We're committed to providing easy access to a range of offers and services suitable for persons with various disabilities. Together with organisations for disabled persons we place special focus on meeting the needs of senior citizens, persons with visual impairments, and persons who experience communication barriers (Deaf/deaf, hard of hearing, hearing impaired, deafblind, and those with speech impairments). By meeting these specific needs, we enable you to stay connected, live a better life today and build a better tomorrow.
Explanations of disabilities and senior citizens
Senior citizens
Refers to persons over the age of sixty years.
Persons with visual impairments
Refers to those who are blind, partially sighted or have low vision.
Persons with communication barriers
Refers to those who are Deaf/deaf, hard of hearing, hearing impaired, deafblind, and speech impaired.
Senior Citizens
Discover an easy-to-use phone with the features that work best for you.
Register as a senior citizen to get communication about special offers.
Persons with visual impairments
Register your disability to get communication about special offers.
Discover devices with the accessibility features.
Get the most out of your phone by learning how to activate VoiceOver & TalkBack.
Get services tailor-made for persons with visual impairments.
Persons with communication barriers
Discover an easy-to-use phone with the features that work best for you.
Register as a senior citizen to get communication about special offers.
SPECIFIC NEEDS
Priority
As a person with a disability, your device will be prioritised when you book it in for repairs (depending on the nature thereof). During the book-in process, remember to inform the consultant that you're a person with a disability so that they can prioritise your repair.
SPECIFIC NEEDS
Special contract smart phone deals
Customers with various disabilities may apply for the special deals for persons with disabilities. Your disability must have been diagnosed by a registered Medical Specialist or heath professional.
SPECIFIC NEEDS
How to get the deals
Available at Vodacom shops - ask in-store about the deals.
For more information send an e-mail to [email protected]
Vodacom Accessibility Conference
Vodacom’s Accessibility Conference was the first of its kind to be hosted by a mobile network operator in Africa. Themed “Promoting the digital inclusion of persons with disabilities in Africa; leaving no one behind”, the conference was hosted to raise awareness of advancing the inclusion of consumers and employees with disabilities to enhance their participation in society.
Register your disability (Voluntary)
Stay in the know
Find out about as they become available.
How to register your disability (voluntary)
The VodaPay app
Select - My Account and Register or edit disabilities
Vodacom WhatsApp (082 009 8624):
Say 'Hi' to start the chat
Select Main Menu, Specific Needs, Disability Menu and
Register your disability
Benefits of registration
Receive queue priority in stores
Receive priority for phone repairs
Access special contract (the general application process apply)
Benefit from ad-hoc data campaigns
Access dedicated customer services
Access specialised services
The Specific Needs Contact Centre
The Specific Needs Contact Centre provides real-time customer support to persons with various disabilities.
Who may use the Specific Needs Contact Centre?
The service is available to customers who have various disabilities such as persons with physical disabilities, DeafBlind, learning disabilities, speech impaired, Deaf, visual and hearing impairments.
Contact details
Vodacom customer service and support for consumers with disabilities is available over the phone, via email, SMS, video call or live chat.
Call:082 12580 from any phone - select the 'Speak to a Consultant' option
SMS:12580
Email: [email protected]
Live Chat: (only for registered Deaf, hearing and speech impaired consumers)
Vodacom's WhatsApp:save 082 009 8624 in your Contacts - select 'Specific Needs and Disability' - select 'National Relay (NRS)' - select 'Message Chat Relay' - select 'Go to live chat' and follow the prompts
The Vodapay App:select 'Support' - select 'Tobi' - select 'Specific Needs and Disability' - select 'National Relay (NRS)' - select 'Message Chat Relay' - select 'Go to Live Chat' - follow the prompts
Website: Go to 'Persons with Communication Barriers Page':
- select 'Chat To Tobi' at the top of the page - enter your Vodacom cellphone number - select 'Specific Needs disability' - select 'Message Chat Relay' - select 'Go to Live Chat' - follow the prompts
A video call option is available for registered Deaf persons who use South African Sign Language (SASL) on these channels:
WhatsApp: Save 082 009 8624 in your Contacts - select 'Specific Needs' - select 'National Relay (NRS)' - select 'Video Relay' - select 'Ready for video call' - follow the prompts
The VodaPay App: select 'Support' - select 'Tobi' - select 'Specific Needs and Disability' - select 'National Relay NRS' - select 'Video Relay' - select 'Ready for video call' - follow the prompts
Website: Go to 'Persons with Communication Barriers Page':
- select 'Chat To Tobi' at the top of the page- enter your Vodacom cellphone number - select 'Specific Needs and Disability' - select 'National Relay (NRS)' - select 'Video Relay' - select 'Ready for video call' - follow the prompts
Product information
Email our Contact Centre [email protected] should you require product and billing information in alternative formats such as Braille, large print, electronic or audio format.
Feedback
Please send any suggestions on how to improve our products and services to [email protected]
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