

How to Contact Us

If you need to

  1. Change any of your details or
  2. If you need any other support, please call 082 135 customer care.