Home Internet Hub
Need Help Troubleshooting?
Use the guides below to troubleshoot your specific hardware, manage your data, or optimize your signal strength.
LTE and 5G Support
Learn more about your 5G or LTE service:
- Setup & installation
- Managing your 5G or LTE service
- Device & Network Support
Postpaid Fibre Support
Learn more about your postpaid fibre service:
- Fibre Installation
- Managing Your Fibre Service
- Performance Optimisation
- Moving Homes or Cancelling Fibre
Prepaid Fibre Support
Learn more about your prepaid fibre service:
- How to Check If You Are in the Coverage area
- How to Apply for Prepaid Fibre
- Managing and Installing Your Prepaid FibreMoving Homes or Cancelling Fibre
Not Sure Which WiFi Connection You Have?
If your router has a SIM card and can be moved to different rooms, you're using LTE/5G. If your router is plugged into a small box fixed to your wall by a technician, you're on Fibre.
| Feature | Home Internet 5G | Uncapped Fibre |
| Best For | High-speed gaming and 4K streaming without cables. | Heavy households, home offices, and ultimate stability. |
| Installation | Plug & Play. Instant setup with a 5G router. | Professional Install. Requires a technician (free on most plans). |
| Typical Speeds | 10Mbps to 100Mbps | 10Mbps – 1Gbps |
| Mobility | Fixed Location. Optimized for a specific mobile tower. | Fixed. Tethered to a physical line in your wall. |
| Reliability | Excellent (Ultra-low latency wireless). | Superior. No signal interference or congestion. |
| Data Type | Speed Tier Plans with Data FUP’s | Truly Uncapped. No Fair Usage Policy (FUP). |
Frequently Asked Questions
1. How do I check if Vodacom Fibre or 5G is available in my area?
To find the best internet for your home, visit our Coverage Map. Simply enter your street address or suburb—whether you are in Sandton, Umhlanga, or Century City—to see a real-time map of fibre, 5G, and LTE availability at your exact location.
2. Which is better for my home: Vodacom Fibre or 5G?
The choice depends on your specific needs. Vodacom Fibre provides the most stable, "unfinishable" connection, which is ideal for large families, professional gamers, and heavy 4K streaming. Vodacom 5G offers ultra-fast, "plug-and-play" convenience with speeds that can rival fibre, making it a great option for high-speed internet without the need for physical line installations.
3. How do I set up my Vodacom Home LTE or 5G router for the first time?
Setting up is easy and requires no technician. Simply insert your Vodacom SIM card into the router's SIM slot, connect the power cable, and switch it on. Once the signal lights turn blue or green, connect your devices using the Wi-Fi name and password located on the sticker at the bottom of the device.
4. What are the manual APN settings for a Vodacom router?
If your router does not connect automatically, you may need to configure the Access Point Name (APN) settings manually. Log into your router's dashboard (usually at 192.168.0.1) and set the APN to "lte.vodacom.za" for Home LTE/5G services or "internet" for general connectivity. Set the authentication type to PAP and leave the username and password blank.
5. How do I change my Wi-Fi name and password?
To secure your network, connect to your Wi-Fi and enter 192.168.0.1 in your browser. Log in using the admin credentials found on your router's sticker. Navigate to Wi-Fi Settings or WLAN Settings to update your SSID (the name people see) and your Security Key (your password). Save your changes, and your devices will need to reconnect using the new details.
6. Why is my Vodacom Fibre or LTE speed slow, and how can I fix it?
Slow speeds are often caused by router placement or signal interference. Ensure your router is placed in a central, elevated position away from other electronics like microwaves. If you are on fibre, try restarting your ONT (the small white box on the wall) and your router. For LTE/5G, moving the router closer to a window can significantly improve signal strength.
7. Does my Vodacom Home Internet work during load shedding?
While our network towers are equipped with backup power, your home router requires electricity to function. To stay online during power outages, we recommend connecting your router to a Mini-UPS (Uninterruptible Power Supply). This will keep your Wi-Fi running for several hours, allowing you to continue working or streaming until the power returns.
8. How do I contact the dedicated Vodacom Fibre support team?
If you need technical assistance with your fibre line, installations, or a faulty router, you can call our specialised Fibre Helpdesk at 082 1904. This team is available to help with everything from line activations to troubleshooting infrastructure issues in your neighbourhood.
9. How do I buy more data if I run out on my capped home plan?
If you reach your data limit, you can top up instantly to stay connected. The fastest way is via the VodaPay app or by logging into the My Vodacom portal. You can also dial *135# from the "alternative" Vodacom number linked to your account to purchase once-off data bundles that are valid for 30 days.
10. What should I do if I am moving house and want to take my internet with me?
If you are moving, please notify us at least 30 days in advance.
- For LTE/5G: You can simply move the router to your new home, provided there is coverage in that area.
- For Fibre: Call 082 1904 to check coverage at your new address and schedule a relocation. We will handle the deactivation of your old line and the installation of the new one to ensure a smooth transition.