Vodacom Contract Cover and Contract Cover Plus

Terms and Conditions

These are the terms and conditions of your Vodacom Contract Cover or Contract Cover Plus Policy. It is important that you read and keep this document in a safe place. The insurer is Vodacom Life Assurance Company (RF) Limited, a licensed life insurance company.

On receipt of the cover activation SMS, please ensure that you review the terms and conditions in detail as well as the information you provided to us. Contact us immediately if you find any inaccuracies or require us to clarify anything for you.

To be eligible for cover under the policy, you must meet the following conditions at the start date:

  1. You must be at least 18 years old.
  2. You must have a contract (Cellphone or Fibre) with Vodacom (Pty) Ltd.
  3. The insurance cover is optional, and you must agree to the terms and conditions of the policy.

By accepting these terms and conditions, you are acknowledging that:

  1. You have accepted the cover and that you understand all the features, benefits, limitations and costs associated with the Vodacom Contract Cover or Contract Cover Plus.
  2. You give Vodacom Life Assurance Company permission to add a monthly premium of R9,99 for Contract Cover Plus or R6,99 for Contract Cover to your Vodacom contract bill. 
  3. You have considered and found this specific product to be applicable to your current financial needs, objectives, and circumstances.  

SECTION A – POLICY BENEFITS

What we will pay for

Depending on your choice of cover, the following benefits will apply:  

Contract Cover Plus

  1. If you should die during the period of insurance, we will pay a lump sum benefit equal to all the subscription fees and device financing costs in respect of the outstanding term of your Vodacom contract. This benefit will be paid to Vodacom (Pty) Ltd in order to fulfil your contractual obligation to Vodacom (Pty) Ltd.
  2. An amount of R5,000 will also be paid to your estate .
  3. The rights under this policy are limited to your Vodacom contract. This policy cannot be used to protect any person other than you.

Contract Cover

  1. If you should die during the period of insurance, we will pay a lump sum benefit equal to all the subscription fees and device financing costs in respect of the outstanding term of your Vodacom contract. This benefit will be paid to Vodacom (Pty) Ltd in order to fulfil your estate’s contractual obligation to Vodacom (Pty) Ltd..
  2. The rights under this policy are limited to your Vodacom contract. This policy cannot be used to protect any person other than you.

What we do not pay for

This policy is limited to Death claims only and does NOT provide cover for disability or retrenchment.  We will also not pay any benefit if your death arises directly or indirectly from any of the following:

  1. Wilful and material breaking of any law by the life assured;
  2. Participation in war and/or acts of war, whether declared or not;
  3. Participation in civil commotion, insurrection, riot, usurpation of power, terrorism or acts of terrorism;
  4. Radioactivity and nuclear explosions;
  5. Fraud, misrepresentation or failure to disclose information.

SECTION B - CLAIMS

In the event of your death, your Executor can email us at deceased@vodacom.co.za to lodge a claim. The death notification must be accompanied with visibly clear copies of the following documents and certification must not be older than 3 months:

  1. Vodacom Contract Cover Claims Form
  2. Certified copy of death certificate of the deceased (with home affairs stamp)
  3. Certified copy of ID of the deceased
  4. Certified ID copy of the Claimant/Executor
  5. Estate Late bank confirmation letter not older than 3 months
  6. Letter of Executorship/Letter of Authority (stamped by the high court)

The Vodacom Legal team will submit a claim on your behalf (the account holder) directly to Vodacom Life Assurance Company after validating that you have passed on. Vodacom (Pty) Ltd will settle and close the account upon receipt of claims approval from Vodacom Life Assurance Company. If you chose Contract Cover Plus, an amount of R5 000 will also be paid to your estate.

Claim notification period

Your Executor must submit the claim as soon as reasonably possible up to a maximum of 180 (one hundred and eighty) days from the date of the event giving rise to the claim.

SECTION C - WHEN THE COVER ENDS

Your insurance cover will end, and no further benefit will be payable as soon as one of the following happens:

  1. A benefit is paid in respect of your death;
  2. If you cancel your Contract Cover Policy
  3. The date your device contract ends with Vodacom (Pty) Ltd.

Please note that when your insurance cover under this policy ends it will not have a cash value.

SECTION D – CESSION

You do hereby under this policy and in terms of this cession, cede, assign and transfer all your rights, title and interest in and to this Policy, to and in favour of Vodacom (Pty) Ltd as collateral security for the outstanding term of your device contract.

SECTION E - GENERAL CONDITIONS

Cancellation of cover 

You can cancel your policy at any time after receipt of your cover activation SMS. The policy has a cooling off period of 30 days. You will receive a refund of any premiums already paid unless the insurer has already been notified of a claim.

General

After this initial 30 days cooling off period this policy may be cancelled by calling 082135, on the My Vodacom App or going to a Vodacom Shop. If you cancel your policy after the cooling off period, the premiums paid will not be refunded to you as you would have had the benefit of cover. The agreement will come to an end immediately and no cover will be provided after that date. We have the right to cancel your policy either in writing or telephonically subject to 30 (thirty) days’ notice.

Premium payments

If Vodacom Life Assurance Company does not receive the premium payment on the due date, you will not have cover for the period for which you did not pay. Vodacom Life Assurance Company will allow at least a 30-day period of grace for the payment of premiums.

  1. The 30-day period of grace applies from the date the premium was due. If Vodacom does not receive the premium payments for 2 months in a row, the policy will be cancelled automatically.
  2. For an account in arrears but within a grace period and where Vodacom (Pty) Ltd has not cancelled the contract (i.e. in good standing), Vodacom Life Assurance Company will honour the claim in full.
  3. Insurance cover is automatically suspended if the Sim card is barred or disconnected by Vodacom (Pty) Ltd.

Age limitation

You can apply for cover from the date of your 18th birthday.

Fraudulent Claims

If any claim under your policy involves fraud, misrepresentation or false information, the agreement may be cancelled. In this case, no pay-outs will be made, and no monthly payments will be refunded.

Change of Details

It is your responsibility to inform us immediately in writing of any changes to the original details supplied on your application for this policy.

Changes to Your Policy

We have the right to change the terms and conditions, the premium rate, or cancel your policy. If we do, you will be advised in writing at least 31 days before the change or cancellation takes effect.

SECTION G - COMPLAINTS & COMPLIANCE 

Complaints & Queries

We appreciate you as a client, so if at any point you are unhappy with any aspect of our service or the benefit offering, please give us a chance to resolve the matter by calling us on 082 135.

Disputed Claims

Should your beneficiary wish to dispute the claim decision, they have to do so within 180 days of receiving a formal communication about the outcome of the claim. They must submit the reasons for the dispute in writing for it to be re-assessed. If they would like to institute legal proceedings, it must be done within 180 days of receiving a formal communication of the claim outcome.

Should you be dissatisfied with the outcome, you have the right to contact National Financial Ombudsman (NFO):

NFO Johannesburg

10 Oxford Road, Houghton Estate, Johannesburg, Gauteng, 2198

NFO Cape Town

6th Floor, Claremont Central Building,6 Vineyard Road, Claremont, Cape Town, 7700

For complaints about our services, you can contact the FAIS Ombudsman:

  • Write to: Office of the FAIS Ombud, PO BOX 74571, Lynwood Ridge, 0040
  • Email: info@faisombud.co.za
  • Call: 0860 324 766

Confidentiality and sharing of information

It is important to note that when you engage with us, you acknowledge that we require your personal information, as defined in the Protection of Personal Information Act No 4 of 2013 (PoPIA) and other related regulations and need to process such personal information to provide products or services to you for purposes including to confirm, update and enhance our records, to confirm your identity and additional purposes as detailed in our Privacy Notice.  

By taking out this policy, you hereby authorise Vodacom Life Assurance Company (RF) Ltd to obtain personal information from you, and when required, to share it with our third-party service providers for the purposes of providing the services and benefits to which this Policy relates. Your personal information will be stored, processed, and used only by our service providers to the extent that is necessary to provide the contracted services.  

Please refer to our Vodacom Life Assurance Company (RF) Ltd: Privacy Notice on https://www.vodacom.co.za/vodacom/terms/privacy-policy/life-assurance-company   for a description of how we collect, use, share and protect your personal information when you use our products and services and our website.