Vodacom uncapped fibre

Need some answers?

I want to order a Vodacom Fibre service, what should I do?

To place an order for Vodacom Fibre service, you must first confirm the availability of fibre in your area using one of the following methods:

• Completing a coverage check on our website
• Message us on WhatsApp on 082 622 3509
• Filling out a call-back request form
• Call our Customer Care line on 082 1904

What is the installation process?

• Once you've completed your application, your order is processed and added to the network build plan.
• The fibre network is then rolled out in your area according to the build schedule.
• The installation partner will contact you for an appointment to survey your home and plan the installation.
• Once the installation plan is agreed upon, a separate appointment will be made with you for the installation partner to install the Vodacom Fibre service and required equipment at your home.

Can I take my Vodacom Fibre Broadband service with me if I relocate?

Service relocations will be allowed subject to the availability of fibre infrastructure at the location you're moving to.

If our Vodacom team can provide Internet services at your new location, you'll be offered a service similar to the service you had at your previous location. However, you will incur additional costs relating to the provisioning of the service at the new location.

What is Immediate Billing?

With immediate billing, your first invoice is created as soon as your fibre service is activated. It covers only the pro rata charges for the days you used the service, plus any once off fees (like router delivery fee, activation, or installation fees). A debit order may go through within 48 hours of activation. From next month, you will be billed for the full subscription on the debit order date you chose.

What does pro-rata mean?

Pro-rata is a billing system in which new customers are charged only from the date their Fibre service is activated, rather than from the beginning of the month.

Why does pro-rata exist?

Pro-rata works in your favor. You will only pay for the days your Fibre service is active, not the whole month. This applies if your service starts during the month instead of on the first day of the month.

How does pro-rata impact me?

When your fibre service starts, you'll only pay for the days left in that month, plus any once off fees. Your first bill won't include the full monthly subscription.

How will my billing be structured?

You will receive an invoice with a breakdown of each Vodacom Fibre service you've signed up for, Vodacom Fibre Broadband with or without Vodacom Fibre fixed voice. Your first invoice will be generated immediately after service activation and will include pro rata charges and once-off fees only, not a full month's subscription.

How will I receive my billing?

You will receive your detailed billing invoice via email. It is important that the email address we have on record is correct and active. You can contact our Fibre customer care on 082 1904 to update your contact details.

How can I get my invoice statement?

You can choose to get your invoice via email or through the Vodapay App.

You can Download the Vodapay from App store today by clicking this link: VodaPay - Super App or visit www.vodacom.co.za. Go to services on the App >Payment Solutions > VodaPay App.

You can get a copy of your choice on Vodapay by following these steps:
Select view all.
Select bill so far.

Select view invoices and you will be presented with invoices. Thereafter, you can send it to yourself via email.

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How do I pay my Fibre Account?

There are multiple payment options available for you to pay your Vodacom Fibre account, all of which are detailed on your invoice statement.

Via an ATM
Select Vodacom (Pty) Ltd from the beneficiary list supplied by customer bank.
Use the applicable Vodacom account number as your reference number. Your account number is visible on your invoice statement.

Via Internet Banking
Log into your bank's website using your login details
Select Vodacom (Pty) Ltd as a beneficiary.
Use the applicable Vodacom account number as your reference number. Your account number is visible on your invoice statement.

Example: If applicable account number is N0012456-6, enter it as N00124566 (leave out the dash)

Over the Counter payments
You can pay over the counter at any Standard bank, ABSA, FNB or Nedbank branch.
Make sure that you have clearly and accurately stated your name and applicable account number on the relevant payment form and provide the bank with a copy of your Vodacom invoice.

Please note: Banks cannot accept any Vodacom account payments if a copy of the Vodacom invoice is not provided.

Online
Using a cellphone, you can manage your Vodacom Fibre services, buy airtime and data.
You can Download the Vodapay from App store today by clicking this link: VodaPay - Super App or visit www.vodacom.co.za. Go to services on the App >Payment Solutions > VodaPay App.

Please note: You can use Pay My Bill Functionality available on Vodapay.

When is my next debit order date?

Because of Immediate Billing, your first debit order may go through within 48 hours after your service is activated. After that, all future debit orders will run on the date you chose, which is shown on the first page of your invoice.

How much will I be charged on my next Vodacom Fibre bill?

You can find the amount of your upcoming bill on your invoice statement. It will appear as "Total Due" at the bottom of the first page. For your initial bill, the Total Due will reflect only pro rata charges and any once-off fees, in accordance with Immediate Billing.

How is the Total due amount calculated?

Your monthly Fibre service charge is distributed evenly over the month. The remaining days of the month are multiplied by a daily service charge. The daily service charge is calculated by dividing the full month charge by the number of days in a month.

Example for a customer joining on 17 October 2023 on a monthly subscription fee of R310:
Calculate the remaining days: 31 - 17 + 1 (adding back the day of activation) = 15 days
Calculate the daily charge: R310 / 31 = R10 daily charge
Multiply the remaining days by the daily charge: R10 x 15 = R150 pro-rata amount
Total Bill = R460 (Prorata bill + monthly subscription fee).

Will I be charged for non-standard installation?

Yes, non-standard installation charges will apply where applicable. A non-standard installation of the Customer Premises Equipment or related devices amounts to any installation that requires the following:

• deployment of optic fibre cables with a measured length that exceeds 8 (eight) meters on the Vodacom Electronic Communications Network.
• where drilling is required, and entails the penetration of more than two (2) outer walls of the subscriber's residential premises; and
• where the reticulation of the Customer Premises Equipment is within high-rise multiple dwelling units, where the deployment occurs in a residential unit situated from at least the 10th floor and above.

Note: The customer is responsible for obtaining the latest charges for a Non-standard installation before commencing the Installation.

When will I get billed for the non-standard installation charge?

Vodacom will bill you in the next month for the once-off charge related to your non-standard installation.

Vodacom Support

For assistance with your Vodacom Fibre service, please contact our Customer Care team at 082 1904 or email us at [email protected].