CONTRACT MANAGEMENT
How to cancel services, including your Vodacom contract.
Contract Cancellation FAQs
What is a Premature Cancellation?
A Premature Cancellation refers to the termination of your Vodacom airtime agreement prior to the completion of its contractual term (24, 36, or 48 months). This means ending the contract before the official cancellation end date.
How do I cancel my Vodacom contract prematurely?
To initiate an early cancellation, please follow these steps:
- Request a cancellation quote from Vodacom.
- Review and approve the quote provided.
- Make payment according to the quoted amount. Use your Vodacom account number as the reference in the subject line when making payment.
- Submit the following documents to [email protected]:
- A copy of your ID
- Signed premature cancellation quotation
- Proof of payment
- The cancellation quote is valid for 14 days from the date of issue.
What Fees are applicable for a premature cancellation?
For SIM-only, device, and bundle contracts, the following charges may apply:
- One month’s subscription fee
- Any unbilled usage
- Outstanding account balance
- A final invoice for any remaining charges
How/Where can I pay for the premature cancellation fees?
- Banking App (Vodacom is listed as a public beneficiary at ABSA, FNB, Nedbank, Standard Bank, and Capitec)
- Vodacom Walk-in Customer Care Outlets
- Vodapay App
What happens when my contract reaches its end date or expires?
- No cancellation fee will be charged.
- A 30-calendar day notice is required to process the cancellation.
Prepaid FAQ’s
Can I keep my current number on prepaid?
Yes, you can keep your number on prepaid by following specific steps after conversion. See this article for more info.
Contact Vodacom customer service to inquire about converting your contract or top-up to prepaid.
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You can switch from contract or top-up to prepaid. Contact Vodacom to request the conversion.
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Ensure your contract term is completed before converting to prepaid.
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Note that unused airtime and bundles might be forfeited upon conversion.
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After conversion, recharge your prepaid account within 24 hours to use services. Top Up customers will be able to make a call once the conversion process is complete and they have airtime credit and are not required to recharge.
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If desired, keep your number on prepaid by recharging and following specific steps.
Will I lose my contract bundles?
Contract customers will lose any bundles that they may have, SMS or Data bundles, upon conversion.
Will I lose my Top Up balance?
Top Up customers will be able to maintain their airtime credit, SMS or data bundle if applicable upon conversion.
Fibre FAQ’s
How much notice do I need to give for canceling my fibre contract?
A 30-day notice is required for canceling your fibre contract.
I would like to cancel my request to cancel the fibre service.
Contact us to cancel your cancellation request. Call our Customer Care line on 082 1904 If you wish to cancel your fibre contract or interim solution, contact Vodacom.
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Confirm your contract's end date.
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Provide a 30-day notice for cancellation.
VodaPay FAQ’s
How do I deregister from VodaPay and delete my account?
- To get started, simply click on the profile icon on the VodaPay landing page.
- Look for the “Delete my account” option under the “Support” section.
- You’ll then be guided through a simple process where you can choose to either temporarily deactivate your account or permanently delete it.
How can I contact VodaPay?
- You can contact us via our 24/7 help & Support through Tobi on the VodaPay App to chat to a consultant.
Vodacom Personal Contact Details
Send us a message.
Message us on WhatsApp on 082 622 3509