Terms & Conditions
2.1 The Offer is available only to qualifying Vodacom Fibre customers identified by Vodacom in its sole discretion.
2.2 The Offer is available to existing Vodacom Fibre customers who, at the time of launch
2.3 have an active Vodacom Fibre (FTTH) service.
2.4 The Offer is also available to New Vodacom Fibre customers who sign up during the offer period as indicated in the Amazon Prime Offer Terms and Conditions
2.5 Customers must be active subscribers for at least 30 days prior to being eligible.
2.6 Business and corporate customers are excluded unless explicitly included. For avoidance of doubt, To participate in the Offer, a customer must:
2.6.1 maintain an active Vodacom Fibre subscription;
2.6.2 comply with these Terms and the applicable Vodacom Fibre Terms and Conditions;
2.6.3 provide and maintain valid customer and contact information;
2.6.4 satisfy any registration and eligibility requirements imposed by Amazon from time to time.
2.7 For clarity the promotion period is between the 3rd June 2026 and the 30th June 2028 during which any existing Vodacom Fiber Customers and New Vodacom Fibre signups will be eligible for the Amazon Prime Offer on us (“Promotion Period”).
2.8 The Amazon Prime Offer on us will be available for up to 12 months after the Promotion Period. Should a customer cancel the fibre service prior to this date, the offer will also be cancelled.
2.9 Vodacom reserves the right to discontinue the promotional offer at any stage and also to extend the offer beyond the Promotional Period, provided that Vodacom shall provide the Customer with reasonable notice.
2.10 Vodacom may verify eligibility at any time and may refuse, suspend or revoke participation where a customer does not qualify for, or no longer qualifies for, the Offer.
3.1 Eligible customers will receive access to Amazon Prime Services “on us” by virtue of being a fibre customer and for as long as they are an active fibre customer , subject to the Promotional Period.
3.2 The Offer includes the following Amazon Prime Services, as advised by Vodacom and amended from time to time:
3.2.1 Unlimited movies, series & Amazon Originals
3.2.2 Exclusive shopping deals & early access
3.2.3 Free, fast delivery
3.2.4 Prime Gaming benefits
3.3 The eligible customers will be identified monthly and contacted by the Marketing Team with instructions on how to activate the offer.
3.4 Eligible customers who successfully complete the activation process will receive access to the Amazon Prime benefit communicated by Vodacom, subject to continued compliance with these Terms. Vodacom reserves the right to determine the activation process, activation channels, activation windows and verification requirements applicable to the Offer.
4.1 Vodacom may require customers to complete verification, authentication, registration, email validation, OTP verification or any other onboarding process before access to the Amazon Prime benefit is granted.
4.2 Vodacom does not guarantee successful activation where:
4.2.1 incorrect information is provided;
4.2.2 verification requirements are not met;
4.2.3 the customer fails to complete any required activation process;
4.2.4 Amazon declines or rejects the registration; or
4.2.5 technical limitations prevent activation.
4.3 Customers can activate the Offer via:
4.3.1 Direct campaign links, or via,
4.3.2 Communications that will be sent to the eligible customers with the relevant links
4.4 Activation constitutes acceptance of these Terms, Prime Offer Terms and Amazon’s terms.
4.5 Vodacom shall not be liable for delays in the activation process caused by Vodacom, Amazon or any authorised service provider involved in administering the Offer.
5.1 The Offer provides access to the Amazon Prime benefit on the basis communicated by Vodacom from time to time.
5.2 The Offer does not affect the customer's obligation to pay all applicable Vodacom Fibre subscription fees, charges and amounts due under the customer's fibre agreement. Failure to maintain an active fibre service will result in suspension or termination of the benefit.
5.3 If a customer ceases to qualify for the Offer, Vodacom may terminate access to the Amazon Prime benefit without compensation. Vodacom does not need to inform the customer of a pending termination of benefit due to a customer’s non-compliance with the terms of the offer.
5.4 The Amazon Prime benefit forms part of a promotional offering and is not redeemable for cash, credit or any alternative benefit.
5.5 Any amounts payable directly to Amazon following the termination or expiry of the Offer shall be for the customer’s sole account.
6.1 Any Prime Video or Amazon usage:
6.1.1 Will be consumed via the customer’s fibre broadband connection, or
6.1.2 Mobile data if accessed on mobile networks
6.2 The data consumed will be deducted off any data bundles purchased where applicable.
7.1 Customers may not manipulate, abuse or attempt to circumvent the requirements of the Offer.
7.2 Without limitation, Vodacom may suspend, revoke or terminate participation where it reasonably believes that a customer has:
7.3 Vodacom reserves the right to recover any benefit improperly obtained through fraud, abuse, misrepresentation or unlawful conduct.
8.1 Only one Offer per eligible customer/profile is permitted.
8.2 For clarity, if a customer has several fibre services or Vodacom mobile services that are also eligible for the offer, the customer will only receive 1 offer “on us” up to the highest tier benefit which is the offer “for life” which technically means “as long as you are an active Fibre subscriber”.
8.3 The Offer:
8.3.1 Is non-transferable,
8.3.2 Cannot be exchanged for cash, and
8.3.3 May not be combined with other Amazon Prime promotions unless stated.
9.1 A customer's entitlement to the Offer shall automatically terminate when:
9.1.1 Customer cancels the Amazon subscription via Vodacom or Amazon platforms
9.1.2 the underlying Vodacom Fibre service terminates;
9.1.3. the customer's fibre account is cancelled;
9.1.4 the customer's fibre account is suspended;
9.1.5 the customer ceases to satisfy the eligibility requirements.
9.2 Vodacom may terminate or suspend a customer's participation in the Offer immediately if:
9.2.1 the customer breaches these Terms;
9.2.2 the customer breaches any Vodacom Fibre Terms and Conditions;
9.2.3 fraud, abuse or misuse is suspected;
9.2.4 participation would result in legal, regulatory, operational or commercial risk to Vodacom.
9.3 Cancellation will:
9.3.1 Take effect at the end of the billing cycle (up to a maximum of 30 days), and
9.3.2 Result in loss of any remaining promotional benefit.
9.4 Vodacom may amend, suspend or terminate the Offer where required for operational, commercial, technical, legal or regulatory reasons.
9.5 Vodacom may terminate the Offer if the commercial arrangement between Vodacom and Amazon terminates or materially changes.
10.1 Amazon is responsible for
10.1.1Content, platform availability, functionality and service performance
10.2 Vodacom acts as
10.2.1 a promotional partner only. Vodacom does not own, operate or control Amazon Prime and does not provide any warranty regarding the availability, performance, functionality or suitability of Amazon Prime.
10.3 Vodacom is not liable for
10.3.1service interruptions, Amazon Prime content, Amazon account management, purchases made through Amazon, acts or omission by Amazon or third-party platform failures.
10.4 Vodacom shall not be liable for failed activations, delayed activations, technical failures, communication failures, system outages or platform interruptions affecting the Offer.
10.5 Nothing in these Terms excludes, limits or restricts any rights which may not lawfully be excluded, limited or restricted under the Consumer Protection Act, 68 of 2008.
12.1 Vodacom reserves the right to
12.1.2 amend or withdraw the Offer at any time.
12.2 Continued use of the service constitutes acceptance of any updates to these Terms.
12.3 If any advertising, promotional or marketing material relating to the Offer conflicts with these Terms, these Terms shall prevail.
12.4 If any provision of these Terms is found to be invalid, unlawful or unenforceable, the remaining provisions shall continue in full force and effect.
12.5 Vodacom's determination regarding eligibility, qualification and participation in the Offer shall be final and binding.
12.6 Nothing in these Terms shall be interpreted as limiting any rights afforded to consumers under applicable law.