At VodaMedia, we are committed to processing personal information honestly, ethically, with integrity, and always consistent with applicable laws and our values. Below we set out details on how you can exercise your rights. Please note, under certain circumstances these rights may be limited if we still have lawful grounds to process your personal information.
Right to correct personal information
Having provided adequate proof of identity, you have the right to have information held about you corrected if it is not accurate. In order to request a correction, you may contact us by email at [email protected].
Right to access personal information
You have the right to make a request for a copy of the personal information that we hold about you. Having provided adequate proof of identity, you have the right to request to confirm, free of charge, whether or not we hold personal information about you and request from us the record or a description of the personal information about you held by us.
Right to object to use of personal information
In certain circumstances, you have the right, to object to us processing your personal information. Please use our please email us at [email protected] to contact us and a member of our dedicated team will respond to you.
If you no longer want to receive marketing messages from us, please contact our customer services team and you'll be 'opted out'. Kindly contact our customer services team to make opt-out request at [email protected].
If you choose to unsubscribe or opt out, we will hold your contact details on file marked so that we do not contact you again. This is so that we do not contact you if your details are subsequently provided to us by a third party.
Right to deletion
If you choose to no longer have your personal information that you have linked via your Apple or Google account to the DreamLab app then you can delink your account via the settings for those providers.
How to lodge a complaint
Should you believe that we have used your personal information contrary to applicable law, you undertake to first attempt to resolve any concerns with us directly. Kindly email [email protected] to contact us and a member of our dedicated team will contact you. We will do our best to help but if you are still unhappy, you can contact the Privacy Office at [email protected].
If you are not satisfied with such process, you have the right to lodge a complaint with the Information Regulator at
The Information Regulator (South Africa)
33 Hoofd Street
Forum III, 3rd Floor Braampark
P.O Box 31533
Braamfontein, Johannesburg, 2017
Email: [email protected]
Complaints email: [email protected]
Link to the VodaMedia privacy supplement