The soft lock FUP is applied once the soft lock FUP allocation for the month has been reached. This means that your network speed will be reduced.

The hard lock FUP is applied after the soft lock FUP allocation has been reached and then exceeded. If this happens, you will no longer be able to use our service until the FUP allocations are reset in the new month. However, you will be able to restore your service after a hard lock by buying any of our once-off data bundles.

Based on the soft and hard lock FUPs, Vodacom has decided to change the naming of all our Vodacom Home Internet LTE & 5G Uncapped products. The new Home Internet name is as follows: 

The Home Internet LTE Speed Tariffs soft lock and hard lock FUPs are as follows:

The Home Internet 5G Speed Tariffs soft lock and hard lock FUPs are as follows:

You can upgrade your price plan and move to a higher speed price plan which comes with higher soft lock and hard lock FUP allocations.

You can choose to get a 100GB bundle for R99 or a 200GB bundle for R149 via our self-service channels. These bundles are valid for a 30 days from the date of purchase and you can buy as many as you need.

You can easily buy these bundles through online self-service and the My Vodacom App. Follow these steps:

1. Log onto your Home Internet profile

   1. If you are not on the Home Internet profile, you can select "Buy for Another" and insert the Home Internet price plan number 

   2. You can also link the Home Internet profile to your primary Vodacom profile

2. Select "Buy"

3. Select "Data"

4. Make sure the filter is on '30 day' validity bundles

5. Both the 100GB and 200GB bundle options will be displayed

6. You can purchase these bundles with Credit Card or your Airtime Balance 

   1. Note: Airtime balance will need to have sufficient Rand value balance for this method of purchase to be used

Yes, with the once-off data bundle you will get the fastest speeds available on the network at the time. For example, with a Home Internet LTE 10Mbps contract, you can get speeds over 10Mbps when using the once-off data bundle.

Yes, you can buy a once-off data bundle at any time. However, we use the rule of First-In-First-Out which means that the soft and hard lock FUP allocation will be used before the once-off data bundle allocation. For example, if you buy a once-off data bundle on the 25th of the month and not use all of the data, it will carry over to the next month with validity up to the 24th of the next month. However, the soft and hard lock FUP allocations of the next month will be used first as per the FIFO rule.

Both new and existing customers who have bought Vodacom Home Internet LTE (previously 'Uncapped') contracts across all the speed tiers (i.e. 10Mbps, 20Mbps, 30Mbps) since November 2021.

No, we have already implemented a hard lock on the Vodacom Home Internet 5G price plans.No, we have already implemented a hard lock on the Vodacom Home Internet 5G price plans.

These limits are set based on insights from average data usage and what our customers usually use, within reason. We then add an extra buffer amount on top of this to allow for occasional above-average usage. Our FUP allocations are in-line with other internet service providers and industry standards.

We will let you know by sending a notification to your alternative number. Make sure that you have allocated an alternative number (not your router sim MSISDN) so that we can get a hold of you.

There will be interval messages sent to your alternative number to show where you are in your data usage for the month. You will receive 5 notifications in total - of which 4 of the notifications will be before the hard lock FUP is implemented.

Example: If you are on the 10Mbps price plan, you will get notifications in the following intervals:

The soft lock FUP that currently exists, remains as is. It is only after you have depleted the soft lock FUP and reached the hard lock FUP that the hard lock will be applied.

Existing Vodacom Home LTE Uncapped contract customers will be given opportunity to cancel or migrate their package to a suitable alternative plan with no cancellation or migration fees. All customers who bought Vodacom Home LTE & 5G Uncapped contracts before 15 March 2023 will have the opportunity to cancel without incurring cancelation fees. Should you wish to cancel, you will be allowed to use this cancellation process until 30 April 2023.

If you took out your Vodacom Home LTE Uncapped contract before 15 March 2023, then you can cancel with no cancellation fees. You will be able to do this until 30 April 2023. 

To cancel your contract, just give us a call on 082 1958 and we will help you.