Price increases happen every year, across industry, to align to inflation and increased operational costs. Rest assured that we are committed to keeping this as low as possible, at just 7.7% on monthly subscription, while still providing superior quality. Please note that this translates to 4.6% on a customers monthly bill.

It is effective from 1 April 2024

It applies to Postpaid mobile and data, Fibre, Home Internet, prepaid bundles as well as Postpaid recurring bundles, effective 1 April 2024.

See your specific plan update here.

Refer to the table above 

Visit My Vodacom App

• Under Billings - Click on 3 dots under bill so far
• Click Invoice
• Under Description you will see details

Or

Visit the VodaPay App

• Click - View all

• Click - My account

• Click - Account details

• Click - Manage my number

If you have multiple plans then please click here to check for any updates. 

Contact Customer Care on 135 and an agent will help you.

Yes, Customer purchasing recurring bundles would be impacted as of March 2023, refer to info above on recurring bundles.

No, your financing will stay the same.

Vodacom reserves the right to update their terms and conditions long as customers are made aware of any changes at least 20 working days beforehand. This also doesn't breach CPA as the increase is in line with inflation. Please note that new and upgrading customers in February and March will receive a 2 month grace period, meaning those joining/ upgrading in March will get their increase in May 2024, and those joining or upgrading in March will receive their increase in June 2024.

We sent all of our existing customers a communication via both SMS and email on 1 March 2024. Any new customers joining between January and March will get their notifications between April and June 2024. Click here to see the price increase communication.

We apologise for any inconvenience , you've joined us during our annual price increase period. Given that you have just joined South Africa's leading network, we've given you a 2-month grace period before increasing the price of your plan. 

If the second line is 'Free 100% discount', then this 100% discount will still apply. If the second line is not discounted than an increase will apply see Question 3 of the FAQs.

Yes, if the lines are chargeable then it will apply.

If the plan you signed up for falls under the impacted plans, then yes the price increase will apply. See your specific plan update here.

Yes, it applies to all contract customers. This includes in-contract and out-of-contract customers. Customers who are out of contract or going out of contract  may experience higher costs due to  any promotional add-ons and or discounts falling away at the end of the contract term. 

See below example below:

Ready to upgrade? See what deals you qualify for here.

We are aware that some customers have not yet received their grace period discount however, this will be addressed through a credit note to your account. In the event that we are unable to credit your account immediately and your bank account has already been debited, then the credit will reflect in the following invoice (May).